Health Insurance Jobs in Portland, ME
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Talent Coordinator
Company: Baker Newman Noyes
Location: Portland, ME
Posted Sep 25, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity and expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable law. We support this through a variety of benefits, including: 20 days paid time off, 5 sick days, 11 paid holidays 6-week paid parental leave Health, Dental, Pet, Vision, Disability and Life Insurances 401(k) Plan with company match Profit Sharing Plan Business-casual office environment Baker Newman Noyes is an Equal Employment Opportunity employer. BNN's culture champions career advancement, mentorship, community involvement, and exceptionally responsive client service. This position offers an opportunity to collaborate with HR professionals, employees, and management to ensure the smooth execution of processes and procedures. With offices in Maine, Massachusetts, and New Hampshire, BNN has a reputation for teamwork, collaboration, and client excellence throughout New England and beyond. Competencies and Position Requirements Assists in the recruitment process by maintaining our employer profiles and posting job listings on various job boards Assists in sourcing candidates for key, hard-to-fill roles Assists in organizing and attending job fairs, networking events, and other recruitment activities to promote the organization and its opportunities Assists with various projects within Zoom Info and LinkedIn to create pipeline Responsible for ongoing communication to upcoming new hires with extended start dates Submits referral bonus requests to payroll Assists with the new hire onboarding process, including coordinating training schedules, launching background checks, deploying communications to new hires, & distributing and collecting new hire forms Supports People Operations Generalist with offboarding administration Administers user access for the Learning Management System for Continuing Professional Education (CPE) Provides and processes the Certified Public Accountant (CPA) Exam Study Material Agreement for new hires and submits CPA bonus requests to payroll Assists with planning, participating in, and executing a variety of HR special events which may include meal coordination, logistics, scheduling, and communication Supports learning and development with research of topics, creating presentations, scheduling, and various transactional tasks Provides general administrative support for the team, firm-wide internal initiatives, and any other responsibilities as assigned Education and Experience 1-3 years of prior experience in an administrative or HR support role Effective organizational skills and attention to detail Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Effective communication skills, both written and verbal Ability to handle sensitive and confidential information with discretion and professionalism Strong interpersonal skills and the ability to work collaboratively within a team Flexibility to adapt to changing priorities in a fast-paced environment Work Environment Some travel required Ability to work a flexible schedule based on business needs Hybrid work option Supportive and collaborative culture BNN strongly believes in maintaining a healthy balance between work and personal life. About the Position If you're looking for a rewarding opportunity in a professional atmosphere with immense positivity, incredible talent, and exciting potential, then Baker Newman Noyes is the place for you. BNN was founded to create opportunity for our employees, clients, and communities. The Talent Coordinator will play a crucial role in supporting talent acquisition operations and other areas of human resources. We provide expert accounting and advisory services across several industries.
Regulatory Compliance Analyst I
Company: MEMIC
Location: Portland, ME
Posted Oct 09, 2023
The Regulatory Compliance Analyst I ensures that accurate rate, rule and form filings are submitted to the applicable states within the timeframes established in order to ensure the success of the Underwriting Team’s production goals.Researches, interprets and communicates new and existing regulatory requirements to business partners in a timely and efficient manner.Prepares and submits rate, rule and form filings to regulatory agencies for approvals.Responds to state objections and involves actuarial assistance as necessary.Monitors all assigned states for changes in rates, rules and forms and takes appropriate action to satisfy filing requirements.Maintains timely and accurate documentation of compliance issues across all business areas.Coordinates rate, rule and form changes with all functional areas to ensure the integrity of the company policy administration system(s) and tests the policy administration systems for accuracy.Maintains a database for all filing activity in assigned states.Fosters business relationships with Underwriters and other staff regarding the status of filing activity and changes to the policy administration system. Leads special projects when assigned. Requirements: Bachelor's Degree in Business Administration or related field or equivalent work experience.Experience in insurance fields, specifically workers’ compensation insurance rules and concepts is desired.Sense of urgency and the ability to prioritize conflicting responsibilities.Accuracy and attention to detail a must.Ability to analyze regulatory changes, develop appropriate action plan and make independent decisions.Must have excellent analytical, reading, comprehension and writing skills.Proficient in Microsoft Office, including Excel and Word, is a must.Prior experience with SERFF preferred.Effectively communicates using written, verbal and listening skills.Excellent information gathering skills and the ability to convert and summarize research data for others a must.Our comprehensive benefits package includes all traditional offerings such as:Health Insurance options, Dental Insurance options and Vision InsuranceEmployee Life Insurance/AD&D and Dependent Life Insurance optionsShort-term & Long-term DisabilityHealth Savings Account with potential employer matchFlexible Medical and Dependent Care AccountAccident InsuranceCritical Illness InsuranceEmployee Assistance ProgramLegal/Identify Theft Insurance optionsLong Term Care InsurancePet Insurance401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)4 weeks of Paid Time Off (PTO)7 paid holidaysWe also offer other benefits to help foster a healthy, balance lifestyle such as:Flextime schedulesPaid Parental LeaveStudent loan paydown and refinancing assistanceEducational assistance for job related courses, seminars, certifications or degreesOne paid day every year to volunteer for your non-profit of choiceOn-site fitness center (Maine & Virginia) or fitness reimbursementSubsidized parkingSit-Stand desks & daily stretch breaksMEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.The Regulatory Compliance Analyst I’s primary responsibilities include drafting filings, communicating with internal business partners, corresponding with state regulators as part of the filing process and testing the policy administration system for accuracy. MEMIC is an equal opportunity employer encouraging diversity in the workplace. IND2022 The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values.
Hexagon BIM Manager
Company: Access Sciences
Location: Portland, OR
Posted Oct 01, 2023
Required Skills, Experience, and Knowledge Bachelor's degree in the building industry 5+ years of experience as a BIM Manager5-10 years of Hexagon Intergraph S3D (SmartPlant 3D), SPID (SmartPlant P&ID), SPEL (SmartPlant Electrical).Working knowledge of Microsoft Office Suite. This includes drafting a BIM protocol and/or BIM implementation plan. Job Duties Participate in workgroup to help refine Intel BIM standards, and guidelines.Define and communicate project goals and milestones.Establish documented processes, procedures, and workflows.Manage interoperability of BIM and design engineering and construction tools.Ensure project adherence to BIM requirements.Refine and monitor quality control programs.Lead and facilitate project kick-off meetings and follow-up activities.Seek out improvements to efficiency and productivity in the organization's processes.Research, test and document new technology and processes. Nice to have Experience with Autodesk Revit and AutoCADExperience with coding (dynamo, C or python)Experience with ISO 19650 If this sounds like just the kind of flexible opportunity you are looking for, then please fill out our short initial application. For this role you will work with the Senior BIM Manager on site. The BIM manager has an administrative role in which you are responsible for setting goals, demands, and requirements. You guide and monitor the BIM processes during the project organization and throughout the entire construction chain. You will operate on a strategic, tactical, and operational level to bring different parties together and encourage them to collaborate during the entire project. Furthermore, you oversee all contractual obligations associated with BIM and working arrangements with all parties concerned in the construction process. Good luck!
Motion Director
Company: Critical Mass
Location: Portland, OR
Posted Sep 24, 2023
If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. You Will:Mentorship- You will be overseeing a large team of motion artists, providing them with support and mentorship, teaching them of advanced motion methods, sharing new techniques and helping them elevate the quality and efficiency of the work.Directing, guiding, evaluating and selling the workChecks to get a sense of team health and organization’s cultureEvolving and moving the work forward dailyEnsure people are productive, resourced appropriately and know people’s limitsCreative collaboration – looking at things, building, refining and revisingQuality control – choosing concepts, providing feedback on what needs to change.Evaluating team and identifying key talentsMeetings and conversation with teams on performance and their workEstablishing proper mix of talent to be effective as an agencyJuggling projects so that junior creatives get more exposure to different tasksLooking at what is going and what is coming up and help facilitate ways their teams can be realizing and fulfilling their potentialFormal career development conversationsRecruiting and attracting talentSupporting and highly involved in new business activitiesRepresent creatives and creative skill outside the agency at industry round tablesJudging awards, speaking, writing, involved in trade bodies, commentary with the industryLeading:Drive creative culture by organizing talks, sharing links and sharing inspirationFind the sweet spot of creative productivity, work to individual/team style and strengthGather variety of individual talents and bring them together w one key shared vision.Career developer for Motion teamDevelop sense of when support is needed and when to make sure moving in right directionMake internal team is aware of the expectations and standards of award-winning workMore visual and vocal in shaping the creative talent team within the businessFoster own passion and inspiration the work and peopleEnhance the culture creativity and compassionatelyAbility to stay current and understand the industry, its trends and what is being recognizedInnovate and promote knowledge of emerging technology in creative including AI You Have:You have end-to-end experience from concepting to executing complex motion asks, utilizing advanced techniques in motion graphics design and animation.Strong knowledge of post-production workflows, how motion and animation interplay with, cinematography, offline/online editing, VFX, and 3D elements for cohesive visual storytelling.Expert knowledge level of After Effects, skillfully applying easing techniques to achieve fluid and natural motion transitions, and extensive experience with expressions to automate complex animations, enhancing efficiency and creativity in project execution.In-depth knowledge of video formats, compression, and optimization, delivering high-quality motion content tailored for various digital platforms. Responsible for product created from the idea, the execution, and the quality from a look and feel, storytelling and usability perspectiveSheppard client with ability to listen, have empathy, ability to sell, motivate and enthuse the clientUnderstand and live in the lifecycle of an accountsSolutions that garner industry and press recognitionTalk of the importance of what the work needs to do for the client and CMConcept and story tell with larger clients and a variety of streams of workApply a growth mindset to all account conversationsUnlock opportunities, innovation, and define culture within the creative teamLead large brand engagementsPoint of escalation for client and internal teams; determine compromise to move the work forwardFinding balance between clients feel compelled that the work is right, smart and successfully and matching that to CM goalsHard skills: Adobe Creative Cloud, After Effects, Cinema 4DNice to haves: Unreal Engine, AI Tools (Midjourney, Stable Diffusion)The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:Strengthen opportunity for continuous learningImprove collaboration and team relationships.Increase employee engagementWe understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. You will be able to inspire, conceive, execute and deliver beautiful, thoughtful and impactful solutions for our clients. As a Motion Director, your role will be the creative lead of the motion design group within our studio ensuring creative excellence, collaboration, innovation and talent development.
Master Data Analyst
Company: Biamp
Location: Portland, OR
Posted Oct 13, 2023
The Master Data Analyst will play a crucial role in maintaining the accuracy and reliability of dynamic master data sets in ERP and PLM systems. The ideal candidate should have a strong background in data management, leadership skills, and understanding of data governance principles. Key responsibilities include ensuring data accuracy, defining KPIs, generating reports, leading data clean-up projects, and enforcing data governance policies. The role requires proficiency in ERP data management, data management tools, and data quality assurance techniques. Biamp offers a comprehensive benefits package and a supportive work environment.
BOI Program Coordinator
Company: agilon health
Location: Portland, ME
Posted Sep 30, 2023
Location: Portland, ME Required Qualifications & Minimum Experience: • 2+ years of experience with customer service and/or office support• Preferred experience in healthcare operations or managed care products• Associates Degree, Bachelor's degree; or equivalent work experience required. Proactively ensuring that these needs are met or exceeded.• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.• Engage in excellent communication which includes listening attentively and speaking professionally.• Set and complete challenging goals.• Demonstrate attention to detail and accuracy in work product. Essential Job Functions:• Assists with practice onboarding and tracking of deliverables.• Assists and possibly leads obtaining access for the providers, data needs, researching data issues, working with enterprise and local data teams.• Works with practices to track all physicians joining their primary care teams.• Assists and supports Risk Adjustment Manager on projects as needed.• Email or phone support surrounding BOI, as needed for practices.• Performs data entry, report generation and tracking of metrics as requested.• All other duties as assigned Other Job Functions:• Understand, adhere to, and implement the Company's policies and procedures.• Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. The ideal candidate has some coding/HCC knowledge and experience and preferably experience in basic program support or management with beginner Microsoft Excel experience. The BOI Program Coordinator would support the Manager of Risk Adjustment in the operations of BOI programs. Company: AHI agilon health, inc. Job Posting Location: Portland, ME Job Title: Program Coordinator, Risk Adjustment Job Description: Position Summary: agilon is seeking to bring on an onsite New BOI Program Coordinator to support our partners in southern ME.
Scientist II
Company: Ensign-Bickford Industries, Inc.
Location: Portland, ME
Posted Sep 29, 2023
EnviroLogix is seeking a Scientist II to join their team. The role involves developing, optimizing, and validating rare reagents or assays for detecting and measuring proteins, chemicals, and DNA targets. Responsibilities include assay design, project management, method validation, and collaboration with operations and quality. The ideal candidate should be a motivated team player with strong organizational skills, analytical abilities, and proficiency in independently developing assays. A Bachelor's degree in a related scientific field with at least 5 years of laboratory experience, or a Master's with 3 years of experience, is required. The position is exempt and reports to a Department Supervisor or Manager.
Project Manager IV
Company: Unum
Location: Portland, ME
Posted Sep 24, 2023
Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. $75,500.00-$135,900.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. Company: Unum Design Thinking, Six Sigma, ADKAR).Extensive knowledge of logical data model/management.Extensive knowledge of Unum's products and businesses preferred.Effectively uses technical project management toolsExceptional ability to work effectively in a dynamic, rapidly changing business and technical environment.Exceptional initiative and ability to set stretch goals. Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. General understanding of business requirement management and quality management in order to meet expected business solutions.Manages project quality through activities such as conducting appropriate reviews, obtaining approvals, and taking corrective action when necessary, with mentoring by a more experienced project manager, if applicable.Ensures that project documentation is complete, current and Knowledge Managed (KM) appropriately.Articulates project management best practices with peer group and others within Unum, as applicable.Contribute to adjustments to the corporate system development methodology.Proactively identifies barriers and resolves issues, determining contingency plans (executing as needed), while mitigating risk. Ensures that project member's time and experience is well utilized. This position is responsible for applying appropriate knowledge, skills, tools, and techniques to project activities to meet large, complex, cross-functional project requirements involving business applications, either automated or non-automated.
Director, Product Design
Company: SurveyMonkey
Location: Portland, OR
Posted Oct 11, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. At SurveyMonkey, we weave employee feedback into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including best workplace for parents, our annual holiday refresh, our annual week of service, and our C.H.O.I.C.E Fund. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.LI-remoteWhy SurveyMonkey? In addition, we’ve reimagined the way we work to allow employees to choose what works best for them -- working in-person, fully remote, or a hybrid model that combines the two through our Choice Model. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We’re glad you asked SurveyMonkey is a place where the curious come to grow. Reporting to the VP of Research and Design, your team will be responsible for a major redesign of our core survey authoring experience, our new Forms offering, and use-case-based Market Research Solutions. What you’ll be working onAttract, develop, and retain a diverse, world-class team with a strong sense of purpose and belonging; provide guidance, mentoring, and coaching to ensure the team is performing at its bestCreate, drive, and execute on a strategic vision to reimagine the core survey authoring experience, which can be executed in incremental phases that drive real customer value.Focus on the customer journey end-to-end, from survey creation through analysis, partnering with the teams responsible for other key flows to ensure a cohesive experience. Use experimentation, customer feedback, and data-driven insights to shape the experience strategy and deliver high-impact design work. Provide strong representation for design and customer experience with Product and Engineering counterparts.We’d love to hear from people withExperience leading complex application product design efforts, both as a designer and managerA proven track record of hiring and growing designers at all levelsAbility to create products customers love and drive business outcomes incrementallyStrong leadership presence with the ability to build relationships, evangelize design, and influence at all levels of the organizationExperience bringing disparate experiences together into a unified platformStay up-to-date on design trends and best practices in the creation tools and product-led growth spaceThe base pay provided for this position ranges from $201,960 / year - $273,240 / year depending on the geographic market and assuming a full-time schedule. Accommodations are available for applicants with disabilities. We’re building an inclusive workplace where people of every background can excel no matter their time zone. Learn more at surveymonkey.com.What we’re looking forWe’re looking for a Product Design Director with experience modernizing complex experiences and a passion for design that drives business outcomes.
Master Data Analyst
Company: Biamp
Location: Portland, OR
Posted Sep 27, 2023
We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. 5+ years’ experience in ERP base data management, data governance, or a related field.Proficiency in ERP data management, MS Dynamics AX 2012 highly preferred, Infor LN desired.Strong leadership abilities, with experience in supervising and developing a team.Proficiency in data management tools, data modeling, and data quality assurance techniques.Solid understanding of data governance frameworks, practices, and principles.Excellent communication skills to interact with technical and non-technical stakeholders effectively.Analytical mindset with a focus on problem-solving and continuous improvement.Experience with data management platforms, databases, and data integration technologies.Project management skills and the ability to prioritize and manage multiple initiatives simultaneously.Experience with process improvement methodologies, such as Six Sigma or Lean, is a plus.Work environment:This is an onsite position based in Tigard, OR.Monday through Friday, 7:00AM to 3:30 PM, with flexibilityWhat we offer:Medical, Dental, and Vision 3 weeks annual PTO and 9 paid holidays 401(k) + matching Employer-paid base life insurance, short, and long-term disability Health savings accounts (with Biamp contribution) and flexible spending accounts Tuition reimbursement Discretionary profit-sharing Referral bonuses Charitable donation matchingWho is Biamp?We make the world’s most extraordinary audio and video solutions. Implement or improve data entry to resolve future occurrences.Assess and enhance base data management processes, workflows, and tools to optimize efficiency and effectiveness, leveraging automation and technology where appropriate.A successful candidate will have:Bachelor's degree in information management, computer science, business administration, or a related field. Collaborate with stakeholders to define data ownership, data stewardship, and data quality requirements.Develop and maintain a data dictionary, ensuring consistent terminology and definitions across the organization.Data Management:Oversee the creation, collection, storage, and maintenance of base data, including customer records, product information, reference data, and other critical datasets.Lead efforts to clean and standardize existing data, ensuring accuracy and compliance with industry regulations.Team Leadership:Manage a team of data analysts and administrators, providing guidance, mentorship, and performance feedback.Allocate resources effectively to achieve data management objectives and maintain a high level of team productivity.Collaboration and Communication:Partner with cross-functional teams, including IT, operations, finance, and marketing, to understand data requirements and prioritize data-related initiatives.Communicate effectively with business stakeholders to gather data needs, present findings, and address concerns.Data Quality and Integrity:Implement data quality controls and data validation processes to prevent inaccuracies and ensure data consistency.Identify and resolve data discrepancies and anomalies, working collaboratively with relevant teams to address root causes.Technology Utilization:Evaluate and recommend data management tools and solutions to enhance data accuracy, accessibility, and reporting capabilities.Collaborate with IT teams to implement and maintain data management systems and infrastructure.Performance Analysis:Define and monitor key performance indicators (KPIs) related to data quality, availability, and timeliness.Generate and present regular reports on data quality metrics and improvement progress to senior management.You'll also support with:Diagnose and correct issues in the ERP system relating to Base Data. Your expertise in data governance, team management, and process improvement will contribute to the organization's overall data management strategy and success.How you'll contribute:Data Governance: Establish and enforce data governance policies, standards, and procedures to maintain the quality and consistency of base data. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. From the smallest of rooms to the largest of venues, we empower true human connection in every space.As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:Biamp connects people through extraordinary audiovisual experiences.About our company:At Biamp, we believe the employment relationship should be reciprocal. The ideal candidate will possess a strong background in data management, exceptional leadership skills, and a keen understanding of data governance principles. The Base Data Lead will play a pivotal role in ensuring the accuracy, availability, and reliability of core data sets that drive critical business processes.
Technical Support Specialist
Company: Capsa Healthcare
Location: Portland, OR
Posted Sep 24, 2023
M/F/Vets/Disabled. To view our products, visit www.capsahealthcare.com. Paid time offPaid holidaysMedical, dental and vision insurancePaid parental leave401(k) with company matchCompany-paid Life, AD&D and Long-term disability insuranceVoluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance Capsa is an equal opportunity employer. Position Location: Portland, OR or Brookfield, IL (Hybrid) As the Technical Support Specialist, your contributions to the team will include: Ability to provide technical customer service and support to external customers from Capsa's onsite location, primarily via telephone and emailFocus on root cause analysis; tasks may include software and hardware troubleshooting, use of remote access software, and other support tools.Ability to work a modified 1st or 2nd shift depending upon business needs and participate in regularly assigned 24/7, on-call rotation, and temporary shift changes due to product version rollouts and other business demandsPerform service request clarification and product warranty verificationRespond promptly to customer inquiries regarding part and service requestsProvide investigation, diagnosis, resolution and recovery for hardware and/or software problems; when unable to resolve, escalate to third tier support in accordance with Help Desk escalation processesEnter all customer interactions and support details into CRM system in timely/accurate mannerIdentify replacement parts and enter part orders.Support management with the planning and implementation of service methodologies, processes, and CRM help desk system What we ask of you: Required: Minimum of three (3) years' experience in customer service, preferably in a technical support role Preferred: Bachelor DegreeExperience with IT support including operation systems, applications, and networksUnderstanding of, or ability to quickly learn ERP and CRM systems (Capsa currently uses Syteline and Salesforce.com) Capsa Healthcare offers an exciting growth opportunity to those who are passionate about the industry and their career development. We are seeking a full-time Technical Support Specialist who is part of a dynamic customer support team working to develop healthcare products that enhance patient care, safety and caregiver workflow. Capsa's innovative and reliable solutions elevate the performance of healthcare delivery. You will also enjoy a solid compensation and benefits package. We are a global company with emphasis on work-life balance. As a quality ambassador, your work will assist many companies deliver meaningful healthcare products that may even help take care of your family members one day. Come join us and make a difference alongside your colleagues who are proud to be Capsa team members.
Back End Engineer
Company: ADT
Location: Portland, OR
Posted Sep 24, 2023
And as times change, so do we. Familiar with microservice architecture, development, and deployment. 5+ years of experience working with AWS, Docker, Kubernetes, etc. Familiarity with web authentication specifically with sessions, API tokens, and JWTs. Above all, our mission is clear: we help save lives for a living. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. We also offer 6 paid holidays. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. WeAreADT Check out more about life at ADT here. As the 1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day.