Health Insurance Jobs in Wichita, Kansas
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Inside Sales Representative
Company: OpenEye
Location: Kansas City, MO
Posted Oct 04, 2023
Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.· Up to $5,000 annual company match for 401k.· Company paid short-term/long-term disability, AD&D and life insurance.· Paid maternity and parental leave.· 15 Days of Paid Vacation accrued per year (increases after year 3).· Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.· 9 Paid Holidays per year.· Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.· Employee Equipment Program – Free Alarm.com system for your home. OpenEye is an Equal Opportunity EmployerIn connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). In addition, this position is eligible for an on-target commission of about $15,000 annually.Onsite, collaborative, work environment.· Employees are eligible to purchase company stock at a discounted rate.· Collaborative, fun, creative culture where idea sharing is encouraged.· Casual dress, jeans are welcome.· Medical, dental, vision & prescription benefits starting day 1! This position is onsite in our Liberty Lake, WA headquarters. Roles and Responsibilities:· Manage and grow an existing customer base of channel partners, by increasing share of wallet, as well as, adding new channel partners.· Pro-actively generate meetings and opportunities by positioning the value of OpenEye.· Consistently achieve quota to ensure territory revenue and growth objectives.· Communicating with customers, making outbound calls to potential customers, and following up on leads.· Comfortable talking with prospects and internal/external customers and building relationships.Ability to work in a fast paced, changing environment while providing quality opportunities and driving revenue.· Keeping up with product and service information and updates.· Successfully explaining and demonstrating features of products and services.· Researching and qualifying new leads.· Closing sales and achieving sales targets. Qualifications:· Highly motivated and self-starting individuals with a desire to create a career at OpenEye.· High school diploma/GED Required, Bachelor's degree preferred.· Previous experience in an outbound call center or a related sales position is preferred.· Salesforce.com and Outreach experience is a plus but can be trained.· Excellent communication skills, both verbal and written.· Good organizational skills and the ability to multitask.· Excellent phone and cold calling skills.· Exceptional customer service skills.· Strong listening and sales skills.· Ability to achieve targets. Perks at OpenEye:· The pay for this opportunity is $20.00 - $22.00 per hour. Learn more at www.openeye.net. Inside Sales Job Summary:We are looking for self-motivated and well-spoken individuals to join our sales team by adding Inside Sales Representatives. The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.JR103625 OpenEye’s solutions are available globally through a trusted network of certified service providers. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. This person will be responsible for growing our channel partners and supporting our Regional Sales Managers in their territories.As a successful Inside Sales Representative, you should be able to build an instant rapport, have a competitive mindset, be a good listener, and achieve customer satisfaction. OpenEye is a subsidiary of Alarm.com. Who We Are:OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention.
Project Engineer I
Company: SPX Corporation
Location: Kansas City, MO
Posted Sep 25, 2023
We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. WORKING AT SPX Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. LI-JS1 ABOUT SPX SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.
Manager, Sales Development
Company: OpenEye
Location: Kansas City, MO
Posted Oct 09, 2023
The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.JR103825 ) Ability to thrive in a rapidly changing environment A bachelor’s degree is preferred. Perks at OpenEye:The pay range for this opportunity is $65,000 - $75,000. In addition, this position is eligible for on-target commissions between $25,000 - $35,000 annually.Employees are eligible to purchase company stock at a discounted rate.Collaborative, fun, creative culture where idea sharing is encouraged.Casual dress, jeans are welcome.Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.Up to $5,000 annual company match for 401k.Company paid short-term/long-term disability, AD&D and life insurance.Paid maternity and parental leave.15 Days of Paid Vacation accrued per year (increases after year 3).Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.9 Paid Holidays per year.Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.Employee Equipment Program – Free Alarm.com system for your home.OpenEye is an Equal Opportunity EmployerIn connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). Manager, Sales DevelopmentAbout OpenEye:At OpenEye, The Cloud Video Platform, we’re enabling businesses video surveillance to harvest the convenience of the cloud while utilizing the robustness of the local area network. We deliver actionable insights with remote health monitoring while protecting customers installed bases when on the move to the future of video surveillance. Job Summary:As the Sales Development Manager, you will own all aspects of sales demand generation and qualification. You will be the motivational leader of 15 - 20 Associate Sales Development Representatives. This position will play an integral role in growing OpenEye’s presence in the security industry as we evolve over the coming years. Core Responsibilities:Deliver coaching & continuous training to the sales team.Answering questions related to calls, emails, systems, SOPs, product, value props, etc.Update, maintain, and distribute MQLs & Lead Lists to the teamCreate and run sales incentives programs (WorkTango, etc. )Create additional resources regarding content, job function, etc.Interview candidates for open positionsTrain and onboard new hiresHold weekly continual improvement workshopCreate and maintain user logins and permissions for different systemsCreate necessary job aids for additional SOPs as needed.Track and report on sales activity and achievement to executive leadershipHold 1:1s with team membersParticipate in continuous learning and meetings for constant improvementPerform all other duties/responsibilities as necessary or assigned.Qualifications:2+ years of demonstrated success in leading a high-performing Sales Teams at a growing technology company (preferably SaaS)Proven ability to successfully train new sales reps and coach low performers through to successExperience using various sales tools (Outreach & ZoomInfo are strongly preferred)Experience creating outbound sales development sequencesA passion for coaching and helping others build a career as a sales professional A high level of energy and an unwavering positive attitude Excellent presentation and listening skills Proficiency in Salesforce and other sales enablement tools (Outreach etc.
Associate Sales Development Representative
Company: OpenEye
Location: Kansas City, MO
Posted Oct 05, 2023
Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low. Up to $5,000 annual company match for 401k. Company paid short-term/long-term disability, AD&D and life insurance. Paid maternity and paternity leave. 15 Days of Paid Vacation accrued per year (increases after year 3). Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous. 9 Paid Holidays per year. Educational Assistance Program covering non-degree support, undergraduate and graduate degrees. Employee Equipment Program – Free Alarm.com system for your home. &8239; OpenEye is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The total target compensation range for this position, including both base and commission is $70,000. Employees are eligible to purchase company stock at a discounted rate. Collaborative, fun, creative culture where idea sharing is encouraged. Casual dress, jeans are welcome. Medical, dental, vision & prescription benefits starting day 1! The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. Ability to work in our Liberty Lake, WA headquarters is required. Role and Responsibilities: Work through targeted lists of prospects to qualify, educate, and develop into business opportunities. Understand and uncover customer needs and business problems. Proactively generate meetings and opportunities for Account Executives. Consistently achieve demand generation and pipeline creation quota. Participate in joint webinars in conjunction with Account Executives. Qualifications: Strong team orientation. Ability to build relationships quickly. Prior sales experience, regardless of industry preferred. Professional written and verbal communication skills. Bachelor’s degree preferred. Ability to work onsite in our Liberty Lake, WA office, this is not a remote role. Desire for upward mobility and career building. The work schedule for this position is Monday through Friday, 6:00am - 2:30pm. Perks at OpenEye: The pay for this opportunity is $20.00 per hour. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. Learn more at&8239;www.openeye.net. Job Summary:&8239;We are continuing to build a world-class Business to Business (B2B) demand generation sales organization. In addition, this position is eligible for on-target commission between $27,000 - $29,000 annually. You will be responsible for contacting (through phone calls and emails) daily targeted lists, prospect qualification, and delivering on monthly activity targets. OpenEye’s solutions are available globally through a trusted network of certified service providers. As part of the OpenEye Sales Organization, the Associate Sales Development Representative you will be supporting one or more Account Executives.
Application Support Engineer III
Company: Commerce Bank
Location: Kansas City, MO
Posted Sep 27, 2023
In addition, we offer career development, education assistance, and voluntary supplemental benefits. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. Location: 922 Walnut St, Kansas City, Missouri 64106 Time Type: Full time They need to possess an understanding of application environments, interfaces, third-party components, and integration architecture. In addition, they will consult with IT application groups, IT architecture, project management, and security to ensure that appropriate considerations are made. LIREMOTE **Level of role is determined by knowledge, experience, skills, abilities, and education ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Application Support Engineer II & III job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. Click here to learn more. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. Essential Functions Provide administration and support of key applications across multiple platformsProvide day-to-day support and monitoring of servers and client applicationsProvide after-hours supportManage incidents according to IT policy and procedureAnalyze and provide root cause analysis on performance, stability data and metricsCollaborate cross-functionally with business users, project managers, application managers, infrastructure teams, and other engineers to achieve product and team goalsDevelop automation utilizing scripting tools (i.e., Puppet) to automate the delivery of the application into the environment or maintain the state of the environment as specified by the applicationProvide recommendations for continuous improvementPerform other duties as assigned Knowledge, Skills & Abilities Required Strong knowledge of RDBMSStrong knowledge of Web (Apache)/Application/Database Linux/Windows/AIX serversStrong knowledge of JavaDesire and ability to mentor, share skills, knowledge, and expertiseAbility to read and write queries and stored procedures in SQL, SQL Server and DB2Ability to work collaboratively with internal and external stakeholders and usersStrong analytical, problem solving, and live environment debugging skillsAbility to increase productivity and efficiencyAbility to work in a dynamic and collaborative team environment utilizing AgileAbility to quickly learn and apply new concepts, principles, and solutionsDemonstrate dependability and commitment to projects and tasks via initiative, ownership, and 7x24 availabilityAbility to apply project information based on the needs of stakeholders in various settingsAbility to take constructive action to navigate difficulties or obstacles and stays focused and composed in stressful situationsMotivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesInquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skillsAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesIntermediate level proficiency with Microsoft Word, Excel, and Outlook Education & Experience Bachelor's degree in Computer Information Systems, Computer Science, or equivalent combination of education and experience required5+ years IT experience requiredDevOps experience requiredExperience with .NET Framework 4.5, .NET Core, SQL Server 2019, MS Server 2019 requiredExperience with ELK Stack, Nagios, and Python preferredExperience in Agile methodologies preferred This is Remote position within the Kansas City area.
Technical Manager
Company: Honeywell
Location: Kansas City, MO
Posted Sep 24, 2023
Strong communication skills. Experience with performance management. Demonstrated leadership and teaming skills. Ten (10) or more years of progressive, applied technical engineering experience preferred. Ability to positively influence others, create a passion for excellence, and execute multiple projects while meeting customer expectations. Six Sigma Blackbelt or Lean Expert certification. We Value: Advanced Degree in Engineering or Business. FMT2021 Additional Information Category: EngineeringLocation: 14520 Botts Road, Kansas City, MO 64147 USAExemptMust have or be eligible for a security clearance due to contractual requirements.Honeywell FM&T Overview Technical project leadership requiring direct or matrix management of people. May perform other duties as required.
Field Operations Manager
Company: Boingo Wireless
Location: Kansas City, MO
Posted Oct 01, 2023
Boingo Wireless is seeking an experienced Field Operations Manager to oversee wireless network operations. The role involves managing project activity with Private Service customers, understanding and complying with installation requirements, and supervising Field Engineers for ongoing support. The ideal candidate should have 3-5 years of operations management experience, preferably in Wi-Fi design, installation, and optimization. Familiarity with Ruckus and Cisco equipment, switches, and UPS units is desired. The role requires strong field deployment planning, project management, scheduling, and communication skills. The position offers a competitive benefits package and the opportunity to work with a leading company in the wireless industry.
Regional Sales Manager - Heartland
Company: Esperion Therapeutics
Location: Kansas City, MO
Posted Sep 29, 2023
Proven ability to influence and work successfully with varied audiences, including customers, colleagues, scientific and technical leaders, pharmaceutical and business partners, collaborators, and senior executives.Excellent verbal and written English communications skills.Travel requirement: Up to 50% - 60% including overnight stays. Ability to set priorities, allocate resources, take accountability, and achieve results.Proven ability to forge strong, diverse teams of people with multiple perspectives and talents. Experience in sales management in the pharmaceutical industry may be substituted. 8+ years of Pharmaceutical Sales experience preferred; or equivalent medical sales experience may be substituted.3+ years sales management experience in a U.S. pharmaceutical or biopharmaceutical organization preferred.2+ years' experience in Cardiology (Statin, PCSK9, and NOAC) launch experience preferred.Proven track record of success in launching new products and/or indications and building sales teams.Well-developed leadership skills, and the ability to influence people at all levels inside and outside the organization.Demonstrated track record of successfully commercializing new products and/or expanding commercial opportunities for existing products. This role reports into the Vice President, Sales. Region: Heartland (Kansas City, St. Louis, Minneapolis, Oklahoma City) Essential Duties and Responsibilities* Develop and implement Regional business plans, budgets and maintain overall responsibility of action plans for the Region.Review performance metrics with the Vice President, Sales to ensure sales team is achieving maximum sales results.Plan and conduct meetings with the Sales Team; ensure appropriate leadership by developing and inspiring the Sales Team.Work closely with leadership and Market Access to maximize reimbursement from commercial & government payers.Create and manage Regional plans including message, reach and frequency, and budget goals. *additional duties and responsibilities as assigned Qualifications (Education & Experience) Bachelor's degree preferred. Sets compelling goals and is tenacious in accomplishing them. Position Title: Regional Sales Manager The Regional Sales Manager (RSM) will be responsible for leading and providing strategic direction for Commercial Sales, including sales strategies, productivity, sales training and effectiveness, and ensuring achievement of performance targets and budgeted sales goals. Have successfully created an environment in which cross-functional teams are highly motivated to accomplish goals.Demonstrated excellent presentation and communication skills.
Co-Brand Account Manager
Company: Commerce Bank
Location: Kansas City, MO
Posted Sep 27, 2023
In addition, we offer career development, education assistance, and voluntary supplemental benefits. Location: 811 Main St, Kansas City, Missouri 64105 Time Type: Full time The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. This compensation range is for the Co-Brand Account Manager job and contemplates a wide range of factors that are considered making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. Click here to learn more. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. If this sounds interesting to you, keep reading and let's talk. The role will work closely with the co-brand partner and a cross-functional team to outline and execute an annual, seasonal and/or long-range product development plans. Ensure program satisfaction for the partner and mutual customerAddress issues and achieve resolution as they arise throughout the course of doing businessPerform other duties as assigned Knowledge, Skills & Abilities Required Intermediate understanding of marketing best practicesStrong relationship management skillsOccasional travel as neededMotivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesInquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skillsAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesBasic/Intermediate level proficiency with Microsoft Word, Excel, PowerPoint, Teams and Outlook Education & Experience Bachelor's degree or equivalent combination of education and experience required2+ years account management or B2B sales experience requiredB2B relationship management experience preferred LI-Hybrid ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.
Client Development Executive - Cox Business
Company: Cox Enterprises
Location: Wichita, KS
Posted Sep 26, 2023
Telecommunications, technology or cloud sales experience. Field sales, pipeline development, new lead generation and prospecting experience. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. That's a lot, but we also proudly serve our employees. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. A valid driver's license, good driving record and reliable transportation. Exciting things are happening at Cox, and we'd love to share them with you. Proficiency using Windows-based PCs, Microsoft Office and a CRM- customer relationship management tool.
IT Systems Engineer
Company: Commerce Bank
Location: Kansas City, MO
Posted Sep 23, 2023
In addition, we offer career development, education assistance, and voluntary supplemental benefits. Location: 922 Walnut St, Kansas City, Missouri 64106 Time Type: Full time The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. This compensation range is for the IT Systems Administrator II & III job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. Click here to learn more. Essential Functions Serve as both the technical Project Manager and ScrumMaster for infrastructure projectsPartner with vendors and provide technical support for upgrades, software inventory and performance/capacity management toolsServe as liaison and technical support for AIX OS/platform and other software to assist with application owner upgrades and break fixesMaintain documentation of infrastructure hardware and software components as well as various platform proceduresManage business continuity and disaster recovery documentation for Infrastructure platformsLead reporting for the business office midrange software inventoryMaintain policies according to environment changes, regulatory requirements, and audit requestsProvide guidance and support for the managed service partners during disaster recovery exercisesPerform other duties as assigned Knowledge, Skills and Abilities Required Intermediate knowledge of technical project management, including best practicesIntermediate knowledge of agile frameworkIntermediate knowledge of IBM licensing, BigFix & ILMTAbility to serve as liaison for managed service relationshipsMotivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesInquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skillsAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesIntermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook Education & Experience Bachelor's degree in Computer Science, Engineering or equivalent combination of education and experience required3+ years experience working with AIX hardware, LPARs, HMCs & VIO servers required3+ years of IBM software asset management experience requiredExperience in infrastructure systems support, environment maintenance, and vendor management requiredAIX OS, VIOS & Power Hardware administration experience preferred LI-Hybrid ***Level of role is determined by knowledge, experience, skills, abilities, and education ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. Depending on the job level, this position may be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. If this sounds interesting to you, keep reading and let's talk. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation.
Product Support Representative II
Company: Black Knight
Location: Kansas City, MO
Posted Sep 26, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Location: Overland Park, KS Time Type: Full time Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan EEO Statement: Black Knight is an Equal Opportunity/Affirmative Action employer. RESPONSIBILITIES Maintains and fosters the relationship between the clients and Black Knight by ensuring client satisfaction, maintaining client communication and problem resolutionResolves customer concerns raised during installation, operation, maintenance or product application or compatibility mattersTroubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective actionDocuments customer information and recurring technical issues to support product quality programs and product developmentRecreates client issues in test environment, identifies/documents how applications and systems interact to support business processesPerforms other related duties as assigned MINIMUM REQUIREMENTS High school diploma or GEDRequires 1-3+ years of product and/or application support, customer-facing experience in a call center, or other relevant work experience PREFERRED QUALIFICATIONS Related technical certificationKnowledge of Black Knight's products, services, and capabilitiesExperience in troubleshooting and triaging software applicationsUAT or other application testing experienceExperience working in a client-facing roleStrong analytical and problem-solving skillsExcellent oral and written communication skillsStrong documentation skills Black Knight carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. Administers the necessary requirements to resolve and maintain client accounts and ensures that the quality and utilization of Black Knight software products satisfies client needs. SUMMARY Provides in-depth product support to Black Knight clients by resolving incoming inquiries through phone and e-mail communication. Position: Product Support Representative II Job Description: This role offers work from home flexibility of up to 2 days per week.