Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Quality Engineer-Data

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting's delivery centers, emphasizing technical expertise, innovation, and collaboration skills. It lists required qualifications like SQL and Azure Databricks experience, along with preferred communication abilities.

[製造・流通領域] Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights opportunities for career growth and collaboration with IBM's technologies to drive customer transformation. The role involves strategic planning, project management, and innovative solutions across various industries. Required expertise includes project leadership and IT system design, with preferred experience in stakeholder engagement and large-scale team management. The position emphasizes creativity, problem-solving, and leadership in delivering value through IBM's technology portfolio.

Salesforce

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and growth opportunities. The role involves working with global clients, leveraging IBM technology, and contributing to impactful projects through technical expertise and continuous learning.

Managing Director AMER Advertising Solutions

Company: Kochava

Location: United States

Posted Dec 23, 2025

Kochava offers a unified platform for advertisers and publishers, focusing on measurement and attribution. They're seeking a Managing Director to lead sales in the Americas, emphasizing growth and innovation. The company values diversity and inclusion.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

The text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients on hybrid cloud and AI projects, growth opportunities, technical expertise in SAP integration, and the impact of innovative solutions. It highlights career development, industry expertise, and the importance of strategic SAP solutions.

Product Manager - HashiCorp Platform Team

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This job description highlights a Product Manager role at HashiCorp Cloud, focusing on scale and performance engineering. The position involves leading strategy, collaborating with cross-functional teams, and ensuring reliable cloud solutions for enterprise customers. It emphasizes innovation, technical expertise, and impactful contributions to global cloud operations.

Web Analyst Web Data and Analytics

Company: Best Egg

Location: Remote / Flexible

Posted Dec 23, 2025

Best Egg is a market-leading financial platform focused on building financial confidence through innovative solutions and tools. The company is acquiring Barclays to expand its resources and global reach, offering competitive benefits, growth opportunities, and a collaborative culture. The role of a Web Analyst involves data analysis, reporting, and supporting business strategies with tools like Tealium and Mode.

Quality Engineer-Middleware

Company: IBM

Location: Gurgaon, IN

Posted Dec 23, 2025

The text describes a role at IBM Consulting focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and career growth. It outlines responsibilities in testing automation and required technical expertise, presenting the opportunity as impactful and development-oriented.

Infrastructure Specialist-AWS DevOps

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting involving IT infrastructure, AWS cloud services, and DevOps tools. Requirements include a bachelor's degree, 3+ years of experience in Python/Java/AWS, and expertise in Kubernetes, Docker, and scripting. Preferred qualifications involve cloud environment tools and application servers.

HR Advisor with Spanish

Company: IBM

Location: BUDAPEST, HU

Posted Dec 23, 2025

This text describes a career opportunity at IBM Consulting emphasizing long-term client relationships, collaboration, and innovation. It outlines the role of an HR Advisor Contact Center specialist with responsibilities in HR support, problem-solving, and teamwork. The position requires strong communication skills in Spanish and English, adaptability, and a focus on client needs.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text describes a career role at IBM Consulting emphasizing global collaboration, client relationships, technical expertise, and career growth opportunities. It highlights responsibilities involving financial operations, process improvement, and leadership development within a supportive ecosystem.

Data Engineer-Data Platforms - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and global impact. It highlights roles in hybrid cloud and AI, technical expertise, and professional growth with competitive benefits.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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