Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Staff Software Engineer - Gen AI

Company: Blackbaud

Location: USA

Posted Dec 19, 2025

This job description outlines a remote Stafflevel Full Stack Software Engineer role with responsibilities in web development, collaboration methodologies, and cloud technologies. It highlights competitive pay, benefits like medical insurance and a 401k program, and a commitment to diversity and flexible remote work.

Application Developer-Contact Center

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and responsibilities like system maintenance, incident response, and automation. It outlines required skills and preferred qualifications for an Application Developer role with 24/7 support expectations.

Full Stack Software Engineer III Angular Java

Company: MeridianLink

Location: Remote

Posted Dec 19, 2025

This job posting seeks a Senior FullStack Software Engineer with expertise in Angular and Java-based backend development. The role involves building responsive user interfaces, collaborating across teams, and contributing to fullstack architecture. Qualifications include 6+ years of experience, mastery of frontend tools, and knowledge of JavaJ2EE. Preferred skills include DevOps tools and microservices architecture.

Consultant - AI Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job posting highlights an AI engineering role at IBM's acquired Hakkoda, emphasizing innovation, collaboration, and growth opportunities. The position involves developing AI solutions, working with clients, and leveraging cloud technologies. Required skills include expertise in machine learning, programming languages, and cloud platforms. The company promotes a dynamic environment with focus on learning and impactful problem-solving.

Senior Delivery Project Manager

Company: IBM

Location: Markham, CA

Posted Dec 20, 2025

This job description outlines the role of a Project Manager at IBM, emphasizing responsibilities such as leading teams, managing resources, and delivering projects using best practices. It lists required qualifications like a bachelor's degree, PMP certification, and experience with project management tools. Preferred qualifications include an MBA and bilingual skills.

Application Developer-Contact Center

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description outlines a role as an Application Developer at IBM Consulting, focusing on hybrid cloud and AI projects. Responsibilities include software development, system maintenance, and support in a fast-paced 24/7 environment. Required skills involve technical expertise in contact center platforms and ITIL concepts.

Senior Software Engineer - (Java) - Canva AI

Company: Canva

Location: Remote

Posted Dec 19, 2025

This job description highlights a Senior Backend Engineer role at Canva AI Group, emphasizing opportunities to shape AI-powered platforms, drive scalable solutions for 150 million users, and contribute to innovative projects. The role combines technical leadership, cross-functional collaboration, and impactful product development.

Digital Sales Specialist Industries Market

Company: IBM

Location: Austin, US

Posted Dec 20, 2025

The text promotes IBM's hybrid cloud opportunities and a Digital Sales Specialist role, highlighting career growth, collaborative environments, and impactful client engagement with cloud solutions. It emphasizes training, consultative sales experience, and industry-leading resources for success.

Site Reliability Engineering Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

The text describes a role in IBM Finance & Operations with responsibilities involving server administration, automation scripting, and technical expertise. It highlights required skills in IBM WebSphere Application Server, JVM tuning, and security protocols, while emphasizing IBM's commitment to career development and innovation.

Chief Operating Officer

Company: Shah & Associates CPAs PA

Location: USA

Posted Dec 19, 2025

The job posting seeks a Chief Operating Officer to drive operational excellence and scale the firm to $4M ARR with a 50% profit margin, emphasizing accountability, systems, and growth.

Senior Product Designer

Company: Mercury

Location: Remote

Posted Dec 19, 2025

Mercury applies Dieter Rams' 'less but better' design philosophy to create intuitive, premium financial tools emphasizing elegant simplicity and exceptional user experiences. They seek senior product designers to shape their vision across banking and fintech products.

Delivery Consultant - Data Security

Company: IBM

Location: Athens ( Greece ), GR

Posted Dec 20, 2025

The text promotes a career at IBM Technology Expert Labs, emphasizing collaborative innovation, career growth, and impactful problem-solving for clients. It highlights world-class services, strong onboarding, and opportunities to work with industry leaders while advancing technical expertise.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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