Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Senior Manager - Innovation Medical Operations

Company: Viatris

Location: USA

Posted Dec 19, 2025

Viatris seeks a Senior Manager Innovation Medical Operations to drive healthcare solutions, emphasizing stability, innovation, and impactful work. The role involves strategic leadership, compliance, and collaboration, with competitive compensation and inclusive opportunities.

QA Automation Engineer

Company: Masabi

Location: Argentina

Posted Dec 19, 2025

Masabi promotes their mission to revolutionize fare payment systems globally, highlighting innovative platforms and job opportunities for a Backend Test Automation Engineer. The company emphasizes inclusivity, career growth, and a collaborative culture focused on making transit accessible.

Principal Solution Implementation Manager

Company: Anaplan

Location: Germany

Posted Dec 19, 2025

This job description highlights a senior role leading complex Anaplan implementations, contributing to enterprise success through strategic and operational expertise. The position emphasizes leadership in transformation projects, cross-functional collaboration, and delivering scalable solutions for German enterprises.

Program Manager - Emerging Talent

Company: Dropbox

Location: USA

Posted Dec 19, 2025

This job description highlights Dropbox's Emerging Talent program, focusing on developing early-career talent through AI-driven initiatives and structured mentorship. The role emphasizes designing scalable intern programs, leveraging automation for efficiency, and fostering a future-ready workforce. Key responsibilities include program strategy, cross-functional collaboration, and data-driven improvements, with a strong emphasis on innovation and operational excellence.

Crowdstrike Business Development Manager

Company: GuidePoint Security

Location: USA

Posted Dec 19, 2025

This job description outlines the role of a Crowdstrike Business Development Manager, requiring collaboration with sales and marketing, technical expertise, certifications, and travel. Responsibilities include account planning, sales forecasting, and educating stakeholders. The position demands experience in business development and a collaborative fast-paced environment.

Technical Account Manager - Automattic Special Projects Team

Company: Automattic Careers

Location: USA

Posted Dec 19, 2025

This job description outlines the role of a Technical Account Manager at Automattic, focusing on partner experience, product collaboration, and technical expertise. It highlights responsibilities like onboarding, support, and product improvement, along with required skills and qualifications.

Senior Manager - Space Studio

Company: Airbnb

Location: USA

Posted Dec 19, 2025

This role involves leading a team to develop systems for Airbnb's physical spaces, integrating design, technology, and sustainability to enhance global operations and support the company's mission.

Account Executive

Company: Mercury

Location: USA

Posted Dec 19, 2025

The Account Executive role at Mercury involves selling modern banking solutions to diverse businesses, requiring adaptability, strategic thinking, and a passion for fintech innovation. The position emphasizes building relationships with founders and lean teams while leveraging Mercury's comprehensive financial tools.

Tax Platform and Operations Manager

Company: Kraken

Location: USA

Posted Dec 19, 2025

Kraken emphasizes its mission to advance crypto adoption through a global team and innovative products, offering roles in tax operations with a focus on compliance and technology.

Sales Engineer/Senior Sales Engineer

Company: Aria Systems

Location: Canada

Posted Dec 19, 2025

This job posting describes a Sales Engineer role at Aria Systems, highlighting responsibilities such as supporting sales teams, configuring product presentations, and preparing RFx responses. It outlines qualifications, preferred skills, and company culture emphasizing flexibility, innovation, and a collaborative environment.

Senior Director - Product Marketing Operations and Competitive Intelligence

Company: PagerDuty

Location: USA

Posted Dec 19, 2025

This job description outlines a leadership role in product marketing operations, requiring experience in B2B marketing, team management, and strategic initiatives. It details responsibilities across product launches, competitive intelligence, and cross-functional collaboration, along with qualification requirements and compensation details.

Thai / English Gaming Support Agent

Company: 5CA

Location: APAC

Posted Dec 19, 2025

This job posting outlines a remote Gaming Support Agent role with requirements for language skills, gaming knowledge, and technical specifications. It highlights benefits like remote work flexibility, international company culture, and comprehensive training.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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