Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Principal Software Engineer - Developer Productivity

Company: Dropbox

Location: Remote

Posted Nov 30, 2025

Dropbox is seeking a Principal Engineer to lead the development of a modern AI-augmented internal developer experience platform. The role involves defining the long-term architecture, building intelligent systems, and streamlining workflows to improve developer productivity across Dropbox's multiproduct stack. The position offers a career-defining opportunity to reimagine software development at scale and bring AI to everyday developer tasks.

Senior Graphics Engineer - Ink Rendering Expert

Company: Goodnotes

Location: Remote

Posted Nov 30, 2025

Goodnotes seeks a Senior Graphics Engineer to enhance GPU-accelerated ink rendering. The role involves optimizing performance, collaborating with teams, and contributing to high-impact projects. Benefits include equity, professional development, and flexible work arrangements.

Account Executive - Corporate

Company: HubSpot

Location: Remote

Posted Nov 30, 2025

HubSpot is evolving from an all-in-one suite into an all-on-one platform to help businesses grow better. They believe the world has changed and businesses need more kinds of software that work together. HubSpot's flywheel philosophy uses the momentum of happy customers to drive referrals and repeat sales. They are hiring a Corporate Account Executive to engage with medium to corporate sized businesses and help them grow.

Software Engineering Manager - Ads API

Company: Reddit

Location: Remote

Posted Nov 30, 2025

The Ads API team plays a critical role in Reddit's growth, focusing on technical vision, team leadership, and scalable infrastructure. The role requires a proactive leader with experience in API development and a strong sense of ownership.

Senior Data Engineer

Company: Nova Talent

Location: Remote

Posted Nov 30, 2025

A Data Engineer role focusing on data infrastructure, pipelines, and analytics with requirements in Python, SQL, cloud platforms, and collaboration tools.

Principal Trader

Company: Kraken

Location: Remote

Posted Nov 30, 2025

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto for financial freedom and inclusion. They are a fully remote company with a diverse team of crypto experts. Kraken offers industry-leading security, education, and client support through products like Kraken Pro, Desktop, Wallet, and Kraken Futures. They are expanding their OTC business and seeking a skilled trader to help shape the desk's direction and growth.

Technical Account Manager

Company: Atmosera

Location: Remote

Posted Nov 30, 2025

Atmosera is a Microsoft Partner that empowers businesses with modern technology and human expertise. They offer cutting-edge integrated solutions across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform. Atmosera is looking for a Technical Account Manager to join their Client Success Team and work with strategic ISV clients to build strong relationships and drive growth.

Data Engineer

Company: Figma

Location: Remote

Posted Nov 30, 2025

This job description highlights a Data Engineer role at Figma with opportunities to work on scalable data pipelines, collaborate with cross-functional teams, and contribute to growth initiatives. It emphasizes competitive compensation, equity, and benefits like remote work flexibility and professional development.

Senior Design Manager - Production Design

Company: Airbnb

Location: Remote

Posted Nov 30, 2025

The Senior Design Manager Production Design role at Airbnb involves leading and evolving production design practices, collaborating with feature teams and marketing creative teams, and defining best practices for production design. The role requires 12+ years of experience in production design or a related discipline, expertise in design systems, and proficiency in tools like Figma. The position is remote-eligible and offers the opportunity to set the foundation for Airbnb's production design discipline and drive high-impact design execution at scale.

Senior Staff Machine Learning Engineer - Guest & Host

Company: Airbnb

Location: Remote

Posted Nov 30, 2025

The Users Listings and Marketplaces team at Airbnb supports features related to guests, hosts, and listings. The team works closely with product and design to ship highly visible product functionality and drive innovation. The role involves leveraging structured and unstructured data to build and improve state-of-the-art machine learning models for Airbnb product, business, and operational use cases. The ideal candidate should have 12+ years of industry experience in applied machine learning, with expertise in natural language processing and computer vision.

Senior/Lead Front End Engineer

Company: Upwork

Location: Remote

Posted Nov 30, 2025

Upwork is a global work marketplace connecting businesses with skilled professionals. The company offers a hybrid workforce solutions team and is seeking a senior lead software engineer to design and build highly performant, robust systems. The role involves collaborating with stakeholders, developing scalable server-side logic, optimizing frontend performance, and contributing to code quality and documentation.

Account Executive - Corporate

Company: HubSpot

Location: Remote

Posted Nov 30, 2025

The text discusses HubSpot's evolution from an all-in-one suite to a flexible platform, emphasizing their flywheel philosophy that leverages customer momentum for growth. It outlines the role of a Corporate Account Executive, highlighting responsibilities like prospecting, sales strategies, and collaboration with internal teams. The tone is promotional and forward-looking, focusing on business growth and innovation.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

Related Pages