Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Benefits Program Manager

Company: Stripe

Location: USA

Posted Nov 29, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The Benefits team plays a crucial role in supporting the global workforce by managing benefits programs, ensuring compliance, and improving the employee experience. The Benefits Program Manager will be responsible for program management, employee communication, vendor management, data analysis, cross-functional collaboration, and financial stewardship.

Account Executive - Mid-Market

Company: HubSpot

Location: USA

Posted Nov 29, 2025

The role of Growth Specialist Account Executive on the MidMarket sales team involves identifying, sourcing, and closing good-fit prospects using strong consultative selling skills. The ideal candidate should have extensive full-cycle sales experience, a positive outlook, and exceptional consultative selling and closing skills. The position offers a competitive compensation package and benefits.

Finance Operations Data Analyst

Company: NABIS

Location: USA

Posted Nov 29, 2025

Nabis is a leading licensed cannabis wholesale platform with a large portfolio of brands. They aim to empower the world to discover cannabis through choice, access, and innovation. The company is seeking a Finance Operations Data Analyst to drive automation, streamline processes, and improve metric tracking across various departments.

Social Media Manager

Company: Ahrefs

Location: USA

Posted Nov 29, 2025

Ahrefs is seeking a Social Media Manager to develop and execute a cohesive social media strategy across multiple platforms. The role involves building an overarching strategy, coordinating stakeholders, managing multiple channels, monitoring trends, driving engagement, and analyzing performance. The ideal candidate should have experience in managing social media, strong strategic thinking, excellent writing skills, deep understanding of social algorithms, and the ability to coordinate across teams.

Solutions Consultant

Company: Masabi

Location: Canada

Posted Nov 29, 2025

Masabi is a company that builds fare collection platforms for public transport, powering the journeys of millions worldwide. They offer a high-impact, customer-facing role for Solutions Consultants to shape the design and delivery of technology that impacts transit riders. The role involves early engagement, solution design, contracting, delivery support, and market insight. Masabi provides benefits such as vacation days, private healthcare, life insurance, menopause support, workstation choice, training allowance, home office spending, remote work options, and enhanced family leave.

Social Media Copywriter

Company: Ahrefs

Location: USA

Posted Nov 29, 2025

Ahrefs is seeking a talented Social Media Copywriter who can transform complex, mundane, and technical content into clear, exciting, and human language. The ideal candidate will be a skilled wordsmith with a storyteller's instincts and an editor's discipline, capable of crafting witty, humorous, and engaging copy across various platforms and formats.

Customer Success Manager (Account Manager)

Company: Nova Talent

Location: USA

Posted Nov 29, 2025

The Account Manager IC role is a remote position based in the US East Coast or Central time zones. The company is a fast-growing SaaS business that helps connect physical and digital worlds. The role focuses on revenue growth, upselling, cross-selling, and renewals across a portfolio of ~150 Enterprise and SMB accounts. The ideal candidate has 5+ years of experience in Account Management, Strategic CS, or Enterprise Sales at a SaaS company, with a proven track record of driving upsells, cross-sells, and renewals across Enterprise accounts. The position offers competitive compensation, equity upside, comprehensive benefits, and the opportunity to work remotely while collaborating with a global team.

Audiobook Specialists

Company: ElevenLabs

Location: UK,India,Germany,Brazil,France,Portugal,Mexico

Posted Nov 29, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking freelance Audiobook Specialists to join their Productions team.

Lead Quality Engineer (Backend Platform Lead)

Company: Goodnotes

Location: Singapore

Posted Nov 29, 2025

Goodnotes seeks a Backend Platform Quality Engineer Lead to drive quality engineering strategies, automate testing, and enhance backend services. The role offers growth, equity, and flexible work arrangements.

Payer Enrollment Manager - Healthcare Revenue Cycle

Company: Guidehouse

Location: Remote

Posted Nov 29, 2025

The Payer Enrollment Manager role at UAB Medicine and St. Vincent's involves leading and overseeing payer enrollment operations across multiple entities. The position requires managing teams, ensuring efficient and compliant enrollment, collaborating with various departments, and driving process improvements. The role offers opportunities for leadership, team development, and system optimization.

Lead Quality Engineer (Domain Lead)

Company: Goodnotes

Location: Singapore

Posted Nov 29, 2025

Goodnotes is seeking a Domain Lead Quality Engineer to own quality within a specific business vertical. The role involves strategic leadership, quality ownership, people management, and technical expertise. The company values learning, development, and offers meaningful equity, flexible working hours, and various benefits.

Customer Service Representative

Company: Insurify

Location: USA

Posted Nov 29, 2025

Insurify is a fast-growing MIT FinTech startup that is changing the way people compare, buy, and manage insurance using AI technology. The company is seeking customer support representatives to join their team and help provide excellent service to customers.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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