Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Senior Backend Engineer II - Tools and Automation

Company: Gametime United

Location: Remote

Posted Nov 29, 2025

Gametime is seeking a Senior Backend Engineer II to lead the Tools and Automation team. The role involves designing and architecting AI and automated systems, owning critical backend systems, driving end-to-end delivery, leading cross-functional execution, providing technical stewardship and mentorship, and influencing beyond code. The ideal candidate should have experience in AI-agentic automation, workflow automation, backend development, system design, API development, event-driven systems, databases, and AI fluency.

Senior Appian Developer UI/UX

Company: Guidehouse

Location: Remote

Posted Nov 28, 2025

The job description outlines the responsibilities and requirements for a Senior Appian Developer at Guidehouse. The role involves designing, developing, testing, and maintaining Appian applications, collaborating with cross-functional teams, and applying UX principles to create user-friendly interfaces. The ideal candidate should have a bachelor's degree, at least five years of professional experience including three years in Appian development, and a strong knowledge of the Appian platform, Java, SQL, and web services.

Strategic Account Executive - Oil and Gas

Company: Armada

Location: Remote

Posted Nov 29, 2025

The Strategic Account Executive role at Armada AI is a pivotal position driving growth across high-value industries. It requires a blend of strategic sales acumen, deep client engagement, and solution-oriented selling to position Armada's edge computing and AI solutions. The role involves building strong relationships with C-level decision makers, delivering tailored solutions, and expanding Armada's market presence through long-term trusted partnerships.

Director of Account Management

Company: SmartLight Analytics

Location: Remote

Posted Nov 28, 2025

The Director of Account Management role at SmartLight Analytics involves managing client relationships, providing data analytics insights, and collaborating with cross-functional teams to deliver high-quality healthcare data analytics solutions. The ideal candidate should have a strong background in healthcare analytics, experience in account management, and excellent communication skills.

Technical Account Manager

Company: Aptible

Location: Remote

Posted Nov 29, 2025

Aptible is a company that simplifies cloud infrastructure for developers. They value diversity and inclusion, and their Technical Account Managers help SMB customers realize the full value of Aptible. The role involves onboarding, support, and retention, with a focus on building relationships and driving revenue.

Principal Software Engineer - Video - Design Experience

Company: Canva

Location: Remote

Posted Nov 28, 2025

Canva is seeking a Principal Video Engineer to lead the technical direction for video technology that powers millions of daily exports. The role involves architecting scalable, high-performance rendering systems and pioneering AI-powered video features. The team is focused on building the future of video creation, democratizing it through world-class rendering engines, scalable infrastructure, and AI-powered creativity.

Sr. Full Stack Engineer

Company: First Advantage

Location: Remote

Posted Nov 28, 2025

First Advantage is a leading provider of mission-critical background screening solutions. They are seeking a Senior Full Stack Engineer to join their fast-paced, aggressive-growth company. The company fosters a fun and enjoyable work environment with great opportunities to grow your career.

Mortgage Loan Officer

Company: RWM Home Loans

Location: Remote

Posted Nov 28, 2025

The job overview describes a position for an experienced mortgage loan officer who can deliver personalized service, educate clients, ensure compliance, build relationships, and leverage technology. The role requires a current NMLS license, knowledge of various loan types, a bachelor's degree, and proficiency in originator software. The compensation is commission-based, ranging from $50,000 to $300,000+.

Senior Data Scientist

Company: Analytica

Location: Remote

Posted Nov 28, 2025

Analytica is seeking a Senior Data Scientist to remotely support a high-profile financial regulatory client. The role involves serving as a technical lead, supporting the project manager, coordinating user stories, and developing internal analytics. The company offers competitive compensation, benefits, and opportunities for growth.

Senior Technical Lead

Company: Sales Hub

Location: Remote

Posted Nov 29, 2025

The job role involves leading AI projects, managing a development team, providing technical expertise in AI technologies, ensuring code quality, staying updated with AI advancements, and communicating with stakeholders. The minimum qualifications include 7+ years of experience in software development, 3+ years in technical leadership roles focusing on AI projects, proficiency in AI technologies, programming languages (Python, TypeScript), cloud platforms (AWS, Google Cloud, Azure), and project management tools (JIRA). The role requires strong leadership skills and the ability to lead high-performance development teams.

Lead Animator

Company: Epoch Games

Location: Remote

Posted Nov 28, 2025

Epoch Games is a volunteer-based, global game development team currently developing The Lays of Althas Sundered Order, an indie open-world RPG. They are seeking a long-term volunteer lead animator with expertise in animating 3D characters, quadrupeds, and aerial creatures using Autodesk Maya and Unreal Engine 4.

Director of Product Security

Company: Netwrix

Location: Remote

Posted Nov 28, 2025

Netwrix is seeking a hands-on Director of Product Security to lead a global team and oversee secure development and operation of their product portfolio. The role involves strategic leadership, driving DevSecOps practices, managing product vulnerability programs, and collaborating with engineering teams. The ideal candidate will have deep expertise in application and product security, experience with compliance frameworks, and a passion for embedding security into the software engineering process.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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