Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Senior Cyber Threat Intelligence Analyst

Company: ExtraHop

Location: USA

Posted Nov 27, 2025

This job posting seeks a Senior Cyber Threat Intelligence Analyst with expertise in cybersecurity and content creation. Responsibilities include threat research, intelligence analysis, and developing marketing materials. Required qualifications emphasize experience with threat frameworks and tools, while preferred skills include networking knowledge and scripting proficiency. The position offers a competitive salary range of $150,000–$180,000 plus bonus and benefits.

Senior Lead - Acquisition Growth Campaigns

Company: Dropbox

Location: Canada

Posted Nov 27, 2025

The role of Senior Lead of Acquisition Growth Campaigns at Dropbox involves driving the marketing-led acquisition strategy across product-led and sales-led motions. The responsibilities include owning the end-to-end campaign acquisition strategy, leading a cross-functional growth experimentation engine, defining the early-journey customer architecture, setting the acquisition performance framework, translating experiment learnings into scalable growth programs, driving cross-functional alignment, and championing the use of AI in acquisition workflows. The requirements include 10+ years of experience in growth demand generation or acquisition marketing within B2B SaaS, demonstrated ability to lead acquisition strategy and drive alignment across cross-functional teams, deep understanding of funnel dynamics and growth experimentation methodology, and strong analytical skills. Preferred qualifications include experience scaling acquisition programs in high-growth SaaS environments, proficiency in experimentation and automation platforms, strong understanding of paid media strategy, exposure to AI-driven personalization, and a strategic marketing-analytics background.

Applied Research Lead - Language

Company: Runway

Location: North America,Europe

Posted Nov 27, 2025

Runway is seeking a Senior Applied Research Scientist to lead the development of large language models and vision language models. The role requires 4+ years of relevant experience in machine learning, strong programming skills, and a passion for building human-in-the-loop systems for creativity. The company offers a competitive salary range of $280,000 to $380,000 and values diversity and pay equity.

Staff Backend Engineer

Company: Cloudbeds

Location: Europe,Latin America

Posted Nov 27, 2025

The text describes the role of a Staff Software Engineer at Cloudbeds, focusing on delivering exceptional product experiences for customers worldwide. The position involves working on the Payments team, building secure and efficient payment systems. The ideal candidate should have extensive experience in Java, PHP, and PostgreSQL/MySQL, along with knowledge of event-driven services, IaC, Kubernetes, and Terraform. The role requires strong technical skills, collaboration, and a focus on security, compliance, and continuous learning.

Psychometrician

Company: Khan Academy

Location: USA

Posted Nov 27, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities.

Sr. Product Designer

Company: MyFitnessPal

Location: USA

Posted Nov 27, 2025

MyFitnessPal is a company that provides tools and resources to help users reach their health goals. The MyFitnessPal Design Team fosters an experience-first culture, collaborating across teams to transform user insights into innovative designs for mobile and web platforms. The Senior Product Designer role involves leading design for new experiences, owning end-to-end design, and making data-informed decisions to improve engagement, retention, and subscriptions.

Senior Javascript Engineer

Company: Nearform

Location: India

Posted Nov 27, 2025

This job posting highlights a remote permanent Senior JavaScript Engineer role at Nearform, emphasizing opportunities to work on AI-enabled solutions, collaborate with global teams, and access benefits like flexible working, training allowances, and healthcare. The position requires expertise in JavaScript frameworks and agile practices while offering career growth and impactful projects.

Senior Software Engineer - AI

Company: Webflow

Location: USA

Posted Nov 27, 2025

Webflow is building an AI-native Digital Experience Platform as a remote-first company. They aim to bring development superpowers to everyone, from entrepreneurs to global enterprises. The company values trust, transparency, creativity, and a high bar for technical quality. They are looking for a Senior Software Engineer AI to lead architecture and design for AI features, collaborate with teams, and stay updated on AI advancements.

Senior Software Engineer - Rust - Onchain

Company: Kraken

Location: USA

Posted Nov 27, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products, prioritize security, education, and client support, and seek talented engineers to build high-quality enhancements and bring new on-chain utility to Kraken.

Senior Software Engineer - Detection & Response Engineering

Company: Grafana Labs

Location: Sweden

Posted Nov 27, 2025

This job posting is for a Senior Software Security Engineer position at Grafana Labs in Sweden. The role involves designing and maintaining internal detection systems, developing detection as code capabilities, working with product teams to ensure effective telemetry, leading response tooling development, and guiding cross-functional teams in integrating telemetry detections and response procedures. The ideal candidate should have significant experience in software engineering, core security concepts, and public clouds. The position offers a competitive compensation range and RSUs.

Member of Technical Staff - Applied Research

Company: Runway

Location: North America,Europe

Posted Nov 27, 2025

The role is for an Applied Research Scientist to develop cutting-edge computer vision and generative models for creative tools. The position requires 4+ years of experience in machine learning, computer vision, and graphics, as well as expertise in programming languages and deep learning frameworks. The team values strong communication, collaboration, and the ability to bring research to production and integrate it with user interfaces.

Senior Business Operations Manager - Global Enterprise

Company: Sprout Social

Location: USA

Posted Nov 27, 2025

Sprout Social is hiring a Senior Business Operations Manager for the Revenue Operations team. The role involves collaborating with senior leadership, leading sales operational strategies, developing dashboards, and partnering with cross-functional teams. The ideal candidate has 6-8+ years of experience in sales operations, strong leadership skills, and a track record of driving change and improvement.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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