Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Distributed Database Software Engineer

Company: MariaDB plc

Location: Serbia

Posted Nov 20, 2025

MariaDB is making a significant global impact as a foundational database system for everyday applications, with opportunities to work on advanced distributed systems and contribute to open-source projects. The role offers challenging technical work, competitive benefits, and a collaborative environment for experienced developers.

Senior Litigation Counsel

Company: Vonage

Location: USA

Posted Nov 20, 2025

Vonage is seeking a skilled Litigation Counsel to lead and manage litigation disputes and investigations across all areas of the business and in multiple countries. The role involves managing external counsel, overseeing discovery, drafting pleadings, advising internal stakeholders, handling prelitigation disputes, and developing proactive strategies to minimize legal exposure and business risk. The position reports to the Head of Regulatory and Risk.

Developer Programs Associate

Company: Grafana Labs

Location: UK

Posted Nov 20, 2025

The role is a Developer Community Programs Associate at Grafana Labs, focusing on supporting and growing open source and developer communities in Europe, the Middle East, and Africa. The position involves organizing meetups, managing swag and recognition, supporting contributors, and leading scoped projects and programs.

Director - Quality & Support

Company: Dscout

Location: USA

Posted Nov 20, 2025

Dscout is a leading UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. They are transforming their platform to be AI-first and are looking for a leader to build a new Quality and Support organization from scratch. The role involves defining processes, establishing metrics, and creating a culture of continuous improvement. Dscout offers a competitive compensation package, benefits, and a remote work stipend.

VP - Professional Services

Company: Finalsite

Location: USA

Posted Nov 20, 2025

Finalsite promotes its K12 school platform and VP of Professional Services role with remote work opportunities. The position involves strategic leadership, client engagement, and operational excellence. The company emphasizes client-centric approaches, equal opportunity, and remote employment for U.S. residents.

Mobile Front End Engineer

Company: Oddball

Location: USA

Posted Nov 20, 2025

Oddball seeks a Mobile Front End Engineer to develop impactful federal software. The role involves collaborating on interfaces, data integration, and Agile practices. Benefits include remote work, a stipend, and comprehensive benefits.

Principal Software Engineer - Request Team

Company: Saviynt

Location: USA

Posted Nov 20, 2025

The job posting is for a Principal Software Engineer position at Saviynt, an identity authority platform. The role involves designing and developing secure, scalable, multitenant software solutions across major cloud platforms like AWS and Azure. The ideal candidate should have 10+ years of software engineering experience, expertise in Java Spring Framework, REST, Microservices, and cloud platforms like AWS, Azure, or Google Cloud. The position offers a salary range of $245,000 to $255,000 per year.

Senior Account Executive New Business ISV

Company: Twilio

Location: USA

Posted Nov 20, 2025

The job posting is for a Senior ISV New Business Account Executive at Twilio, focusing on supporting the growth of messaging, voice, and email business with Independent Software Vendors (ISVs) in North America. The role involves driving new business processes, developing customer engagement use cases, and collaborating cross-functionally with various teams. The position requires extensive experience in major account or strategic sales, analytical account development, and a track record of delivering market-driven results.

Senior Site Reliability Engineer

Company: ScienceLogic

Location: USA

Posted Nov 20, 2025

ScienceLogic is seeking a Senior or Principal Site Reliability Engineer to lead design and build secure systems for a new AI product in SaaS, aiming for 99.99% uptime. The role involves designing, automating, testing, and monitoring cloud-native technologies, collaborating across the organization, and taking responsibility for platform availability and performance.

Developer Programs Associate

Company: Grafana Labs

Location: Germany

Posted Nov 20, 2025

The role is a Developer Community Programs Associate at Grafana Labs, focusing on supporting and growing open source and developer communities in Europe, the Middle East, and Africa. The position involves organizing meetups, managing swag and recognition, supporting contributors, evaluating conference sponsorships, and leading scoped projects. The ideal candidate is a strong communicator, empathetic, resilient, highly organized, and has experience supporting developer communities and organizing events.

eCommerce Project Manager

Company: OLIVER Agency - North America

Location: Canada

Posted Nov 20, 2025

The role is for an eCommerce Project Manager to join OLIVER's in-house studio, managing content quality and system maintenance for healthcare and wellness brands across digital retail platforms. The position requires experience in content operations, digital asset management, product information management, and retailer vendor portals. The company offers flexible working arrangements and reasonable adjustments.

Senior Data Analyst (SQL/NoSQL, Python)

Company: Trafilea

Location: Argentina

Posted Nov 20, 2025

Trafilea is a consumer tech platform that uses AI and automation to scale purpose-driven digitally native brands. They have over $1B in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries. Trafilea owns and operates its own brands, not as an agency, with a presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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