Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Senior Backend Software Engineer

Company: Megaport

Location: Canada

Posted Nov 19, 2025

Megaport is a global tech leader offering a collaborative and innovative work environment with opportunities for senior engineers to contribute to product development, system maintenance, and API design. The role emphasizes technical leadership, mentorship, and working with cutting-edge technology in a supportive culture.

Senior Product Marketing Manager

Company: Jane App

Location: USA

Posted Nov 19, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by simplifying their lives. They are seeking a Senior Product Marketing Manager to lead strategic initiatives, own key business segments, and drive measurable business impact. The role offers autonomy, flexibility, and the opportunity to work with a mission-driven team.

Senior Graphic Design

Company: Blue Star Families

Location: USA

Posted Nov 19, 2025

Blue Star Families is seeking a senior graphic design contractor to provide design support for their collateral needs. The contractor will work remotely for approximately 68 weeks, 20-25 hours per week, and will be responsible for creating various design assets while maintaining the organization's brand identity. Preferred qualifications include experience in nonprofit design, proficiency in Adobe Creative Suite and Canva, and familiarity with military families and cause-based storytelling.

Technical Client Success Manager

Company: Atmosera

Location: USA

Posted Nov 19, 2025

Atmosera seeks a Technical Client Success Manager to manage strategic client relationships, drive satisfaction, and deliver solutions. The role offers competitive compensation, benefits, and growth opportunities.

Senior Technical Account Manager

Company: Perforce

Location: Germany

Posted Nov 19, 2025

Perforce is a global company that values collaboration, creativity, and customer success. They are seeking a Senior Technical Account Manager to join their Customer Success team and work with top DevOps engineers. The role involves building relationships, guiding customers to improved efficiency, and advocating for customers and product quality.

Senior Program Manager - Insights & Adoption

Company: Airbnb

Location: USA

Posted Nov 19, 2025

Airbnb is seeking a dynamic Senior Manager to lead the Policy team in scaling global efforts. The role involves shaping policy conversations, driving adoption of tech programs, and collaborating with cross-functional teams. The company values innovation, collaboration, and diversity.

Revenue Accounting Manager

Company: Reddit

Location: Remote

Posted Nov 19, 2025

The Revenue Accounting team is seeking a Revenue Accounting Manager to join their growing team. The role involves overseeing day-to-day revenue accounting activities, performing month-end close and reporting, spearheading order-to-cash projects, assessing current practices, and supporting external audits. The ideal candidate should have 6+ years of revenue accounting experience, preferably in the advertising or digital media/entertainment space, with a mix of public accounting and industry experience. The position requires strong technical knowledge of US GAAP, experience with Netsuite, Salesforce, and revenue automation tools, excellent communication skills, and the ability to work under pressure and meet deadlines.

Android Engineer

Company: Brilliant

Location: USA

Posted Nov 19, 2025

Brilliant emphasizes creating better problem solvers through interactive learning, prioritizing a healthy business model and team values like adventure, excellence, and candor. They seek experienced engineers to build innovative educational products with competitive compensation and benefits.

Data Engineer

Company: Influur

Location: Mexico

Posted Nov 19, 2025

Influur is a company that aims to revolutionize influencer marketing by leveraging creators' data and AI. They are seeking young, talented individuals to join their team and help build the future of AI in influencer marketing. The company offers competitive equity, opportunities for growth and development, and remote work.

Senior Software Engineer - Trust Safety

Company: Airbnb

Location: USA

Posted Nov 19, 2025

The role of a Senior Software Engineer on the Safety Foundation team at Airbnb involves collaborating with various teams to detect and stop potential risky bookings or identify risk users. The position requires expertise in building large-scale systems, experience with Scala, Java, JavaScript, or Python, and the ability to work collaboratively in cross-functional teams. The company is committed to inclusion and belonging, and the role may include occasional work at an Airbnb office or attendance at offsites.

Security Engineer - AI

Company: Monarch Money

Location: USA

Posted Nov 19, 2025

Monarch is a personal finance platform that aims to simplify finances and help users reach their financial goals. They are seeking a Security Engineer with a focus on AI to join their team during a period of hypergrowth. The role involves supporting security operations, assessing and monitoring applications infrastructure, designing and implementing security controls for agentic AI systems, and partnering with the AIML team to develop detection systems.

Claims Examiner - Workers Compensation

Company: Sedgwick

Location: USA

Posted Nov 19, 2025

Sedgwick is a global company that offers meaningful work, a caring culture, and opportunities for career growth. They are recognized as one of America's greatest workplaces and provide a comprehensive benefits package. The company is looking for driven individuals to join their team and help adjudicate complex claims while enjoying flexibility and autonomy in their work.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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