Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Transaction Monitoring and Screening Analyst

Company: Green Dot Corporation

Location: USA

Posted Nov 19, 2025

This job posting for Green Dot's Transaction Monitoring and Screening Analyst role emphasizes AML compliance, remote work flexibility, and regulatory adherence. The position requires experience in financial crimes investigations, proficiency with compliance tools, and collaboration across teams. It highlights competitive pay, inclusive hiring practices, and a focus on regulatory compliance while noting visa sponsorship restrictions.

PR & Communications Lead

Company: ElevenLabs

Location: Remote

Posted Nov 19, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking a communications professional to help package their work into compelling narratives.

Dir I - Data Solutions

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 19, 2025

The Regulatory Support Organization (RSO) is seeking a Director I Data Solutions to lead a team in developing data solutions for regulatory reporting. The role involves managing projects, collaborating with stakeholders, and ensuring high data quality. The ideal candidate should have strong communication skills, leadership experience, and expertise in data management and coding.

Growth Analytics Manager - Credit Cards

Company: Sunbit

Location: USA

Posted Nov 19, 2025

Sunbit is a fintech company that offers a modern, no-fee credit card experience managed through a mobile app. They use AI technology to provide instant decisioning, streamline fraud checks, and deliver personalized offers at scale. Sunbit is available across a nationwide network of 30,000+ in-person merchant locations and helps teams say yes more often while helping customers move forward with confidence.

Product Owner II - Underwriting Domain

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 19, 2025

This job description outlines a Product Owner II role focused on Agile team collaboration, AI-driven innovation in underwriting risk assessment, and cross-functional stakeholder alignment. The position emphasizes strategic product ownership, technical expertise in data science, and driving digital transformation through AI and analytics to enhance underwriting outcomes and operational efficiency.

FedRAMP Subject Matter Expert

Company: TestPros

Location: USA

Posted Nov 19, 2025

TestPros is a successful IT services company established in 1988, offering a wide range of services including IT support, cybersecurity, compliance, testing, and research and development. They are seeking a skilled FedRAMP Subject Matter Expert to support commercial clients in preparing for Third-Party Assessment Organization audits.

Senior Software Engineer - Data

Company: Count

Location: Remote

Posted Nov 19, 2025

Count is a fast-growing analytics platform empowering tech companies with innovative tools. They seek a skilled software engineer to drive growth, with competitive benefits and flexible work arrangements.

Director - Product Analysis

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 19, 2025

The job description outlines the role of a Director of Personal Auto Product Underwriting Effectiveness at Liberty Mutual. The position involves leading a team to ensure correct classification of policy risks, optimizing quote flow and decisioning processes, developing verification strategies, integrating third-party data, and driving continuous improvement. The ideal candidate should be a strong manager with analytical knowledge and experience in managing others.

Product Analysis Senior Analyst

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 19, 2025

The role involves conducting complex data analysis to identify and resolve defects, errors, and process inefficiencies within the Product organization. The Senior or Lead Product Analyst will collaborate with multiple stakeholders, including State Management, IT squads, Legal, various Product Teams, and Enterprise Risk teams, to deliver strategic recommendations that enhance operational outcomes. The position requires strong data analysis, business intelligence tools, and project management skills.

React Native Senior Developer

Company: Everbreed Systems, LLC

Location: USA

Posted Nov 19, 2025

A job posting for a Senior React Native Developer at a mission-driven SaaS company offering competitive salary, remote work, and health benefits. The role involves improving app performance and collaborating with teams, with opportunities for ownership and autonomy in a fast-moving startup environment.

Technical Account Manager

Company: Megaport

Location: Remote

Posted Nov 19, 2025

Megaport is a global leader in Network as a Service (NaaS) that has transformed the way businesses connect to the cloud, data centers, and each other. The company is headquartered in Brisbane and has a collaborative, supportive, and fun team culture. They are seeking an experienced Technical Account Manager (TAM) to join their global team and act as a strategic technical advisor to key enterprise customers and partners, ensuring their success with Megaport's services.

Lead Anti-Cheat Client Engineer

Company: Scopely

Location: USA

Posted Nov 19, 2025

Scopely is seeking a Lead AntiCheat Client Engineer for an unannounced AAA crossplatform game. The role involves leading the design and implementation of client-side anticheat modules, reverse engineering suspected cheats, and creating architecture diagrams. The ideal candidate has 7+ years of software engineering experience, strong systems-level programming skills, and experience with security or anticheat software.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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