Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Backend Engineer

Company: Apollo.io

Location: India

Posted Nov 19, 2025

The job description for a Backend Engineer at Apollo highlights the role's critical importance in implementing best practices, working cross-functionally, and driving full lifecycle software development. The company values quality, performance, and scalability, and seeks candidates with strong technical skills, communication abilities, and a proactive mindset.

Chief Compliance Officer - Derivatives Exchange

Company: Kraken

Location: USA

Posted Nov 19, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating the global adoption of crypto for financial freedom and inclusion. They offer industry-leading security, education, and client support through products like Kraken Pro, Desktop, Wallet, and Kraken Futures. The company values diversity, merit, and equal opportunity.

Manager - Local Marketing

Company: California Closets

Location: USA

Posted Nov 19, 2025

California Closets, founded in 1978, is a leader in premium space management, offering custom-designed organizational solutions and exceptional service. The company values creativity, comfort, and connection in home design. The job description outlines the role of a Marketing Manager who partners with the National Marketing Director to support operators in achieving marketing goals through various campaigns and initiatives.

Account Executive

Company: Hightouch

Location: APAC

Posted Nov 19, 2025

Hightouch is seeking an experienced Enterprise Account Executive to join their fast-growing team. The role involves building and managing a pipeline of high-value enterprise accounts, driving outbound prospecting efforts, and collaborating with cross-functional teams to deliver a seamless customer experience. The ideal candidate will have a strong track record in sales, a passion for technology, and a talent for building meaningful relationships with clients.

Graduate Software Engineer - Open Source and Linux, Canonical Ubuntu

Company: Canonical

Location: Anywhere

Posted Nov 19, 2025

Canonical promotes itself as a leading open-source provider offering global remote software engineering roles with competitive compensation, career growth opportunities, and a collaborative work environment. The job description highlights innovative projects, professional development, and a commitment to diversity and excellence.

Senior Data Engineer

Company: Gusto, Inc.

Location: Canada

Posted Nov 19, 2025

Gusto is seeking a Senior Data Engineer to build reliable, scalable data systems that empower better work and life. The role involves partnering with analytics, product, and engineering teams to deliver data solutions that drive business impact. Preferred qualifications include 8+ years of experience in data engineering, strong SQL and Python skills, experience with dbt, data modeling, cloud platforms, CI/CD pipelines, monitoring, and AI/automation.

Senior Frontend Software Engineer

Company: Nearform

Location: Canada

Posted Nov 19, 2025

Nearform is a global team of data, AI, and engineering experts who build intelligent digital solutions for leading enterprises. They are seeking a Senior JavaScript Engineer to design and build applications using JavaScript, with a focus on React, Material UI, and Storybook. The role involves collaborating with clients, optimizing application performance, and working in an agile environment. Nearform offers competitive benefits and a flexible remote work culture.

Intermediate Backend Engineer (Ruby), Plan: Project Management

Company: GitLab

Location: North America,Latin America,APAC,EMEA

Posted Nov 19, 2025

The role involves collaborating with cross-functional teams to develop and optimize features, contributing to GitLab's Agile Planning offering. Required skills include Ruby on Rails, PostgreSQL, and experience with scalable systems. The position emphasizes ownership, code quality, and community engagement with opportunities to shape future features.

Senior Data Science Manager - Safety & Mods

Company: Reddit

Location: USA

Posted Nov 19, 2025

The Safety Insights Data Science Team at Reddit is growing and seeking an experienced Data Science Manager to lead a team of data scientists. The role involves collaborating with cross-functional partners to build and improve systems for safety and moderation on the platform. The manager will mentor the team, drive strategic initiatives, and communicate with various stakeholders.

Associate Technical Support Engineer

Company: Recharge

Location: USA

Posted Nov 19, 2025

The job description outlines the responsibilities and requirements for a Technical Support role in a Customer Success team. The role involves providing 24/7 support to online merchants through live chat, email, and occasional phone calls. The ideal candidate should have technical expertise, strong communication skills, and a passion for problem-solving. The position offers a competitive salary and benefits package.

Senior Manager - Technical Accounting & Compliance

Company: Fortive

Location: USA

Posted Nov 19, 2025

The job description outlines a leadership role responsible for managing staff, leading SOX testing programs, providing training, and ensuring compliance. It requires a strong background in accounting, US GAAP, PCAOB standards, and SOX compliance. The ideal candidate should have excellent communication skills and the ability to work independently.

Senior Manager

Company: Rob Levine Legal Solutions

Location: USA

Posted Nov 19, 2025

Rob Levine Legal Solutions is a leading provider of record retrieval services, specializing in efficiently gathering medical records and bills for personal injury and other legal clients. The company is seeking a highly organized and experienced Senior Manager to oversee record retrieval operations, manage a team, optimize processes, and ensure high-quality service delivery. The role requires a strategic thinker who can lead cross-functional teams, drive operational efficiencies, and uphold the company's commitment to delivering accurate and timely records.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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