Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Staff Engineer – Ops Cloud Platform - Ruby on Rails

Company: PagerDuty

Location: Canada

Posted Nov 15, 2025

PagerDuty is seeking a senior Ruby on Rails architect to lead the modernization of their core web platform. The role involves defining technical architecture, driving modernization efforts, collaborating with domain teams, establishing best practices, mentoring engineers, and staying current with the Rails ecosystem. The position offers a competitive salary and the opportunity to shape the future of PagerDuty's platform.

Lead Machine Learning Engineer

Company: JustAnswer

Location: Ukraine

Posted Nov 15, 2025

This job posting outlines a Lead Software Engineer role in Machine Learning, emphasizing responsibilities like building ML models, collaborating with teams, and working on AI technologies. It lists required skills such as Python, SQL, and experience with LLMs, while also mentioning preferred tools like Databricks and AWS.

Staff Engineer – Ops Cloud Platform - Ruby on Rails

Company: PagerDuty

Location: USA

Posted Nov 15, 2025

PagerDuty is seeking a senior Ruby on Rails architect to lead the modernization of their core web platform. The role involves defining technical architecture, driving modernization efforts, collaborating with domain teams, establishing best practices, mentoring engineers, and staying current with the Rails ecosystem. The position offers a competitive salary range and the opportunity to shape the future of PagerDuty's platform.

Senior Partner Account Executive (IBM & Redhat)

Company: EDB

Location: Singapore

Posted Nov 15, 2025

The Senior Partner Account Executive APJ role at EnterpriseDB (EDB) involves expanding partnerships with IBM and Red Hat across the Asia-Pacific Japan region. The position requires strategic partner engagement, joint business planning, and driving revenue growth through collaborative efforts with key technology partners.

Senior Staff SDE I (Greenplum)

Company: EDB

Location: EMEA

Posted Nov 15, 2025

EDB is seeking an experienced Software Engineer to design, develop, and maintain WarehousePG extensions, migration tools, monitoring systems, and performance optimizations for PostgreSQL. The role involves collaborating with project teams, enhancing codebases, addressing bugs, implementing new features, and ensuring high-quality database performance. EDB is a leading contributor to the Postgres community, committed to driving innovation in AI, data, and enterprise database technology.

Product Manager - App Platform

Company: PagerDuty

Location: USA

Posted Nov 15, 2025

PagerDuty is seeking a Product Manager for their App Platform team to lead the transformation to fully automated operations. The role involves working with UX design, engineering, and program management to deliver a consistent user experience across PagerDuty's Operations Cloud. The ideal candidate should have experience in SaaS enterprise software or developer tools, technical depth, and strong communication skills.

Vice President - OEM Data & Intelligence

Company: Tekion

Location: USA

Posted Nov 15, 2025

Tekion, a fast-growing cloud-native SaaS innovator in automotive retail, is seeking a Vice President of Data & Intelligence. The role involves leading data strategy, developing data products, building partnerships, and driving growth. The ideal candidate has 10+ years of leadership experience in the automotive sector, deep expertise in data strategy and analytics, and strong executive communication skills.

Cobalt Core Pentester

Company: Cobalt

Location: UK,Germany

Posted Nov 15, 2025

The Cobalt Core is a community of highly skilled security pentesters who are passionate about their work and strive to be at the top of their game. They value collaboration, sharing ideas, and continuous learning. The position is a freelance part-time role for experienced pentesters with a strong work ethic, deep understanding of application security, and excellent communication skills.

Senior Analytics Engineer Services

Company: Newsela

Location: Argentina,Brazil,Mexico,Colombia,Chile,Costa Rica

Posted Nov 15, 2025

This job posting seeks a Contractor based in Mexico or Argentina for Senior-Level Analytics Engineering Services, requiring expertise in SQL, Python, and data pipeline development. The role involves data transformation, collaboration with stakeholders, and infrastructure automation, with a focus on data quality and tooling.

Indirect Tax Enablement Specialist

Company: Stripe

Location: USA

Posted Nov 15, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The company is seeking a dynamic Indirect Tax Enablement Specialist to join their team and drive user success and internal strategy implementation. The role involves providing real-time support, analyzing support experiences, collaborating with stakeholders, designing and executing enablement programs, and creating engaging content.

Operations Manager - Process Innovation

Company: Alma

Location: USA

Posted Nov 15, 2025

This job posting highlights a leadership role in operations innovation with a focus on mental health affordability and entrepreneurial challenges. It emphasizes strategic initiatives, cross-functional collaboration, and comprehensive benefits including remote work flexibility, health insurance, and wellness stipends.

Assigned Support Engineer

Company: GitLab

Location: USA

Posted Nov 15, 2025

The role involves providing technical support to GitLab's largest customers, collaborating with various teams to build new features and fix bugs, and troubleshooting complex issues. The ideal candidate should have experience in managing customer-facing cases, advanced problem-solving skills, a proactive support mindset, and expertise in Linux systems administration and scripting languages.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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