Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Intermediate Site Reliability Engineer - Database Operations

Company: GitLab

Location: EMEA

Posted Nov 12, 2025

The role is for an Intermediate Site Reliability Engineer to join the Database Operations team at GitLab, focusing on PostgreSQL database infrastructure. The position involves automating operational tasks, improving system performance and reliability, and designing scalable solutions. The ideal candidate should have hands-on experience with PostgreSQL, infrastructure automation tools, and a proactive approach to problem-solving.

Staff Mobile Software Engineer - Android

Company: Gusto, Inc.

Location: Canada

Posted Nov 12, 2025

Gusto is seeking experienced Mobile Android Engineers to develop intuitive and scalable features for their app. The role involves collaborating with cross-functional teams to build solutions that empower small business owners and their employees. The company is at a pivotal moment with over 1MM monthly active users and a focus on mobile experiences.

Staff Software Engineer - Local Environments Team

Company: Gusto, Inc.

Location: Canada

Posted Nov 12, 2025

This role involves enhancing local development environments with AI, collaborating across teams, and improving productivity through tooling. The team focuses on reliable, efficient setups to maximize engineering velocity.

Software Engineer - Compute

Company: Vercel

Location: USA

Posted Nov 12, 2025

The role involves managing a fleet of clusters running hundreds of instances across various regions. The team builds a platform that powers compute at Vercel, providing primitives to run builds, serverless functions, middleware, edge functions, secure compute, and sandboxes. The ideal candidate has 5+ years of software engineering experience, preferably with Golang, and extensive experience with containers, virtual machines, Linux, and distributed systems. The role offers a great compensation package, inclusive healthcare, learning and growth opportunities, flexible time off, and a WFH budget.

Senior Brand Designer

Company: Webflow

Location: USA

Posted Nov 12, 2025

Webflow is a platform that combines visual development, content management, AI-driven personalization, hosting, and analytics. They are seeking a Senior Brand Designer to shape and scale their brand across campaigns, events, and experiences. The role focuses on brand design excellence, building visual identity systems, and creating high-impact campaign assets.

Product Manager - Sites

Company: Figma

Location: USA

Posted Nov 12, 2025

Figma Sites is a new product in public beta that helps creators turn designs into websites without plugins or code. The company is looking for a Product Manager to lead the next chapter of Figma Sites, collaborating with engineering, design, and research to deliver seamless publishing experiences and shape the future of design to product.

Senior Engineering Manager - Core Sync

Company: Dropbox

Location: USA

Posted Nov 12, 2025

Dropbox seeks a Senior Engineering Manager to lead a team of engineers, focusing on modernizing their Sync platform and driving innovation. The role involves managing up to 25 engineers, collaborating with Product Managers, and ensuring high-quality execution of critical business objectives.

Account Executive - SMB

Company: Sprout Social

Location: USA

Posted Nov 12, 2025

Sprout Social is hiring an Account Executive SMB to join their Sales & Success team. The role involves executing the sales process, closing new business, and meeting activity, pipeline, and new business metrics. The company offers a supportive environment for career growth, with opportunities to work with top brands and design one's own career path.

VP of Finance and Corporate Development

Company: Trafilea

Location: USA

Posted Nov 12, 2025

Trafilea is a consumer tech platform that builds and scales digitally native brands using AI and automation. They have over $1B in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries. The company offers strategic financial leadership, fundraising, investor relations, banking management, finance process modernization, corporate governance, and global eCommerce financial expertise.

Strategic Account Executive

Company: GitLab

Location: USA

Posted Nov 12, 2025

The role is a Strategic Account Executive for GitLab's Northeast region, focusing on enterprise accounts in New York or Boston. The candidate should have experience in enterprise sales, software development lifecycle, and infrastructure modernization. The role involves driving strategic growth, building partnerships, and shaping the future of software development.

Paid Search Manager

Company: Hostaway

Location: North America

Posted Nov 12, 2025

Hostaway is seeking a dynamic Paid Search Manager to own and lead their multimillion dollar program, driving measurable impact on growth and success. The role involves managing campaigns across multiple platforms, optimizing bids and budget, conducting keyword research, writing ad copy, designing AB tests, and staying current on PPC and SEM practices. The company offers competitive compensation, 100% remote work, equity, values-driven leadership, professional growth opportunities, annual paid leave, geographic-specific benefits, and a dynamic team culture.

Senior Software Engineer - Data Infrastructure

Company: Webflow

Location: USA

Posted Nov 12, 2025

This text describes a Senior Software Engineer Data Infrastructure role at Webflow, highlighting responsibilities involving data systems, cloud infrastructure, and collaboration with teams. It outlines compensation ranges, benefits like equity ownership and healthcare, and company culture emphasizing inclusivity and innovation. The posting also includes information about work flexibility and career development opportunities.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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