Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Data Analyst - Operations

Company: Reserv

Location: USA

Posted Nov 09, 2025

Reserv, an insurtech startup leveraging AI and automation, seeks a data analyst with 3+ years of experience to drive growth and innovation. The role offers competitive benefits, flexible work arrangements, and opportunities to shape a leading TPA platform.

Junior Web Developer

Company: Storyteller

Location: South Africa

Posted Nov 09, 2025

This job posting highlights a remote software engineering role with competitive salary, global brand exposure, and opportunities for growth. The position offers benefits like 33 days paid leave, cutting-edge technology, and collaboration with leading sports brands. Responsibilities include developing SDKs, solving customer problems, and contributing to product improvements in a supportive team environment.

Manager of Specialist Solutions Architecture - Payments

Company: Stripe

Location: USA

Posted Nov 09, 2025

Stripe is a financial infrastructure platform for businesses, with a mission to increase the GDP of the internet. The company is seeking a Manager for the Payments Specialist Solutions Architecture team to lead a high-performing team of architects dedicated to Stripe's core payment products. The role involves mentoring, recruiting, developing metrics-driven processes, partnering with sales leadership, and serving as a key advisor to product and engineering teams.

Senior Site Reliability Engineer

Company: MariaDB plc

Location: Dominican Republic

Posted Nov 09, 2025

MariaDB is a widely used database platform powering applications for companies of all sizes, including 75% of the Fortune 500. The company is building a web-based management tool to help customers configure and manage enterprise MariaDB configurations. The role involves designing, implementing, and evolving large-scale cloud-native infrastructure, leading reliability and scalability initiatives, and collaborating with software and platform teams.

Lead Commercial Counsel - GTM

Company: Canva

Location: USA

Posted Nov 09, 2025

Canva is seeking a senior contracting leader to lead a team in delivering speed, precision, and practical solutions in a high-volume SaaS sales environment. The role involves leading negotiations, managing a contracting team, partnering with sales leadership and cross-functional stakeholders, and supporting public sector and government customers. The ideal candidate should have a law degree, 10+ years of legal experience, leadership experience, and familiarity with government contracting processes and channel partner sales models.

Claims Audit Manager

Company: Gravie

Location: USA

Posted Nov 09, 2025

Gravie seeks a Claims Audit Manager to enhance healthcare processes, offering competitive salaries and unique benefits like flexible PTO, alternative medicine coverage, and a mission-driven work environment. The role involves improving claims accuracy, collaborating cross-functionally, and contributing to transformative health solutions.

Senior Product Designer II - Data Visualization

Company: HubSpot

Location: USA

Posted Nov 09, 2025

The role of Senior Product Designer II at HubSpot focuses on data visualization, with responsibilities including developing a unified Data Visualization Design System, shaping data narratives, championing clarity and accessibility, fostering collaboration, delivering actionable insights, and measuring impact. The company seeks experienced designers with expertise in information design, data visualization principles, and modern design tools.

Lead Services Consultant

Company: HubSpot

Location: Australia

Posted Nov 09, 2025

The role of Lead Services Consultant at HubSpot involves guiding customers through the process of determining the right implementation and service strategy to support their success. The ideal candidate should have strong communication skills, a passion for solving challenging problems, and a consultative approach to problem solving. The role offers benefits such as flexible work options, stock units, world-class training, and a focus on HubSpot's HEART core values.

Senior Software Engineer - ICHRA

Company: Gravie

Location: USA

Posted Nov 09, 2025

Gravie is a company that aims to improve healthcare purchasing and access through innovative consumer-centric health benefit solutions. They are seeking a Senior Software Engineer to join their team and work on critical payment and financial systems within the healthcare domain. The role involves designing, developing, and optimizing robust, secure, and scalable solutions while collaborating with various teams and adhering to industry regulations.

Machine Learning Engineering Manager - MLOps/AI Platform

Company: Canva

Location: UK

Posted Nov 09, 2025

The job description is for an engineering manager role at Canva's AI Platform Group, which supports AI innovation across the company. The role involves partnering with AI research leadership, coordinating with platform capability teams, owning large cross-team initiatives, coaching a team of engineers, and championing a culture of knowledge sharing. The ideal candidate should have a history of technical people leadership, experience in platform engineering, and excellent problem-solving skills.

Mid/Senior QA Engineer - Jumper

Company: LI.FI

Location: EMEA

Posted Nov 09, 2025

Jumper is a crypto exchange powered by LIFI, offering a multichain DeFi experience. They have an agile team and over 150k active users. They are looking for a MidSenior QA Engineer to improve quality across their product.

Senior Software Engineer - Backend Platform (Datalake)

Company: Consensys

Location: USA

Posted Nov 09, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and CoFounder of Ethereum. The company has been at the forefront of innovation since 2014, pioneering technological developments within the web3 ecosystem. Consensys offers a suite of products including MetaMask, Infura, Linea, Diligence, and the NFT toolkit Phosphor, which have become trusted collaborators for users, creators, and developers. The company's mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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