Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Head of Global Equity Management

Company: Stripe

Location: USA

Posted Nov 08, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The Total Rewards team ensures equitable compensation for employees. The company seeks an exceptional leader to define the vision and guide global equity programs into their next phase, focusing on long-term scalability and global growth.

PPC Manager

Company: Talent Hackers

Location: Remote

Posted Nov 08, 2025

The job posting is for a data-driven and creative Paid Ads Manager to lead paid ad campaigns across Meta and Google platforms. The role involves designing, implementing, and managing campaigns, performing keyword and audience research, monitoring budgets, analyzing performance data, and collaborating with the design team. The ideal candidate should have 3+ years of experience managing paid ads campaigns on Meta and Google, experience marketing for supplements or ecommerce products, intermediate-advanced skills in Google Sheets or Excel, 1+ years of experience with GoHighLevel or similar CRM tools, familiarity with ad targeting and segmentation techniques, strong written and verbal English communication skills, and the ability to work PST. Certifications in Meta Ads and/or Google Ads, creative skills in ad copywriting and basic design principles, and familiarity with Gmail and Slack for internal communications are a plus.

Senior Infrastructure Software Engineer - Developer Infrastructure

Company: Dropbox

Location: Poland

Posted Nov 08, 2025

The Developer Infrastructure organization at Dropbox is seeking a Senior Software Engineer to join the Repo Rangers team. The role involves leading foundational investments in libraries, packages, and tools for Python and Go in Dropbox's monorepo. The engineer will develop expertise, establish best practices, and provide guidance to platform and product teams. The position offers high impact and visibility, focusing on building and fixing programming language libraries, tools, build systems, and supporting engineers.

Business Development Representative - RethinkBH

Company: RethinkFirst

Location: Remote

Posted Nov 08, 2025

Rethink is seeking motivated individuals to join their sales team to support the growth of their behavioral health division. The role involves managing outbound lead flow, generating sales opportunities, collaborating with the sales team, and documenting customer records. The ideal candidate has experience in ABA, excellent communication skills, and a results-oriented mindset.

Senior Risk Strategist - Fraud

Company: Mercury

Location: USA

Posted Nov 08, 2025

Mercury is a financial technology company building a complete finance stack for startups. They are hiring a Senior Risk Strategist focused on fraud to shape their fraud strategy across multiple domains. The role involves data-driven analysis, strategic problem solving, and collaboration with various teams to design scalable risk solutions while balancing risk, compliance, and customer experience.

Senior Financial Analyst - Strategic Finance

Company: GitLab

Location: USA

Posted Nov 08, 2025

GitLab is hiring a Senior Financial Analyst for its Strategic Finance team. The role involves designing long-range financial models, developing forecasting methodologies, building business cases, analyzing product KPIs, forecasting ARR and customer counts, studying competitive landscape, and analyzing unit economics. The ideal candidate should have financial modeling skills, be a strategic thinker, self-starter, and thrive in ambiguity.

Principal Software Engineer

Company: Invisible Technologies

Location: Brazil

Posted Nov 08, 2025

The job posting is for a highly experienced Principal Software Engineer with over 20 years of low-level Linux systems expertise and at least 10 years of Python programming experience. The role involves designing, developing, and maintaining sophisticated workflow systems, creating isolated execution environments using containers, optimizing runtime environments, and developing APIs. The ideal candidate should have deep expertise in container technologies, workflow systems, event-driven architectures, API development, memory management, debugging complex systems, and creating runtime environments. The position offers a competitive salary ranging from $103,000 to $133,000 USD, depending on the location.

Graphic Designer – D2C Ecommerce

Company: Talent Hackers

Location: Remote

Posted Nov 08, 2025

This job posting outlines a Graphic Designer role focused on creating performance-driven visual assets across digital channels to support conversion goals and brand identity. Responsibilities include designing graphics for platforms like Amazon and Shopify, collaborating with cross-functional teams, and optimizing creatives based on data. The position requires 3+ years of experience with Adobe tools and conversion-driven design principles, while offering remote work flexibility and opportunities for growth.

Developer Relations Engineer

Company: ElevenLabs

Location: USA

Posted Nov 08, 2025

ElevenLabs is a leading audio AI company with significant growth and innovative offerings. They seek a Developer Relations Engineer to enhance developer experiences and drive impact through technical content and community engagement.

Senior Staff Software Engineer - Learning Content Experience

Company: Coursera

Location: USA

Posted Nov 08, 2025

The Learning Content Experience (LCE) team at Coursera is responsible for delivering all aspects of the content experience, including content ingestion, generation, authoring, and learner engagement. The Senior Staff Engineer role involves collaborating with technical and cross-functional leaders to set direction for a large engineering organization, building a deep understanding of product and business needs, and identifying opportunities for technology to further the mission. The role also involves working closely with individual teams to deliver on a broad roadmap, influencing technical decisions, and promoting sustainable architectural solutions.

Senior Product Manager - Typing Experience

Company: Goodnotes

Location: Europe

Posted Nov 08, 2025

The Canvas team at Goodnotes is seeking a Senior Product Manager to lead the evolution of the typing experience in their note-taking app. The role involves defining the vision, strategy, and roadmap for the product, collaborating with design and engineering teams, and driving product decisions through data and user insights. The ideal candidate should have 5+ years of product management experience, a strong understanding of UX principles, and excellent communication and collaboration skills.

Senior Product Manager - Pricing, Monetization and Billing Systems

Company: Apollo.io

Location: USA

Posted Nov 08, 2025

The role of Pricing Monetization and Billing Systems Product Manager at Apollo involves driving revenue growth by optimizing pricing, packaging, and billing capabilities. The position requires defining how Apollo monetizes, transacts, and scales globally, leading initiatives that blend strategic pricing with robust billing infrastructure. The role also involves owning Apollo's billing platform built on Stripe, defining and scaling capabilities across SKU catalog management, discounting, subscription and invoicing workflows, billing schedules, and pricing model flexibility.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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