Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Blockchain Data Wizard - Analyst or Scientist

Company: Allium

Location: Remote

Posted Nov 08, 2025

Allium is a company that aims to make blockchain data accurate, simple, and fast. They ingest, sanitize, and standardize data from over 100 blockchains, providing a platform for analysts and engineers to query and analyze the data. Allium serves customers such as Visa, Stripe, Grayscale, Phantom, and Uniswap, and is on a mission to organize blockchain data similar to how Google organized web data and Bloomberg organized financial data.

Manager, Software Engineering - Infrastructure

Company: Figma

Location: Remote

Posted Nov 08, 2025

Figma is looking to expand its Leadership team within the Infrastructure organization. The FigFile Content team manages file and asset operations, while the Developer Experience team focuses on build, test, and workflow systems. Both teams aim to improve scalability, security, and user experience. The roles require experience in managing engineering teams, working on internal infrastructure, and growing internal platforms.

Account Executive

Company: Allium

Location: Remote

Posted Nov 08, 2025

Allium is a company that provides accurate, simple, and fast blockchain data solutions. They aim to make blockchain data easily accessible and understandable by ingesting, sanitizing, and standardizing data from over 100 blockchains. Allium serves analysts and engineers, with customers including Visa, Stripe, Grayscale, Phantom, and Uniswap. The company is on a mission to index and organize the world's blockchain data, similar to what Bloomberg did for financial data and Google did for webpages.

Senior Analytics Engineer Services

Company: Newsela

Location: Remote

Posted Nov 08, 2025

The text describes a contract role for a Data Engineering Contractor based in Mexico or Argentina, outlining responsibilities such as data pipeline development, SQL optimization, and collaboration with stakeholders. It lists required skills including SQL, Python, and cloud infrastructure experience, while noting the role's lack of company-sponsored benefits.

Product Designer

Company: Xapo Bank

Location: Remote

Posted Nov 08, 2025

The Xapo app provides a best-in-class experience for clients, enabling them to spend, protect, and earn on USD and BTC deposits. The role of a Product Designer is to shape a first-class user experience in partnership with cross-functional teams, focusing on transactions and creating intuitive interfaces. The ideal candidate should have experience designing native mobile apps and understand platform standards.

Lead Application & Cloud Security Engineer

Company: Unqork

Location: Remote

Posted Nov 08, 2025

Unqork is a company that empowers enterprises to rapidly build, test, and run secure applications. They value inclusive and innovative thinkers and have a strong focus on security throughout their software development lifecycle. Unqork's customers include major organizations in highly regulated industries.

Client Support Specialist (Healthcare Facilities - B2B)

Company: Clipboard Health

Location: Canada, EU, South Africa, Jamaica, Philippines

Posted Nov 08, 2025

Clipboard Health is seeking highly motivated, customer-focused individuals to join their team as B2B Support Specialists. The role involves proactively solving client issues, preventing churn, and ensuring a seamless experience for healthcare facility clients. The company values a customer-centric mindset, strong communication skills, proactive problem-solving, and high accountability.

Onboarding Specialist

Company: Hostaway

Location: Remote

Posted Nov 08, 2025

Hostaway is a SaaS startup transforming the vacation rental industry with innovative solutions and partnerships. They are a profitable and growing company seeking a Customer Onboarding Specialist to ensure new clients transition smoothly onto their platform. The role requires 2+ years of SaaS experience, strong communication skills, and the ability to manage multiple onboarding projects.

Staff Software Engineer - Workflows Platform

Company: Lumos

Location: Remote

Posted Nov 08, 2025

The company is seeking a Staff Software Engineer to lead the design and implementation of a next-generation Workflows and Notifications Platform. The role involves building critical infrastructure for real-time, context-aware messaging and task orchestration across the Identity Governance product. The ideal candidate will have experience in event-driven systems, workflow orchestration, and notifications infrastructure, with a focus on scalability, reliability, and developer-friendly APIs.

Manager, Data Science - Core Data

Company: Figma

Location: Remote

Posted Nov 08, 2025

The Core Data Science team at Figma is responsible for upleveling the company's use of data. They work with other data scientists and engineering to implement new statistical methods, build data frameworks, and incorporate data into Figma's product. The team also supports the Infrastructure organization and collaborates with various teams to drive impact. The role requires experience managing data science teams, strong statistical methods knowledge, and a desire to build an inclusive culture.

Staff Product Manager - SMB (Ads)

Company: Reddit

Location: Remote

Posted Nov 08, 2025

The Reddit Ads team is looking for a senior product manager to help innovate and grow the team rapidly. The role involves setting a vision and strategy, driving execution, making data-driven decisions, collaborating cross-functionally, and communicating with executives. The ideal candidate has 8+ years of product management experience, a track record of developing product strategy, and strong analytical and problem-solving skills.

Lifecycle Marketing Manager

Company: Shippo

Location: Remote

Posted Nov 08, 2025

Shippo is a shipping platform that provides merchants with world-class shipping solutions and competitive rates. They are hiring a Lifecycle Marketing Manager to own and scale their communication strategy across the entire customer journey, focusing on driving user engagement and business growth. The role involves defining and executing the lifecycle marketing strategy, developing and optimizing email marketing campaigns, and managing transactional email systems. Shippo offers a comprehensive benefits package, including healthcare coverage, flexible working arrangements, and professional growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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