Loan Assistance Jobs in Atlanta, GA
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System Engineer
Company: Ameris Bank
Location: Atlanta, GA
Posted Sep 16, 2023
• A+. • Managing/monitoring/configuring/troubleshooting. • Demonstrated project management experience. • Excellent understanding of network, system and application security. • Experience with database server administration and technologies. • Comprehensive knowledge of storage concepts and skills with various shared storage technologies (provisioning LUN's, expanding volumes, configuring RAID, replication, snapshot) utilizing EMC, Equallogic, Compellent, 3Par storage, Backup strategy and replication. • Working knowledge of ITIL v3 framework (certification preferred). Required Knowledge, Skills and Competencies: • Experience with programming languages preferred (JavaScript, PowerShell, Python, XML, and .Net). Preferred: • Advanced knowledge of SCCM and McAfee • Strong understanding of Internet/IP related technologies including, but not limited to, routing, switching and sub-netting and excellent understanding of network, system and application security. • Exceptional knowledge of Microsoft Server 2012 2016 and 2019.
Treasury Implementation Analyst (Remote)
Company: Ameris Bank
Location: Atlanta, GA
Posted Sep 15, 2023
• Organization skills. • Treasury/eBanking experience preferred. • Familiar with navigating software systems. • Knowledge of Treasury and Bank Systems. • Knowledge of computers and operating systems. • Effective presentation skills via WebEx, in-person as needed. • Ability to prioritize, manage multiple tasks, follow up and lead team/co-workers. • Bachelor's degree in business or related field preferred. • Cross-sell appropriate solutions. • Work independently to meet team objectives.
SW Engineer III
Company: NCR Corporation
Location: Atlanta, GA
Posted Sep 15, 2023
All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. Basic Qualifications Bachelor's Degree in a Technical Discipline or equivalent work experienceAt least 5 years of experience in software engineering3+ years integrating with REST APIs3+ years' experience working with Public Clouds (AWS, GCP, or Azure)Strong computer science fundamentals: OOP, design patterns, data structures & algorithm Preferred Qualifications Experience with designing distributed systems in consideration of performance, responsiveness, concurrency, availability, supportability, observabilityPlatform engineering experience: GitOps, CI/CD, K8s, Open Container Initiative (OCI) test infrastructure, Bazel, GolangFamiliarity with collaboration and issue tracking using GitHub General knowledge, skills and abilities Google Cloud PlatformFamiliarity using and participating in open-source projectsIn-depth knowledge of end-to-end systems development life cycles (including agile, iterative, and other modern approaches to software development)Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)Ability to estimate work effort for stories and epics, and ensure the milestones are successfully completedAbility to guide and advise on best practices for architecture and design based on previous experiencePositive outlook, strong work ethic, and responsive to internal and external customers and contactsWillingly and successfully fulfills the role of teacher, mentor and coachKnowledge of networking, computing platform, storage, database, security, middleware, network and systems management, and related infrastructure technologies and practice Offers of employment are conditional upon passage of screening criteria applicable to the job. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Position Summary & Key Areas of Responsibility Build, test, operate, and improve platform engineering solutionsOwn problems end-to-end, engaging with stakeholders to contribute to product roadmap, considering performance, observability, operations, testing.Contribute to technical strategy and vision for the team via design and code reviewParticipate in shaping an effective software development lifecycle with a focus on customer support and root cause analysis.Uphold high engineering standards by providing technical leadership and assistance to internal and external product development teams, advocating for best practices.Mentor others on the team with a growth mindset.Can diagnose and debug issues within the system or in downstream dependencies, working with other teams to resolve issues. NCR is not responsible for any fees or charges associated with unsolicited resumes. NCR Edge is creating a highly scalable, hybrid (cloud and on-premises), multi-region solution leveraging cutting edge technology solutions. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally.
Treasury Management Product Manager (Remote)
Company: Ameris Bank
Location: Atlanta, GA
Posted Sep 16, 2023
• Recommends marketing strategies including advertising, packaging, pricing, expense budgets, profit plans. • Makes vendor selection decisions. • Approve exceptions that are outside of product standards. Academic: • Bachelor's degree in Business, Finance, Economics, Accounting or related field required, or minimum of 10 years experience in Treasury Management • Master of Business Administration preferred • Certified Treasury Professional certification preferred Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees. • Communicate product information, changes, and enhancements across all customer contact areas within the Bank. • Analyzes sales information, projections, and other meaningful data and prepares financial package to include actuals and forecasts. • Stay current with industry product trends, and client expectations. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. • Maintain awareness of industry trends and regulatory developments that affect product design and delivery to identify necessary actions, changes, and opportunities. • Create interactive tools including rebate payment and modeling calculators.
Project Manager - Elevate Program - June
Company: UKG (Ultimate Kronos Group)
Location: Atlanta, GA
Posted Sep 14, 2023
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. Responsibilities may include but are not limited to the following:• Lead all aspects of customer projects by following the UKG Paragon Methodology• Create and manage relationships between UKG, customer, and partner teams• Write, organize, and distribute project notes to various audiences• Abide by all compliance documents• Escalate issues and project risks when they are impeding the movement of the project• Create and manage project timelines, budgets, project scope, and project workspaces• Lead external and internal calls to discuss project status and solve customer problems• Report project updates to executives to showcase project status and value• Participate in Indianapolis Tech Center programs and initiatives Qualifications An ideal candidate would possess:• Strong leadership and adaptability • Ability to apply logic to solve complex problems and mitigate project risks • Effective communication and interpersonal skills to foster collaboration inside and outside the organization • Ability to work in a fast-paced environment • Drive to overcome difficult obstacles while still meeting necessary deliverables • Drive to innovate and improve processes and methodologies utilized in the organization • Ability to multitask and balance various projects related to different modules in the organization • Create and manage project timelines and maintain project budgets• Basic understanding of the workforce management (WFM) and human capital management (HCM) environment Basic Qualifications:• Completion of Bachelor's degree in business or another related field• Reside within a reasonable commuting distance to Indianapolis, IN or Atlanta, GA• Willingness to travel up to 50%• Successful completion of an internship or relevant work experience • Effectively communicate and present remotely via telephone and/or in person • Basic knowledge and understanding of SaaS and/or workforce management/HCM environment is a plus UKG is unable to sponsor a new applicant for employment authorization for this position. PMs will collaborate with multiple cross-functional roles to ensure timely, efficient, and successful software implementations. View the E-Verify posters here . Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. Elevate provides tools, resources, and skills to prepare the next generation of UKG Global Delivery Services professionals in workforce management and human capital management. Candidates are drawn from leading universities and trained to problem solve, think innovatively, and deliver an outstanding customer experience. To date, nearly 500 UKG consultants and project managers have completed Elevate training and advanced to new roles with increasing responsibility. Learn more at www.ukg.com/careers WeAreUKG Description & Qualifications Description About the Elevate Program As the hub for recruiting, developing, and placing top tech talent within the organization, the Indianapolis Tech Center and our Atlanta, GA offices offer Elevate, an extensive 8-12 week technical onboarding program for Project Managers and Consultants.
Customer Support Manager
Company: CBORD
Location: Atlanta, GA
Posted Sep 16, 2023
The Manager is responsible for recruitment, performance management, employee development, and talent retention as well as making policy and procedure decisions. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The Technical Support department is responsible for analyzing, troubleshooting and resolving customer issues and questions via phone, email and other methods while maintaining a high level of customer satisfaction. to reduce repetitive questions from team membersStrong conflict management skills, including the ability to handle escalations with limited management interventionStrong personal leadership skills with the ability to interact with team members, peers, and management in a professional and mature mannerStrong project management skills with the ability to lay out a plan and timeline highlighting dependencies, needs, and critical paths in order to attain end goalDemonstrated ability to handle interruptions well and move between tasks with ease while still meeting deadlinesFlexibility to work well in a team environment and be available off hoursAbility to work independently and apply discretion while solving problemsExpert proficiency in MS Office What's Good to Know Willing to assist during emergency situations, which may require nights or weekend workAbility to make business trips, as needed. What You'll Be Doing Manage the day-to-day for the Technical Support team, providing the support and direction needed for the business and customer successProvide subject matter expertise and champion the general aspects of the job, including knowledge of relevant software computer applications and hardwareCoach, train and guide team members including monthly performance checks and setting goalsAssist with identifying, coordinating and conducting job training for team membersDevelop and maintain required policies, processes, and procedures for the operation of the Technical Support teamDeliver monthly business reviews illustrating team performance, lessons learned/why issues occurred and actions in place to avoid repeatsIdentify and implement new processes and procedures that support continuous process improvementCoordinate efforts of supervisors and Technical Support staff to assess and implement process changesProvide active coaching and feedback to drive continual performance improvement of the teamServe as a point of escalation for customer issues, ensuring appropriate resources are engaged for timely action and resolutionMaintain direct responsibility for all support staff recruitment, performance management, employee development, and talent retentionEnsure the Technical Support team operates smoothly and efficiently in a 24/7 environment, including after-hours emergency supportUtilize department metrics to improve productivity and performanceEnsure service levels standards are achieved What You'll Bring to the Table Bachelor's degree in business application areas, Computer Science, or a related field; or relevant work experience desired 7+ years of customer-facing software support experience as well leadership responsibilitySuccess in a supervisory capacity of a professional staff with varying levels of skill and development of onsite and remote employeesPrevious SAAS environment experienceExperience in utilizing CRM softwareKnowledge of the industries CBORD and Horizon support is desiredPrevious history of on-boarding new employees and creation of training materialCommitment to supporting the growth and success of those who work for and around youDemonstrated personnel management and coaching skillsStrong communication skills, both verbal and written, and ability to remain calm and professional in all circumstancesStrong interpersonal skills with ability to consistently lead, train and monitor the work of other employees within the assigned teamStrong knowledge of customer service principles and practices with previous customer experienceStrong analytical and problem-solving skills with proven ability to solve complex issuesStrong technical leadership by having the ability to facilitate knowledge transfer, repository, etc. 41 CFR 60-1.35(c) The Customer Support Manager will direct, lead and motivate the Technical Support team by collaborating, identifying and owning opportunities to apply efforts toward continuous improvement of efficiency and delivery of service experience to CBORD and Horizon clients. Usually no more than one trip of several days per quarter Who You'll Work With Technical Support teamTechnical Support Management teamOther team members across all departments (Support, Development, Product Management, QA Sales, Supply Chain, Professional Services)Clients/CustomersThird party vendors Why be a part of the DREAMteam (DREAMperks) Stay Healthy Eligible team members have access to a robust health insurance plan on their first day of employmentTo encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar yearAccess to an Employee Assistance Program Enjoy Time-Off Eligible team members are granted with the following paid time off annually: Vacation: 15 vacation days; pro-rated during the first yearHolidays: 10 paid holidays each yearSick Time: 5 sick days; pro-rated during the first yearPersonal days: 3 personal days; pro-rated during the first year Plan for the Future Employer paid Life Insurance / AD&D / Short-Term Disability InsuranceVoluntary Long-Term Disability Insurance / Term Life Insurance / AD&DAccess to FSA Plans & Commuter Benefit Plans401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay.Access to the Roper Employee Stock Purchase PlanPaid Parental Leave Program Make an Impact DREAMcares (The Company's outreach initiative to support our extended community) Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization ***** https://www.cbord.com/employee-candidate-privacy-notice Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. The Technical Support department acts as the primary liaison between the client and CBORD and Horizon. You think like an entrepreneur, constantly driving improvement and innovation.
VP, Application Engineering
Company: Waystar
Location: Atlanta, GA
Posted Sep 15, 2023
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We celebrate, value, and support diversity and inclusion. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple 1 rankings from Black Book™ surveys since 2012. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable)Customizable benefits package (3 medical plans with Health Saving Account company match)Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer timePaid parental leave (including maternity + paternity leave)Education assistance opportunities and free LinkedIn Learning accessFree mental health and family planning programs, including adoption assistance and fertility support401(K) program with company matchPet insuranceEmployee resource groups Waystar is proud to be an equal opportunity workplace. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. WHAT YOU'LL DO • Directs projects and resources, and oversees project timelines• Motivates and provides guidance to team members to accomplish team goals through counseling, performance reviews, mentoring, and team building activities• Coaches team members, helping them develop into more senior/experienced resources• Plans with the Business Product Owners to identify priorities for Application Development and enhancements; acquires resources for projects to fit the current and future needs of the Business• Works closely and cohesively with other Managers within Technology, as well as with key stakeholders in related departments• Leads Technology Managers set and implement policies and procedures related to application quality, standards, and testing WHAT YOU'LL NEED • Establishes, drives, and enhances processes and procedures within the team, and within the Technology department as a whole• Ensures training offerings, suited for individuals' needs, for them to progress• Directs priorities for Lead Application Engineers and ensures that they have guidance and coaching in mentoring other team members ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Product Specialist
Company: SAP
Location: Atlanta, GA
Posted Sep 14, 2023
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Additional Locations: Requisition ID: 375818 Posted Date: Sep 21, 2023 Work Area: Solution and Product Management Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0% Location: The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]). Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. Travel: N/A Telecommuting permitted. The company will also accept a Master's degree or foreign equivalent in Digital Communication and Media, Computer Science, Business Administration, Finance, Accounting, Engineering, or a related field. Internal use only: reference code lhrs4262 SAP:SAIL Compensation Range Transparency: The annual base salary range for this position is $84,781 - $124,920. as determined through the selection process.
Product Specialist
Company: SAP
Location: Atlanta, GA
Posted Sep 14, 2023
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Additional Locations: Requisition ID: 375818 Posted Date: Aug 23, 2023 Work Area: Solution and Product Management Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0% Location: The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]). Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. Travel: N/A Telecommuting permitted. The company will also accept a Master's degree or foreign equivalent in Digital Communication and Media, Computer Science, Business Administration, Finance, Accounting, Engineering, or a related field. Internal use only: reference code lhrs4262 SAP:SAIL Compensation Range Transparency: The annual base salary range for this position is $84,781 - $124,920. as determined through the selection process.
Payroll Representative - Hybrid
Company: UKG (Ultimate Kronos Group)
Location: Atlanta, GA
Posted Sep 14, 2023
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. Learn more at www.ukg.com/careers WeAreUKG Description & Qualifications Description About the Role: The Payroll Representative performs payroll-related functions, including payroll processing, payroll tax compliance, automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment. Duties and Responsibilities: • Perform payroll-related functions including but not limited to payroll processing, audits and maintenance • Process payroll(s) for multi-frequency Managed Services clients as scheduled • Perform file imports into payroll system from various sources and reviews and verifies payroll data in a timely manner • Build strong partnership with clients by providing superior service • Develop and maintains awareness of SSAE16 requirements and accountable for compliance of each task performed • Quarter End, Year End, and Open Enrollment assistance and task execution Qualifications About You: Basic Qualifications: • 1-2 years exp performing full life-cycle payroll processing with knowledge of multi-state payroll tax laws, (no hand-offs) • You'll use Microsoft Office Suite of software to include Outlook, Word and Excel, to correspond with clients, analyze data, and perform reporting • An Associate's degree (A.A.) or its equivalent, one to two years of relevant experience, or a comparable combination of training and experience Preferred Qualifications: • Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills • Proficient report writing capabilities • Ability to deal effectively with a diversity of individuals at all organizational levels • Ability to analyze and resolve problems through effective customer service interface and communication • FPC/CPP Certification preferred LI-Hybrid EEO Statement Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]. View the E-Verify posters here . The Payroll Specialist provides excellent customer service to managers and associates and is well versed in payroll compliance, taxes and reporting. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View The EEO Know Your Rights poster and its supplement.
Sr. Program Manager
Company: Alogent
Location: Atlanta, GA
Posted Sep 15, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state or local laws. Alogent will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person, or entity. Requirements: 12+ years of experience managing the implementation of Alogent software or similar solutions for financial institutions Ability to manage multiple implementation practices as product portfolios Ability to manage multiple software implementation projects at the same time Ability to drive assigned resources towards team utilization and revenue goals Excellent organizational, program, and project management skills required Extensive knowledge of project planning tools and techniques including resource allocation, time management, and cost/benefit analysis Strong project portfolio management and experience Strong verbal, written and presentation communication skills Is a team player as exhibited by working relationship with team members as well as others throughout the company Ability to communicate with others of varying levels in a clear and professional manner JIRA, Financial Force or other project management tools Knowledge and use of the Microsoft Office suite for managing implementations The ability to work remotely with limited supervision Ability to understand and address customer questions Ability to articulate technical concepts to a business team Ability to provide a consultative approach to customer specific requirements to provide the optimal solution to the customer Documentation, problem solving and presentation skills for internal and external stakeholders Software development life-cycle experience; waterfall or agile Ability to communicate with others of varying technical ability in a clear and professional manner Excellent communication skills (both written and verbal) A team player with strong relationship building skills Working knowledge of Microsoft Office Suite Ability to conduct presentations Bachelor's degree or equivalent work experience required Preferred Skills and Experience: Ability to work with international clients Knowledge of the sales management function Prior use and knowledge of Salesforce Prior use and knowledge of a Professional Services Automation (PSA) application Experience with hosted and on-premise implementations Understanding of Product Release concepts, defect management, configuration management PMI certification Working Conditions: This position may require you to work on weekends, or occasionally be on call after hours Domestic travel may be required BENEFITS: Competitive benefits including medical, dental, vision, life, disability, Employee Assistance Program, Flexible Spending Account, Group Accident, Critical Illness, Pet Insurance, Identity Protection Program and long-term careExcellent 401(k) plan with company matchPaid time off (PTO) and HolidaysPaid voluntary time off (VTO) dayWellness programsMonthly educational sessions for employeesA knowledgeable, high-achieving, experienced, and fun teamA diverse work atmosphere Employee Polygraph Protection Act Equal Employment Opportunity Family and Medical Leave Act Notice To Third-Party Agencies: Alogent does not accept unsolicited resumes from recruiters or agencies. Alogent is an Equal Opportunity/Affirmative Action employer. Alogent is headquartered in Peachtree Corners, GA, with regional teams across the United States. Responsibilities: Recognizes, communicates internally, and assists with the sale of significant additional products and/or services to existing customers Effectively utilizes a team of resources and adheres to schedule dates to ensure successful project completion and client satisfaction Ensures the quality of project output through coordination of internal and external resources Oversees and tracks projects from kickoff to deployment manages risks across assigned project portfolio; and ensures customer obligations are met Provides guidance and assigns or establishes authority for all project activities Professionally and accurately completes detailed project plans and provides timelines with project milestones Provides high quality and comprehensive implementation processes for complex and high-profile clients Handles issue resolution escalated by clients or other team members and engages appropriate resources to ensure proper mitigation and client satisfaction Facilitates communication and takes specific actions necessary to meet corporate and client objectives Interfaces with clients, Alogent and/or vendors to negotiate coordination issues, intervals and/or deliverables for successful implementation of a project Provides status reporting based on communication plans and as defined by assigned projects Tracks and communicates the project status and metrics to other organizations within Alogent as required Supports Executive Management and the Sales team in their client management and sales efforts Provides effort estimates, staffing requirements, timelines, pricing and SOW document input for implementations Manages multiple projects in a single solution practice area with the ability to act an SME as required Ensures utilization percentage goals are met for assigned project resources Acts as a mentor to Implementation team members Recognizes and communicates internally, the potential for additional products and/or services sales to existing clients Leads solution discussions between the Alogent and customer teams, bridges the gap between the customer's business needs and the Alogent products Ensures adherence to policies and procedures, business processes, and workflows Leads in defining and enhancing implementation strategies for the Services team Effectively utilizes a team of resources and adhere to schedule dates to ensure successful project completion and customer satisfaction Works with customer stakeholders to identify and understand risks to project completion Collaborates with Product and Development teams to evaluate and iterate on requirements during project phases Provides effort estimates, staffing requirements, timelines, pricing and SOW document input for implementations Conducts analysis and resolution of complex customer problems/situations while practicing excellent customer relation skills Participates and assists in various interdepartmental processes including technical sales support, defect reporting and handover to support Meets defined utilization target If applicable, provides functional management of direct reports Recognizes and communicates internally the potential for additional products and/or services sales to existing customers Mentors and assists new Program and Project Managers, including onboarding and training on implementation processes and procedures The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Excellent communication, along with problem solving and organizational skills are crucial to the success of this position. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Alogent. Job Summary: This is an implementation position within our Professional Services team in an exciting, customer-interfacing role that is responsible for leading client engagements and internal project team performance to ensure successful delivery of assigned projects based upon the defined scope, budget and timeline. This is a hybrid position with a minimum requirement of three (3) days per week working from our headquarters in Peachtree Corners, GA. * Important Note: Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alogent.
Implementation Representative
Company: UKG (Ultimate Kronos Group)
Location: Atlanta, GA
Posted Sep 15, 2023
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View the E-Verify posters here . Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]. Job Responsibilities: • Work closely with clients to understand their needs and assure they have an amazing experience • Be responsible for new end-user client engagement and all pre/post-implementation support • Be a fast learner ready to leverage our technology, tools, and best practices to implement clients to our solutions and manage their accounts • Establish and deepen relationships with partners by understanding their business objectives and providing exemplary support • Support clients through the implementation process by applying strong problem-solving, troubleshooting, and data management skills Qualifications Basic Qualifications: • 1-3 years of experience in the HCM field or using a SaaS web-based application • Bachelor's degree or equivalent HCM experience required Preferred Qualifications: • Experience with EDI and 834 files • Exceptional communication and follow-up skills -both oral and written -with strong attention to detail • Ability to work both independently and collaboratively in a fast-paced environment • 1- 3 years in an Account Management-type role • Track record as an enthusiastic team player with proven ability to prioritize, multi-task **We are willing to consider all levels and experience for this opening** EEO Statement Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. Learn more at www.ukg.com/careers WeAreUKG Description & Qualifications Description UKG is seeking a customer-focused, highly energetic, and experienced individual to join our EverthingBenefits Implementation Team. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View The EEO Know Your Rights poster and its supplement. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. EB strives to deliver exceptional quality service through the life cycle of our customer partnership.