Loan Assistance Jobs in USA
216,044 open positions · Updated daily
Looking for Loan Assistance jobs in USA? Browse our curated listings with transparent salary information to find the perfect Loan Assistance position in the USA area.
Vice President, Business Services
Company: MODEL N
Location: USA
Posted Mar 08, 2024
<div><span style=fontsize 12pt>We are looking for a VP Business Services to join and lead our Business Services practice reporting directly to the SVP Professional Services This position will lead the Global Business Services organization including overseeing all lines of in Business Services including Medicaid Rebates and Fees Chargebacks State and Pricing Transparency This person will be a member of the companys Senior Leadership Team and play a pivotal role in shaping the Business Services strategy and driving strong execution<span><div><br><br><div class=h3>Responsibilities<div><li style=>Directs and leads managers responsible for ongoing client relationships and service delivery <li><li style=>Proven track record of handling complex client situations and managing client relationships while also managing margins and utilization <li><li style=>Develop and lead a team of Business Services professionals and leaders partner closely with Human Resources to source attract hire train manage and develop talent and strong leadership that can support the companys short and longterm objectives<li><li style=>Stay current and provide business guidance internally and to customers related to the life sciences Commercial andor regulatory landscape <li><li style=>Expected to continually build detailed subject matter expertise and thought leadership in area of government program regulations and share this knowledge with direct reports and peer groups <li><li style=>Support of presales and sales activities authors statements of work and preliminary staffing for engagements <li><br><br><div class=h3>Qualifications<div><li style=>15+ years of experience and proven track record working in the pharmaceutical industry working with state and federal pricing reporting and rebate programs <li><li style=>Bachelors Degree required in finance accounting or other applicable business experience<li><li style=>Leadership experience including the ability to build and grow a team to collaborate and influence and to managing people in mandated deadline environment<li><li style=>Solid collaboration skills with proven track record of driving collaboration across teams functions and regions<li><li style=>Proven track record in building offshoring models and working with global regions including India<li><li style=>Strong experience in services delivery and practice management <li><li style=>Strong experience managing multiple client assignments effectively and the ability to prioritize <li><li style=>Strong written and verbal communication skills<li><li style=>High accuracy rate and strong attention to detail ability to produce internal as well as clientready deliverables to highlevel executives<li><li style=>Experience with Microsoft Office products required and knowledge of advance Excel techniques such as pivot tables and data importing are desired<li><li style=>Experience in and ability to learn standard industry systems environment<li><li style=>Able to manage multiple and competing tasks across functional areas is essential<li><li style=>Experience achieving and maintaining compliance with all applicable regulatory legal and operational rules and procedures by ensuring that all plans and activities are met with best industry practices<li><li style=>Ability to travel to prospective clients company events and meetings including some international travel<li><div>At Model N we offer fair equitable and competitive salary ranges for all positions Compensation varies depending on factors that may include a candidates relevant experience education andor certifications location training and other skills Positions are eligible to participate in either our employee bonus program or commission payments depending on the nature of the role Model N employees have the opportunity to become Model N shareholders through our employee stock purchase plan <div><div> <div><div>Additionally Model N offers a robust total rewards package that supports individuals to be their best and protects the wellbeing of participating dependents Such benefits include medical dental vision health savings flexible savings commuter benefits matching 401K ESPP PTO VTO life insurance pet insurance employee assistance programs mental health programs charitable giving coaching career growth and much more <div><div> <div><div>The base salary for this position will be $178000 $312000 If your salary expectations are outside of this range feel free to apply and discuss your expectations with our recruiters We are constantly opening up new positions and you might match another opening at a different level <div><div><br><div><div><span style=fontsize 12pt>At Model N we believe our collective success stems from the uniqueness of every individuals diverse backgrounds experiences and expertise we call this the N Factor So dont allow uncertainty to keep you from applying to join our team If you dont meet the exact criteria but can demonstrate your skillset is the best for the job wed love to talk with you Were curious to know whats your N Factor <span><div><div><span style=fontsize 12pt> <span><div><div><b style=fontsize 12pt>About Model N <b><div><div><span style=fontsize 12pt> <span><div><div><span style=fontsize 12pt>Model N enables life sciences and high tech companies to drive growth and market share minimizing revenue leakage throughout the revenue lifecycle With deep industry expertise and solutions purposebuilt for these industries Model N delivers comprehensive visibility insight and control over the complexities of commercial operations and compliance Our integrated cloud solution is proven to automate pricing incentive and contract decisions to scale business profitably and grow revenue Model N is trusted across more than 120 countries by the worlds leading pharmaceutical medical technology semiconductor and high tech companies including Johnson amp Johnson AstraZeneca Stryker Seagate Technology Broadcom and Microchip Technology For more information visit <span><a class=postingslink href=httpwwwmodelncom rel=nofollow style=fontsize 12pt>wwwmodelncom<a><span style=fontsize 12pt> <span><div><div><span style=fontsize 12pt> <span><div><div><b style=fontsize 12pt>Equal Opportunity Statement <b><div><div><span style=fontsize 12pt> <span><div><div><span style=fontsize 12pt>Model N values diversity at our company and is proud to be an equal opportunity employer Model N considers qualified applicants without regard to race ethnicity religion creed national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class Please reference httpswwweeocgovemployerseeolawposter for more information <span><div><div><br><div><div><span style=fontsize 16px>For US applicants Personal Data processed in connection with candidate evaluation and decisionmaking onboarding and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at <span><a class=postingslink href=httpwwwmodelncomapplicantandemployeeprivacynotice rel=nofollow style=fontsize 16px>httpwwwmodelncomapplicantandemployeeprivacynotice<a><span style=fontsize 16px> <span><div><div><br><div><div><span style=fontsize 12pt>Were constantly growing and may have something for you later on if this is not the right opportunity for you Check out our career site to learn more about Model N or view other jobs <span><a class=postingslink href=httpswwwmodelncomcompanycareers rel=nofollow style=fontsize 12pt>httpswwwmodelncomcompanycareers<a><span style=fontsize 12pt> <span><div><img src=httpsremotivecomjobtrack1898824blankgifsource=publicapi alt=>
Technical Product Specialist
Company: Nextech
Location: USA
Posted Mar 10, 2024
Nextech, a leader in specialty healthcare technology solutions, is seeking a Technical Product Specialist. The role involves providing advanced technical services, resolving configuration-based defects, and delivering custom reports. The ideal candidate should have 4+ years of experience in SaaS B2B products, strong SQL skills, and a customer-centric approach. The company offers competitive pay, a generous bonus structure, and various benefits.
Senior Customer Success Engineer
Company: Vercel
Location: USA
Posted Mar 09, 2024
Vercel is seeking a Senior Customer Success Engineer to resolve customer concerns, create and improve internal tooling, and engineering solutions to enhance the customer experience. The ideal candidate should have frontend development experience, understand modern web architecture, and possess excellent communication skills. The role is remote, based in the US West Coast time zones, and offers a competitive compensation package, inclusive healthcare, and flexible time off. Vercel is committed to fostering an inclusive community.
HR Generalist
Company: Otherside Entertainment
Location: USA
Posted Mar 08, 2024
<div class=contentintro><div class=h2>Who We Are<div> <p>OtherSide Entertainment is an independent game studio with remote staff throughout North America Our mission is to create deeply immersive games that draw players into richly imagined worlds games that empower players to choose their own playstyle making their experience unique and personal games that encourage players to team up with their friends and weave their own shared narrative the kind of games that are powered by our players vision as much as our own Together we aim to evolve the playerauthored tradition of Ultima Underworld System Shock Thief and Deus Ex all games developed by the companys founders Paul Neurath and Warren Spector<p> <p> <p><div><div class=h2><strong>What We Need<strong><div> <p>Acting as the righthand to the Chief People Officer the HR Generalist will partner on HR strategy and execution to elevate and optimize a bestinclass and peoplefirst employee experience for our small but growing to midsized game dev studio Were looking for someone who likes to come up with different approaches than your usual HR and isnt afraid to propose bold new ideas to set us apart<p> <div class=h2><strong>The Opportunity<strong><div> <p>Our ideal HR Generalist has a broad range of skills but knows a few things quite deeply such as recruiting They are highly engaging knowledgeable selfstarting empathic communicative and detailoriented The goal of this role is to build and foster a warm delightful and efficient experience for our teams while ensuring an organized and compliant HR approach This role will be active in pushing the quality bar of HR at the studio and potentially beyond and will be proactive in furthering their growth in HR as well<p> <div class=h2> Responsibilities<div> <ul style=> <li style=>Be a beacon of company culture a goto person for questions or concerns and stay close to employee needs ideas and experiences<li> <li style=>Collaborate with producers and leaders to design run and analyze employee engagement initiatives including pulse surveys and engagement events <li> <li style=>Manage talent acquisition efforts including recruitment sourcing screenings job posts new hire coordination and onboarding and employer brand with our Recruiters support<li> <li style=>Foster a positive and healthy work remote environment enhancing employee connection through fun and thoughtful engagement initiatives beginning with orientation and throughout each year<li> <li style=>Effectively and if possible entertainingly communicate HR policies and procedures aligned to evolving business needs and leading the HR industry where appropriate<li> <li style=>Ensure compliance with all relevant employment laws regulations and company policies through excellent HR knowledge and organizational processes<li> <li style=>Assist with management of employee benefits annual open enrollment performance reviews HRIS data our org chart and our directory<li> <li style=>Support events as needed and occasional business tasks for leadership team members<li> <ul> <div class=h2>Qualifications<div> <ul style=> <li style=>About 24 years of xp in HR would be best including some game industry recruiting xp No degree or certifications are required for this role Were more interested in what you have done and can do<li> <li style=>Passion for games the games industry as a business and interest in making our industry a better place for game developers and for players<li> <li style=>Exceptional communication and interpersonal skills with an energizing personality able to build relationships in a remote environment and enable high engagement with a variety of personalities<li> <li style=>High level of ethical standards EQ and maturity to build trust and astutely manage confidential information problemsolve and demonstrate good judgment<li> <li style=>Familiarity with popular HR tech would be great especially proficiency in Trinet or Greenhouse<li> <li style=>Energized by a swift pace of work and having a variety of different HR activities daily<li> <li style=>Thorough knowledge of employment laws regulations and best practices<li> <ul> <div class=h2><strong>Additional<strong><div> <p>Our peoplefirst approach to game development celebrates diversity and strives to create a safe and inclusive working environment where everyone is treated equally with dignity and with respect We highly encourage candidates from diverse and underrepresented backgrounds to apply even those that may not directly meet every qualification listed for this role<p> <div class=h2>Pay Transparency<div> <p>This is a fulltime remote working role with competitive compensation and a full suite of benefits available anywhere in the United States All team members may be asked to occasionally travel for key meetings as part of their job responsibilities Were required to include a reasonable estimate of the compensation range for this role Compensation decisions are dependent on the unique facts and circumstances of each case but a reasonable estimate of the current base salary range for this role is $70000 $90000<p><div class=contentconclusion><p>We review and update our salary range bands at OtherSide Entertainment on an annual basis to provide transparency to the expected base salary ranges on our job posts externally as well as internally Most inhouse employee roles also include discretionary variable bonus compensation as well as longterm incentive Our recruiter will share more details about bonus and LTI for this role in your screening or throughout your interview process as it becomes available Final compensation determinations are dependent on the unique facts and circumstances of each case and will take into account a wide variety of factors including but not limited to skill qualifications accomplishments experience credentials and business needs We look forward to and welcome discussion on this topic at any time during the interview process<p> <p>OtherSide Entertainment is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures If you need assistance or an accommodation due to a disability please <a class=clink href=22httpsothersideecomcontactus22 rel=nofollow target=blank>contact us<a><p><div><img src=httpsremotivecomjobtrack1899524blankgifsource=publicapi alt=>
Senior Machine Learning Engineer
Company: Reddit
Location: USA
Posted Mar 09, 2024
<div class=contentintro> <div class=cmessagekitblocks> <div class=cmessagemessageblocks> <div class=pblockkitrenderer> <div class=pblockkitrendererblockwrapper> <div class=prichtextblock> <div class=prichtextsection>Reddit is a community of communities Its built on shared interests passion and trust and is home to the most open and authentic conversations on the internet Every day Reddit users submit vote and comment on the topics they care most about With 100000+ active communities and approximately 73+ million daily active unique visitors Reddit is one of the internets largest sources of information For more information visit <a class=clink href=22httpredditinccom22 rel=nofollow target=blank>redditinccom<a><div> <div> <div> <div> <div> <div> <div> <p>As a core member of the Ranking Foundation team youll work with the billions of events and terabytes of data generated every day to personalize Reddit posts and comments for each user on the platform helping them connect and engage with their communities while discovering the best of Reddit <p> <div class=h2><strong>How Youll Have Impact<strong><div> <p>You will own projects from ideation to production instead of being stuck making small incremental gains on enterprise systems Youll work with a super talented crossfunctional team to solve hard problems in order to create experiences that users will love We are a team of builders that value impact personal growth openness and kindness<p> <div class=h2><strong>What Youll Do<strong><div> <ul style=> <li style=>Collaborate on projects with other Ranking Foundation and Core Experience engineers where youll apply Machine Learning to personalization discovery and recommendation problems<li> <ul> <ul style=> <li style=>Build and deploy sophisticated machine learning models to improve experiences for millions of users<li> <li style=>Participate in the full software development cycle design develop QA deploy experiment analyze and iterate<li> <li style=>Collaborate across disciplines and with other ML teams at Reddit to find technical solutions to complex challenges<li> <li style=>Be a mentor and crossfunctional advocate for the team<li> <ul> <div class=h2><strong>Role Requirements<strong><div> <ul style=> <li style=>2+ years of experience with industrylevel deep learning models<li> <li style=>2+ years of experience with mainstream ML frameworks such as Tensorflow and Pytorch<li> <li style=>4+ years of endtoend experience of training evaluating testing and deploying industrylevel models<li> <li style=>4+ years of experience of orchestrating complicated data generation pipelines on largescale dataset<li> <li style=>Successful track record of applying machine learning techniques in addressing realworld problems<li> <li style=>Comfort analyzing highvolume natural language and multimodal data from varying sources proficient with SQL<li> <li style=>Experience communicating complex research and ideas in a clear precise and actionable manner<li> <li style=>Experience working with dataintensive systems and writing productionquality software preferred Python or golang<li> <li style=>Experience in content recommendations and content personalization is a plus<li> <li style=>Passionate about building delightful products for users<li> <ul> <p><em>Please note this is not a data engineering role this is a ML Engineering role focused on modeling expertise <em><p> <div class=h2><strong>Benefits <strong><div> <ul style=> <li style=>Comprehensive Health Benefits<li> <li style=>Retirement Savings plan with matching contributions<li> <li style=>Workspace benefits for your home office<li> <li style=>Personal amp Professional development funds<li> <li style=>Family Planning Support<li> <li style=>Flexible Vacation amp Reddit Global Days Off<li> <ul> <p>This role is US or Canadabased and is 100 permanently remote <p> <p> <p> <div class=contentpaytransparency> <div class=payinput> <div class=description> <p><strong>Pay Transparency<strong><p> <p>This job posting may span more than one career level<p> <p>In addition to base salary this job is eligible to receive equity in the form of restricted stock units and depending on the position offered it may also be eligible to receive a commission Additionally Reddit offers a wide range of benefits to USbased employees including medical dental and vision insurance 401k program with employer match generous time off for vacation and parental leave To learn more please visit <a href=22httpswwwredditinccomcareers22 rel=nofollow target=blank>httpswwwredditinccomcareers<a><p> <p>To provide greater transparency to candidates we share base pay ranges for all USbased job postings regardless of state We set standard base pay ranges for all roles based on function level and country location benchmarked against similar stage growth companies Final offer amounts are determined by multiple factors including skills depth of work experience and relevant licensescredentials and may vary from the amounts listed below<p> <div> <div class=title>The base pay range for this position is<div> <div class=payrange>$216700<span class=divider><span>$303400 USD<div> <div> <div> <div class=contentconclusion> <p><em>Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at <em><a href=22mailtoApplicationAssistanceRedditcom22 rel=nofollow><em>ApplicationAssistanceRedditcom<em><a><em><em><p> <div> <img src=httpsremotivecomjobtrack1900182blankgifsource=publicapi alt=>
Client Success Account Manager
Company: Ylopo
Location: USA
Posted Mar 10, 2024
<div class=contentintro><p><strong>About Us<strong><p> <p>Ylopo LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country We are seeking an outgoing tech savvy individual to join our growing team<p> <p> <p> <p><strong>Why work for Ylopo<strong><p> <p>At Ylopo we offer team members<p> <ul style=> <li style=> <p>a commitment to personal development<p> <li> <li style=> <p>guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company<p> <li> <li style=> <p>excellent leadership and mentoring for our entrylevel to senior staff and recognition of outstanding efforts<p> <li> <li style=> <p>team building events team lunches happy hours and other company wide events<p> <li> <li style=> <p>a supportive caring environment dedicated to continuous learning and growth<p> <li> <ul><div><p><span style=fontweight>The Client Success Account Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system Client Success Account Managers are responsible for ensuring our clients are properly trained and educated on our product feel supported in their business needs and have a team member to go to for escalated issues and requests <span><p> <p><span style=fontweight>Candidates wellsuited to this role will have a track record of being clientfocused and proactive providing exceptional service both internally and externally within an organization They will have excellent communication skills both through emailtickets and over the phone Candidates do not have to have prior experience working at software or marketing companies but should be relatively tech savvy have a healthy interest in new technologies and should feel comfortable learning new software and learning to troubleshoot issues with clients Most importantly were looking for candidates who are quickthinking detailoriented patient positive and thoughtful<span><p> <p> <p> <p><strong>Requirements<strong><p> <ul style=> <li style=><span style=fontweight>Strong English written and verbal communication skills clients are all English speaking Based in the US and Canada<span><li> <li style=><span style=fontweight>Previous experience in a customer service coaching training client success or account management role<span><li> <li style=><span style=fontweight>Experience managing a book of business up to ~100 clients<span><li> <li style=><span style=fontweight>Track record of developing meaningful relationships with customers<span><li> <li style=><span style=fontweight>Ability to facilitate the solution to complex issues and requests<span><li> <li style=><span style=fontweight>Proactive goal oriented mindset<span><li> <li style=><span style=fontweight>Professional manner<span><li> <li style=><span style=fontweight>Consistent work habits and strong work ethic<span><li> <li style=><span style=fontweight>Strong technical and organizational skills<span><li> <li style=><span style=fontweight>Ability to multitask and work independently toward deadlines<span><li> <li style=><span style=fontweight>Strong attention to detail<span><li> <li style=><span style=fontweight>Positive demeanor trustworthy character<span><li> <li style=><span style=fontweight>Ability to take the initiative and see projects and tasks through to completion<span><li> <li style=><span style=fontweight>Ability to understand and convey detailed information about our services and systems<span><li> <li style=><span style=fontweight>Understanding of real estate and the real estate profession a plus but not necessary<span><li> <ul> <p> <p> <p><strong>Responsibilities<strong><p> <ul style=> <li style=><span style=fontweight>The primary responsibility of this role is to manage the client relationships within the Customer Success Managers book of business All clients are English Speaking and based in the US and Canada<span><li> <li style=><span style=fontweight>Assume primary responsibility for an assigned segment of our client base provide backup assistance for other teammates clients<span><li> <li style=><span style=fontweight>Call and email all clients in a timely manner to provide a high level of customer support<span><li> <li style=><span style=fontweight>Develop great client relationships that aid in client retention<span><li> <li style=><span style=fontweight>Speak confidently and professionally while working through escalated issues or troubleshooting problems<span><li> <li style=><span style=fontweight>Follow up consistently with all clients as needed<span><li> <li style=><span style=fontweight>Work closely with our product support team to investigate issues and software bugs and solve or escalate problems appropriately<span><li> <li style=><span style=fontweight>Evaluate our clients client health and proactively schedule and conduct check in calls with them<span><li> <li style=><span style=fontweight>Complete special projects or become the subject matter expert for new parts of our product<span><li> <li style=><span style=fontweight>Learn the ins and outs of our product and the real estate space and be able to speak confidently to those subjects<span><li> <li style=><span style=fontweight>Collaborate with sales billing marketing international and technical teams on special projects<span><li> <li style=><span style=fontweight>Primary KPI is Net Revenue Retention drive results through having upgrade conversations and collaborate with revenue driving teams<span><li> <ul> <p> <p> <p><strong>System Requirements<strong><p> <ul style=> <li style=>Processor should be 24 ghz and above Intel core 57 or equal is highly required<li> <li style=>Ram should be at least 8 gig with 100 gb Free disk space<li> <li style=>Should have a backup Computer with the same specs<li> <li style=>A Headset with noise cancelling feature is a must<li> <li style=>At least 10 mbps amp up wired connection for main isp<li> <li style=>Back up internet is a must strictly no USB Sticks allowed<li> <ul> <p> <p> <p><strong>Shift Schedule 9AM 6PM Pacific Standard<strong><p> <p><strong>Rate starts at PHP 50000 depends on experience 20 variable comp plan<strong><p> <p><strong>MAGIC WORD YLOPER<strong><p> <p> <p> <p><a href=22httpswwwylopocomaboutus22 rel=nofollow>httpswwwylopocomaboutus<a><p> <p><a href=22httpswwwylopocomphculturepage22 rel=nofollow>httpswwwylopocomphculturepage<a><p><div class=contentconclusion><p><em>Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race religion color disability medical condition legally protected genetic information national origin gender sexual orientation marital status gender identity or expression sex including pregnancy childbirth or related medical conditions age veteran status or other legally protected characteristics We are committed to fostering cultivating and preserving a culture of diversity equity and inclusion To learn more about this commitment visit <a href=22httpwwwylopocomyloposdiversityequityandinclusionpolicy22 rel=nofollow target=blank>wwwylopocomyloposdiversityequityandinclusionpolicy<a><em><p> <p><em>Ylopo reserves the right to change or modify job duties and assignments at any time The above job description is not all encompassing Position functions and qualifications may vary depending on business necessity<em><p><div><img src=httpsremotivecomjobtrack1900072blankgifsource=publicapi alt=>
Senior Product Manager, Invoices
Company: Block
Location: USA
Posted Mar 09, 2024
Square, a global technology company focusing on financial services, is seeking a Product Manager for the Square Invoices Front Door Team. The role involves optimizing the customer experience for sellers starting with Square Invoices, particularly in the Home Repair & Services sector. Key responsibilities include developing product strategy, driving innovative invoicing products, leading a high-performing team, and collaborating with cross-functional teams. The ideal candidate should have 8+ years of product management experience, a collaborative approach, vision, results-driven mindset, analytical skills, and customer empathy.
Vice President, Business Services
Company: MODEL N
Location: USA
Posted Mar 08, 2024
<div><span style=>We are looking for a VP Business Services to join and lead our Business Services practice reporting directly to the SVP Professional Services This position will lead the Global Business Services organization including overseeing all lines of in Business Services including Medicaid Rebates and Fees Chargebacks State and Pricing Transparency This person will be a member of the companys Senior Leadership Team and play a pivotal role in shaping the Business Services strategy and driving strong execution<span><div> <p><br><br><p> <div class=h3>Responsibilities<div> <ul style=> <li style=>Directs and leads managers responsible for ongoing client relationships and service delivery <li> <li style=>Proven track record of handling complex client situations and managing client relationships while also managing margins and utilization<li> <li style=>Develop and lead a team of Business Services professionals and leaders partner closely with Human Resources to source attract hire train manage and develop talent and strong leadership that can support the companys short and longterm objectives<li> <li style=>Stay current and provide business guidance internally and to customers related to the life sciences Commercial andor regulatory landscape <li> <li style=>Expected to continually build detailed subject matter expertise and thought leadership in area of government program regulations and share this knowledge with direct reports and peer groups <li> <li style=>Support of presales and sales activities authors statements of work and preliminary staffing for engagements <li> <ul> <p><br><br><p> <div class=h3>Qualifications<div> <ul style=> <li style=>15+ years of experience and proven track record working in the pharmaceutical industry working with state and federal pricing reporting and rebate programs <li> <li style=>Bachelors Degree required in finance accounting or other applicable business experience<li> <li style=>Leadership experience including the ability to build and grow a team to collaborate and influence and to managing people in mandated deadline environment<li> <li style=>Solid collaboration skills with proven track record of driving collaboration across teams functions and regions<li> <li style=>Proven track record in building offshoring models and working with global regions including India<li> <li style=>Strong experience in services delivery and practice management <li> <li style=>Strong experience managing multiple client assignments effectively and the ability to prioritize <li> <li style=>Strong written and verbal communication skills<li> <li style=>High accuracy rate and strong attention to detail ability to produce internal as well as clientready deliverables to highlevel executives<li> <li style=>Experience with Microsoft Office products required and knowledge of advance Excel techniques such as pivot tables and data importing are desired<li> <li style=>Experience in and ability to learn standard industry systems environment<li> <li style=>Able to manage multiple and competing tasks across functional areas is essential<li> <li style=>Experience achieving and maintaining compliance with all applicable regulatory legal and operational rules and procedures by ensuring that all plans and activities are met with best industry practices<li> <li style=>Ability to travel to prospective clients company events and meetings including some international travel<li> <ul> <div>At Model N we offer fair equitable and competitive salary ranges for all positions Compensation varies depending on factors that may include a candidates relevant experience education andor certifications location training and other skills Positions are eligible to participate in either our employee bonus program or commission payments depending on the nature of the role Model N employees have the opportunity to become Model N shareholders through our employee stock purchase plan <div> <div> <div> <div>Additionally Model N offers a robust total rewards package that supports individuals to be their best and protects the wellbeing of participating dependents Such benefits include medical dental vision health savings flexible savings commuter benefits matching 401K ESPP PTO VTO life insurance pet insurance employee assistance programs mental health programs charitable giving coaching career growth and much more <div> <div> <div> <div>The base salary for this position will be $178000 $312000 If your salary expectations are outside of this range feel free to apply and discuss your expectations with our recruiters We are constantly opening up new positions and you might match another opening at a different level <div> <div> <div> <div><span style=>At Model N we believe our collective success stems from the uniqueness of every individuals diverse backgrounds experiences and expertise we call this the N Factor So dont allow uncertainty to keep you from applying to join our team If you dont meet the exact criteria but can demonstrate your skillset is the best for the job wed love to talk with you Were curious to know whats your N Factor <span><div> <div><span style=> <span><div> <div><strong style=>About Model N <strong><div> <div><span style=> <span><div> <div><span style=>Model N enables life sciences and high tech companies to drive growth and market share minimizing revenue leakage throughout the revenue lifecycle With deep industry expertise and solutions purposebuilt for these industries Model N delivers comprehensive visibility insight and control over the complexities of commercial operations and compliance Our integrated cloud solution is proven to automate pricing incentive and contract decisions to scale business profitably and grow revenue Model N is trusted across more than 120 countries by the worlds leading pharmaceutical medical technology semiconductor and high tech companies including Johnson amp Johnson AstraZeneca Stryker Seagate Technology Broadcom and Microchip Technology For more information visit <span><a class=postingslink href=httpwwwmodelncom rel=nofollow style=>wwwmodelncom<a><span style=> <span><div> <div><span style=> <span><div> <div><strong style=>Equal Opportunity Statement <strong><div> <div><span style=> <span><div> <div><span style=>Model N values diversity at our company and is proud to be an equal opportunity employer Model N considers qualified applicants without regard to race ethnicity religion creed national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class Please reference httpswwweeocgovemployerseeolawposter for more information <span><div> <div> <div> <div><span style=>For US applicants Personal Data processed in connection with candidate evaluation and decisionmaking onboarding and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at <span><a class=postingslink href=httpwwwmodelncomapplicantandemployeeprivacynotice rel=nofollow style=>httpwwwmodelncomapplicantandemployeeprivacynotice<a><span style=> <span><div> <div> <div> <div><span style=>Were constantly growing and may have something for you later on if this is not the right opportunity for you Check out our career site to learn more about Model N or view other jobs <span><a class=postingslink href=httpswwwmodelncomcompanycareers rel=nofollow style=>httpswwwmodelncomcompanycareers<a><span style=> <span><div> <img src=httpsremotivecomjobtrack1898824blankgifsource=publicapi alt=>
Senior Security Program Manager I
Company: Axon
Location: USA
Posted Mar 07, 2024
<div class=contentintro> <div class=h4><strong>Join Axon and be a Force for Good<strong><div> <p>At Axon were on a mission to Protect Life Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software Like our products we work better together We connect with candor and care seeking out diverse perspectives from our customers communities and each other<br><br>Life at Axon is fastpaced challenging and meaningful Here youll take ownership and drive real change Constantly grow as you work hard for a mission that matters at a company where you matter<p> <div> <p> <p> <p>Your Impact <p> <p>The mission of Axons Trust and Security group is to make our cloud services and connected devices the most trusted platform for the public safety market We do so by making and upholding commitments to security privacy and compliance<p> <p>We need a highenergy motivated information security program manager to drive execution of our cloud service security compliance activities Be on the cutting edge of cloud computing security in a challenging and innovative environment<p> <p> <p> <p> <p> <p>What Youll Do <p> <p>Location Remotely from United States OR Onsite at our Seattle WA office<p> <p>Reports to Senior Director of Trust amp Security<p> <p>Direct Reports None<p> <ul style= type=disc> <li style=>Act as the primary point of contact and subject matter expert on Axons global compliance program for Axons cloud services<li> <li style=>Manage security compliance obligations and activities with internal teams and external parties such as customers audit teams and management to ensure objectives are met<li> <li style=>Perform evaluations of emerging markets and associated new certifications<li> <li style=>Develop information security policies procedures and guidelines and maintain authorization documentation<li> <li style=>Execute and mature a security assurance and compliance program to ensure program effectiveness and compliance with the information security program security standards and other external requirements<li> <li style=>Assist others in understanding and implementing security policy objectives in ways that are cost effective and align with business objectives Provide security input for business procedures and new projects<li> <li style=>Lead in periodic security compliance activities including risk assessments vendor security assessments and security awareness training<li> <li style=>Stay current on security industry trends attack techniques mitigation techniques and security technologies by attending conferences networking with peers and other educational opportunities<li> <ul> <p> <p> <p> <p> <p>What You Bring<p> <ul style= type=disc> <li style=>6+ years of experience in information security including leadership responsibilities for compliance in a technical environment<li> <li style=>Strong organizational leadership communication and project management skills<li> <li style=>Passion for ensuring high quality deliverables and customer experience<li> <li style=>Strong background in cloud security controls and experience implementing information security requirements in cloud environments<li> <li style=>Experience leading the implementation of ISO 27001 CSA CCM or SOC 2 Trust Service Criteria security controls in a cloud environment<li> <li style=>Excellent communication and presentation skills<li> <ul> <p> <p> <p>Preferred Requirements<p> <ul style= type=disc> <li style=>Information security related certifications<li> <li style=>Experience with ISO 27701 9001 200001 22301 and BSI C5<li> <li style=>Experience with international data security and privacy standards<li> <ul> <p> <p> <p> <p> <p> <p> <p> <p> <p>Benefits that Benefit You<p> <ul style= type=disc> <li style=>Competitive salary and 401k with employer match<li> <li style=>Discretionary paid time off<li> <li style=>Paid parental leave for all<li> <li style=>Medical Dental Vision plans<li> <li style=>Fitness Programs<li> <li style=>Emotional amp Mental Wellness support<li> <li style=>Learning amp Development programs<li> <li style=>And yes we have snacks in our offices<li> <ul> <p> <p> <p> <p> <p> <p> <p>Benefits listed herein may vary depending on the nature of your employment and the location where you work <p> <p> <p> <p> <p> <p>LIRemote<p> <p> <p> <p> <p> <p> <p> <p>Pay Transparency<p> <p>The Pay Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards The starting base pay for this role is between USD 88000 in the lowest geographic market and USD 169000 in the highest geographic market The on target earnings range for this role is between USD 146000 in the lowest geographic market and USD 281000 in the highest geographic market The actual base pay is dependent upon many factors such as level function training transferable skills work experience business needs geographic market and often a combination of all these factors Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life To see more details on our benefits offerings please visit <a href=22httpwwwaxoncomcareersbenefits22 rel=nofollow>wwwaxoncomcareersbenefits<a><p> <div class=contentconclusion> <p>Dont meet every single requirement Thats ok At Axon we Aim Far We think big with a longterm view because we want to reinvent the world to be a safer better place We are also committed to building diverse teams that reflect the communities we serve<p> <p>Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways You may be just the right candidate for this or other roles<p> <p> <p> <p><strong>Important Notes<strong><p> <p><em>The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job The job description may change or be supplemented at any time in accordance with business needs and conditions<em><p> <p><em>Some roles may also require legal eligibility to work in a firearms environment<em><p> <p><em>Axons mission is to Protect Life and is committed to the wellbeing and safety of its employees as well as Axons impact on the environment All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment<em><p> <p><em>We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion Were committed to hiring the best talent regardless of race creed color ancestry religion sex including pregnancy national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email <a class=clink href=22mailtorecruitingopsaxoncom22 rel=nofollow target=blank>recruitingopsaxoncom<a> Please note that this email address is for accommodation purposes only Axon will not respond to inquiries for other purposes<em><p> <div> <img src=httpsremotivecomjobtrack1899906blankgifsource=publicapi alt=>
Sr. Network Engineer
Company: Pathward
Location: USA
Posted Mar 08, 2024
<div class=contentintro><p>We are a hybrid remoteoffice company dedicated to growing our talent anywhere<p> <p>We have onsite locations in Sioux Falls SD Scottsdale AZ Troy MI Franklin TN Dallas TX<p> <p>At Pathward we take tremendous pride in our purpose to create financial inclusion for all™ We are a financial empowerment company that works with innovators to increase financial availability choice and opportunity for all We strive to remove barriers that traditional institutions put in the way of financial access and promote economic mobility by providing responsible secure high quality financial products<p> <p>We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and wellpositioned for success We celebrate and embrace our team members through our <strong>HUMBLEHUNGRYSMART<strong> approach and we believe that we are strongest when we embrace the voices of our employees customers partners and the communities we serve <p><div><p><strong>About the Role<strong><p> <p>Responsible for advanced problem resolution of LAN WAN Security network and availability redundancy Provide maintenance and repair of equipment and products new hire trainingmentoring by providing expert technical recommendations based on business needs Prepare technical reports concerning status of activities new technology testing and create thorough documentation<p> <p><strong>What You Will Do<strong><p> <ul style=> <li style=>Configure and maintain the corporate enterprise network environment including configuration coordination control troubleshooting security usage monitoring and the development of specialized procedures relating to the configuration and use of network equipment<li> <li style=>Perform analysis diagnostics and resolution of complex network and voice problems which may include coordination installation configuration testing maintenance monitoring and troubleshooting<li> <li style=>Monitor the reliability of the network across multiple platforms<li> <li style=>Participate in the rotating on call schedule with other members of the team in order to provide support to the business and partners<li> <li style=>Perform root cause analysis for network outages or other business impacting issues<li> <li style=>Provide primary and secondary support for key network and infrastructure applications ensuring objectives are met while maintaining defined security standards<li> <li style=>Assist in designing configuring and the implementation of major network systems<li> <li style=>Conduct research and evaluate new industry hardware and software to stay current on emerging technologies market trends and future expectations in order to make hardware and software product recommendations Assist in the configuration and implementation as directed<li> <li style=>Maintain system documentation and departmental procedures<li> <li style=>Perform user ID creation ID removal and ID maintenance for employee access changes perform user ID access reviews and account cleanup processes<li> <li style=>Manage the daytoday operation and troubleshooting of the enterprise data communications networks including the repair of all networkbased equipment may also include application desktop and server support<li> <li style=>Complete trouble tickets and provide customer feedback<li> <li style=>Other duties as assigned<li> <ul> <p><strong>What You Will Need<strong><p> <ul style=> <li style=>Bachelors degree or equivalent education and work experience<li> <li style=>Typically 5+ years with bachelors or equivalent<li> <li style=>FunctionalTechnical Skills<li> <li style=>Action Oriented<li> <li style=>Customer Focus<li> <ul> <p style=textalign><em>The responsibilities listed above are not all inclusive and may be changed at any time<em><p> <p>Salary range $6909854 $12761410<p> <p>The salary range reflects the minimum and maximum target for a new hire in this role Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidates experience qualifications skills and location Your recruiter can share more about the specific salary for your location during the hiring process Ranges may be modified in the future<br>This role is also eligible for an annual performancebased incentive opportunity Pathward offers a comprehensive benefits package for eligible employees including health insurance 401k retirement benefits life insurance disability benefits paid time off and more<p> <p><span style=color>LIRemote<span><p><div class=contentconclusion><p><strong><span><em>Dont have everything listed under qualifications Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single condition At Pathward we are dedicated to building a diverse and inclusive culture of belonging so if youre excited about this role but your experiences dont match exactly to everything in the posting we encourage you to apply anyway You may be just the right candidate for this or other Pathward roles<em><span><strong><p> <p><strong>Who we are<strong> <p> <p>Our commitment to inclusion is woven into our DNA We believe that we are strongest when we embrace the voices of our employees customers partners and the communities we serve <p> <p>We are committed to providing equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion gender including pregnancy sexual orientation gender identity national origin age disability genetic information marital status amnesty status as a covered veteran or any other class protected by federal state and local laws <p> <p>Please <a href=22httpswwwpathwardcomaboutuspeopleculturecareers22 rel=nofollow>click here<a> to learn more about our benefits and review information about our Privacy Policy Affirmative Action Plan and other notices Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws For assistance completing an application please contact a Pathward People amp Culture Representative by emailing <a href=22careerspathwardcom22 rel=nofollow target=blank>careerspathwardcom<a><p> <p>Please <a href=22httpsdrivegooglecomfiled1IgSKNB2dGGWUzzBkWujS8WIMLoSHfPObviewusp=sharelink22 rel=nofollow>click here<a> to view Pathwards Applicant Privacy Notice<p> <p>Applications will be accepted for a minimum of 3 days after posting and there is no predetermined date by which applications should be submitted<p><div><img src=httpsremotivecomjobtrack1898299blankgifsource=publicapi alt=>
Software Engineering Manager
Company: Allergan Data Labs
Location: USA
Posted Mar 09, 2024
<div class=contentintro><p><strong>Allergan Data Labs <strong>is on a mission to transform the Allergan Aesthetics beauty business at AbbVie one of the largest pharmaceutical companies in the world Our iconic brands include BOTOX® Cosmetic CoolSculpting® JUVÉDERM® and more The medical aesthetics business is ripe for rapid growth and disruption and we are looking to add to our high performing team to do just that <p> <p>Our team has successfully launched a new and innovative technology platform Allē which serves millions of consumers tens of thousands of aesthetics providers and thousands of colleagues throughout the US Since its launch in November 2020 Allē has delivered curated promotions personalized experiences and had millions of consumers use it as part of their beauty journey <p> <p>Were looking to add to our team as we prepare to launch a new array of gamechanging technologies on our successfully adopted platform If youre interested in working within a startuporiented environment while having the backing of a very large company please read on<p><div><p>As the <strong>Software Engineering Manager<strong> you will report to the <strong>Director of Engineering <strong>and continuously collaborate with key stakeholders across the business to solve the most critical technical problems<p> <div class=h3><strong>You Will<strong><div> <ul class=akul style=> <li style=> <p>Manage lead and mentor a team of 5+ Backend and Frontend Engineers to deliver high quality code that is secure reusable elegant and scalable<p> <li> <li style=> <p>Elevate the quality of engineering across the organization by conducting code reviews participating in design sessions improving documentation and encouraging automation<p> <li> <li style=> <p>Conceptualize and execute technical approaches for emerging systems and architecture<p> <li> <li style=> <p>Build the Data Labs engineering brand through blog posts culture conferences opensource projects and meetups <p> <li> <li style=> <p>Collaborate with the Director of Engineering to help grow the engineering team and foster a culture that embodies our core values see below<p> <li> <ul> <div class=h3><strong>Required Experience amp Technical Skills<strong><div> <ul class=akul style=> <li style=> <p>8+ years as a Software Engineer or Architect and 4+ years of experience leading teams and mentoring directly<p> <li> <li style=> <p>You are experienced in developing productiongrade applications using JavaScript TypeScript and Nodejs<p> <li> <li style=> <p>Youve built and scaled APIs with GraphQL and REST<p> <li> <li style=> <p>Proficient with SQL and NoSQL flavors like PostgreSQL MySQL and DynamoDB<p> <li> <li style=> <p>Proficient experience with frontend frameworks like React<p> <li> <li style=> <p>Proficient building cloudnative architectures in AWS utilizing Kubernetes Containers and Lambda<p> <li> <li style=> <p>You understand infrastructure as code using Terraform or other tools<p> <li> <li style=> <p>Youve set up successful test suites to cover unit integration e2e load and security tests<p> <li> <li style=> <p>Youve worked in crossfunctional Agile Scrum teams and rely on proven management methodologies<p> <li> <li style=> <p>Excellent communication presentation and whiteboarding skills<p> <li> <li style=> <p>BS or MS in Computer Science or related field or comparable experience<p> <li> <ul> <p> <p> <div class=h4><strong>Our Core Values<strong><div> <ul style=> <li style=><strong>Be Humble <strong>Youre smart yet always interested in learning from others<li> <li style=><strong>Work Transparently<strong> You always deal in an honest direct and transparent way<li> <li style=><strong>Take Ownership<strong> You embrace responsibility and find joy in having the answers<li> <li style=><strong>Learn More <strong>Through blog posts newsletters podcasts video tutorials and meetups you regularly selfeducate and improve your skill set<li> <li style=><strong>Show Gratitude<strong> You show appreciation and return kindness to those you work with<li> <ul> <p> <p> <div class=h4><strong>Perks<strong><div> <ul style=> <li style=>Competitive salary<li> <li style=>Competitive annual bonus targets<li> <li style=>401k with dollar for dollar match up to 6 of eligible earnings base bonus Plus additional company contribution<li> <li style=>RSU grants Long Term Incentives for approved roles<li> <li style=>Comprehensive medical dental vision and life insurance<li> <li style=>17 paid holidays per year including 3 floating holidays<li> <li style=>Annual Paid Time Off PTO with separate sick days<li> <li style=>12 weeks paid Parental Leave<li> <li style=>Caregiver Leave<li> <li style=>Adoption and Surrogacy Assistance Plan<li> <li style=>Flexible workplace accommodations<li> <li style=>We celebrate our wins with opportunities to attend Lakers Knicks Anaheim Ducks Anaheim Angels and NY Rangers games<li> <li style=>Opportunities to attend concerts festivals and other live entertainment events in recognition of delivering great work<li> <li style=>Tuition reimbursement<li> <li style=>Attend a tech or marketing conference of your choice each year<li> <li style=>A MacBook Pro and accompanying hardware to do great work<li> <li style=>A modern productivity toolset to get work done Slack Miro Loom Lucid Google Docs Atlassian and more<li> <li style=>Generous discounts on SkinMedica skin care products<li> <li style=>Discounted aesthetic treatment days multiple times a year<li> <li style=>$600 worth of Alle benefits each year to use towards aesthetic treatments and products<li> <li style=>Eligible for donation matching to over 15 million nonprofit organizations<li> <li style=>Attend AWS ReInvent in person Las Vegas or virtually each year for certain roles<li> <ul> <p> <p><div class=contentpaytransparency><div class=payinput><div class=description><span style=fontsize>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law<span><br><br> <ul style=> <li style=><span style=fontsize>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range This range may be modified in the future<span><br><br><li> <li style=><span style=fontsize>We offer a comprehensive package of benefits including paid time off vacation holidays sick medicaldentalvision insurance and 401k to eligible employees<span><br><br><li> <li style=><span style=fontsize>This job is eligible to participate in our shortterm incentive programs<span><br><br><li> <li style=><span style=fontsize>This job is eligible to participate in our longterm incentive programs<span><li> <ul> <br><span style=fontsize>Note No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law<span><div><div class=title>Compensation Range Minimum Maximum<div><div class=payrange><span>$125500<span><span class=divider><span><span>$238500 USD<span><div><div><div><div class=contentconclusion><p> <p> <p> <p><div><img src=httpsremotivecomjobtrack1899250blankgifsource=publicapi alt=>
Member Support Specialist
Company: Transcarent
Location: USA
Posted Mar 08, 2024
<div class=contentintro><p><strong><span>Who we are<span><strong><span> <span><span> <span><p> <p><span>Transcarent is the One Place for health and care We cut through the complexity making it easy for people to access highquality affordable care With a personalized app tailored for each Member an ondemand care team and a connected ecosystem of highquality inperson care and virtual point solutions Transcarent eliminates the guesswork to confidently guide Members to the right level of care We take accountability for results offering atrisk pricing models and transparent impact reporting to align incentives towards measurably better experience better health and lower costs At Transcarent you will be part of a worldclass team supported by top tier investors like 7wireVentures and General Catalyst and founded by a missiondriven team committed to transforming the health and care experience for all We closed on our Series C funding in January 2022 raising our total funding to $298 million and enabling us to respond to the demand for our offering <span><span> <span><p> <p><span>Transcarent is committed to growing and empowering a diverse and inclusive community within our company We believe that a team with diverse lived experiences working together will strengthen our organization and our ability to deliver not just better but different experiences for our members <span><span> <span><p> <p><strong><span>We are looking for teammates to join us in building our company culture and Member experience who<span><strong><span> <span><span> <span><p> <ul style=> <li style=><span>Put people first and make decisions with the Members best interests in mind<span><span> <span><li> <li style=><span>Are active learners constantly looking to improve and grow<span><span> <span><li> <li style=><span>Are driven by our mission to measurably improve health and care each day<span><span> <span><li> <li style=><span>Bring the energy needed to transform health and care and move and adapt rapidly<span><span> <span><li> <li style=><span>Are laser focused on delivering results for Members and proactively problem solving to get there<span><span> <span><li> <ul><div><p><strong><span>About this role<span><strong><span> <span><p> <p><span>The Member Support Specialist reports to the Sr Manager of Member Support and is responsible for providing worldclass operations support to members and internal teams In this role you will contribute to excellent support metrics and provide feedback on areas of opportunity for relentless improvement Your work will be critical to delivering superior customer care to a rapidly growing member base<span><span> <span><p> <p><em><span><span><em><strong><em><span>This is a fulltime workfromhome role Working hours are 730am 430pm PT<span><em><strong><span> <span><p> <p><strong><span>What youll do<span><strong><p> <ul style=> <li style=><span>Deliver highquality frontline customer support to agreedupon service levels<span><span> <span><li> <li style=><span>Efficiently review customer contacts and provide actionable insights that drive process improvements to enhance customer experience and eliminate frictioncausing roadblocks <span><span> <span><li> <li style=><span>Be a subject matter expert on Transcarent products services policies processes and workflows both internally and externally <span><span> <span><li> <li style=><span>Partner with management on support improvements including process training and workflow gaps<span><span> <span><li> <li style=><span>Collaborate on dedicated customerfacing work with special projects as assigned by leadership <span><span> <span><li> <li style=><span>Create phenomenal member experiences to ensure retention by quickly and clearly addressing questions via chat phone and email<span><span> <span><li> <ul> <p><strong><span>What were looking for<span><strong><span> <span><p> <ul style=> <li style=><span>2+ years experience in customer support customer operations andor contact center operations<span><span> <span><li> <li style=><span>Impeccable customer service skills with a relentless desire to exceed expectations<span><span> <span><li> <li style=><span>Basic computer skills necessary MaciOS preferred <span><span> <span><li> <li style=><span>Experience with CRM tools Zendesk strongly preferred<span><span> <span><li> <li style=><span>Experience with Microsoft Suite Word and Excel preferred<span><span> <span><li> <li style=><span>Exceptional verbal and written communication skills<span><span> <span><li> <li style=><span>Strong attention to detail <span><span> <span><li> <li style=><span>Demonstrated ability to remain calm under pressure<span><span> <span><li> <li style=><span>Comfort giving and receiving direct feedback<span><span> <span><li> <li style=><span>Remote experience preferred<span><span> <span><li> <ul> <p><strong><span>Nice to have<span><strong><span> <span><p> <ul style=> <li style=><span>Experience producing or handing Medical Records<span><span> <span><li> <li style=><span>Experience managing escalation calls<span><span> <span><li> <li style=><span>Bilingual EnglishSpanish<span><span> <span><li> <ul> <div class=prichtextsection><strong>As a remote hourly position the pay for this role is<strong><div> <ul style=> <li style=>$2600$3000hour<li> <ul><div class=contentconclusion><p><strong><span>Total Rewards<span><strong><span> <span><p> <p><span>Individual compensation packages are based on a few different factors unique to each candidate including primary work location and an evaluation of a candidates skills experience market demands and internal equity <span><span> <span><p> <p><span>Salary is just one component of Transcarents total package All regular employees are also eligible for the corporate bonus program or a sales incentive target included in OTE as well as stock options <span><span> <span><p> <p><span>Our benefits and perks programs include but are not limited to <span><span> <span><p> <ul style=> <li style=><span>Competitive medical dental and vision coverage <span><span> <span><li> <li style=><span>Competitive 401k Plan with a generous company match <span><span> <span><li> <li style=><span>Flexible Time OffPaid Time Off 12 paid holidays <span><span> <span><li> <li style=><span>Protection Plans including Life Insurance Disability Insurance and Supplemental Insurance<span><span> <span><li> <li style=><span>Mental Health and Wellness benefits <span><span> <span><li> <ul> <p><strong><span>Location<span><strong><span> <span><span> <span><p> <p><span>You must be authorized to work in the United States Depending on the position we may have a preference to a specific location but are generally open to remote work anywhere in the US <span><span> <span><p> <p><span>Transcarent is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees If you are a person with a disability and require assistance during the application process please dont hesitate to reach out <span><span> <span><p> <p><span>Research shows that candidates from underrepresented backgrounds often dont apply unless they meet 100 of the job criteria While we have worked to consolidate the minimum qualifications for each role we arent looking for someone who checks each box on a page were looking for active learners and people who care about disrupting the current health and care with their unique experiences<span><span> <span><p> <p><span> <span><p><div><img src=httpsremotivecomjobtrack1900183blankgifsource=publicapi alt=>