Mentorship Jobs in USA
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Looking for Mentorship jobs in USA? Browse our curated listings with transparent salary information to find the perfect Mentorship position in the USA area.
Staff iOS Software Engineer - Advanced Technologies Group
Company: Pinterest
Location: USA
Posted Apr 23, 2024
<p class=jobDescription> <p> The Advanced Technologies Group ATG is a specialized organization within Pinterest that takes advancements in machine learning and computer vision technology and applies them to realworld product challenges for our 450M+ Pinners ATG Products is a lean and fastpaced fullstack product engineering team that prototypes and builds new product experiences using the latest advancements in Generative AI ML and computer vision Our mission is to help our Pinners discover understand and act on their personal tastes and needs through emerging technology <p> <p> This is a unique opportunity that has the potential to influence the future of AI product development at Pinterest with significant exposure to senior leadership Youll have the chance to explore new AI problem spaces shape our product roadmap and explore cuttingedge emerging technologies <p> <p> <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Drive innovation by prototyping and creating new products using cuttingedge AI ML and computer vision technologies developed in our research lab eg generative outpainting models large language models <p> <li> <li> <p> Develop functional iOS prototypes that test and validate new product ideas and codesign them with designers product managers and ML researchers striking a balance between user problems business needs and technological constraints <p> <li> <li> <p> Although this position is iOSfocused versatility is key You should be prepared to dive into backend and fullstack engineering tasks as needed including exposing prototypelevel API endpoints driving prompt engineering for new use cases and integrating thirdparty SDKs <p> <li> <li> <p> Lead product development projects involving multiple stakeholders and engineers from ideation through to release Actively propose new product opportunities and technical improvement areas <p> <li> <li> <p> Drive impactful crossteam collaborations and uplevel team and peers through mentorship <p> <li> <li> <p> Stay current with industry trends in Generative AI ML and computer vision and incorporate best practices into your work <p> <li> <ul> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> 6+ years of industry experience 4+ years of which are in iOS app development with a strong command of ObjectiveC andor Swift <p> <li> <li> <p> An indepth understanding of UIUX interaction paradigms animations gestures design patterns and general iOS quality craftsmanship you have extensive experience with iOS frameworks such as UIKit Core Animation and Core Data <p> <li> <li> <p> Able to build a minimum viable product quickly you have a principled perspective on building for stage of product without overengineering <p> <li> <li> <p> Fullstack experience whether for a personal project or in production eg exposing API endpoints modifying backend business logic defining database schemas spinning up a server <p> <li> <li> <p> Excellent product sense and storytelling abilities with the ability to translate user needs into clear technical visions you can explain complex technical ideas to designers PMs and other engineers <p> <li> <li> <p> Able to dive into codebases and figure out how things work with minimal guidance <p> <li> <li> <p> Proficient in leveraging device capabilities and technologies like ARKit and CoreML and hungry to learn and tinker with new technologies <p> <li> <li> <p> Solid understanding of concurrent programming memory management IO app lifecycle multithreading and networking <p> <li> <li> <p> Experience running AB experiments and interpreting data to inform product insights <p> <li> <li> <p> Note You dont need to have had previous experience with AIML but it is a preference Looking for candidates excited about building AI products even better if you actively keep up with the space <p> <li> <ul> <p> <p> <p> This position is not eligible for relocation assistance <p> <p> <p> <p> LIREMOTE <p> <p> LIKK6 <p><p>
Staff Software Engineer - Ads Serving Platform
Company: Pinterest
Location: USA
Posted Apr 23, 2024
<p class=jobDescription> <p> Pinterest is one of the fastest growing online advertising platforms and our continued success depends on rapidly scaling our core revenuegenerating systems Specifically we need 10X the scale of our campaign management ad delivery and machine learning platforms while enabling developers inside Pinterest and external advertisers to build and iterate rapidly on new features We are looking for multiple staff engineers to initiate design and build the nextgen version of key infra components in our monetization ecosystem such as modernizing an endtoend ML platform serving over hundreds of use cases making billions of predictions per second and redesigning our catalog ingestion and ads delivery systems to become one of the leading advertising platforms in the world These roles are exciting because you will be able to lean on your deep infra knowledge to redesign systems to handle a much bigger scale while also having the chance to work with very experienced engineers and crossfunctional partners <p> <p> <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Rearchitect core catalog ads indexing and serving infrastructure to achieve greater scalability freshness performance and reliability using data storage streaming processing and information retrieval technologies such as MySQL TiDB Flink and HNSW <p> <li> <li> <p> Modernize the ML ecosystem for the entire Pinterest Ads product replacing a hodgepodge of outofdate ML models with a unified modern and privacyfirst ML stack with Pytorch Spark Iceberg and GPU based serving <p> <li> <li> <p> Collaborate with crossfunctional teams to define problems and drive solutions <p> <li> <li> <p> Work with a strong team of engineers and provide technical guidance and mentorship <p> <li> <ul> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> 6+ years of relevant industry experience with distributed systems transactional datastores and systems programming <p> <li> <li> <p> Experience in building and owning large scale high performance infrastructure powering ads recommendation search or other consumer facing applications <p> <li> <li> <p> Experience solving enduser problems and envisioning solutions to improve their productivity <p> <li> <li> <p> Proficiency in Java C++ or Python <p> <li> <ul> <p> <p> <p> <strong> Relocation Statement <strong> <p> <p> This position is not eligible for relocation assistance Visit our <a class=fontbold underline fontbold underline fontbold underline href=httpswwwpinterestcareerscompinflex rel=noopener noreferrer nofollow target=blank> PinFlex <a> page to learn more about our working model <p> <p> <p> <p> LICL5 <p> <p> LIREMOTE <p><p>
Customer Marketing Manager
Company: Vercel
Location: USA
Posted Apr 23, 2024
<p class=jobDescription> <h2> About Vercel <h2> <p> Vercels Frontend Cloud provides the developer experience and infrastructure to build scale and secure a faster more personalized web Customers like Under Armour eBay The Washington Post Johnson amp Johnson and Zapier use Vercel to build dynamic user experiences on the web <p> <p> At Vercel our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life <p> <h2> About the Role <h2> <p> We are seeking a Customer Marketing Manager to lead impactful and datadriven campaigns to delight our customers and drive longterm value Leveraging your expertise in the developer tooling industry you will craft targeted marketing programs to engage and nurture customers throughout their lifecycle driving retention and revenue growth <p> <p> This role requires a creative and analytical thinker with experience building and executing customer marketing programs in a fastpaced agile environment If you have a passion for delivering exceptional customer experiences for developers we want to hear from you <p> <p> <p> <h2> What You Will Do <h2> <ul> <li> <p> Develop and execute customer marketing strategies to drive activation retention and expansion for existing customers including upsell campaigns and targeted marketing communications <p> <li> <li> <p> Analyze customer data to identify patterns trends and opportunities to segment and personalize marketing campaigns for maximum impact <p> <li> <li> <p> Collaborate with crossfunctional teams Sales Product Support to provide customer insights and align on customerfocused initiatives <p> <li> <li> <p> Manage customer communication channels for customer marketing campaigns including email inapp messages webinars and events <p> <li> <li> <p> Create and maintain customer journey maps to ensure that marketing strategies are aligned with the customers needs and expectations <p> <li> <li> <p> Continuously monitor analyze and report on the performance of customer marketing initiatives using findings to refine and optimize future campaigns <p> <li> <li> <p> Stay current with the latest trends and technologies in customer marketing to ensure our strategies remain innovative and effective <p> <li> <ul> <p> <p> <h2> About You <h2> <ul> <li> <p> Minimum of 2 years in customer marketing lifecycle marketing retention and customer success roles preferably in a tech or startup environment <p> <li> <li> <p> Strong understanding of the developer ecosystem including knowledge of programming languages software development practices and developer tools <p> <li> <li> <p> Proficiency in Salesforce CRM marketing automation platforms and analytics tools <p> <li> <li> <p> Analytical mindset with the ability to interpret data identify trends and make datadriven decisions Expert proficiency in ExcelGoogle Sheets is required R Python andor SQL proficiency preferred <p> <li> <li> <p> Strong interpersonal skills with the ability to collaborate communicate and project manage across teams Previous customerfacing work is a plus <p> <li> <li> <p> Strong project management and organizational skills with a demonstrated ability to adhere to design and project workflows ensuring consistency and quality in all work <p> <li> <li> <p> Selfmotivated and able to work independently as well as collaboratively in a fastpaced startup environment <p> <li> <ul> <h2> <h2> <h2> Benefits <h2> <p> Great compensation package and stock options <p> <p> Inclusive Healthcare Package <p> <p> Learn and Grow we provide mentorship and send you to events that help you build your network and skills <p> <p> Flexible Time Off Flexible vacation policy with a recommended 4weeks per year and paid holidays <p> <p> Remote Friendly Work with teammates from different time zones across the globe <p> <p> We will provide you the gear you need to do your role and a WFH budget for you to outfit your space as needed <p> <p> <p> <p> The San Francisco CA base pay range for this role is $11300000 $14700000 This salary range is an estimate Actual salary will be based on job related skills experience and location Pay ranges outside San Francisco may be adjusted based on employee location The total compensation package also includes benefits and equitybased compensation Your recruiter can share more about the specific pay range for your location during the hiring process <p> <p> Vercel is committed to fostering and empowering an inclusive community within our organization We do not discriminate on the basis of race religion color gender expression or identity sexual orientation national origin citizenship age marital status veteran status disability status or any other characteristic protected by law Vercel encourages everyone to apply for our available positions even if they dont necessarily check every box on the job description <p><p>
Senior Manager - Performance Marketing
Company: Vercel
Location: USA
Posted Apr 22, 2024
<p class=jobDescription> <h2> About Vercel <h2> <p> Vercels Frontend Cloud provides the developer experience and infrastructure to build scale and secure a faster more personalized web Customers like Under Armour eBay The Washington Post Johnson amp Johnson and Zapier use Vercel to build dynamic user experiences on the web <p> <p> At Vercel our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life <p> <h2> About the Role <h2> <p> As Vercels Senior Manager Performance Marketing you will be the owner of our digital advertising strategy and execution primarily focusing on platforms like LinkedIn Meta Google Search Google Display and YouTube You will take ownership of our digital advertising channels evaluate and grow our current campaigns and craft a plan to achieve pipeline objectives <p> <p> This role requires a collaborative spirit and a proven ability to work seamlessly with teams across revenue marketing product marketing marketing operations content brand design and web development The ideal candidate will bring a deepseated expertise in digital marketing strategy and execution underscored by a successful track record in leveraging cuttingedge technology and analytics to drive growth across a comprehensive digital advertising program astute budget management and rigorous performance analysis You will report to Director of Growth and will be located in hybrid San Francisco or New York City <p> <h2> <h2> <h2> What You Will Do <h2> <ul> <li> <p> <strong> Own amp execute Vercels entire paid acquisition program for all our digital channels <strong> <p> <p> Through research and triangulation of inputs and your own assumptions you will form a plan and budget to achieve the right set of outcomes through an integrated digital campaign The goal is to generate awareness interest and conversion for Vercels Enterprise amp selfserve products You will be living in our ad platforms and reporting on trends and performance <p> <li> <li> <p> <strong> Build awareness <strong> <p> <p> Determine the content and interactions needed to generate interest and build reputation with target audience individual developers and engineering leaders This will include how we show up on our website and other digital properties and external communities <p> <li> <li> <p> <strong> Drive engagement that converts into Enterprise pipeline or activated signups <strong> <p> <p> Youll determine the appropriate strategies to harvest awareness and ultimately drive people to sign up for Vercel or downfunnel lead captures <p> <li> <li> <p> <strong> Test optimize repeat <strong> <p> <p> Youll monitor performance closely and at all levels and you will look at ways to test and optimize to achieve the best results Youll be the datadriven voice of the strategy performance and recommendations for how we achieve a digital presence and desired outcomes <p> <p> Campaign optimization keyword and search term management ad copy creation and testing landing page testing and bid and budget management <p> <li> <li> <p> <strong> Create strong crossfunctional relationships <strong> <p> <p> In tandem with Demand Gen PMM amp Dev Rel you will develop digital strategies for Enterprise demand generation campaigns and selfserve sign ups Strategies may cover multiple buyer journey stages with tactics ranging from lead generation to reengagement and pipeline acceleration <p> <li> <ul> <h2> <h2> <h2> About You <h2> <ul> <li> <p> 4+ years experience in digital advertising and performance analytics as demonstrated by a track record of significant growth metrics in roles at highgrowth B2B SaaS companies <p> <li> <li> <p> Demonstrated success in managing and scaling digital advertising campaigns across LinkedIn Meta YouTube and other platforms leading to positive ROI amp pipeline generation <p> <li> <li> <p> Demonstrated proficiency in budget management with a strategic approach to allocating resources across multiple campaigns to achieve optimal ROI <p> <li> <li> <p> Excellent analytical skills evidenced by the ability to craft and oversee datadriven strategies that substantially increase SQOs pipeline growth and overall market presence <p> <li> <li> <p> Excellent project management skills you pride yourself on keeping the trains running when collaborating crossfunctionally <p> <li> <li> <p> Excellent writer and communicator can succinctly explain concepts in plain language <p> <li> <li> <p> A track record of effective collaboration within crossfunctional teams contributing to integrated marketing efforts that enhance brand voice and market position <p> <li> <ul> <h2> <h2> <h2> Bonus If You <h2> <ul> <li> <p> Understands basic web development principles and can work with Engineering teams <p> <li> <li> <p> Have previously worked at a dev tools company or sold to a technical audience <p> <li> <li> <p> Have been described as high agency by colleagues friends or family <p> <li> <ul> <h2> <h2> <h2> Benefits <h2> <ul> <li> <p> Great compensation package and stock options <p> <li> <li> <p> Inclusive Healthcare Package <p> <li> <li> <p> Learn and Grow we provide mentorship and send you to events that help you build your network and skills <p> <li> <li> <p> Flexible Time Off Flexible vacation policy with a recommended 4weeks per year and paid holidays <p> <li> <li> <p> Remote Friendly Work with teammates from different time zones across the globe <p> <li> <li> <p> We will provide you the gear you need to do your role and a WFH budget for you to outfit your space as needed <p> <li> <ul> <p> The San Francisco CA base pay range for this role is $14600000 $20400000 This salary range is an estimate Actual salary will be based on job related skills experience and location Pay ranges outside San Francisco may be adjusted based on employee location The total compensation package also includes benefits and equitybased compensation Your recruiter can share more about the specific pay range for your location during the hiring process <p> <p> Vercel is committed to fostering and empowering an inclusive community within our organization We do not discriminate on the basis of race religion color gender expression or identity sexual orientation national origin citizenship age marital status veteran status disability status or any other characteristic protected by law Vercel encourages everyone to apply for our available positions even if they dont necessarily check every box on the job description <p><p>
Senior Engineering Manager - District Platform
Company: Khan Academy
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> <strong> ABOUT KHAN ACADEMY <strong> <p> <p> Khan Academy is a nonprofit with the mission to deliver a free worldclass education to anyone anywhere Our proven learning platform offers free highquality supplemental learning resources that cover PreK 12th grade and early college core academic subjects with a focus on math and science We have over 155 million registered learners globally and are committed to improving learning outcomes for students around the world with a focus on learners in historically underresourced communities <p> <p> <strong> OUR COMMUNITY <strong> <p> <p> Our students teachers and parents come from all walks of life and so do we Our team includes people from academia traditionalnontraditional education big tech companies and tiny startups We hire great people from diverse backgrounds and experiences because it makes our company stronger We value diversity equity inclusion and belonging as necessary to achieve our mission and impact the communities we serve We know that transforming education starts inhouse with learning about ourselves and our colleagues We strive to be worldclass in investing in our people and commit to developing you as a professional <p> <p> <strong> THE ROLE <strong> <p> <p> We are looking for an experienced engineering leader to help manage our District Platform team This role will <p> <ul> <li> <p> Drive delivery on product goals through direct people management <p> <li> <li> <p> Partner with crossfunctional colleagues in design and product management <p> <li> <li> <p> Build and grow expertsleaders through feedback and attention to personal career development <p> <li> <li> <p> Collaborate with external partners to deliver contractual features <p> <li> <li> <p> Partner with architects and other engineering managers to make sure our product architecture performance and quality meet the needs of our users <p> <li> <li> <p> Empower engineers and support them with tools and processes to efficiently deliver amazing user experiences <p> <li> <ul> <p> You can read about our latest work on our <a class=fontbold underline fontbold underline fontbold underline href=httpsblogkhanacademyorgengineering rel=noopener noreferrer nofollow target=blank> Engineering Blog <a> A few highlights <p> <ul> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsblogkhanacademyorgincrementalrewriteswithgraphql rel=noopener noreferrer nofollow target=blank> Incremental Rewrites with GraphQL <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsblogkhanacademyorgourtransitiontoreactnative rel=noopener noreferrer nofollow target=blank> Our Transition to React Native <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsblogkhanacademyorggoservicesonegoliathproject rel=noopener noreferrer nofollow target=blank> Go + Services = One Goliath Project <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsblogkhanacademyorghowengineeringprinciplescanhelpyouscale rel=noopener noreferrer nofollow target=blank> How Engineering Principles Can Help You Scale <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsengineeringkhanacademyorgpostsupgradebuttonslinkshtm rel=noopener noreferrer nofollow target=blank> How to upgrade hundreds of React components without breaking production <a> <p> <li> <ul> <p> <strong> WHAT YOU BRING <strong> <p> <ul> <li> <p> At least 7 years of experience managing teams of software engineers <p> <li> <li> <p> Experience with Agile development and methodologies web and mobile application architecture and development <p> <li> <li> <p> Experience with design systems shared component libraries and working with designers <p> <li> <li> <p> The ability to manage a diverse and distributed team of engineers from all backgrounds <p> <li> <li> <p> Strong communication skills both spoken and written a history of blogging or essaywriting is helpful <p> <li> <li> <p> To command technical respect you can dive into technical discussions and deeply understand and influence the decision making process <p> <li> <li> <p> To excel at giving and receiving feedback <p> <li> <li> <p> Passion for helping others succeed <p> <li> <ul> <p> <strong> WE WELCOME <strong> <p> <p> Candidates with experience in any and all technologies We dont require experience in any particular language or tool Our commitment to onboarding and mentorship means you wont be left in the dark as you learn new technologies <p> <p> <strong> PERKS AND BENEFITS <strong> <p> <p> We may be a nonprofit but we reward our talented team extremely well <p> <ul> <li> <p> Competitive salaries <p> <li> <li> <p> Ample paid time off as needed Your wellbeing is a priority <p> <li> <li> <p> Remotefirst culture that caters to your time zone with open flexibility as needed at times <p> <li> <li> <p> Generous parental leave <p> <li> <li> <p> An exceptional team that trusts you and gives you the freedom to do your best <p> <li> <li> <p> The chance to put your talents towards a deeply meaningful mission and the opportunity to work on highimpact products that are already defining the future of education <p> <li> <li> <p> Opportunities to connect through affinity ally and social groups <p> <li> <li> <p> And we offer all those other typical benefits as well 401k + 4 matching amp comprehensive insurance including medical dental vision and life <p> <li> <ul> <p> At Khan Academy we are committed to fair and equitable compensation practices the wellbeing of our employees and our Khan community This belief is why we have built out a robust Total Rewards package that includes competitive base salaries and extensive benefits and perks to support physical mental and financial wellbeing <p> <p> The target salary range for this position is $181990 $227488 USD $227487 $284360 CAN The pay range for this position is a general guideline only The salary offered will depend on internal pay equity and the candidates relevant skills experience qualifications and job market data Exceptional performers in this role who make an outsized contribution can make well in excess of this range Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits <p> <h3> <strong> MORE ABOUT US <strong> <h3> <ul> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpwwwtedcomtalkssalmankhanletsusevideotoreinventeducation rel=noopener noreferrer nofollow target=blank> Sals TED talk from 2011 <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpwwwtedcomtalkssalkhanletsteachformasterynottestscores rel=noopener noreferrer nofollow target=blank> Sals TED talk from 2015 <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtedcomtalkssalkhanhowaicouldsavenotdestroyeducationc rel=noopener noreferrer nofollow target=blank> Sals TED talk from 2023 <a> <p> <li> <li> <p> Our team <a class=fontbold underline fontbold underline fontbold underline href=httpwwwkhanacademyorgabouttheteam rel=noopener noreferrer nofollow target=blank> httpwwwkhanacademyorgabouttheteam <a> <p> <li> <ul> <p> <strong> OUR COMPANY VALUES <strong> <p> <p> <strong> Live amp breathe learners <strong> <p> <p> We deeply understand and empathize with our users We leverage user insights research and experience to build content products services and experiences that our users trust and love Our success is defined by the success of our learners and educators <p> <p> <strong> Take a stand <strong> <p> <p> As a company we have conviction in our aspirational point of view of how education will evolve and we arent afraid to take bold bets to invent the future we want to see The work we do is in service to moving towards that point of view However we also listen learn and flex in the face of new data and commit to evolving this point of view as the industry and our users evolve <p> <p> <strong> Embrace diverse perspectives <strong> <p> <p> We are a diverse community We seek out and embrace a diversity of voices perspectives and life experiences leading to stronger more inclusive teams and better outcomes As individuals we are committed to bringing up tough topics and leaning into different points of view with curiosity We actively listen learn and collaborate to gain a shared understanding When a decision is made we commit to moving forward as a united team <p> <p> <strong> Work responsibly and sustainably <strong> <p> <p> We understand that achieving our audacious mission is a marathon so we set realistic timelines and we focus on delivery that also links to the bigger picture As a nonprofit we are supported by the generosity of donors as well as strategic partners and understand our responsibility to our finite resources We spend every dollar as though it were our own We are responsible for the impact we have on the world and to each other We ensure our team and company stay healthy and financially sustainable <p> <p> <strong> Bring out the joy <strong> <p> <p> We are committed to making learning a joyful process This informs what we build for our users and the culture we cocreate with our teammates partners and donors <p> <p> <strong> Cultivate learning mindset <strong> <p> <p> We believe in the power of growth for learners and for ourselves We constantly learn and teach to improve our offerings ourselves and our organization We learn from our mistakes and arent afraid to fail We dont let past failures or successes stop us from taking future bold action and achieving our goals <p> <p> <strong> Deliver wow <strong> <p> <p> We insist on high standards and deliver delightful effective endtoend experiences that our users can rely on while at the same time we dont let perfect be the enemy of the goodWe choose to focus on fewer things each of which aligns to our ambitious vision so we can deliver highquality experiences that accelerate positive measurable learning with our strategic partners <p> <p> <em> We are committed to equal employment opportunity regardless of race color ancestry religion sex gender gender identity or expression national origin sexual orientation age citizenship marital status disability or Veteran status We value diversity equity and inclusion and we encourage candidates from historically underrepresented groups to apply <em> <p><p>
Professional Services Delivery Manager
Company: EDB
Location: USA
Posted Apr 23, 2024
<p class=jobDescription> <p> <p> <p> <strong> Delivery Manager Professional Services Americas <strong> <p> <p> <strong> This person must reside in the United States <strong> <p> <p> <p> <p> <strong> Role Overview <strong> <p> <p> The Delivery Manager plays a pivotal role in driving the success of customer implementations within our Professional Services team encompassing Database Consultants Trainers and Solution Architects This role demands effective project coordination comprehensive team management and strategic oversight Key to this role is the ability to engage effectively with all levels of leadership both within our organization and on the customers side The Delivery Manager will be responsible for the overall performance and development of the team aligning with our mission to ensure optimal customer utilization of our products and maximized timetovalue delivery <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> <strong> Team Management and Line Management <strong> Oversee the professional development performance management and recruitment of Consultants within the Professional Services team Foster a collaborative and highperforming team environment <p> <li> <li> <p> <strong> Project Management <strong> Lead the full project lifecycle ensuring projects meet scope budget time and quality objectives leveraging standard project management methods and tooling <p> <li> <li> <p> <strong> InterTeam Coordination <strong> Actively coordinate between various internal teams and customer teams to ensure alignment efficiency and effective collaboration throughout the project lifecycle <p> <li> <li> <p> <strong> Partner Delivery Management <strong> Oversee and coordinate project delivery through partners ensuring alignment with project goals quality standards and timelines <p> <li> <li> <p> <strong> Strategic Planning <strong> Develop and implement strategic plans for team development capacity resource allocation and project execution <p> <li> <li> <p> <strong> Leadership Engagement <strong> Build and maintain strong relationships with leaders at all levels within our organization and with our customers ensuring alignment and effective collaboration <p> <li> <li> <p> <strong> Stakeholder Communication <strong> Maintain effective communication across all levels ensuring clear status reporting stakeholder engagement and escalation management <p> <li> <li> <p> <strong> Risk Management <strong> Identify and mitigate project and team risks ensuring alignment with business goals <p> <li> <li> <p> <strong> Resource and Financial Management <strong> Oversee resource allocation and budgeting ensuring efficient use of resources and financial health of projects <p> <li> <li> <p> <strong> Quality Assurance and Process Improvement <strong> Uphold high standards in project delivery and seek continuous process improvements <p> <li> <li> <p> <strong> Coaching and Mentoring <strong> Provide mentorship and career development guidance to team members <p> <li> <ul> <p> <strong> Core Deliverables <strong> <p> <ul> <li> <p> Successful delivery of projects meeting all performance criteria and demonstrating effective coordination between various teams within our organization and with our customers <p> <li> <li> <p> Effective management and development of the Professional Services team <p> <li> <li> <p> Strategic planning and execution for team and project success <p> <li> <li> <p> Comprehensive financial and project reporting <p> <li> <li> <p> Continuous improvement in team performance and project processes <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Minimum of 7 years in projectprogram management with substantial experience in team management and development preferably in a technical or databasefocused environment <p> <li> <li> <p> Proven leadership skills and experience in line management <p> <li> <li> <p> Exceptional stakeholder management skills with a customerfirst approach <p> <li> <li> <p> Strong communication negotiation and conflict resolution skills <p> <li> <li> <p> Proficiency in MS Project MS Office and Google Suite <p> <li> <li> <p> Strategic thinking and problemsolving abilities <p> <li> <li> <p> Detail oriented with excellent follow through skills and a sense of urgency <p> <li> <ul> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Experience with Postgres or other database technologies <p> <li> <li> <p> Advanced project management certifications eg PRINCE2 PMI PMP <p> <li> <li> <p> Experience in strategic planning and team development <p> <li> <li> <p> Experience in delivering technical projects <p> <li> <li> <p> Having proficiency in a language other than English will be advantageous <p> <li> <ul> <p> <strong> LIRemote <strong> <p> <p> <p> <p> <p><p>
Director - Customer Success (Individual Contributor)
Company: OfferFit
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> <strong> Position Overview <strong> <p> <p> The Director of Customer Success is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product In this capacity you will collaborate closely with different teams internally and externally to drive renewals upsells and expansions Youll oversee design and execution of OfferFit use cases working closely with customers to identify future use cases and own executive level relationships You will also contribute significantly to the OfferFit product development process and act as the voice of our customers Finally given the analytical nature of OfferFits product and use cases you will conduct analysis of results and build compelling presentations to communicate customers insights troubleshoot issues and showcase OfferFits value proposition <p> <p> <strong> In particular you will <strong> <p> <ul> <li> <p> Quarterback OfferFit teams to ensure customers continued success with deployments and implementations <p> <li> <li> <p> Become a trusted advisor to customer executives serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit <p> <li> <li> <p> Conduct analysis including using Excel SQL and provide datadriven presentations on OfferFits business impact use case insights and guide customers through troubleshooting <p> <li> <li> <p> Synthesize and communicate stories based on customer insights <p> <li> <li> <p> Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition <p> <li> <li> <p> Work closely with the OfferFit sales team to drive renewals amp upsell opportunities <p> <li> <li> <p> Communicate customer needs to OfferFits product amp marketing teams to ensure a customercentric product roadmap <p> <li> <ul> <p> <strong> Why is it great <strong> <p> <ul> <li> <p> Be the face of the company working alongside our customers to help them succeed <p> <li> <li> <p> Lead the AI transformation happening in marketing technology today OfferFit is at the forefront so youll be in the middle of the action <p> <li> <li> <p> Join OfferFits fastpaced supportive and professional team We make sure all of our team members are empowered and receive great mentorship and coaching <p> <li> <li> <p> Our customers really love working with us Check out what they have to say about OfferFit here httpsofferfitaicontenttype=casestudy <p> <li> <ul> <p> <strong> Whos a fit <strong> <p> <ul> <li> <p> Entrepreneurial you take initiative work around obstacles and always seek creative ways to get to the next level <p> <li> <li> <p> People person you build trustbased relationships with external partners and combine empathy with a willingness to have direct challenging conversations <p> <li> <li> <p> Analyticallydriven You are able to draw insights from raw data and perform analysis that is helpful and clear to customers <p> <li> <li> <p> Technology enthusiast you are passionate about new technologies and their potential to impact businessasusual <p> <li> <li> <p> Structured and organized you can structure a plan align stakeholders and see it through to execution <p> <li> <li> <p> Clear communicator you are able to express yourself clearly and persuasively both in writing and speech <p> <li> <li> <p> Prior Customer Success or Strategy Consulting experience preferred Familiarity with data science or machine learning is a strong plus <p> <li> <ul> <p> <strong> Additional Requirements <strong> <p> <ul> <li> <p> 20 travel to customers is expected <p> <li> <ul> <p> The base salary range for this position in the United States is $164000 $182000 per year plus eligibility for additional commission ranging $42000 $46000 with an overall OTE of $206000 $228000 Eligibility for an additional end of year performance bonus commissions when applicable andor equity options may be provided as part of the compensation package in addition to a full range of medical financial andor other benefits depending on the position offered Please note that we adjust compensation for nonUS countries using a relative cost of labor adjustment between the US and your country of residence Applicants should apply via OfferFits internal or external careers site <p> <p> <strong> OfferFit Benefits and Perks <strong> <p> <ul> <li> <p> Generous PTO starting at 25 days PTO per year and Parental Leave policy 12 weeks paid <p> <li> <li> <p> 100 remote work environment with flexible hours <p> <li> <li> <p> Quarterly gatherings where we meet in person in a different city to work together bond as a team and celebrate our progress <p> <li> <li> <p> Weekly team events lunch and learns trivia virtual escape rooms town hall and team health barometer meetings <p> <li> <li> <p> Ability to learn and develop from an experienced leadership team exAmazon McKinsey BCG and IBM among others who are focused on building a talented diverse and inclusive team <p> <li> <li> <p> Dedication to building a strong culture eg team resource groups weekly recognitions major life event celebrations mental healthsustainability days off etc <p> <li> <li> <p> US Only Competitive Employee benefits major medical vision dental and LTD and 401K matching program <p> <li> <ul><p>
Sr. Fullstack Engineer I, AI Products
Company: Khan Academy
Location: USA
Posted Apr 23, 2024
<p><strong>ABOUT KHAN ACADEMY<strong><p> <p>Khan Academy is a nonprofit with the mission to deliver a free worldclass education to anyone anywhere Our proven learning platform offers free highquality supplemental learning content and practice that cover PreK 12th grade and early college core academic subjects focusing on math and science We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide focusing on learners in historically underresourced communities<p> <p><strong>OUR COMMUNITY <strong><p> <p>Our students teachers and parents come from all walks of life and so do we Our team includes people from academia traditionalnontraditional education big tech companies and tiny startups We hire great people from diverse backgrounds and experiences because it makes our company stronger We value diversity equity inclusion and belonging as necessary to achieve our mission and impact the communities we serve We know that transforming education starts inhouse with learning about ourselves and our colleagues We strive to be worldclass in investing in our people and commit to developing you as a professional<p> <p><span style=fontweight><strong>THE ROLE<strong><span><p> <p>Currently we are focused on providing equitable solutions to historically underresourced communities of learners and teachers and <a class=cctgpl01 href=22httpsengineeringkhanacademyorgpostsengprincipleshelpscalehtm22 rel=nofollow>guided by our Engineering Principles<a> On the Product team you might work on projects such as<p> <ul style=> <li style=>Integrating state of the art learning science into our product to enable learners and teachers to quickly identify and address learning gaps on the fly<li> <li style=>Partnering with public school districts with a high percentage of Free and Reduced Price Lunch students to build and scale our teacher and learner tools to millions of learners who otherwise would not have discovered us<li> <li style=>Building tools for teachers to use Khan Academy as a strategic supplement in their classrooms<li> <ul> <p>With the recent launch of <a class=cctgpl01 href=22httpsblogkhanacademyorgharnessingaisothatallstudentsbenefitanonprofitapproachforequalaccess22 rel=nofollow><u>Khanmigo and Artificial Intelligence AI<u><a> as a technology this role will help harness the power of AI to deliver the product capabilities where applicable<p> <p>We are a remotefirst organization and we strive to build using technology that is best suited to solving problems for our learners Currently we build with Go GraphQL JavaScript React amp React Native Redux and we adopt new technologies like LLMs when theyll help us better achieve our goals At Khan one of our values is Cultivate Learning Mindsets so for us its important that were working with all of our engineers to help match the right opportunity to the right individual in order to ensure every engineer is operating at their learning edge<p> <p>You can read about our latest work on our <a class=cctgpl01 href=22httpengineeringkhanacademyorg22 rel=nofollow><u>Engineering Blog<u><a> A few highlights<p> <ul style=> <li style=><a class=cctgpl01 href=22httpsblogkhanacademyorgincrementalrewriteswithgraphql22 rel=nofollow><u>Incremental Rewrites with GraphQL<u><a><li> <li style=><a class=cctgpl01 href=22httpsengineeringkhanacademyorgpostsreactnativeatkhanhtm22 rel=nofollow><u>Our Transition to React Native<u><a><li> <li style=><a class=cctgpl01 href=22httpengineeringkhanacademyorgpostsgoliathhtm22 rel=nofollow><u>Go + Services = One Goliath Project<u><a><li> <li style=><a class=cctgpl01 href=22httpsblogkhanacademyorghowengineeringprinciplescanhelpyouscale22 rel=nofollow><u>How Engineering Principles Can Help You Scale<u><a><li> <li style=><a class=cctgpl01 href=22httpengineeringkhanacademyorgpostsupgradebuttonslinkshtm22 rel=nofollow><u>How to upgrade hundreds of React components without breaking production<u><a><li> <ul> <p><strong>WHAT YOU BRING<strong><p> <ul style=> <li style=>5+ years experience building worldclass product experiences for an interactive webapp In particular you have built and maintained scalable backend services as well as complex stateful frontend user interfaces<li> <li style=>Experience using Generative AI LLMs to build products<span dataid=4a648ab454574c1a9a5a695affbcb8f5 id=4a648ab454574c1a9a5a695affbcb8f5> Knowledge of common prompt engineering techniques current state of generative models and engineering techniques such as RAG<span><li> <li style=>Strong technical project management skills as our Senior Software Engineers often lead projects<li> <li style=>Experience building and maintaining complex software Youll join us in writing clean maintainable software that solves hard problems Youll write testable quality code Youll push the team and the mission forward with your contributions<li> <li style=>Strong communication thoughtfulness and desire to give and receive regular feedback<li> <li style=>Motivated by the Khan Academy mission to provide a free worldclass education for anyone anywhere<li> <li style=>Proven crosscultural competency skills demonstrating selfawareness awareness of other and the ability to adopt inclusive perspectives attitudes and behaviors to drive inclusion and belonging throughout the organization<li> <li style=>Empathy for learners around the world You love learning and are excited about helping others learn to love learning Youre motivated to learn new things and share what you learn with the world<li> <li style=>Excitement about helping Khan Academy bring a free worldclass education to the world<li> <ul> <p><strong>WE WELCOME<strong><p> <p>Candidates with experience in any and all technologies We dont require experience in any particular language or tool Our commitment to onboarding and mentorship means you wont be left in the dark as you learn new technologies<p> <p><strong>PERKS AND BENEFITS<strong><p> <p>We may be a nonprofit but we reward our talented team extremely well We offer<p> <ul class=akul style=> <li style=>Competitive salaries<li> <li style=>Ample paid time off as needed Your wellbeing is a priority<li> <li style=>Remotefirst culture that caters to your time zone with open flexibility as needed at times<li> <li style=>Generous parental leave<li> <li style=>An exceptional team that trusts you and gives you the freedom to do your best<li> <li style=>The chance to put your talents towards a deeply meaningful mission and the opportunity to work on highimpact products that are already defining the future of education<li> <li style=>Opportunities to connect through affinity ally and social groups<li> <li style=>And we offer all those other typical benefits as well 401k + 4 matching amp comprehensive insurance including medical dental vision and life<li> <ul> <p>At Khan Academy we are committed to fair and equitable compensation practices the wellbeing of our employees and our Khan community This belief is why we have built out a robust Total Rewards package that includes competitive base salaries and extensive benefits and perks to support physical mental and financial wellbeing<p> <p>The target salary range for this position is $137781 $172339 USD $172226 $215424 CAD The pay range for this position is a general guideline only The salary offered will depend on internal pay equity and the candidates relevant skills experience qualifications and job market data Exceptional performers in this role who make an outsized contribution can make well in excess of this range Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits<p> <div class=h3><strong>MORE ABOUT US<strong><div> <ul style=> <li style=><a href=22httpwwwtedcomtalkssalmankhanletsusevideotoreinventeducation22 rel=nofollow><span style=fontweight>Sals TED talk from 2011<span><a><li> <li style=><a href=22httpwwwtedcomtalkssalkhanletsteachformasterynottestscores22 rel=nofollow><span style=fontweight>Sals TED talk from 2015<span><a><li> <li style=><a href=22httpswwwtedcomtalkssalkhanhowaicouldsavenotdestroyeducation22 rel=nofollow><span style=fontweight>Sals TED talk from 2023<span><a><li> <li style=><span style=fontweight>Our team <span><a href=22httpwwwkhanacademyorgabouttheteam22 rel=nofollow><span style=fontweight>httpwwwkhanacademyorgabouttheteam<span><a><li> <ul> <div class=h3><strong>OUR COMPANY VALUES<strong><div> <p><strong>Live amp breathe learners<strong><p> <p>We deeply understand and empathize with our users We leverage user insights research and experience to build content products services and experiences that our users trust and love Our success is defined by the success of our learners and educators<p> <p><strong>Take a stand<strong><p> <p>As a company we have conviction in our aspirational point of view of how education will evolve The work we do is in service to moving towards that point of view However we also listen learn and flex in the face of new data and commit to evolving this point of view as the industry and our users evolve<p> <p><strong>Embrace diverse perspectives<strong><p> <p>We are a diverse community We seek out and embrace a diversity of voices perspectives and life experiences leading to stronger more inclusive teams and better outcomes As individuals we are committed to bringing up tough topics and leaning into different points of view with curiosity We actively listen learn and collaborate to gain a shared understanding When a decision is made we commit to moving forward as a united team<p> <p><strong>Work responsibly and sustainably<strong><p> <p>We understand that achieving our audacious mission is a marathon so we set realistic timelines and we focus on delivery that also links to the bigger picture As a nonprofit we are supported by the generosity of donors as well as strategic partners and understand our responsibility to our finite resources We spend every dollar as though it were our own We are responsible for the impact we have on the world and to each other We ensure our team and company stay healthy and financially sustainable<p> <p><strong>Bring out the joy<strong><p> <p>We are committed to making learning a joyful process This informs what we build for our users and the culture we cocreate with our teammates partners and donors<p> <p><strong>Cultivate learning mindset<strong><p> <p>We believe in the power of growth for learners and for ourselves We constantly learn and teach to improve our offerings ourselves and our organization We learn from our mistakes and arent afraid to fail We dont let past failures or successes stop us from taking future bold action and achieving our goals<p> <p><strong>Deliver wow<strong><p> <p>We insist on high standards and deliver delightful effective endtoend experiences that our users can rely on We choose to focus on fewer things each of which aligns to our ambitious vision so we can deliver highquality experiences that accelerate positive measurable learning with our strategic partners<p> <p><em>We are committed to equal employment opportunity regardless of race color ancestry religion sex gender gender identity or expression national origin sexual orientation age citizenship marital status disability or Veteran status We value diversity equity and inclusion and we encourage candidates from historically underrepresented groups to apply<em><p><img src=httpsremotivecomjobtrack1907879blankgifsource=publicapi alt=>
Developer Support Specialist III
Company: Calendly
Location: USA
Posted Apr 22, 2024
<p class=jobDescription> <h2> <strong> Why join Calendlys Customer Experience team <strong> <h2> <p> We are on the lookout for a technical support specialist with a robust background in development and integration This role requires a professional skilled in supporting customers with API SAMLSCIM technical integrations and broader development challenges Beyond troubleshooting you will significantly contribute to enhancing the productivity and knowledge base of the Customer Experience department This includes developing resources and processes for a team that is focusing on our enterprise clients ensuring their unique needs are met efficiently <p> <p> The ideal candidate will have a strong foundation in software development or a similar technical field equipped to navigate the unique challenges presented by both developers and enterprise customers Leadership qualities technical expertise and a selfdriven curiosity for resolving technical issues are highly prized Moreover this individual should exhibit a businessoriented approach capable of discerning patterns in user needs and spearheading projects that deliver meaningful impact to our users A proactive communication style the ability to convey customer needs effectively and the capacity to work independently while aligning with team goals are essential traits for this position <p> <h2> <strong> What are some of the high impact opportunities youll tackle <strong> <h2> <ul> <li> <p> Delivering outstanding customer experiences by resolving complex issues and aiding with sophisticated integrations <p> <li> <li> <p> Offering detailed support and tailored solutions for enterprise customers with a focus on development and integration challenges beyond specific platforms <p> <li> <li> <p> Conducting indepth analysis of development practices identifying new opportunities and standardizing processes for enhanced efficiency and effectiveness <p> <li> <li> <p> Acting as a consultant and advocate for enterprise customers guiding them on optimal usage of our tools and ensuring swift issue resolution <p> <li> <li> <p> Developing updating and maintaining resources and documentation for the developer community enhancing their ability to leverage our platform effectively <p> <li> <li> <p> Addressing all relevant customer inquiries including those related to APIs webhooks advanced integrations and authentication mechanisms like SAMLSCIMSSO with a keen eye on innovative solutions and customer satisfaction <p> <li> <li> <p> Upholding exemplary service metrics in terms of response time quality of support and overall customer satisfaction <p> <li> <li> <p> Collaborating closely with Product teams to relay customer feedback and insights helping tailor the product to meet the specific needs and expectations of our users <p> <li> <li> <p> Resolving intricate technical issues that involve code further ensuring customer success and platform reliability <p> <li> <li> <p> Providing technical mentorship to our customer experience teammates to elevate their proficiency in handling customer requests <p> <li> <li> <p> Contributing to the overall knowledge enhancement and process optimization within the department fostering a culture of continuous improvement and excellence <p> <li> <ul> <h2> <strong> This opportunity is for you if you haveare <strong> <h2> <ul> <li> <p> Experience supporting customers through various channels including live chat tickets and phone <p> <li> <li> <p> Experience with SAMLSSOSCIM integration setup and troubleshooting <p> <li> <li> <p> 5+ years of work experience in Customer Support Engineering or similar technology fields <p> <li> <li> <p> 2+ years experience with integration support or internal agent support <p> <li> <li> <p> 1+ year of coding and development experience or equivalent development education <p> <li> <li> <p> Demonstrated ability to read and write web development languages such as HTML CSS Javascript <p> <li> <li> <p> Superb communication skills both internal and customer facing <p> <li> <li> <p> A track record of going above and beyond for your team and customers <p> <li> <li> <p> Impeccable time management skills and an ability to selfdirect <p> <li> <li> <p> Salesforce administration experience a bonus <p> <li> <ul> <h2> <strong> Available shifts <strong> <h2> <ul> <li> <p> This role has a consistent 5day per week work schedule your shift each week will be Monday Friday 9am 6pm EST <p> <li> <ul> <h2> Whats in it for you <h2> <p> Ready to make a serious impact Millions of people already rely on Calendlys products and were still in the midst of our growth curve its a phenomenal time to join us Everything youll work on here will accelerate your career to the next level If you want to learn grow and do the best work of your life alongside the best people youve ever worked with then we hope youll consider allowing Calendly to be a part of your professional career <p> <h2> Our Hiring Process <h2> <p> Typically individuals will participate in the following interview process However there may be slight nuances given the role and or department we are hiring for Please keep in mind that individuals can be declined from the position at any stage of the process <p> <ul> <li> <p> Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team This is a great time to ask any initial questions you have about the company or the role <p> <li> <li> <p> Next well put you in direct contact with your potential manager Youll get a chance to learn even more about life at Calendly the responsibilities within your role and the qualities needed to succeed here <p> <li> <li> <p> Then you will perform an interview exercise where you can highlight your skills <p> <li> <li> <p> Next or in parallel youll meet with your potential team members <p> <li> <li> <p> Finally we connect with those youve worked with before to learn more about the impact you can make the value you bring and the best way to set you up for success at Calendly <p> <li> <ul> <p> We aim to provide an inclusive and equitable experience to everyone who expresses interest in working at Calendly The recruiter assigned to this role will keep you informed every step of the way Have questions Let your recruiter know Want to share your experience We are passionately committed to improving and building on our process and we consider feedback a gift <p> <p> <strong> <em> If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process please contact us at recruitingcalendlycom <em> <strong> <p> <p> <strong> <em> Calendly is registered as an employer in many but not all states If you are located in California Alaska Hawaii Montana North Dakota South Dakota Nebraska Iowa and West Virginia you will not be eligible for employment you will not be eligible for employment Note that all individual roles will specify location eligibility <em> <strong> <p> <p> <strong> <em> All candidates can find our Candidate Privacy Statement <em> <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1UarTnO5b7rIEKowqiyRvw1Zz81mROP7tqNR7sCmhBMedit rel=noopener noreferrer nofollow target=blank> <strong> <em> here <em> <strong> <a> <p> <p> <strong> <em> Candidates residing in California may visit our Notice at Collection for California Candidates here <em> <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1d58uJ1S0ti5jMlekLhXRswLfJAdw0A6editbookmark=idgjdgxs rel=noopener noreferrer nofollow target=blank> <strong> <em> Notice at Collection <em> <strong> <a> <p> <p> Compensation is based on a variety of factors including but not limited to location experience and jobrelated skills In addition Calendly offers a wide range of best in class <a class=fontbold underline fontbold underline fontbold underline href=httpscareerscalendlycombenefitsperks rel=noopener noreferrer nofollow target=blank> <strong> total rewards <strong> <a> This includes comprehensive employee benefits like healthcare dental vision parental leave 401k match paid time off and much more At Calendly we believe exceptional performance deserves exceptional rewards During the hiring process we are committed to sharing details about the compensation range for the position enabling you to make an informed decision <p> <p> Please note that the compensation details listed in role postings reflect the base salary only and do not include bonuscommission equity or benefits <p><p>
Director of Security Operations
Company: Phaidra
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <h3> <strong> Who You Are <strong> <h3> <p> The Director of Security Operations is a strategic leader focused on ensuring Phaidras security capabilities are operating effectively continuously You will play a critical role in safeguarding Phaidras assets infrastructure and operations In this role you will be responsible for overseeing the daytoday operations of our security program including threat detection vulnerability management incident response threat intelligence and security automation You will be responsible for engaging with our customers on all things related to security You will be the lead of the security team providing guidance and direction to a team of security professionals and collaborating with other departments across the organization <p> <p> <strong> We are seeking a team member located within one of the following areas USA <strong> <p> <h3> <strong> Responsibilities <strong> <h3> <ul> <li> <p> Provide strategic direction and leadership to security operations enterprise security amp cloud security functions aligning them with Phaidras overall objectives and risk tolerance <p> <li> <li> <p> Oversee the daytoday operations of the security team including monitoring security events managing incidents and coordinating responses to security threats and breaches <p> <li> <li> <p> Ensure our compliance and continued accreditation with SOC2 GDPR ISO27001 and other programs as required <p> <li> <li> <p> Engage with and present to our customers on all things Phaidra security <p> <ul> <li> <p> Communicate our security posture effectively to customers tailoring your approach for Csuite IT Security and Operations teams as appropriate <p> <li> <li> <p> Lead the response to risk and security questionnaires as required by customers and maintain a questionnaire answer repository <p> <li> <ul> <li> <li> <p> Provide security expertise to our product development efforts by following secure by default principles to integrate appropriate security controls into Phaidras products Collaborate with product teams on security solutions <p> <li> <li> <p> Establish implement and manage a coverage plan with defined service level objectives wellunderstood outcomes and effectiveness tracking to ensure potential issues are discovered and resolved in a timely manner <p> <li> <li> <p> Develop and maintain a comprehensive enterprise and cloud security architecture and procedure for the organization encompassing network security endpoint security cloud security and other critical areas <p> <li> <li> <p> Identify assess and mitigate security risks across the company utilizing risk assessment methodologies and implementing appropriate controls and countermeasures <p> <li> <li> <p> Own Phaidras Security Information and Event Management SIEM Endpoint Detection and Response EDR Intrusion Detection System IDS and optimize tools and processes to identify and prioritize threats and vulnerabilities <p> <li> <li> <p> Implement and optimize security monitoring tools and processes to identify and prioritize threats Implement and optimize a vulnerability management program to identify assess and prioritize vulnerabilities and ensure timely patching <p> <li> <li> <p> Promote a culture of security awareness throughout the organization by providing training educational materials and awareness campaigns to employees at all levels <p> <li> <li> <p> Establish key performance indicators KPIs and metrics to measure the effectiveness of security operations and enterprise security programs providing regular reports and updates to senior management <p> <li> <li> <p> Drive a culture of continuous improvement and innovation within the security organization identifying opportunities to enhance security posture streamline processes and adopt emerging best practices <p> <li> <li> <p> Develop incident response plans and lead efforts to investigate and mitigate security incidents collaborating with internal teams and external partners as needed <p> <li> <li> <p> Ensure compliance with relevant laws regulations and industry standards related to information security and privacy maintaining documentation and reporting as required <p> <li> <li> <p> Develop and manage the security budget for the sec ops function allocating resources effectively to support security initiatives projects and operational needs <p> <li> <li> <p> Build and lead a highperforming team provide coaching and mentorship and ensure individual and team success <p> <li> <li> <p> Work effectively and regularly with IT Operations Legal and Infrastructure Engineering and work crossfunctionally with other departments to ensure security considerations are integrated into all business processes <p> <li> <li> <p> Communicate securityrelated threats information and changes clearly and succinctly across the company <p> <li> <ul> <h3> Onboarding <h3> <p> <strong> In your first 30 days <strong> <p> <ul> <li> <p> You will be immersed in an onboarding program that introduces you to Phaidra and our product <p> <li> <li> <p> Integrate into the Phaidra team understanding our product technologies security posture and business goals <p> <li> <li> <p> Get to know the security team and security council both of which youll be leading Associated transition activities will be completed <p> <li> <li> <p> Begin building relationships across the company establishing yourself as a foundational resource on security <p> <li> <li> <p> Begin familiarizing yourself with our security and secops systems processes and controls identify areas for enhancement and development <p> <li> <li> <p> Begin building relationships with our external vendors and auditors <p> <li> <li> <p> Meet with our sales customer success and other teams who interact with our customers to gain an understanding of customer security requirements <p> <li> <li> <p> Review and understand all of our security policies and processes and document areas for improvement or change <p> <li> <ul> <p> <strong> In your first 60 days <strong> <p> <ul> <li> <p> Engage with our engineering and product teams to grasp the intricacies of our technology and its security implications <p> <li> <li> <p> Outline a strategic and detailed tactical plan for how youd like to evolve our security approach actions that need to be taken and how youll run the team including defining and implementing SLAs for security requests <p> <li> <li> <p> Upon review and approval by the COO revise all policies and processes to reflect how youd like security to be run at Phaidra <p> <li> <li> <p> Meet with our current customers and understand their security requirements directly <p> <li> <li> <p> Begin assisting with departmental level security needs <p> <li> <ul> <p> <strong> In your first 90 days <strong> <p> <ul> <li> <p> Finish executing the plan put in place during your first 60 days <p> <li> <li> <p> Clear definition of security roadmap for the next 12 months defined based on areas of improvement identified Roadmap will include all recurring activities per our security policies <p> <li> <li> <p> Fully take over security leadership responsibilities held by others currently managing in a fractional capacity <p> <li> <li> <p> Demonstrate that you can represent Phaidras security and compliance expertise with our customers building their trust in our product and services from a security perspective <p> <li> <li> <p> Position the security team as a proactive strategic partner within the company <p> <li> <li> <p> Build a security awareness program that drives security thinking across Phaidra <p> <li> <li> <p> Define your teams OKRs for the following quarter based on the action plan and roadmap youve developed since starting <p> <li> <ul> <h3> Key Qualifications <h3> <ul> <li> <p> 10+ years of progressive technical experience in security operations enterprise security and cloud security roles and 5+ years of management experience <p> <li> <li> <p> Experience with securely connecting closed systems to the public internet <p> <li> <li> <p> Experience with secure by default concepts for product development <p> <li> <li> <p> Understanding of security technologies frameworks and best practices related to cloud platforms eg GCP AWS network security identity and access management IAM encryption data protection and compliance <p> <li> <li> <p> Experience communicating complex technical security requirements in a way that is understandable clear and reassuring to enterprise customers including CSuite IT Security and Operations personnel <p> <li> <li> <p> Strong leadership experience with a proven track record of leading and managing teams developing and executing security strategies and driving results in complex and dynamic environments <p> <li> <li> <p> Proven experience in incident response threat detection threat modeling vulnerability management security automation and threat intelligence analysis <p> <li> <li> <p> Experience working in a Zero Trust focused security program <p> <li> <li> <p> Experience working with MacOS endpoint security <p> <li> <li> <p> Strong understanding of security best practices and frameworks eg MITRE ATTampCK NIST Cybersecurity Framework <p> <li> <li> <p> Excellent communication and interpersonal skills with the ability to collaborate with internal stakeholders executive leadership cloud providers external partners customers and employees <p> <li> <li> <p> Strong analytical and problemsolving skills to identify security risks assess their potential impact and develop effective mitigation strategies <p> <li> <li> <p> A thorough understanding of relevant laws regulations and industry standards pertaining to cybersecurity and cloud security in a global organization eg CCPACPRA GDPR <p> <li> <ul> <h3> <strong> Preferred Skills amp Experience <strong> <h3> <ul> <li> <p> Relevant certifications such as CISSP Certified Information Systems Security Professional CISM Certified Information Security Manager CCSK Certificate of Cloud Security Knowledge <p> <li> <li> <p> Experience with Vanta and Rippling <p> <li> <ul> <h3> General Interview Process <h3> <p> All of our interviews are held via Google Meet and an active camera connection is required <p> <ul> <li> <p> Interview with Hiring Manager 30 minutes The purpose of this interview is for you to get to know the manager for the role This chat will mainly focus on your previous experience and career goals You can expect to talk about projects that you have worked on in the past how you think through problems and ask any questions about the team amp role <p> <li> <li> <p> Interview with Operations team member 30 minutes The purpose of this interview is to meet you learn more about your background and discuss what you are looking for in a new position <p> <li> <li> <p> Interview with Infrastructure and Security 45 minutes The purpose of this interview is to gauge technical understanding and the ability to grok on the softwareengineering infrastructuresecops side <p> <li> <li> <p> Interview with Corporate Development and Connectivity 30 minutes The purpose of this interview is to evaluate your skillset from a customerfacing perspective <p> <li> <li> <p> Culture fit interview with CoFounders 30 minutes This interview focuses on alignment with Phaidras values <p> <li> <ul> <h3> <strong> Base Salary <strong> <h3> <ul> <li> <p> United States Residents $165000$238800 year <p> <li> <ul> <p> This position will also include equity <p> <p> These are best faith estimates of the base salary range for this position Multiple factors such as experience education level and location are taken into account when determining compensation <p> <p> <p><p>
Senior Manager, Software Engineering
Company: SmithRx
Location: USA
Posted Apr 23, 2024
<p><strong>Who We Are<strong><p> <p>SmithRx is a rapidly growing venturebacked HealthTech company Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management PBM sector by building a nextgeneration drug acquisition platform driven by cutting edge technology innovative cost saving tools and bestinclass customer service With hundreds of thousands of members onboarded since 2016 SmithRx has a solution that is resonating with clients all across the country<p> <p>We pride ourselves for our missiondriven and collaborative culture that inspires our employees to do their best work We believe that the US healthcare system is in need of transformation and we come to work each day dedicated to making that change a reality At our core we are guided by our company values<p> <ul style=> <li style=><strong>Integrity<strong> Do the right thing Especially when its hard<li> <li style=><strong>Courage<strong> Embrace the challenge<li> <li style=><strong>Together <strong>Build bridges and lift up your colleagues<li> <ul> <p><strong>Job Summary<strong><p> <p>We are looking for a Senior Engineering Manager to lead our Eligibility Platform team The Eligibility Platform team is responsible for backend systems and APIs to manage membership coverage You will be responsible for managing and mentoring a group of talented engineers leading the teams technical roadmap and driving project execution <p> <p><strong>What you will do<strong><p> <p>In this role you will provide <p> <p><strong>Team Leadership<strong><p> <ul style=> <ul style=> <li style=>Provide leadership guidance and mentorship to a team of engineers fostering a culture of collaboration innovation and excellence<li> <li style=>Develop and implement strategies to motivate team members promote professional growth and ensure high levels of engagement and performance<li> <li style=>Foster a collaborative and inclusive work environment where diverse perspectives are valued and contribute to creative problemsolving<li> <ul> <ul> <p><strong>Project Management<strong><p> <ul style=> <ul style=> <li style=>Lead the planning execution and delivery of complex engineering projects ensuring alignment with business objectives and timelines<li> <li style=>Collaborate with crossfunctional teams including product management design and quality assurance to define project requirements prioritize tasks and allocate resources effectively<li> <li style=>Monitor project progress identify risks and challenges and implement mitigation strategies to ensure successful outcomes<li> <ul> <ul> <p><strong>Technical Expertise<strong><p> <ul style=> <ul style=> <li style=>Provide technical guidance and oversight to the engineering team ensuring adherence to best practices coding standards and architectural guidelines<li> <li style=>Stay current with emerging technologies industry trends and best practices and advocate for their adoption where appropriate<li> <li style=>Collaborate with architects and senior engineers to design scalable reliable and efficient systems that meet the needs of our customers and stakeholders<li> <ul> <ul> <p><strong>Crossfunctional Collaboration<strong><p> <ul style=> <ul style=> <li style=>Partner closely with product management to define product roadmaps prioritize features and ensure alignment with strategic goals<li> <li style=>Collaborate with design teams to translate product requirements into intuitive and userfriendly interfaces ensuring a seamless user experience<li> <li style=>Work closely with quality assurance teams to establish testing strategies ensure product quality and drive continuous improvement in software development processes<li> <ul> <ul> <p><strong>Communication and Stakeholder Management<strong><p> <ul style=> <ul style=> <li style=>Communicate effectively with stakeholders at all levels of the organization providing regular updates on project status risks and opportunities<li> <li style=>Serve as a bridge between engineering teams and other departments facilitating communication resolving conflicts and ensuring alignment on goals and priorities<li> <li style=>Advocate for engineering initiatives and priorities articulating their value and impact on the business to senior leadership and key stakeholders<li> <ul> <ul> <p> <p> <p><strong>What you will bring to SmithRx<strong><p> <ul style=> <li style=>Bachelors degree in Computer Science Engineering or a related field advanced degree preferred<li> <li style=>5 years in a leadership role managing engineering teams in a fastpaced environment<li> <li style=>Strong technical background with expertise in software development methodologies tools and technologies<li> <li style=>Excellent leadership and interpersonal skills with the ability to inspire and motivate teams to achieve exceptional results<li> <li style=>Demonstrated success in project management with a track record of delivering complex projects on time and within budget<li> <li style=>Effective communication and stakeholder management skills with the ability to influence and collaborate across teams and departments<li> <li style=>Strong problemsolving abilities and a resultsoriented mindset with a focus on driving continuous improvement and innovation<li> <ul> <p><strong>What SmithRx Offers you<strong><p> <ul style=> <li style=>Highly competitive wellness benefits including Medical Pharmacy Dental Vision and Life Insurance and ADampD Insurance<li> <li style=>Flexible Spending Benefits <li> <li style=>401k Retirement Savings Program <li> <li style=>Shortterm and longterm disability<li> <li style=>Discretionary Paid Time Off <li> <li style=>12 Paid Holidays<li> <li style=>Wellness Benefits<li> <li style=>Commuter Benefits <li> <ul> <img src=httpsremotivecomjobtrack1906939blankgifsource=publicapi alt=>
Senior Machine Learning Scientist
Company: Coalition, Inc.
Location: USA
Posted Apr 22, 2024
<p class=jobDescription> <p> About the role <p> <p> Coalition is looking for a talented and passionate Machine Learning Scientist to join our dynamic AI team In this role you will be integral in creating innovative machine learning models and refining existing ones to drive the future of our AI initiatives You will be working closely with a team of ML scientists and engineers to design and implement cuttingedge solutions that address our unique business challenges <p> <p> Youll have the opportunity to work on complex problems in a highly innovative environment collaborate with crossfunctional teams and contribute to the design development and deployment of machine learning algorithms Your work will directly impact the growth and vision of Coalition as you help us transform raw data into unique ML applications pushing the boundaries of AI technology <p> <p> Responsibilities <p> <ul> <li> <p> Drive and execute machine learning projectsproducts endtoend from ideation analysis prototyping development metrics and monitoring <p> <li> <li> <p> Design and implement ML pipelines for data preprocessing feature engineering model training hyperparameter tuning and model evaluation enabling rapid experimentation and iteration <p> <li> <li> <p> Survey and incorporate recent advances in AIML research into our set of core capabilities to drive the future of decisioning at Coalition <p> <li> <li> <p> Thoughtfully communicate your work and experience in applied machine learning through internal collaborations and mentorship opportunities <p> <li> <li> <p> Contribute and grow the culture of data excellence on our team by bringing mature empathy best practices and processes to our organization <p> <li> <ul> <p> Skills and Qualifications <p> <ul> <li> <p> PhD or MS degree in a quantitative or computational field <p> <li> <li> <p> 5+ years of fulltime work experience leading work to develop and deploy machine learning and databased solutions in production <p> <li> <li> <p> Practical and extensive experience in supervised and unsupervised machine learning methods <p> <li> <li> <p> Expertise in statistical analysis methods most notably regression analysis statistical inference and forecasting <p> <li> <li> <p> Proficiency in SQL and programming in Python <p> <li> <li> <p> Comfortable and effective in ambiguous problem spaces ability to own and drive projects with minimal oversight and process <p> <li> <li> <p> Exceptional written and oral communication with technical and nontechnical audiences <p> <li> <ul> <p> Bonus Points <p> <ul> <li> <p> Excellent knowledge of the theory and practice of generative AI Large Language Models and RLHF <p> <li> <li> <p> Experience with ML frameworks such as PyTorch Tensorflow Keras etc <p> <li> <li> <p> Extensive knowledge of MLOps best practices <p> <li> <li> <p> Experience with AWS Sagemaker <p> <li> <li> <p> Experience in Insurance or Fintech though not required for this role <p> <li> <ul> <p> Compensation <p> <p> Our compensation reflects the cost of labor across several US geographic markets The US base salary for this position ranges from $132000year in our lowest geographic market up to $210000year in our highest geographic market Consistent with applicable laws an employees pay within this range is based on a number of factors which include but are not limited to relevant education skills jobrelated knowledge qualifications work experience credentials andor geographic location Your recruiter can share more on target salary for your location during the interview process Coalition Inc reserves the right to modify this range as needed <p> <p> Perks <p> <ul> <li> <p> 100 medical dental and vision coverage <p> <li> <li> <p> Flexible PTO policy <p> <li> <li> <p> Annual home office stipend and WeWork access <p> <li> <li> <p> Mental amp physical health wellness programs One Medical Headspace Gympass and more <p> <li> <li> <p> Competitive compensation and opportunity for advancement <p> <li> <ul><p>