Posted Apr 21, 2024

<div class=contentintro>Who we are Transcarent is the One Place for health and care We cut through the complexity making it easy for people to access highquality affordable care With a personalized app tailored for each Member an ondemand care team and a connected ecosystem of highquality inperson care and virtual point solutions Transcarent eliminates the guesswork to confidently guide Members to the right level of care We take accountability for results offering atrisk pricing models and transparent impact reporting to align incentives towards measurably better experience better health and lower costs At Transcarent you will be part of a worldclass team supported by top tier investors like 7wireVentures and General Catalyst and founded by a missiondriven team committed to transforming the health and care experience for all We closed on our Series C funding in January 2022 raising our total funding to $298 million and enabling us to respond to the demand for our offering Transcarent is committed to growing and empowering a diverse and inclusive community within our company We believe that a team with diverse lived experiences working together will strengthen our organization and our ability to deliver not just better but different experiences for our members We are looking for teammates to join us in building our company culture and Member experience who <ul style=> <li style=>Put people first and make decisions with the Members best interests in mind <li> <li style=>Are active learners constantly looking to improve and grow <li> <li style=>Are driven by our mission to measurably improve health and care each day <li> <li style=>Bring the energy needed to transform health and care and move and adapt rapidly <li> <li style=>Are laser focused on delivering results for Members and proactively problem solving to get there <li> <ul><div>What youll do <ul style=> <li style=>Communicate and followup with plan members to ensure understanding of the program while delivering exceptional customer service <li> <li style=>Answers the phones and responds to incoming inquiries while utilizing care center training tools <li> <li style=>Facilitates patients successfully through the surgery review process exceeding expectations while meeting the program metrics <li> <li style=>Efficiently and effectively manages a case load across a variety of clients and surgical categories <li> <li style=>Coordinate the scheduling and approval process from the initial request for surgery to patient placement <li> <li style=>Obtain the necessary information demographic financial clinical and other pertinent data to complete referral process <li> <li style=>Obtain medical records in a timely and accurate manner to ensure an expedited process <li> <li style=>Maintain and update application with current data pertinent information and status of cases <li> <li style=>Collaborate with providers clinics and facilities and various levels of management to effectively resolve issues Obtain preauthorizations <li> <li style=>Works effectively with other supporting operational roles and internal departments to coordinate the members case <li> <li style=>Effectively address and resolve patient barriers to utilize the benefit including working with members to address program questions <li> <li style=>Maintain confidentiality and knowledge of HIPAA regulations <li> <li style=>Demonstrate Transcarent core values <li> <li style=>Comply with company policies <li> <li style=>Be willing and available to work overtime as needed <li> <ul> What were looking for <ul style=> <li style=>2 to 4 years customer relationship and phone center experience <li> <li style=>Pacific or Mountain Time preferred available to work Monday Friday 930a 600p MT <li> <li style=>Proficient in data entry Microsoft Office and contact centerstyle phone systems <li> <li style=>Excellent customer service written and verbal communication and interpersonal skills <li> <li style=>A delight the customer attitude <li> <li style=>Prior healthcare industry experience with a working knowledge of medical terminology and health benefits claim process <li> <li style=>Strong organizational critical thinking and problemsolving skills <li> <li style=>Strong attention to detail and followthrough <li> <li style=>Project managementtype skills prior experience managing a highvolume caseload <li> <li style=>An ability to focus in a high energy atmosphere <li> <li style=>Openness and understanding that dynamic environments include change and welcoming that change with a positive attitude <li> <ul> Nice to have <ul style=> <li style=>Experience in surgical scheduling <li> <li style=>Strong skills in multitasking <li> <li style=>Ability to move between multiple technologies <li> <ul> As a remote hourly position the pay for this role is <ul style=> <li style=>$2000$2400hr<li> <ul><div class=contentconclusion>Total Rewards Individual compensation packages are based on a few different factors unique to each candidate including primary work location and an evaluation of a candidates skills experience market demands and internal equity Salary is just one component of Transcarents total package All regular employees are also eligible for the corporate bonus program or a sales incentive target included in OTE as well as stock options Our benefits and perks programs include but are not limited to <ul style=> <li style=>Competitive medical dental and vision coverage <li> <li style=>Competitive 401k Plan with a generous company match <li> <li style=>Flexible Time OffPaid Time Off 12 paid holidays <li> <li style=>Protection Plans including Life Insurance Disability Insurance and Supplemental Insurance <li> <li style=>Mental Health and Wellness benefits <li> <ul> Location You must be authorized to work in the United States Depending on the position we may have a preference to a specific location but are generally open to remote work anywhere in the US Transcarent is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees If you are a person with a disability and require assistance during the application process please dont hesitate to reach out Research shows that candidates from underrepresented backgrounds often dont apply unless they meet 100 of the job criteria While we have worked to consolidate the minimum qualifications for each role we arent looking for someone who checks each box on a page were looking for active learners and people who care about disrupting the current health and care with their unique experiences <div><img src=httpsremotivecomjobtrack1907661blankgifsource=publicapi alt=>

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Junior developers earn $70k–$90k, mid‑level $90k–$120k, senior $120k–$160k, and lead or architect positions can reach $160k–$200k plus equity or bonuses.

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Remote work is available in most listings: 70% of positions allow full remote, 20% hybrid, and 10% on‑site. Companies provide home‑office stipends, flexible schedules, and virtual onboarding to support distributed teams.

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Career progression typically follows a ladder from junior to mid‑level, then senior, lead, and

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