Open Continuous Announcement Jobs in USA
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Enterprise Customer Success Manager
Company: Workiva
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> The Enterprise Customer Success Manager ECSM at Workiva is a dynamic role focused on customer happiness and growth By building strong relationships understanding customers and collaborating with internal teams youll help customers get the most from our solutions Youll be a customer champion driving adoption and finding innovative ways our platform can solve challenges Your positivity and project management skills will ensure smooth interactions leading to satisfied customers expanded usage and business success <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <p> <p> <ul> <li> <p> Build strong relationships with key customer stakeholders to help guide us through their organization and introduce us to different teams <p> <li> <li> <p> Generate leads for the Workiva sales team to pursue <p> <li> <li> <p> Evaluate organizational inefficiencies to help customers define appropriate business outcomes <p> <li> <li> <p> Identify opportunities for Workiva to consult with customers on setups <p> <li> <li> <p> Develop relationships with the Workiva Account teams to ensure everyone is working towards the same goal and to decrease task overlap <p> <li> <li> <p> Understand customer needs well enough to identify users that might not be seeing value in Workivas Platform and executing a plan to increase return on investment ROI <p> <li> <li> <p> Facilitate training by self service or virtual mods for new teams as needed to ensure users are active in Workivas Platform <p> <li> <li> <p> Conduct meetings to help customers understand the positive business outcomes they are achieving using Workivas Platform <p> <li> <li> <p> Understand customer expectations and service agreement terms of each contracts and ensure the work is completed and delivered to the customer on or before the deadline <p> <li> <li> <p> Learn the Workiva Platform and how it is used in each market where Workiva maintains a presence <p> <li> <li> <p> Ensure any customer inquiries are answered promptly and help identify the best person at Workiva to get involved when necessary <p> <li> <li> <p> Ensure customer awareness and issue resolution practices around ticket management when unable to resolve product issues in Workiva Platform <p> <li> <li> <p> Engage with onboarding team solution architects and any other team providing service to the customer to ensure customers expectations are being met <p> <li> <ul> <p> <p> <p> <strong> What Youll Need <strong> <p> <p> <p> <p> <strong> Minimum Qualifications <strong> <p> <ul> <li> <p> 8+ years of related experience <p> <li> <li> <p> Bachelors degree <p> <li> <li> <p> An advanced degree will be considered in lieu of experience <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Experience supporting a SaaS product preferred <p> <li> <li> <p> Background in customer success strategic account management or sales within a businesstobusiness B2B sales environment <p> <li> <li> <p> Direct customer advocacy and engagement experience in postsales support or equivalent experience in professional services consultancy project management or account management functions <p> <li> <li> <p> Selfmotivated with strong propensity for action results and continuous improvement and proven track record to solve technical problems <p> <li> <li> <p> Exceptional organizational skills with the ability to multitask and manage multiple processes programs and procedures simultaneously while working under pressure to meet deadlines <p> <li> <ul> <p> <p> <p> <strong> Remote Ready Excellence <strong> <p> <p> <strong> <strong> <p> <ul> <li> <p> Willingness to travel up to 25 for team and corporate meetings fostering relationships and representing company interests <p> <li> <li> <p> Reliable internet access for any period of time working remotely as we embrace flexible work arrangements <p> <li> <ul> <p> <strong> How Youll Be Rewarded <strong> <p> <p> <p> <p> ✅ Salary range in the US $8700000 $14800000 <p> <p> ✅ A discretionary bonus typically paid annually <p> <p> ✅ Restricted Stock Units granted at time of hire <p> <p> ✅ 401k match and comprehensive employee benefits package <p> <p> <p> <p> The salary range represents the low and high end of the salary range for this job in the US Minimums and maximums may vary based on location The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and other relevant factors <p> <p> <p> <p> Workiva is an Equal Employment Opportunity and Affirmative Action Employer We believe that great minds think differently We value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation Employment decisions are made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other protected characteristic We strongly encourage and welcome people from historically marginalized groups to apply <p> <p> <p> <p> Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities To request assistance with the application process please email <a class=fontbold underline fontbold underline fontbold underline href=mailtotalentacquisitionworkivacom rel=noopener noreferrer nofollow target=blank> <u> talentacquisitionworkivacom <u> <a> <p> <p> Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards <p> <p> <p> <p> <em> Workiva supports employees in working where they work best either from an office or remotely from any location within their country of employment <em> <p> <p> LIJW1 <p><p>
Loyalty Marketing Specialist
Company: Aledade
Location: USA
Posted Apr 27, 2024
<div><span style=fontsize 15px>Join our dynamic Growth team as a<span><b><span style=fontsize 15px> Loyalty Marketing Specialist<span><b><span style=fontsize 15px> Elevate your career by providing essential support and coordination across various functions from loyalty and relationship marketing to campaign management Collaborate with diverse departments for impactful results and unleash your full potential in the world of marketing<span><div><div><br><div><div>We are flexible with respect to geographic location and the ideal candidate will be comfortable working remotelywork from home within the US or from our office in Bethesda MD Durham NC or Austin TX<div><br><br><div class=h3>Primary Duties<div><li style=>Support the development and execution of loyalty marketing and client relationship marketing campaigns and products<li><li style=>Define document and manage processes and tracking for programs and campaigns and share monthly reports on progress<li><li style=>Address inbound client marketing requestsinternal business needs<li><li style=>Project manage a wide range of multichannel campaigns including but not limited to website email paid and earned media direct mail and webinars with a keen focus on loyalty marketing<li><li style=>Cross collaborate with key stakeholders across multiple functions for transparency and insight<li><br><br><div class=h3>Minimum Qualifications<div><li style=>Bachelors degree in Marketing Communications Business or a related degree<li><li style=>2+ years in loyalty marketing and relationship marketing<li><li style=>5+ years combined experience in any of the following program management affinity marketing marketing operations digital marketing demand generation B2B marketing agency marketing analytics Transferable experience from coursework internships a short period in a similar position are acceptable<li><br><br><div class=h3>Preferred KSAs<div><li style=>Proven ability to multitask stay organized and communicate well with other stakeholders<li><li style=>Advanced communication and writing skills ability to network with ease<li><li style=>Demonstrated ability to work in a fastpaced environment<li><li style=>Knowledge of databasesdatabase marketing a plus<li><li style=>Product management and gotomarket strategy<li><div><b style=fontsize 11pt>Who We Are<b><div><div><span style=fontsize 11pt>Aledade a public benefit corporation exists to empower the most transformational part of our health care landscape independent primary care We were founded in 2014 and since then weve become the largest network of independent primary care in the country helping practices health centers and clinics deliver better care to their patients and thrive in valuebased care Additionally by creating valuebased contracts across a wide variety of payers we aim to flip the script on the traditional feeforservice model Our work strengthens continuity of care aligns incentives and ensures primary care physicians are paid for what they do best keeping patients healthy If you want to help create a health care system that is good for patients good for practices and good for society and if youre eager to join a collaborative inclusive and remotefirst culture youve come to the right place<span><div><div><br><div><div><b style=fontsize 11pt>What Does This Mean for You<b><div><div><span style=fontsize 11pt>At Aledade you will be part of a creative culture that is driven by a passion for tackling complex issues with respect openmindedness and a desire to learn You will collaborate with team members who bring a wide range of experiences interests backgrounds beliefs and achievements to their work and who are all united by a shared passion for public health and a commitment to the Aledade mission<span><div><div><br><div><div><span style=fontsize 11pt>In addition to time off to support worklife balance and enjoyment we offer the following comprehensive benefits package designed for the overall wellbeing of our team members<span><div><div><span style=fontsize 11pt>Flexible work schedules and the ability to work remotely are available for many roles<span><div><div><span style=fontsize 11pt>Health dental and vision insurance paid up to 80 for employees dependents and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days amp 11 paid holidays<span><div><div><span style=fontsize 11pt>12 weeks paid Parental Leave for all new parents<span><div><div><span style=fontsize 11pt>6 weeks paid sabbatical after 6 years of service<span><div><div><span style=fontsize 11pt>Educational Assistant Program amp Clinical Employee Reimbursement Program<span><div><div><span style=fontsize 11pt>401K with up to 4 match<span><div><div><span style=fontsize 11pt>Stock options<span><div><div><span style=fontsize 11pt>And much more<span><div><div><br><div><div><i style=fontsize inherit>At Aledade we dont just accept differences we celebrate them We strive to attract develop and retain highly qualified individuals representing the diverse communities where we live and work Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer Employment policies and decisions at Aledade are based on merit qualifications performance and business needs All qualified candidates will receive consideration for employment without regard to age race color national origin gender including pregnancy childbirth or medical conditions related to pregnancy or childbirth gender identity or expression religion physical or mental disability medical condition legally protected genetic information marital status veteran status or sexual orientation<i><div><div><br><div><div><u style=fontsize small>Privacy Policy<u><span style=fontsize small> By applying for this job you agree to Aledades Applicant Privacy Policy available at <span><a class=postingslink href=httpswwwaledadecomprivacypolicyapplicants rel=nofollow style=fontsize small>httpswwwaledadecomprivacypolicyapplicants<a><div><img src=httpsremotivecomjobtrack1908601blankgifsource=publicapi alt=>
Senior Director - Product Management
Company: Icertis
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> With unmatched technology and categorydefining innovation Icertis pushes the boundaries of whats possible with contract lifecycle management CLM The AIpowered analystvalidated Icertis Contract Intelligence ICI platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs Today the worlds most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion in 40+ languages and 93 countries <p> <p> <p> <p> <strong> Who we are <strong> Icertis is the only contract intelligence platform companies trust to keep them out in front now and in the future Our unwavering commitment to contract intelligence is grounded in our FORTE valuesFairness Openness Respect Teamwork and Executionwhich guide all our interactions with employees customers partners and stakeholders Because in our mission to be the contract intelligence platform of the world we believe how we get there is as important as the destination <p> <p> <p> <p> We are looking for a Senior Director Product Management who will continue to enable the innovation for Icertis product portfolio for the public sector which includes the ICI platform GovCon solution for government contractors Procurement for Public Sector in collaboration with SAP <p> <p> <p> <p> The ideal candidate is a Product Management professional with a track record of bringing innovative B2B enterprise products to market and have technical background to work closely with our engineering teams This professional will be passionate about a cloudSaaS Platform and has impeccable product management skills <p> <p> <p> <p> This Product Management role is a high impact role with a companywide scope and is based in Bellevue WA You will heavily engage with Sales Marketing Customers Prospects Analysts and the Senior Management team This role will also collaborate with the core product team based in India LIAK1 <p> <p> <p> <p> <p> <p> <strong> What you will do <strong> <p> <ul> <li> <p> Champion product requirementsfeatures every release cycle and work closely with the core product engineering team in Pune to get it built <p> <li> <li> <p> ICM is a highly configurable platform and is one of the key selling points of Icertis so it is important for candidate to get very proficient in configuring building and showing compelling demos across the breadth of ICM product portfolio <p> <li> <li> <p> Champion product and platform capabilities to deliver a delightful user experience and ease of use to customers and partners <p> <li> <li> <p> Interface and proactively manage requirements from stakeholders inside and outside of Icertis to help build shortterm and longterm product roadmap that delivers a winning product portfolio across customer segments verticals and business functions <p> <li> <li> <p> Build relationships and work closely with other product managers and engineering teams to provide and prioritize external requirements <p> <li> <li> <p> Help define new market opportunities establish target audience develop product collaterals and competitive differentiation assets <p> <li> <li> <p> Participate in sales and marketing engagements to maintain freshness of customer bring new market perspectives and evangelize Icertis products <p> <li> <li> <p> Support and participate in external events like trade shows customer meetings presale demos business events and engagement with leading industry analysts <p> <li> <li> <p> Work closely with Marketing team to build release themes product strategy and gotomarket plans <p> <li> <li> <p> Engage with and support the Senior Management team leaders as required <p> <li> <li> <p> Domestic and international travel required <p> <li> <ul> <p> <p> <p> <strong> What you will bring <strong> <p> <ul> <li> <p> 1215 years of Product Management experience <p> <li> <li> <p> Demonstrated experience in Enterprise B2B experience and related ERP systems in government sector <p> <li> <li> <p> Deep knowledge of the government contracting sector business and processes <p> <li> <li> <p> Proficiency in driving handson labs as well as building and delivering compelling demos at various events and customer POCs <p> <li> <li> <p> Demonstrated thought leadership <p> <li> <li> <p> Recent experience with Enterprise Software delivered as SaaSCloud is essential <p> <li> <li> <p> Top notch written presentation and verbal communication skills <p> <li> <li> <p> Ability to build and defend business cases <p> <li> <li> <p> Ability to guide and shape customer roadmaps <p> <li> <li> <p> BABS in Computer Science <p> <li> <ul> <p> <p> <p> <p> <p> $180000 $280000 a year <p> <p> Icertis Inc provides Equal Employment Opportunity to all employees and applicants for employment without regard to race color religion gender identity or expression sex sexual orientation national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws Icertis Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities If you are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to <a class=fontbold underline fontbold underline postingslink href=mailtocareersicertiscom rel=noopener noreferrer nofollow target=blank> careersicertiscom <a> or get in touch with your recruiter <p> <p> <p> <p> By submitting your application you acknowledge that you have read Icertiss Privacy Policy <a class=fontbold underline fontbold underline postingslink href=httpswwwicertiscomprivacystatement rel=noopener noreferrer nofollow target=blank> httpswwwicertiscomprivacystatement <a> <p> <p> <p> <p> Icertis is not open to third party solicitation or resumes for our posted FTE positions Resumes received from third party agencies that are unsolicited will be considered complimentary <p><p>
Scrum Master
Company: VetsEZ
Location: USA
Posted Apr 26, 2024
<p>VetsEZ is seeking a <strong>Scrum Master<strong> to join a 100 remote team to support a large federal government project In this role you will leverage your expertise to lead Agile practices for multiple teams assist with managing and prioritizing work through the backlog creatively solve problems to accomplish outcomes track team output and achievement and identify continuous process improvement opportunities<p> <p>The candidate must reside within the continental US<p> <p><strong>Responsibilities<strong><p> <ul style=><li style=>Lead and facilitate scrum meetings and eliminate blockers PI Planning Retrospectives Daily Standups Demos etc<li><li style=>Lead and build relationships to encourage collaboration transparency and innovation across a highly crossfunctional Agile software development team supporting CICD<li><li style=>Promote Agile quality practices coordinate across organizations and serve as a resource to answer questions<li><li style=>Advise government personnel on improvements to the standardization of processes<li><li style=>Work directly with seniorlevel client leadership teams in clientdelivery engagements<li><ul> <p><strong>Requirements<strong><p> <ul style=><li style=>Bachelors degree in Engineering Computer Science Systems Business or related scientific technical discipline is required<li><li style=>2 years of proven experience in a Scrum Master or similar role with a passion for Agile methodologies<li><li style=>2 years of providing ongoing support and training to team members on Agile principles and practices ensuring a smooth transition and continuous improvement<li><li style=>1+ years facilitating Agile ceremonies daily standups sprint planning retrospectives etc and ensure clear communication and collaboration among team members<li><ul> <p><strong>Additional Qualifications<strong><p> <ul style=><li style=>Experience with the Department of Veteran Affairs tools processes and frameworks is a plus<li><li style=>Experience with Project and Configuration Management tools eg Jira Rally Software Github etc is desirable<li><li style=>Experienced in technical disciplines and technical background<li><li style=>Ability to obtain a Government clearance<li><ul> <p><strong>Benefits<strong><p> <ul style=><li style=>MedicalDentalVision<li><li style=>401k with Matching<li><li style=>Corporate Laptop<li><li style=>PTO + Federal Holidays<li><li style=>Training opportunities<li><li style=>Remote opportunity<li><ul> <p>Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status<p> <p>Sorry we are unable to offer sponsorship at this time<p><img src=httpsremotivecomjobtrack1907992blankgifsource=publicapi alt=>
Senior Technical Program Manager
Company: Dynatrace
Location: USA
Posted Apr 27, 2024
<br><br><div class=h3>Company Description<div><p>Dynatrace exists to make software work perfectly Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data This enables innovators to modernize and automate cloud operations deliver software faster and more securely and ensure flawless digital experiences<p><br><br><div class=h3>Job Description<div><ul style=><li style=>Manage crossorganization programs projects integrations and migration efforts of varying scale<li><li style=>Establish a work plan and staffing for initiative activities managing expectations scope creep and impacts to timelines identify and track dependencies and opportunities for optimization and application rationalization proactively identify problems and recommend solutions before they become blockers<li><li style=>Planning and execution of activities and aligning resources to ensure that cost time and quality goals are met<li><li style=>Deliver communications around goals status risks and impact with the ability to adapt content to your audience<li><li style=>Perform risk assessments and implement mitigation plans<li><li style=>Document monitor and communicate assumptions and decisions made<li><li style=>Provide leadership and motivation to team members throughout the initiative life cycle and confer with resources to outline a work plan<li><li style=>Ensure that requirements use cases and acceptance criteria are prioritized clearly defined in Jira stories and dependencies at the application and integration level are identified<li><li style=>Assist in prioritizing stories in sprints to align with project and sprint goals<li><li style=>Coordinate or compile the reporting of metrics to measure the success of meeting work effort and company goals<li><li style=>In cases where vendors are included in projects collaborate on aligning and managing the progress of activities<li><li style=>Identify interdependencies between the various stakeholder groups to ensure all are aligned and risks are identified mitigated and communicated<li><li style=>Ensure that data governance approval processes Business Systems controls and best practices are being followed<li><li style=>Identify postdeployment tasks and issues transitioning application administration to the support team and conducting postmortems<li><li style=>Standardize project documentation as templates and maintaining documents deliverables issues and risks on a centralized site<li><ul><br><br><div class=h3>Qualifications<div><p>Minimum Requirements <p><ul style=><li style=>5+ years of demonstrated project and program management experience that encompassed multiple full system development life cycles from initiation through post implementation<li><li style=>HS Diploma or GED required<li><ul><p>Preferred Requirements <p><ul style=><li style=>3+ years of IT experience with sensitivity and commitment to business problem solving<li><li style=>3+ years of Business Unit or Business Unitfacing experience<li><li style=>5+ years end to end experience with largescale implementation projects utilizing industry standard development and service delivery methodologies<li><li style=>5+ years experience utilizing Software Development methodologies such as Agile as well as managed services support structure and best practices<li><li style=>Exceptional communication organizational problemsolving and interpersonal skills that promote teamwork and collaboration<li><li style=>Proficiency with MS Office Confluence and JIRA<li><li style=>Expertise in setting and managing stakeholder expectations<li><li style=>Effective influencing and negotiating skills in an environment where this role may not directly control resources<li><li style=>Ability to work in a fastpaced environment and adapt to frequent change<li><li style=>Ability to quantify projectprogram success with cost and data related metrics<li><li style=>Excellent analytical and problemsolving skills<li><li style=>Ability to advocate a creative atmosphere facilitate productive meetings and envision a final product and user adoption early in the design andor development process<li><li style=>Ability to recognize personal skills abilities limitations and strengths taking appropriate action to pursue developmental activities to strengthen skills and experience<li><li style=>Ability to develop cooperative relationships to achieve results through a winwin relationship<li><li style=>Ability to establish alliances with other departments and organizations by recognizing dependencies<li><li style=>Awareness of cultural diversity and can embrace and capitalize those differences applies knowledge in decisionmaking process<li><li style=>Ability to identify project risks by defining risk strategies and developing the risk management plan<li><li style=>Participates as part of a team understanding the various work styles of others and their roles on the team Demonstrates enthusiasm and commitment to the goals and objectives of the team Seeks help from other team members as appropriate<li><li style=>BA in an ITrelated discipline Business Management<li><li style=>Program Management experience of SaaS applications integrations and related reporting<li><li style=>Current PMPCSMPMIACP or equivalent certification<li><ul><br><br><div class=h3>Additional Information<div><p>DOE salary $145K $165K plus Health Dental Life STD LTD 401K PTO Total compensation may vary depending on candidate experienceeducation and location <p><div><div><p>All your information will be kept confidential according to EEO guidelines<p><p>We offer competitive compensation companysponsored premium benefits medical dental vacationholidays company matching 401k Plan etc Dynatrace is an Equal OpportunityAffirmative Action employer All qualified applicants will receive consideration for employment without regard to race sex color gender identity religion national origin ancestry citizenship physical abilities age sexual orientation creed disability status veteran status pregnancy genetic status or any other characteristic protected by law If your disability makes it difficult for you to use this site please contact <a href=mailtocareersdynatracecom rel=nofollow>careersdynatracecom<a> Dynatrace participates in EVerify participant information in English and Spanish Right to work information in English and Spanish <a href=httpsnam02safelinksprotectionoutlookcomurl=https3A2F2Fwwweeocgov2Fsites2Fdefault2Ffiles2Fmigratedfiles2Femployers2Fposterscreenreaderoptimizedpdfampdata=04|01|SueDriscoll40dynatracecom|517da4cfeee843ceef7d08d9aac9f4c5|70ebe3a35b30435d9d677716d74ca190|1|0|637728606648218484|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn03D|3000ampsdata=wJgQzfLR2PAOkYKAeHD197U7dm3nJVRbJGkmrn2Kx1g3Dampreserved=0 rel=nofollow>EEO is the Law<a><a href=httpsnam02safelinksprotectionoutlookcomurl=https3A2F2Fwwwdolgov2Fsites2Fdolgov2Ffiles2Fofccp2Fregs2Fcompliance2Fposters2Fpdf2FOFCCPEEOSupplementFinalJRFQA508cpdfampdata=04|01|SueDriscoll40dynatracecom|517da4cfeee843ceef7d08d9aac9f4c5|70ebe3a35b30435d9d677716d74ca190|1|0|637728606648218484|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn03D|3000ampsdata=Z5OrSMaGYQ2FE3dONCr73EqcnnPtOzqxVcqBoXCzZgQg3Dampreserved=0 rel=nofollow>EEO is the Law Supplement<a> To be considered for this position please upload your resumeCV<p><p> <p><img src=httpsremotivecomjobtrack1909009blankgifsource=publicapi alt=>
Senior Partner Marketing Manager
Company: Grafana Labs
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> As the founding member of the Grafana Labs growing partner team you will work crossfunctionally to define and build the essential elements of a successful partner marketing program including go to market strategies processes campaigns templates documents and more Reporting directly to the CMO with a dotted line to the partner and corporate development executives you will have an impact across all partner types as you design and execute campaigns and projects at scale to drive new business and opportunities for the partner team <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Define and build the Grafana Labs partner marketing program <p> <ul> <li> <p> Working closely with the partner selling team craft campaigns messaging and templates that align with the Grafana Labs selling motion to drive new business and opportunities in the partner ecosystem <p> <li> <li> <p> Act as lead for all engagements pertaining to marketing with cloud service providers AWS and Google developing marketing plans and seeing through execution and managing deliverables <p> <li> <ul> <li> <li> <p> Collaborate across teams to deliver highly polished partner assets <p> <ul> <li> <p> Contribute to the curation of partner materials for demand generation programs enablement and communications <p> <li> <li> <p> Collaborate with communications teams to define strategies and best practices then deliver polished assets to drive success such as playbooks one pagers and parterfacing assets <p> <li> <ul> <li> <li> <p> Track and manage finances <p> <ul> <li> <p> Manage budget supporting the partner marketing programs and ensure effective management of funds across forecasting guidance and planning operational management and measurement of impact <p> <li> <ul> <li> <li> <p> Track and report on impact <p> <ul> <li> <p> Proactively track and provide updates on results of partner campaigns to key crossfunctional partners <p> <li> <li> <p> Measure report on and present return on investment metrics for partner programs and activities to key partners and leadership <p> <li> <ul> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Bachelors degree in business marketing communications or related field <p> <li> <li> <p> 10+ years of experience in marketingpartner marketing preferably in technology industry <p> <li> <li> <p> Willingness to travel ~30 globally <p> <li> <li> <p> Excellent written and verbal communication abilities and strong interpersonal skills <p> <li> <li> <p> Proficiency in partner finance nuances operational accounting and management <p> <li> <li> <p> Ability to grow into leadership position hiring and developing new talent for the team <p> <li> <li> <p> Willingness to learn and adapt to new marketing trends and technologies <p> <li> <li> <p> Proficiency in CRMs Splash partner portal management and maintenance a plus <p> <li> <ul> <p> <strong> What you will bring to the role <strong> <p> <ul> <li> <p> Experience building all of the supporting marketing elements for a partner program defining processes documenting guidelines building templates etc <p> <li> <li> <p> A strong understanding of a wide set of partner types cloud service providers global systems integrators reseller and technology partners and the nuances for each partner type and successful engagement strategies <p> <li> <li> <p> A positive attitude even in highpressure situations and an ability to work cross functionally within marketing and other functions to achieve goals <p> <li> <li> <p> Demonstrated analytical organizational and project management skills extreme attention to detail <p> <li> <li> <p> Ability to develop and maintain strong working relationships with internal stakeholders <p> <li> <li> <p> Experience with open source selling motion a plus <p> <li> <ul> <p> In the United States the OTE compensation range for this role is $168000 $202000 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed on our <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> careers page <a> <p><p>
Director of Client Services
Company: Businessolver
Location: USA
Posted Apr 26, 2024
<div class=contentintro><p>Since 1998 Businessolver has delivered marketchanging benefits technology and services supported by an intrinsic responsiveness to client needs The company creates client programs that maximize benefits program investment minimize risk exposure and engage employees with easytouse solutions and communication tools to assist them in making wise and costefficient benefits selections Founded by HR professionals Businessolvers unwavering serviceoriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight<p><div><p style=textalign><p> <p> <p> <p><strong><em><em><strong><p> <p>At Businessolver you have opportunities for individual development through our common language <strong><em>Respond Readily<em><strong><strong><em> Trust through transparency Assume positive intent Be real Live a growth attitude Embrace the reverse golden rule<em> <strong><p> <p><em><strong>The Director of Client Services is a driver of execution This role is accountable for delivering a consistent high quality client experience You are responsible for proactive management driving accountability and operational execution at all touch points for your clients The ideal candidate supports all client related activities as well as the needs of the team in order to deliver client delight<strong><em><p> <p><strong><u>The Gig<u><strong><p> <ul style=> <li style=>Partner with Project Management and Production Planning team members daily to review capacity team deliverables and performance<li> <li style=>Provide direction on documentation of work requests participating in discussions to define and assign work to appropriate resources<li> <li style=>Review and analyze performance on client health scorecard weekly reviewing risk areas with team members as needed<li> <li style=>Act as client escalation point for service delivery concerns to provide oversight and drive delivery of key initiatives ensuring all items are documented and addressed<li> <li style=>Provide operational performance reports to client leadership team identifying successes risks and needs weekly<li> <li style=>Conduct regular strategy meetings with Customer Success team to review client activity needs and performance<li> <li style=>Lead daily standup meetings with team members to communicate business initiatives and review deliverables such as open cases file activity and other related client maintenance tasks<li> <li style=>Manage team members by conducting regular 11s reviewing work processes and other team member needs in order to ensure successful execution of assigned tasks<li> <li style=>Conduct new team member training and support overall learning paths for all team members aligning resources as needed<li> <li style=>Ensure team is executing against Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items<li> <li style=>Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations<li> <li style=>Engage in ongoing educational opportunities on product releases updates and system functionality<li> <ul> <p><strong><u>What you need to make the cut<u><strong><p> <ul style=> <li style=>8+ years progressive experience working with brokers carriers and clients in the Benefit Administration arena<li> <li style=>Bachelors Degree in Management Communication or similar field preferred<li> <li style=>Experience with Technology Health amp Welfare Benefits Human Resources or Health Care strongly preferred<li> <li style=>Highly motivated confident energetic and must possess a positive attitude<li> <li style=>Strong relationship management and project management expertise analytical skills and the ability to engage and motivate multiple stakeholders across the organization<li> <li style=>Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients company personnel and team members <li> <li style=>You must be a resourceful and creative problem solver constructively working with team members to find solutions<li> <li style=>Tech savvy must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients<li> <li style=>Desire to learn about the newest cutting edge technology and passion for continuous learning<li> <li style=>Availability to travel up to 15<li> <ul> <p><em>The pay range for this position is 80K to 135K per year pay to be determined by the applicants education experience knowledge skills and abilities as well as internal equity and alignment with market data<em><em> <em><p> <p><em>Other Compensation This role will be eligible to participate in the annual bonus plan<em><p> <p><strong><em><em><strong><p><div class=contentconclusion><p><strong>The Businessolver Way<strong><p> <p>Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game and have fun doing it If you desire to use your skills and experience in an environment where you can make a difference we want to hear from you<p> <p><em>Businessolver is committed to maintaining an environment that protects client data We train our employees to maintain leading class security practices and expect all employees to adhere to policy procedures and controls<em><p> <p><strong><em>Applicable to all roles at an AVP DIR VP or SVP and above level<em><strong><p> <p><em>Serve as a security contact for the business unit Responsible for driving adoption and compliance with information security and privacy practices Serve as a liaison with the information security team on security and privacy matters<em><p> <p><strong>Equal Opportunity at Businessolver<strong><p> <p>Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and more We also consider qualified applicants regardless of criminal histories consistent with legal requirements<p><div><img src=httpsremotivecomjobtrack1908853blankgifsource=publicapi alt=>
Senior Machine Learning Engineer
Company: phData
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> Machine Learning Engineers are the Swiss army knives of machine learning Theyre ready for anything and they bring all the tools to ensure that data science models see the light of day They own the infrastructure and deployment planfrom making sure data science models can actually be built using customer data to deploying them into a production environment and everything in between They provide thought leadership by recommending the right technologies and solutions for a given use case from the application layer to infrastructure Machine Learning Engineers have the team leadership and coding skills eg Python Java and Scala to get their solutions into production and to help ensure performance security scalability and robust data integration <p> <p> <strong> What youll do in this role <strong> <p> <ul> <li> <p> Design and create environments for data scientists to build models and manipulate data <p> <li> <li> <p> Work within customer systems to extract data and place it within an analytical environment <p> <li> <li> <p> Learn and understand customer technology environments and systems <p> <li> <li> <p> Define the deployment approach and infrastructure for models and be responsible for ensuring that businesses can use the models we develop <p> <li> <li> <p> Reveal the true value of data by working with data scientists to manipulate and transform data into appropriate formats in order to deploy actionable machine learning models <p> <li> <li> <p> Partner with data scientists to ensure solution deployabilityat scale in harmony with existing business systems and pipelines and such that the solution can be maintained throughout its life cycle <p> <li> <li> <p> Create operational testing strategies validate and test the model in QA and implementation testing and deployment <p> <li> <li> <p> Ensure the quality of the delivered product <p> <li> <ul> <p> <strong> Required Experience <strong> <p> <ul> <li> <p> At least 4 years experience as a Machine Learning Engineer Software Engineer or Data Engineer <p> <li> <li> <p> 4year Bachelors degree in Computer Engineering or a related field <p> <li> <li> <p> Experience deploying data science models in a production setting <p> <li> <li> <p> Expertise in Python Scala Java or another modern programming language <p> <li> <li> <p> The ability to build and operate robust data pipelines using a variety of data sources programming languages and toolsets <p> <li> <li> <p> Strong working knowledge of SQL and the ability to write debug and optimize distributed SQL queries <p> <li> <li> <p> Experience working with Data ScienceMachine Learning software and libraries such as h2o TensorFlow Keras scikitlearn etc <p> <li> <li> <p> Experience with Docker Kubernetes or some other containerization technology <p> <li> <li> <p> Familiarity with multiple data source systems eg JMS Kafka RDBMS DWH MySQL Oracle SAP <p> <li> <li> <p> Systemslevel knowledge in networkcloud architecture operating systems eg Linux storage systems eg AWS Databricks Cloudera <p> <li> <li> <p> Production experience in core data technologies eg Spark Pandas <p> <li> <li> <p> Development of APIs and web server applications eg Flask Django Spring <p> <li> <li> <p> Complete software development lifecycle experience including design documentation ong analytical abilities ability to translate business requirements and use cases into a solution including ingestion of many data sources ETL processing data access and consumption as well as custom analytics <p> <li> <li> <p> Excellent communication and presentation skills previous experience working with internal or external customers <p> <li> <ul> <p> <strong> Preferred Experience <strong> <p> <ul> <li> <p> A Masters or other advanced degree in data science or a related field <p> <li> <li> <p> Handson experience with one or more ecosystem technologies eg HBase Impala Solr Kudu Streamsets NiFi ElasticSearch Databricks Snowflake AWSAzureGCP <p> <li> <li> <p> Relevant side projects eg contributions to an open source technology stack <p> <li> <li> <p> AWS Sagemaker MLFlow experience <p> <li> <ul> <p> <strong> Why phData We offer <strong> <p> <ul> <li> <p> RemoteFirst Work Environment <p> <li> <li> <p> Casual awardwinning smallbusiness work environment <p> <li> <li> <p> Collaborative culture that prizes autonomy creativity and transparency <p> <li> <li> <p> Competitive comp excellent benefits 4 weeks PTO plus 10 Holidays and other cool perks <p> <li> <li> <p> Accelerated learning and professional development through advanced training and certifications <p> <li> <ul> <p> <p> <p> LIDNI <p><p>
Product Manager II - Onboarding
Company: Kraken
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <h1> <strong> Building the Future of Crypto <strong> <h1> <p> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology <p> <p> <p> <p> <strong> What makes us different <strong> <p> <p> Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world <p> <p> <p> <p> Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> <u> Kraken Culture <u> <a> page to learn more about our internal culture values and mission <p> <p> <p> <p> As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> <u> industryleading security <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> <u> crypto education <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> <u> worldclass client support <u> <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> <u> Kraken Pro <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> <u> Kraken NFT <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> <u> Kraken Futures <u> <a> <p> <p> <p> <p> <strong> Become a Krakenite and build the future of crypto <strong> <p> <p> <strong> The team <strong> <p> <p> Kraken Foundations is an innovative division within Kraken dedicated to enhancing the efficiency of our backoffice operations Our team focuses on developing and refining the essential rails and internal tools that are vital for the business to operate effectively and scale We achieve this through increased automation process optimization and by leveraging advanced technology to maximize efficiency <p> <p> <p> <p> We work in close collaboration with key operational teams including customer support onboarding fraud compliance and extend our partnerships to sales marketing and account management Our goal is to create robust userfriendly solutions and infrastructure that enable us to scale our operations without proportionally increasing our headcount <p> <p> <p> <p> Join us at this pivotal moment as we build this new team from the ground up Youll have the unique opportunity to tackle significant challenges and contribute to projects that will accelerate the global adoption of cryptocurrency all while enhancing enterprise productivity Be part of a team where your work has a direct impact on our growth and innovation <p> <p> <p> <p> <strong> The opportunity <strong> <p> <ul> <li> <p> Champion the design and implementation of cuttingedge enterprise productivity solutions that elevate our organizations operational efficiency and effectiveness <p> <li> <li> <p> Collaborate closely with stakeholders across departments to identify pain points gather requirements and shape the product vision for our internal toolset <p> <li> <li> <p> Lead crossfunctional teams of toptier designers and engineers to bring our productivity solutions to life ensuring alignment with strategic goals and user needs <p> <li> <li> <p> Drive the integration of bestinclass thirdparty products and technologies to enhance our internal tool ecosystem and deliver a seamless user experience <p> <li> <li> <p> Define and execute a roadmap for continuous innovation and improvement leveraging datadriven insights and market trends to stay ahead of the curve <p> <li> <li> <p> Serve as a passionate advocate for our enterprise productivity solutions evangelizing their value and capabilities to internal teams and external partners <p> <li> <li> <p> Monitor key performance indicators and user feedback to measure the success and impact of our productivity solutions iterating and optimizing as needed <p> <li> <li> <p> Stay abreast of emerging technologies and industry trends in enterprise productivity tools proactively identifying opportunities for innovation and differentiation <p> <li> <ul> <p> <p> <p> <strong> Skills You Should HODL <strong> <p> <ul> <li> <p> Minimum 5 years of experience in product management Experience in a role directly related to client onboarding identity verification funding or account management would be beneficial <p> <li> <li> <p> Track record of shipping impactful products <p> <li> <li> <p> Technical acumen understanding systems architecture and APIs <p> <li> <li> <p> Solution oriented highlymotivated selfstarter with a keen attention to detail <p> <li> <li> <p> Passion for new and emerging technologies with a strong desire to stay ahead of industry trends and leverage innovative solutions to drive business success <p> <li> <li> <p> Analytical mindset experience with SQL data analysis and data visualization tools <p> <li> <li> <p> Deep understanding of project management principles and best practices <p> <li> <li> <p> Wellrounded interpersonal skills experience interacting with diverse personalities <p> <li> <li> <p> Outstanding organizational and communication skills <p> <li> <ul> <p> <p> <p> LIRemote LIBM <p> <p> Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto <p> <p> <p> <p> As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws <p> <p> <strong> Stay in the know <strong> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> <u> Follow us on Twitter <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> <u> Learn on the Kraken Blog <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> <u> Connect on LinkedIn <u> <a> <p><p>
Head of Technical Customer Support
Company: Typeform
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <h3> <strong> About the Team <strong> <h3> <p> At Typeform you will be part of a diverse and growing Customer Support team which spans multiple time zones and continents made up of different specialty teams such as billing compliance and technical support <p> <p> Our team embodies three core values that drive our mission <strong> taking ownership <strong> <strong> acting quickly <strong> and <strong> expressing empathy <strong> We believe in proactively tackling challenges delivering results and continually improving processes Our team prioritizes swift decisionmaking and embraces experimentation Above all empathy guides our interactions fostering a culture of customercentricity and transparent communication If youre passionate about these values and ready to transform the way businesses connect and build relationships join us in shaping the future of communication <strong> About the Role <strong> <p> <p> We are looking for a Head of Technical Support who will lead our skilled team of Technical Support Engineers as they leverage their expertise to enhance the customer experience and collaborate with internal stakeholders This role will be a strategic partner to our VP of Customer Success and Support leadership team and cross functional teams helping to inform the development of the Support department identify and execute on strategic initiatives and expand cross company relationships <p> <h3> <strong> Things you will do <strong> <h3> <p> You will be responsible for <p> <ul> <li> <p> Leading Supporting and Developing a team of Technical Support Engineers who are responsible for responding to user inquiries delivering a high caliber customer experience and collaborating on external and internal troubleshooting and escalations <p> <li> <li> <p> Establishing goals metrics and related initiatives and process development to ensure continuous improvement and delivery from the team <p> <li> <li> <p> Leading meetings and drivingcontributing to cross functional and strategic initiatives <p> <li> <li> <p> Communicating trends and insights from your teams engagements to help inform team initiatives and product development <p> <li> <li> <p> Becoming an expert on our product portfolio and acting as a subject matter expert in the technical elements in order to support the team and stakeholders providing training and guidance <p> <li> <ul> <ul> <li> <p> Building and expanding cross functional relationships working closely with Engineering on incidents troubleshooting and solutioning Product on feedback around feature requests releases pain points and opportunities GTM department on customer relationships and escalations etc <p> <li> <ul> <h3> <h3> <h3> <strong> What you already bring to the table <strong> <h3> <ul> <li> <p> <strong> Experience <strong> You have significant experience working in a management role within a SaaS environment and are well versed in people management and development <p> <li> <li> <p> <strong> Technical Support Proficiency <strong> You are proficient in technical work and coding with the ability to troubleshoot all areas relevant to a SaaS technology including APIs Embeds amp Plugins Integrations Analytics and tracking tools <p> <li> <li> <p> <strong> Decision Making and Problem Solving <strong> You can solve problems with varying complexity focusing on the customers needs and providing appropriate technical solutions You have strong decisionmaking skills in order to make difficult decisions and take calculated risks <p> <li> <li> <p> <strong> Strong written and verbal communication skills <strong> You can communicate vision and goals clearly and effectively building collaborative relationships with team members and stakeholders You conduct effective and impactful customer communications <p> <li> <li> <p> <strong> Adaptability <strong> You are able to think on your feet adapt and improvise when required and help teams adapt to changing environments and navigate complex situations with ease <p> <li> <li> <p> <strong> Multitask <strong> You are able to manage multiple requests and prioritize them well <p> <li> <li> <p> <strong> Passionate <strong> You have a strong passion for our product and a commitment to helping users achieve value <p> <li> <li> <p> <strong> Remote working <strong> You can work 100 remote and have adequate space and internet connection to support video interactions with customers <p> <li> <ul> <p> <p><p>
Senior Technical Support Engineer
Company: Docker
Location: USA
Posted Apr 26, 2024
<p style=minheight15em>Docker is a remote first company with employees across Europe APAC and the Americas that simplifies the lives of developers who are making worldchanging apps We raised our Series C funding in March 2022 for $105M at a $21B valuation We continued to see exponential revenue growth last year Join us for a whale of a ride<p><p style=minheight15em><p><p style=minheight15em>The Docker Support team supports customers using the largest and most popular container registry service in the world today Docker Hub Millions of users community developers open source projects and Independent Software Vendors push and pull Docker container images billions of times through Docker Hub If you are an experienced Support Engineer and want to play a critical role in the evolution of Docker Hub and Dockers next chapter then this role is for you<p><p style=minheight15em><p><p style=minheight15em>We are seeking a Senior Support Engineer with development experience to provide worldclass technical support for customers of Docker Desktop and Docker Hub This role requires a friendly polished communicator committed to solving complex problems and delivering highlevel customer satisfaction with every interaction You will work closely with Sales Marketing Production Engineering and Product Management to drive critical customer issues to resolution<p><p style=minheight15em><p><p style=minheight15em><strong>Responsibilities<strong><p><ul style=><li style=><p style=minheight15em>Deliver a top tier user support experience for the Docker Hub and Docker Desktop products using the Salesforce customer service software and services<p><li><li style=><p style=minheight15em>Engage with the engineering teams to resolve technical issues<p><li><li style=><p style=minheight15em>Support and assist the other teams within Docker<p><li><li style=><p style=minheight15em>Take part in oncall rotations<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Qualifications<strong><p><ul style=><li style=><p style=minheight15em>5+ years enterprise software engineering experience and technical support experience <p><li><li style=><p style=minheight15em>Experience with the Docker engine Docker Hub and other related technologies<p><li><li style=><p style=minheight15em>Strong written and verbal English communication skills<p><li><li style=><p style=minheight15em>Ability to work remotely across time zones<p><li><li style=><p style=minheight15em>Experience troubleshooting Docker technologies and SaaS products<p><li><li style=><p style=minheight15em>Familiarity with macOS Microsoft Windows and Linux<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Qualifications Nice to have<strong><p><ul style=><li style=><p style=minheight15em>Familiarity with IT automation software CICD<p><li><li style=><p style=minheight15em>Familiarity with the Go programming language<p><li><li style=><p style=minheight15em>Comfortable with programming languages Python JavaScript or similar language<p><li><li style=><p style=minheight15em>Familiarity with Kubernetes<p><li><li style=><p style=minheight15em>Comfortable with REST API and web applications<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Your first 30 days<strong><p><ul style=><li style=><p style=minheight15em>Onboarding activities to follow in the first 2 weeks<p><li><li style=><p style=minheight15em>Meet the support team and other people you will have to interact with<p><li><li style=><p style=minheight15em>Understand the values of Docker<p><li><li style=><p style=minheight15em>Understand the team mission<p><li><li style=><p style=minheight15em>Start diving into the different tools<p><li><li style=><p style=minheight15em>Start to resolve some tickets<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Your first 90 days<strong><p><ul style=><li style=><p style=minheight15em>Feel comfortable with the environment <p><li><li style=><p style=minheight15em>Meet people across the company<p><li><li style=><p style=minheight15em>Take part in the ticket resolution <p><li><li style=><p style=minheight15em>Be part of the oncall rotations<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Your first year<strong><p><ul style=><li style=><p style=minheight15em>Have established strong relationships with all team members and cross functional teams<p><li><li style=><p style=minheight15em>Be comfortable handling advanced requests from customers <p><li><li style=><p style=minheight15em>Have autonomy over technical area to understand issues and work with dev team to imagine the best solution<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Perks for Full Time Employees<strong><p><ul style=><li style=><p style=minheight15em>Freedom amp flexibility fit your work around your life<p><li><li style=><p style=minheight15em>Home office setup we want you comfortable while you work<p><li><li style=><p style=minheight15em>16 weeks of paid Parental leave<p><li><li style=><p style=minheight15em>Technology stipend equivalent to $100 netmonth<p><li><li style=><p style=minheight15em>PTO plan that encourages you to take time to do the things you enjoy<p><li><li style=><p style=minheight15em>Quarterly companywide hackathons<p><li><li style=><p style=minheight15em>Training stipend for conferences courses and classes<p><li><li style=><p style=minheight15em>Equity we are a growing startup and want all employees to have a share in the success of the company<p><li><li style=><p style=minheight15em>Docker Swag<p><li><li style=><p style=minheight15em>Medical benefits retirement and holidays vary by country<p><p style=minheight15em><p><li><ul><p style=minheight15em>Docker embraces diversity and equal opportunity We are committed to building a team that represents a variety of backgrounds perspectives and skills The more inclusive we are the better our company will be<p><p style=minheight15em><p><p style=minheight15em>Due to the remote nature of this role we are unable to provide visa sponsorship<p><p style=minheight15em><p><p style=minheight15em>LIREMOTE<p><img src=httpsremotivecomjobtrack1908697blankgifsource=publicapi alt=>
Senior Client Success Manager
Company: TTEC Digital
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> TTEC Digital is seeking a Senior Client Success Manager to join our Customer Success team This is a <strong> fully remote role <strong> <p> <p> <p> <p> The <strong> Senior Client Success Manager Sr CSM <strong> partners with an assigned portfolio of highvalue clients to create and maintain healthy strategic business relationships Senior CSMs are consultative account managers who demonstrate CX expertise and orchestrate and ensure the adoption of the right CX products services and strategies to help clients realize their outcome goals <p> <p> <p> <p> The <strong> Sr CSM <strong> is the clients advocate throughout the client lifecycle As the Sr CSM you work closely with your clients to identify business opportunitieschallenges and propose options relevant to TTEC Digital solutions You will build strong business relationships with your clients gaining insight into their industry business and operations while serving as a trusted advisor You will manage client escalations share key insights with clients on trends in the market and present opportunities to introduce new technology and services to meet the clients continuous business needs <p> <p> <p> <p> <p> <p> <p> <p> <strong> What youll be doing <strong> <p> <ul> <li> <p> Develops and maintains strong relationships with assigned clients gaining insight into their industry business and operations and serving as a trusted advisor to key influencers andor decisionmakers <p> <li> <li> <p> Understand clients business drivers and success criteria to develop and advise on Client Success Plans <p> <li> <li> <p> Prescribes the adoption and use of product featuresfunctionality and services to achieve client outcome goals <p> <li> <li> <p> Collaborates with clients all levels to identify business challenges and develop recommended solutions through the promotion of CX offerings Works closely with Sales Engineers or Account Executives to structure solutions create account plans and identify other crossselling opportunities within TTEC Digital offerings to achieve identified performance and revenue goals <p> <li> <li> <p> Schedules and conducts regular client business reviews with key contacts covering updates within the clients business and key initiatives delivering product and feature updates on TTEC Digital offerings reviewing support performance success plan progress and other client concerns Involve others as appropriate <p> <li> <li> <p> Maintains high client retention and recurring revenue retention rates <p> <li> <li> <p> Achieves revenue growth targets from a portfolio of assigned clients <p> <li> <li> <p> Manages client satisfaction ensuring an exceptional client experience throughout the client lifecycle Creates and maintains referenceable and healthy clients <p> <li> <li> <p> Assesses client risk and implements risk mitigation plans <p> <li> <li> <p> Establishes and maintains executivelevel client relationships <p> <li> <li> <p> Recommends TTEC Digital engagements to help clients achieve maximum value realization <p> <li> <li> <p> Provides training and mentoring to less tenured CSMs <p> <li> <li> <p> Participates in the diagnosis and resolution of escalated client concerns Serves as the leadership focal point for communication of outcomes and troubleshooting in escalated situations <p> <li> <li> <p> Creates client proposals Statements of Work SOWs and Quotes for addon services software and hardware <p> <li> <li> <p> Maintains CRMtools content with new opportunities current account information and other business information <p> <li> <ul> <p> <p> <p> <strong> What youll bring <strong> <p> <ul> <li> <p> Bachelors Degree in business technology or related field <p> <li> <li> <p> Minimum of 10 years experience in strategic account managementcustomer success management in a technical environment Experience with SaaScloud subscription models preferred <p> <li> <li> <p> Knowledge of CX technology services and consulting Contact CenterCRMMSFT Software Platforms <p> <li> <li> <p> Minimum of 5 years prior experience in a hightouch consultative selling environment <p> <li> <li> <p> Prior CX management or CX technology management experience is a plus <p> <li> <li> <p> Proven ability to provide an exceptional customer experience <p> <li> <li> <p> Demonstrated ability to build maintain and strengthen mutually beneficial business relationships <p> <li> <li> <p> Effective at establishing broad deep client relationships including executivelevelClevel relationships <p> <li> <li> <p> Demonstrated professionalism in business or social settings <p> <li> <li> <p> Excellent presentation skills <p> <li> <li> <p> General understanding of system hardwaresoftware workings with the ability to identify problems and remedies <p> <li> <li> <p> Ability to adapt quickly to changing technology <p> <li> <li> <p> Ability to accommodate a flexible work schedule <p> <li> <li> <p> Proficient in Microsoft Office Suite Outlook Word Excel PowerPoint CRM tools <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $ 110K to $140K Actual compensation offers to a candidate may vary based on geographic location work experience education andor skill levels This position is eligible to participate in an annual incentive program <p> <li> <ul> <p> <strong> Benefits available to eligible employees include <strong> <p> <ul> <li> <p> Medical dental and vision <p> <li> <li> <p> Taxadvantaged healthcare accounts <p> <li> <li> <p> Financial and income protection benefits <p> <li> <li> <p> Paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> $110000 $140000 a year <p> <p> LIJF1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX Our sister company TTEC Engage is a 60000+ employee service company with customer service representatives located around the world TTEC Holdings Inc is the parent company for both Digital and Engage When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage <p> <p> <p> <p> We are also delighted to share that TTEC has been awarded the Great Place To Work 20242025 certification based on outstanding employee experience across 14 countries <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> <p> <p> LIRemoteUS <p><p>