Open Continuous Announcement Jobs in USA
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Customer Success Manager
Company: Bluesight
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> At Bluesight our mission is to create groundbreaking medication intelligence solutions that increase efficiency safety and visibility for health systems and pharmaceutical manufacturers We empower our customers to deliver the right medicine to the right patient at the right time every time We are a high growth healthcare information technology company with a startup vibe but over 2000 customers tracking medications using our proven solutions <p> <p> <p> <p> <p> <p> Were looking for a Healthcare Customer Success Manager to grow trusted relationships with our hospital customers and ensure their longterm success Heshe will own the day to day relationship with a book of customers and maintain a holistic datadriven view of their overall experience with every team and Bluesight solution The CSM interfaces with customers builds relationships across the customer organization specifically at the Executivelevel and leverages these relationships to improve product utilization demonstrate and communicate product value and ensure overall satisfaction is achieved and maintained over the long term <p> <p> <p> <p> <p> <p> <strong> Core Responsibilities <strong> <p> <ul> <li> <p> Develop Healthcare Executive Relationships and Present Executive Business Reviews EBRs <p> <li> <li> <p> Build trusted relationships with healthcare executives and key stakeholders within the customer organizations to understand their strategic goals drive product adoption and achieve customer defined outcomes <p> <li> <li> <p> Conduct regular business reviews with healthcare executivelevel stakeholders and ensure all value assumptions remain valid and the relationship is producing value and return <p> <li> <li> <p> Proactively analyze gaps between current state and optimal state and effectively communicate recommendations that lead to value <p> <li> <li> <p> Track and report on key metrics for customer <p> <li> <ul> <p> <p> <p> <strong> Customer Service Responsibilities <strong> <p> <ul> <li> <p> Be knowledgeable in the entire product suiteall lines of business function as the lead contact and advisor to customers about solutions best practices and guide them to the right personteam to support them as needed for specific requests <p> <li> <li> <p> Influence future lifetime value through higher product adoption user growth customer satisfaction documented ROI and overall health scores <p> <li> <li> <p> Vary service approach based on customer segmentation and delivery playbooks <p> <li> <li> <p> Identify customer expectations and desired outcomes at the different levelsroles within the organization and create success plans that align use cases with customer objectives <p> <li> <li> <p> Drive escalation of client issues and potential risk quarterback the risk mitigation process and ensure successful resolution of issues <p> <li> <li> <p> Acquire and maintain customer references <p> <li> <li> <p> Monitor and respond to NPS survey feedback and Customer Health scores <p> <li> <li> <p> Work crossfunctionally with Renewals Specialist to secure renewals identify new revenue opportunities and identify areas of renewal risk <p> <li> <li> <p> Achieve annual renewal and growth targets in partnership with Renewals Specialist <p> <li> <ul> <p> <p> <p> <p> <p> $70000 $80000 a year <p> <p> <em> The standard base pay range for this role is $70000 $80000 In addition to a base salary this position is also eligible for commission based on meeting exceeding assigned quotas Actual amounts and salary will vary depending on position offered experience performance and location <em> <p> <p> <strong> Core Competencies <strong> <p> <p> <p> <p> The ideal candidate brings 3+ years of healthcare Customer Success experience that includes effective management of a large customer pool with SaaS contracts above $100k This candidate demonstrates an ability to balance strong consultative customer service and consistently achieve performance metrics The role serves as the face of Bluesight so it is critical the candidate demonstrates a clear and energetic communication style that is effective at both the executive and end user level of an organization Finally the candidate must be a selfstarter and demonstrate a history of success multiple examples of taking initiative and the ability to succeed in a fastpaced high pressure environment <p> <p> <p> <p> <strong> This position is a remote position and open to applicants in the continental United States <strong> <p> <p> <p> <p> <strong> Why Bluesight <strong> <p> <p> Bluesights culture is built on innovation and teamwork Theres room to grow and opportunities to take initiative You will partner with sharp motivated teammates looking to disrupt a massive industryand have fun doing it We truly believe that where you work and what you do matters Join us as we revolutionize the hospital pharmacy landscape <p> <p> Competitive salary <p> <p> Time off when you need it unlimited vacation days <p> <p> Generous insurance coverage <p> <p> 401k program with a company match <p> <p> Fun collaborative culture <p> <p> <p> <p> EOE AA MFVETDisability <p> <p> <p> <p> All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race religion color national origin sex protected veteran status disability or any other basis protected by federal state or local laws <p><p>
Senior Solutions Engineer, Mid-Market
Company: Webflow
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> At Webflow our mission is to bring development superpowers to everyone Webflow is the leading visual development platform for building powerful websites without writing code By combining modern web development technologies into one platform Webflow enables people to build websites visually saving engineering time while clean code seamlessly generates in the background From independent designers and creative agencies to Fortune 500 companies millions worldwide use Webflow to be more nimble creative and collaborative Its the web made better <p> <p> Were looking for a <strong> Senior <strong> <strong> Solutions Engineer <strong> to support our <strong> Corporate tier <strong> and inspire our customers by helping them understand the art of whats possible with the Webflow platform You will uncover customer business and technical priorities and tell a differentiating story that shows how our solution will help them meet their business objectives Webflow Solutions Engineers also influence our product direction by championing the customer voice and by staying at the forefront of the digital experience market <p> <h2> <strong> About the role <strong> <h2> <ul> <li> <p> Location Remotefirst United States <u> Central amp Eastern time zones <u> ON Canada <p> <li> <li> <p> Fulltime <p> <li> <li> <p> Permanent <p> <li> <li> <p> Exempt status Relevant to US only <p> <li> <li> <p> Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area The ranges shared below may change if you are hired in another geographic location <p> <ul> <li> <p> United States all figures cited below in USD and pertain to workers in the United States <p> <ul> <li> <p> Zone A $153000 $194000 <p> <li> <li> <p> Zone B $145000 $184300 <p> <li> <li> <p> Zone C $138000 $174000 <p> <li> <ul> <li> <li> <p> Canada All figures cited below in CAD and pertain to workers in ON amp BC Canada <p> <ul> <li> <p> $174000 $222000 <p> <li> <ul> <li> <ul> <li> <ul> <p> For sales roles the ranges provided are the roles On Target Earnings OTE ranges meaning that the ranges include both the sales commissions target and annual base salary for the role This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors including the candidates <strong> <strong> market location job related experience knowledge qualifications and skills Benefitsadditional compensation for this role may include equity company bonus or sales commissionsbonuses retirement plans health benefits and wellness stipends <p> <p> Please visit our <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowaboutwebflowiocareers rel=noopener noreferrer nofollow target=blank> Careers page <a> for more information on which locations are included in each of our geographic pay zones <em> However please confirm the zone for your specific location with your recruiter <em> <p> <ul> <li> <p> Reporting to the Senior Manager Solutions Engineering <p> <li> <li> <p> 1025 travel may be required <p> <li> <ul> <p> As a <strong> Senior Solutions Engineer <strong> youll <p> <ul> <li> <p> Guide MidMarket customers through the evaluation process of Webflow ensuring that our solution meets key business objectives and technical requirements <p> <li> <li> <p> Partner with both the Account Executives and potential customers through deep discovery solution design technical validation and business case development <p> <li> <li> <p> Build effective stories through demonstrations that highlight the benefits of using Webflow to solve key customer objectives and challenges <p> <li> <li> <p> Influence product direction by representing the customer voice while working with product marketing and sales <p> <li> <ul> <p> In addition to the responsibilities outlined above at Webflow we will support you in identifying where your interests and development opportunities lie and well help you incorporate them into your role <p> <h2> <strong> About you <strong> <h2> <p> Youll thrive as a <strong> Senior <strong> <strong> Solutions Engineer <strong> if you have <p> <ul> <li> <p> 5+ years of SaaS technical presales experience ideally but not necessarily in the Web Development Content Management or Digital Experience Platform space <p> <li> <li> <p> A consultative approach which earns trust and deepens relationships to help customers solve problems <p> <li> <li> <p> A general understanding of APIs and web development HTML CSS amp JavaScript <p> <li> <li> <p> An open minded with a bias toward growth engaging in opportunities to learn expand your current scope and consider differing opinions <p> <li> <li> <p> Excellent coaching writing discovery and presentation skills <p> <li> <ul> <p> And if you <p> <ul> <li> <p> Enjoy working autonomously creatively and kindly with your teammates while empowering and supporting those around you <p> <li> <li> <p> Thrive in a fastpaced environment where you are comfortable influencing priorities and are adaptable to changing priorities <p> <li> <li> <p> Welcome a diverse mix of individuals including customers and colleagues and their different perspectives <p> <li> <ul> <p> <strong> Our Core Behaviors <strong> <p> <ul> <li> <p> <strong> Obsess over customer experience <strong> We deeply understand <em> what <em> were building and <em> who <em> were building for and serving We define the leading edge of whats possible in our industry and deliver the future for our customers <p> <li> <li> <p> <strong> Move with heartfelt urgency <strong> We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other Time is the most limited thing we have and we make the most of every moment <p> <li> <li> <p> <strong> Say the hard thing with care <strong> Our best work often comes from intelligent debate critique and even difficult conversations We speak our minds and dont sugarcoat things and we do so with respect maturity and care <p> <li> <li> <p> <strong> Make your mark <strong> We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues We work as a <em> team <em> to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates <p> <li> <ul> <h3> <strong> Benefits amp wellness <strong> <h3> <ul> <li> <p> Equity ownership RSUs in a growing privatelyowned company <p> <li> <li> <p> 100 employerpaid healthcare vision and dental insurance coverage for employees and dependents fulltime employees working 30+ hours per week as well as Health Savings AccountHealth Reimbursement Account dependent care Flexible Spending Account US only dependent on insurance plan selection where applicable in the respective country of employment Employees may also have voluntary insurance options such as life disability hospital protection accident and critical illness where applicable in the respective country of employment <p> <li> <li> <p> 12 weeks of paid parental leave for both birthing and nonbirthing caregivers as well as an additional 68 weeks of pregnancy disability for birthing parents to be used before child bonding leave where local requirements are more generous employees receive the greater benefit Employees also have access to family planning care and reimbursement <p> <li> <li> <p> Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations where local requirements are more generous employees receive the greater benefit and sabbatical program <p> <li> <li> <p> Access to mental wellness and professional coaching therapy and Employee Assistance Program <p> <li> <li> <p> Monthly stipends to support health and wellness smart work and professional growth <p> <li> <li> <p> Professional career coaching internal learning amp development programs <p> <li> <li> <p> 401k plan and pension schemes in countries where statutorily required financial wellness benefits like CPA or financial advisor coverage <p> <li> <li> <p> Discounted Pet Insurance offering US only <p> <li> <li> <p> Commuter benefits for inoffice employees <p> <li> <ul> <p> <em> Temporary employees are not eligible for paid holiday time off accrued paid time off paid leaves of absence or companysponsored perks unless otherwise required by law <em> <p> <h3> <strong> Be you with us <strong> <h3> <p> At Webflow equality is a core tenet of our culture We are an Equal Opportunity EEOVeteransDisabled Employer and are <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomdiversityequityinclusion rel=noopener noreferrer nofollow target=blank> committed <a> to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences Employment decisions are made on the basis of jobrelated criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law Pursuant to the San Francisco Fair Chance Ordinance Webflow will consider for employment qualified applicants with arrest and conviction records <p> <h3> <strong> Stay connected <strong> <h3> <p> Not ready to apply but want to be part of the Webflow community Consider following our story on our <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomblog rel=noopener noreferrer nofollow target=blank> Webflow Blog <a> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwlinkedincomcompanywebflowinc rel=noopener noreferrer nofollow target=blank> LinkedIn <a> <a class=fontbold underline fontbold underline fontbold underline href=httpstwittercomwebflow rel=noopener noreferrer nofollow target=blank> X Twitter <a> andor <a class=fontbold underline fontbold underline fontbold underline href=httpswwwglassdoorcomReviewsWebflowReviewsE890506htm rel=noopener noreferrer nofollow target=blank> Glassdoor <a> <p> <h3> <strong> Please note <strong> <h3> <p> <em> We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Upon interview scheduling instructions for confidential accommodation requests will be administered <em> <p> <p> <em> To join Webflow youll need a valid right to work authorization depending on the country of employment <em> <p> <p> <em> If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws We may obtain one or more background screening reports about you solely for employment purposes <em> <p> <p> <em> For information about how Webflow processes your personal information please review <em> <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomlegalapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> <em> Webflows Applicant Privacy Notice <em> <a> <em> <em> <p> <p> <p><p>
Senior Full Stack Engineer - Client Products & Emerging Technologies
Company: Airbnb
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> The Community You Will Join <strong> <p> <p> The Client Products amp Emerging Tech team is a newly established team that builds impactful product features for Airbnbs Guests and Hosts with new and existing technologies as well as horizontal components such as navigation that aim to provide a cohesive user experience The Staff Web UX Engineer joining this team will play a critical role in the endtoend development of new product areas that leverage emerging technologies They will collaborate closely with Design partners to rapidly ideate prototype develop and ship innovative product experiences <p> <p> The team is part of the Client Foundation amp Products organization which is responsible for Airbnbs product infrastructure including Design Language System DLS UI frameworks media frontend and data access across different client platforms Android iOS and Web It plays a central role in Airbnbs overall client strategy contributes to libraries such as <a class=fontbold underline fontbold underline fontbold underline href=httpsgithubcomairbnblottieandroid rel=noopener noreferrer nofollow target=blank> Lottie <a> and <a class=fontbold underline fontbold underline fontbold underline href=httpsairbnbioprojectsepoxy rel=noopener noreferrer nofollow target=blank> Epoxy <a> and has more recently enabled Airbnbs transition to Jetpack Compose <p> <p> Learn more about <a class=fontbold underline fontbold underline fontbold underline href=httpsairbnbioprojects rel=noopener noreferrer nofollow target=blank> Open Source projects at Airbnb <a> Also meet our Client Products amp Emerging Tech leader <a class=fontbold underline fontbold underline fontbold underline href=httpswwwlinkedincomincynthiachu rel=noopener noreferrer nofollow target=blank> Cynthia Chu <a> <p> <p> <strong> The Difference You Will Make <strong> <p> <ul> <li> <p> Explore shape and develop new product experiences alongside crossfunctional partners design and product from ideation to implementation at scale <p> <li> <li> <p> Lead investments into new technical capabilities that push the envelope and unlock product innovation <p> <li> <li> <p> Partner with peer engineering teams to integrate new features that impact different areas within the product <p> <li> <li> <p> Build efficient and reusable frontendbackend components with high quality while making sure to maintain performance and scalable systems <p> <li> <li> <p> Build services and APIs to drive existing and new features for web and mobile apps <p> <li> <li> <p> Work with data scientists and business analysts to define capture and use realtime event data for business insights and product features <p> <li> <li> <p> Drive down costs and land performance wins via impactful optimizations and infrastructure upgrades <p> <li> <ul> <p> <strong> A Typical Day <strong> <p> <p> Millions of users across the world engage with the Airbnb app in multiple languages every day As an engineer on the Client Products amp Emerging Technologies a team you would be critical to the continued success and broad appeal of Airbnb In this role you will have an opportunity to <p> <ul> <li> <p> Work collaboratively in crossfunctional teams with design product and data science partners <p> <li> <li> <p> Propose architectural patterns of a highscale web applications such as welldesigned APIs data pipelines and efficient algorithms <p> <li> <li> <p> Build scalable highquality and hightraffic products or systems <p> <li> <li> <p> Evaluate technical approaches and design product solutions to build new features <p> <li> <li> <p> Drive alignment manage projects and effectively collaborate with stakeholders <p> <li> <li> <p> Writing unit and integration tests reviewing others code <p> <li> <ul> <p> <strong> Your Expertise <strong> <p> <ul> <li> <p> 5+ years of software development experience <p> <li> <li> <p> Strong expertise in one or more backend server languages JavaKotlinC++etc <p> <li> <li> <p> Proficiency in the following HTML CSS JavaScript and Typescript <p> <li> <li> <p> Extensive experience with modern Javascript frameworks such as React Preact Angular Next Vue or Meteor <p> <li> <li> <p> Passion for delivering products endtoend from ideation through planning and scoping to implementation and experimental AB testing <p> <li> <li> <p> Understanding of frontend architecture and improving build processes npm yarn webpack parcel <p> <li> <li> <p> Experience in building and scaling highquality and hightraffic products or systems <p> <li> <li> <p> Architecting and promoting a library of reusable components <p> <li> <li> <p> An understanding of unit integration and endtoend testing <p> <li> <li> <p> Passion for building interactive and delightful user experiences <p> <li> <li> <p> Want to tackle projects with large openended scope and drive significant business impact <p> <li> <ul> <p> <strong> Your Location <strong> <p> <p> This position is US Remote Eligible The role may include occasional work at an Airbnb office or attendance at offsites as agreed to with your manager While the position is Remote Eligible you must live in a state where Airbnb Inc has a registered entity <a class=fontbold underline fontbold underline fontbold underline href=httpscareersairbnbcom rel=noopener noreferrer nofollow target=blank> Click here <a> for the uptodate list of excluded states This list is continuously evolving so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity your recruiter will inform you what states you are eligible to work from <p> <p> <strong> Our Commitment To Inclusion amp Belonging <strong> <p> <p> Airbnb is committed to working with the broadest talent pool possible We believe diverse ideas foster innovation and engagement and allow us to attract creativelyled people and to develop the best products services and solutions All qualified individuals are encouraged to apply <p> <p> We strive to also provide a disability inclusive application and interview process If you are a candidate with a disability and require reasonable accommodation in order to submit an application please contact us at <a class=fontbold underline fontbold underline fontbold underline href=mailtoreasonableaccommodationsairbnbcom rel=noopener noreferrer nofollow target=blank> reasonableaccommodationsairbnbcom <a> Please include your full name the role youre applying for and the accommodation necessary to assist you with the recruiting process <p> <p> We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application <p><p>
Technical Support Specialist - Government
Company: Relativity
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Are you looking to be in a workplace where colleagues inspire one another Are you interested in competitive and impactful benefits Do you prefer flexible work arrangements <p> <p> <p> <p> The Technical Support Specialist provides technical support to a mix of technical and nontechnical customers by diagnosing troubleshooting repairing and debugging complex software andor networked systems You will have frequent phone and email interaction with our customers and require the development of indepth technical product SQL network and server knowledge and exceptional customer service skills <p> <p> <p> <p> On a daily basis the Technical Support Specialist creates resolves and maintains tickets while working to resolve issues and escalate tickets to other teams and verticals It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements You will inform management of important issues regarding personnel performance customer perception and project statuses and work with colleagues to ensure quality service This role will report to the Manager of Customer Support <p> <p> <p> <p> <strong> The working hours are Monday to Friday 1100 PM to 800 AM Central US United States Time and the weekday overnight shift offers a compensation differential <strong> <p> <p> <p> <p> Due to specific customer contract requirements this position requires that the successful candidate be a US citizen As a condition of your role supporting the RelativityOne Government product you are required to obtain a Public Trust clearance The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history drug use financial records and a character assessment If you are unable to obtain the Public Trust clearance you will be unable to work on the RelativityOne Government product and your employment if still in effect may be terminated Obtaining Public Trust clearance offers an additional compensation differential <p> <p> <p> <p> <p> <p> <strong> Your Role in Action Technical SkillsResponsibilities <strong> <p> <ul> <li> <p> Use SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Respond to customer questions problems and work requests on a daily basis <p> <li> <li> <p> Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers <p> <li> <li> <p> Partner with senior level team members as needed to troubleshoot and resolve customer incidents <p> <li> <li> <p> Have or develop the experience to capably perform the Technical Support Specialist position responsibilities <p> <li> <ul> <p> <p> <p> <strong> Policy and Procedure Skills <strong> <p> <ul> <li> <p> Follow appropriate procedures for creating categorizing updating escalating transitioning and resolving tickets Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data <p> <li> <li> <p> Monitor assigned open tickets contact customers and update tickets on a timely basis <p> <li> <li> <p> Provide responsive support to customers during normal shift hours when scheduled for early and late shifts and as identified for oncall or as requested by management EarlyLate shifts and oncall could be required of the qualified Technical Support Specialist staff <p> <li> <li> <p> Complete all daily tasks and projects <p> <li> <li> <p> Track time daily <p> <li> <ul> <p> <p> <p> <strong> Expectations of the Role <strong> <p> <ul> <li> <p> Provide excellent customer service using the communication methods designated by Relativity <p> <li> <li> <p> <strong> Flexible to work a 9hour MondayFriday overnight shift from 11pm8am CST with a 1hour meal break oncall schedule or other time frames specified by management <strong> <p> <li> <li> <p> <strong> Able to work an 89hour MondayFriday shift from 8am5pm CST with meal break for the first 3 months of onboarding <strong> <p> <li> <li> <p> Demonstrate initiative to learn new skills such as SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Meet identified goals regarding customer service tech support metrics <p> <li> <li> <p> Commitment to and consistent demonstration of core company values <p> <li> <ul> <p> <p> <p> <strong> Your Skills <strong> <p> <ul> <li> <p> Customer support experience <p> <li> <li> <p> Customerfocused and ability to understand expectations <p> <li> <li> <p> Direct experience supporting customers as a primary contact or lead using phone and email <p> <li> <li> <p> Experience troubleshooting complex issues <p> <li> <li> <p> SQL and Windows platform experience <p> <li> <li> <p> Travel 10 of the time <p> <li> <li> <p> LINW1 <p> <li> <ul> <p> <p> <p> <strong> Compensation <strong> <p> <ul> <li> <p> Relativity is committed to competitive fair and equitable compensation practices <p> <li> <ul> <ul> <li> <p> This position is eligible for total compensation which includes a competitive base salary an annual performance bonus target of 10 and longterm incentives The expected salary range for this role is between $54000 and $80000 The final offered salary will be based on several factors including but not limited to the candidates depth of experience skill set qualifications and internal pay equity Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position <p> <li> <ul> <p> <p> <p> <p> <p> $54000 $80000 a year <p> <p> Relativity is a diverse workplace with different skills and life experiencesand we love and celebrate those differences We believe that employees are happiest when theyre empowered to be their full authentic selves regardless how you identify <p> <p> <p> <p> <strong> <u> Benefit Highlights <u> <strong> <p> <p> Comprehensive health dental and vision plans <p> <p> Parental leave for primary and secondary caregivers <p> <p> Flexible work arrangements <p> <p> Two weeklong company breaks per year <p> <p> Unlimited time off <p> <p> Longterm incentive program <p> <p> Training investment program <p> <p> <p> <p> <em> All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status or any other legally protected basis in accordance with applicable law <em> <p><p>
Senior Fullstack Software Engineer - Search Engine Optimization
Company: Airbnb
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> The Community You Will Join <strong> <p> <p> The Search Engine Optimization SEO teams mission is to make Airbnb the most visible and best destination for search engine users We build worldclass products that excite and attract guests along with the tools and platform that enable teams across the company to do the same We do this at an incredible scale promoting hundreds of thousands of destinations and experiences spanning a broad range of languages and international locales Being a product infrastructure and growth team we routinely partner with Product UX and Data as well as engineering teams throughout the company to directly influence one of the fastestgrowing free and owned marketing channels <p> <p> <strong> The Difference You Will Make <strong> <p> <p> Were looking for talented engineers who can comfortably work across the stack building bestinclass frontend experiences performant and complex backend services and massive scale data pipelines As a Full Stack Engineer youll work closely with product and design architecture and infra leads as well as data analysts to create new types of landing page experiences Some projects will have you focusing on one particular layer while many others will require you to move across the stack fluidly <p> <p> <strong> A Typical Day <strong> <p> <ul> <li> <p> Design develop and own the deployment of stack spanning features to production <p> <li> <li> <p> Independently collaborate with cross functional partners to unblock project progress reduce ambiguity and refine requirements <p> <li> <li> <p> Routinely communicate project status and progress with internal and external stakeholders owning project outcomes <p> <li> <li> <p> Hold yourself and the team to a high standard of quality frequently looking for ways to improve operations and stability <p> <li> <li> <p> Stay up to date on the newest trends and changes in the SEO field <p> <li> <li> <p> Identify and propose new ideas for improving SEO performance of Airbnbs products and services <p> <li> <ul> <p> <strong> Your Expertise <strong> <p> <ul> <li> <p> 5+ years of relevant software development industry experience in a fast paced high growth tech environment <p> <li> <li> <p> Proficient in one or more backend languages and frameworks <strong> Java <strong> C C++ Python Scala Hive Airflow <p> <li> <li> <p> Proficient in one or more JavaScript frameworks <strong> React <strong> Backbone Angular or Ember <p> <li> <li> <p> Experience with web development best practices such as AB testing continuous integration and continuous delivery <p> <li> <li> <p> Ability to work in areas outside of your usual comfort zone and show motivation for personal growth <p> <li> <li> <p> Comfortable working across the stack implementing and shipping changes on both the frontend and backend <p> <li> <li> <p> Experience working directly with cross functional partners in UX and product <p> <li> <ul> <p> <strong> Your Location <strong> <p> <p> This position is US Remote Eligible The role may include occasional work at an Airbnb office or attendance at offsites as agreed to with your manager While the position is Remote Eligible you must live in a state where Airbnb Inc has a registered entity <a class=fontbold underline fontbold underline fontbold underline href=httpscareersairbnbcom rel=noopener noreferrer nofollow target=blank> Click here <a> for the uptodate list of excluded states This list is continuously evolving so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity your recruiter will inform you what states you are eligible to work from <p> <p> <strong> Our Commitment To Inclusion amp Belonging <strong> <p> <p> Airbnb is committed to working with the broadest talent pool possible We believe diverse ideas foster innovation and engagement and allow us to attract creativelyled people and to develop the best products services and solutions All qualified individuals are encouraged to apply <p> <p> We strive to also provide a disability inclusive application and interview process If you are a candidate with a disability and require reasonable accommodation in order to submit an application please contact us at <a class=fontbold underline fontbold underline fontbold underline href=mailtoreasonableaccommodationsairbnbcom rel=noopener noreferrer nofollow target=blank> reasonableaccommodationsairbnbcom <a> Please include your full name the role youre applying for and the accommodation necessary to assist you with the recruiting process <p> <p> We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application <p><p>
Senior Machine Learning Engineer
Company: Calendly
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> About the team amp opportunity <strong> <p> <p> Whats so great about working on Calendlys Data Science amp Machine Learning team <p> <p> We make things possible for our customers through innovation in data analytics and AI <p> <p> Why do we need you Well we are looking for a Senior Machine Learning Engineer who will bring the track record of delivering business value through executing handson full machine learning lifecycle You will report to the head of Data Science amp Machine Learning and will be responsible for driving new initiatives using the latest advancements in ML working closely with crossfunctional teams and helping to drive business insights amp growth as well as creating magical experiences for our end customers through innovation We have a product focus and passion for using machine learning to solve realworld problems and understand that being an effective MLE is about collaborating with people as much as it is about writing code You will join a great data team and be an integral part of building new machine learningbased experiences for internal and external customers alike <p> <p> <strong> A day in the life of a Senior Machine Learning Engineer at Calendly <strong> <p> <p> On a typical day <strong> you <strong> will be working on <p> <ul> <li> <p> Working with unique largestructured time series data sets to build and continuously improve innovative machine learning models for Calendly product use cases <p> <li> <li> <p> Working collaboratively with partners including software engineering product managers decision and data scientists to impact the business by understanding and prioritizing requirements for machine learning models <p> <li> <li> <p> Handson developing productionizing and operating machine learning models and pipelines at scale including both batch and realtime use cases <p> <li> <li> <p> Leveraging machine learning cloud services and tools to develop reusable highly differentiating and highperforming machine learning systems enable fast model development lowlatency serving and ease of model quality upkeep <p> <li> <li> <p> Optimizing ML models to meet latency SLAs at the scale of Calendlys production traffic and launch live experiments to evaluate model performance <p> <li> <ul> <p> <strong> What do we need from you <strong> <p> <ul> <li> <p> 5+ years of industry experience in applied Machine Learning inclusive MS or PhD in relevant fields <p> <li> <li> <p> Deep and demonstrated ability to traverse the full spectrum of ML life cycle EDA feature engineering data visualization feature and algorithm selection model experimentation model training and validation model serving monitoring and retraining <p> <li> <li> <p> Develop and implement advanced statistical and ML models to uncover patterns trends and predictions Ex revenue forecasting churn analysis personalization and recommendation anomaly detection natural language processing <p> <li> <li> <p> Consistent record of efficiently implementing ML models using a managed service VertexAI Sagemaker for high traffic low latency large data applications that produced substantial impact on the end users <p> <li> <li> <p> Deep understanding of the the foundation models open source ecosystem model finetuning prompt engineering etc <p> <li> <li> <p> Strong programming Python Scala Java SQL etc and data engineering skills <p> <li> <li> <p> Proficiency in ML frameworks such as Keras Tensorflow and PyTorch in that order of importance and ETL and ML workflow frameworks like Apache Spark Beam Airflow and VertexAI <p> <li> <li> <p> Deep experience working with time series data and related machine learning problems working knowledge of semantic search and embeddings <p> <li> <li> <p> Familiarity with RetrievalAugmented Generation techniques to improve content quality orchestration framework such as Langhcain or Microsoft Semantic kernel <p> <li> <li> <p> The ability to recognize when to seek assistance and willing to learn whatever is needed to get the job done ideally you have some research experience <p> <li> <li> <p> You have strong verbal and written communication skills and the ability to communicate complex technical concepts to both technical and business stakeholders <p> <li> <li> <p> You are comfortable working remotely and with enabling tools like Slack Confluence etc <p> <li> <li> <p> Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time <p> <li> <ul> <p> <strong> Whats in it for you <strong> <p> <p> Ready to make a serious impact Millions of people already rely on Calendlys products and were still in the midst of our growth curve its a fantastic time to join us Everything youll work on here will accelerate your career to the next level If you want to learn grow and do the best work of your life alongside the best people youve ever worked with then we hope youll consider allowing Calendly to be a part of your professional journey <p> <p> <strong> Our Hiring Process <strong> <p> <p> We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at Calendly To learn more about our hiring process please visit our careers page at <a class=fontbold underline fontbold underline fontbold underline href=httpscareerscalendlycomhowwehire rel=noopener noreferrer nofollow target=blank> wwwcareerscalendlycom <a> <p> <p> Once selected for an opportunity the recruiter assigned to the role will keep you informed every step of the way Have questions Let your recruiter know Want to share your experience We are passionately committed to improving and building on our process and we consider feedback a gift <p> <p> <strong> <em> If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process please contact us at recruitingcalendlycom <em> <strong> <p> <p> <strong> <em> Calendly is registered as an employer in many but not all states If you are located in Alaska Hawaii Montana North Dakota South Dakota Nebraska Iowa and West Virginia you will not be eligible for employment Note that all individual roles will specify location eligibility <em> <strong> <p> <p> <strong> <em> All candidates can find our Candidate Privacy Statement <em> <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1UarTnO5b7rIEKowqiyRvw1Zz81mROP7tqNR7sCmhBMedit rel=noopener noreferrer nofollow target=blank> <strong> <em> here <em> <strong> <a> <p> <p> <strong> <em> Candidates residing in California may visit our Notice at Collection for California Candidates here <em> <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1d58uJ1S0ti5jMlekLhXRswLfJAdw0A6editbookmark=idgjdgxs rel=noopener noreferrer nofollow target=blank> <strong> <em> Notice at Collection <em> <strong> <a> <p> <p> Compensation is based on a variety of factors including but not limited to location experience and jobrelated skills In addition Calendly offers a wide range of best in class <a class=fontbold underline fontbold underline fontbold underline href=httpscareerscalendlycombenefitsperks rel=noopener noreferrer nofollow target=blank> <strong> total rewards <strong> <a> This includes comprehensive employee benefits like healthcare dental vision parental leave 401k match paid time off and much more At Calendly we believe exceptional performance deserves exceptional rewards During the hiring process we are committed to sharing details about the compensation range for the position enabling you to make an informed decision <p> <p> Please note that the compensation details listed in role postings reflect the base salary only and do not include bonuscommission equity or benefits <p><p>
Supervisor, Major Accounts
Company: Carsdotcom
Location: USA
Posted Apr 19, 2024
<div class=contentintro><div class=h3><strong>Be essential at Cars Commerce<strong><div> <p>At Cars Commerce were fanatical about simplifying everything about car buying and selling We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance measure and drive local automotive retail Whether through our No1 most recognized marketplace <strong>Carscom<strong> our industryleading digital experience <strong>Dealer Inspire<strong> our trade and appraisal technology <strong>AccuTrade<strong> or our new <strong>Cars Commerce Media Network<strong> Cars Commerce is essential for success in the automotive industry <p> <p>No one ever travels alone here at its core Cars Commerce is collaboration In fact its built into the very fabric of our shared values We like to say we <strong>Rise Together <strong> putting people at the center of what we do from consumer to customer to community Life at Cars Commerce makes it easy when we share the ethos to be <strong>Open to All<strong> encouraging openminded communication because we know diverse thinking yields better outcomes But critical to our success is <strong>Caring to Challenge<strong> and <strong>Taking Ownership<strong> fueling a competitive spirit in a respectful environment where we think about tomorrow but act today At our foundation we have integrity <strong>Doing the Right Thing<strong> even when its hard Its our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible but downright unavoidable<p> <p>But dont take our word for it As a US News amp World Report <strong>Best Company to Work For in 2024 were obsessive about the employee experience<strong> We are among the top 20 being declared Best of our industry based on six critical factors that are important to employee wellbeing like quality of pay benefits work life balance and more<p><div><p>As a Major Account Supervisor you will be responsible for managing a team of individuals and their assigned book of business consisting of some of the top automotive groups in the nation This role primarily focuses on fostering partnerships identifying account growth opportunities maximizing retention and ensuring team members are positioned to work efficiently and effectively<p> <p><strong>Duties amp Responsibilities<strong><p> <ul style=> <li style=>Lead the Major Accounts team of Performance Managers and administrative specialists <li> <li style=>Create a layer of support for the Major Accounts Director<li> <li style=>Run Major Accounts team meetings and scrum<li> <li style=>Assist in determining and assigning PFM to new accounts and bandwidth management<li> <li style=>Lead the onboarding of new clients that have DI services and provide ongoing training with PFM Team maintain detailed knowledge of all new products and digital offerings<li> <li style=>Work with PFM Team to identify upsell opportunities and build strategy<li> <li style=>Mentor on best practices for client management and assist with professional growth<li> <li style=>Meet with PFM Team in conjunction with the Major Accounts Director in 45day 6month and Annual Reviews and provide constructive feedback on performance and growth path<li> <li style=>Support sales and strategy process for new business development when needed for Dealer Inspire and Agency Partners<li> <li style=>Support PFM team with management of difficult clientscancellations <li> <li style=>Assist the Major Accounts Director with advocating and communicating with other internal departments for Dealer InspireLaunch about bigger issuesblockers and process Roll up all internal issues to the Major Account Director<li> <li style=>Ensure consistent communication of company directives for PFM teams<li> <li style=>Positive representation of client services to all internal teams<li> <li style=>Positive representation of Dealer Inspire to all clients<li> <li style=>Ability to build relationships with client and provide insightguidance to the PFM team related to digital services and beyond <li> <ul> <p><strong>Skills amp Competencies Required<strong><p> <p>A successful Major Account Supervisor requires excellent communication and analytical skills marketing savvy and the ability to enjoy working in a fastpaced environment The ability to work through conflict resolution both internally and with external clients is a must<p> <ul style=> <li style=>Previous management experience<li> <li style=>Senior Performance Management experience with a high level of experience training other team members<li> <li style=>5 years of Digital marketing strategy experience required<li> <li style=>Ability to provide constructive and consistent feedback to all team members to ensure their further growth within their existing roles<li> <li style=>Outstanding presentation amp communication skills both over the phone and during inperson meetings<li> <li style=>Excellent customer service skills<li> <li style=>Must be very organized punctual and detail oriented<li> <li style=>Fast learner amp interested in new technologies<li> <li style=>Team building and ability to rally your internal team to achieve company goals<li> <li style=>The ability to remain cool under pressure and manage through client conflict<li> <ul> <p><strong>Strong knowledge of<strong><p> <ul style=> <li style=>SEO Fundamentals and Principles<li> <li style=>Paid searchGoogle Adwords<li> <li style=>Website PerformanceGoogle Analytics<li> <li style=>Social Media<li> <li style=>Basic Wordpress knowledge<li> <ul> <p>LIEJ LIRemote<p><div class=contentpaytransparency><div class=payinput><div class=description><p><em>In this spirit of pay transparency we are excited to share the compensation for this role The range is expressed as <strong>total target compensation base salary + variable<strong> If you are hired at Cars Commerce your total target compensation will be determined based on factors such as skills andor experience If the range is close to what youre seeking then we encourage you to apply and learn more about the total compensation package and benefits for this position<em><p><div><div class=title>Total Target Compensation Range<div><div class=payrange><span>$101100<span><span class=divider><span><span>$126400 USD<span><div><div><div><div class=contentconclusion><p><span style=fontweight><strong>Our Comprehensive Benefits Package includes<strong><span><p> <ul style=> <li style=><span style=fontweight>Medical Dental amp Vision Healthcare Plans<span><li> <li style=><span style=fontweight>401k with Company Match + Immediate Vesting<span><li> <li style=><span style=fontweight>New Hire Stipend for Home Office SetUp<span><li> <li style=><span style=fontweight>Employee Stock Purchase Program<span><li> <li style=><span style=fontweight>Generous PTO<span><li> <li style=> <div class=cmessagekitblocks> <div class=cmessagemessageblocks> <div class=pblockkitrenderer> <div class=pblockkitrendererblockwrapper> <div class=prichtextblock> <div class=prichtextsection>Refuel a service based recognition program where employees receive additional paid time away to learn grow and reset<div> <div> <div> <div> <div> <div> <li> <li style=><span style=fontweight>Paid Holidays Floating Holiday Volunteer Day Recharge Day<span><li> <li style=><span style=fontweight>Learn more about our Benefits Perks amp Culture on our <a class=clink href=22httpswwwlinkedincomcompanycarscomlifedeibviewAsMember=true22 rel=nofollow target=blank>LinkedIn Life Pages<a><span><li> <ul> <p><em>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status California Applicants Click <a href=22httpsdrivegooglecomfiled1k01iNneRFY6B7xouPDiOSelUO7VHkrIviewusp=sharing22 rel=nofollow target=blank>here<a> to review our California Privacy Policy for Applicants For current employees please click <a href=22httpsdrivegooglecomfiled14RjRtcyPhb1Kk1FdmapSFQFpgiKopw6viewusp=sharing22 rel=nofollow target=blank>here<a> to review our California Privacy Policy for Employees<em><p><div><img src=httpsremotivecomjobtrack1907489blankgifsource=publicapi alt=>
Channel Account Manager
Company: Kisi
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> Who we are <strong> <p> <p> We are Kisi a physical security technology company that accelerates a world where the right people can share physical resources at any time Founded in 2012 Kisi operates from a headquarter in Brooklyn USA an office in Stockholm Sweden and a remote team across the globe <p> <h2> What we do <h2> <p> We bring simple and secure physical security to people and organizations anywhere Our awardwinning hardware and compliancecertified software form the core of our physical security platform that helps businesses around the world connect and control their spaces through the cloud With our seamless access experience and realtime data and analytics we help make spaces available to the right people at any time But dont just take our word for it explore our awardwinning <a class=fontbold underline fontbold underline fontbold underline href=httpswwwgetkisicomblogthenewreaderpro rel=noopener noreferrer nofollow target=blank> Reader Pro <a> which recently won the coveted <a class=fontbold underline fontbold underline fontbold underline href=httpswwwgmarkorgawarddescribe52308 rel=noopener noreferrer nofollow target=blank> GOOD DESIGN award <a> as well as the prestigious iF Design Award Curious about how Kisi works Check out this short <a class=fontbold underline fontbold underline fontbold underline href=httpswwwyoutubecomwatchv=8Fs9ZHfhxg rel=noopener noreferrer nofollow target=blank> product demo <a> <p> <h2> How and why we do it <h2> <p> At Kisi you will have the freedom to do your work in the way you work best Theres a flat hierarchy work alongside our cofounders Carl Max and Bernie a strong sense of ownership and the freedom to get creative We also try to limit meetings as much as possible so that you can have dedicated focus time Our mission is clear ensure ease of facility access and remote space management providing access systems to create a secure future where spaces are connected and accessible without boundaries <p> <p> <p> <p> <strong> About the Role <strong> <p> <p> Were looking for a driven individual to join our growing sales team as a Channel Account Manager This is a great opportunity to help shape our channel sales process and drive revenue through our channel partners <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <p> Your mission is to drive business from our channel partners To do so successfully you will <p> <ul> <li> <p> Become a product expert and provide exceptional customer service to our channel partners <p> <li> <li> <p> Manage activity of channel partners and remove inactive channel partners from the program <p> <li> <li> <p> Strengthen and foster partnerships by providing Quarterly Business Reviews to channel partners <p> <li> <li> <p> Be responsible for renewing annual reseller certifications nurturing active resellers through outreach training and enablement <p> <li> <li> <p> Work cross functionally with our sales success and marketing teams to drive channel growth eg through webinars product updates and other campaigns <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> 2+ Years in a Channel role preferably in the SaaS IoT or security space <p> <li> <li> <p> Demonstrated achievement of goals and quotas <p> <li> <li> <p> Strong organization skills and experience using a CRM and other sales tools eg Salesforce or Pipedrive <p> <li> <li> <p> Proven ability to build strong relationships with customers <p> <li> <li> <p> Excellent verbal and communication skills including the ability to hold strategic executive conversations <p> <li> <li> <p> Ability to work interdepartmentally to help optimize across the clientfacing funnel <p> <li> <ul> <h2> What you can expect <h2> <ul> <li> <p> <em> Impact <em> Its all about making a positive impact on peoples everyday lives At Kisi you are expected to make meaningful contributions to shape the future of physical security <p> <li> <li> <p> <em> Excellence <em> We strive for excellence and bestinclass experiences in everything we do We are innovative and obsessed with the details that matter <p> <li> <li> <p> <em> Culture <em> Our culture is not a written manifest but the result of all of us We place great emphasis on building a company that is open welcoming challenging and fun <p> <li> <li> <p> <em> Ownership <em> We dont believe in micromanagement but we do believe in setting and getting goals At Kisi you will own goals and have freedom under responsibility <p> <li> <li> <p> <em> Diversity <em> We are American Argentinian Brazilian Danish English Ethiopian German Indian Nigerian Swedish and more <p> <li> <ul> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwgetkisicomcareers rel=noopener noreferrer nofollow target=blank> Learn more about who we are and our Values <a> <p> <h2> Your benefits <h2> <ul> <li> <p> <em> Team offsites <em> The Kisi Krew meets up from time to time in person in new exciting locations <p> <li> <li> <p> <em> Equipment <em> You will be set up with all the necessary equipment needed to do your job to the best of your ability <p> <li> <li> <p> <em> Vacation days <em> Sweden minimum 25 days PTO USA and Remote minimum 20 days PTO <p> <li> <ul> <ul> <li> <p> <em> Healthcare and pension <em> USA health coverage 401k Sweden health coverage life insurance pension plan Remote build your own package <p> <li> <ul> <ul> <li> <p> <em> Grow with us <em> We are here to support you in your growth whether you want to become a manager learn a new skill or move into a new role <p> <li> <li> <p> <em> Referral program <em> You will get $2500 for each successful hire we make from your referrals <p> <li> <ul> <p> Whats not to like Send in your application free up your calendar and lets talk <p> <h2> Your process with us <h2> <p> Application gt CV screening gt Intro call gt Recruitment challenge gt Technical Interview gt Culture Interview gt Offer <p> <p> After successful interviews and the job offer is signed we will conduct a background check <p><p>
Technical Support Specialist - Government
Company: Relativity
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Are you looking to be in a workplace where colleagues inspire one another Are you interested in competitive and impactful benefits Do you prefer flexible work arrangements <p> <p> <p> <p> The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and nontechnical customers by diagnosing troubleshooting repairing and debugging complex software andor networked systems You will have frequent phone and email interaction with our customers and require the development of indepth technical product SQL network and server knowledge and exceptional customer service skills <p> <p> <p> <p> On a daily basis the Technical Support Specialist creates resolves and maintains tickets while working within their product vertical to resolve issues and escalate tickets to other teams and verticals It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements You will inform management of important issues regarding personnel performance client perception and project statuses and work with colleagues to ensure quality service This role will report to the Manager of Customer Support <p> <p> <p> <p> The working hours are MondayFriday with a 9hour shift ranging from 1pm12am Central US United States Time <p> <p> <p> <p> Due to specific client contract requirements this position requires that the successful candidate be a US citizen As a condition of your role supporting the RelativityOne Government product you are required to obtain a Public Trust clearance The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history drug use financial records and a character assessment If you are unable to obtain the Public Trust clearance you will be unable to work on the RelativityOne Government product and your employment if still in effect may be terminated <p> <p> <p> <p> <p> <p> <strong> Your Role in Action Technical SkillsResponsibilities <strong> <p> <ul> <li> <p> Use SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Respond to client questions problems and work requests on a daily basis <p> <li> <li> <p> Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers <p> <li> <li> <p> Partner with senior level team members as needed to troubleshoot and resolve customer incidents <p> <li> <li> <p> Have or develop the experience to capably perform the Technical Support Specialist position responsibilities <p> <li> <ul> <p> <p> <p> <strong> Policy and Procedure Skills <strong> <p> <ul> <li> <p> Follow appropriate procedures for creating categorizing updating escalating transitioning and resolving tickets Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data <p> <li> <li> <p> Monitor assigned open tickets contact customers and update tickets on a timely basis <p> <li> <li> <p> Provide responsive support to clients during normal shift hours when scheduled for early and late shifts and as identified for oncall or as requested by management EarlyLate shifts and oncall could be required of the qualified Technical Support Specialist staff <p> <li> <li> <p> Complete all daily tasks and projects <p> <li> <li> <p> Track time daily <p> <li> <ul> <p> <p> <p> <strong> Expectations of the Role <strong> <p> <ul> <li> <p> Is flexible to work a 9hour MondayFriday shift ranging from 1pm12am CST with a 1hour meal break oncall schedule or other time frames specified by management <p> <li> <li> <p> Able to work a 9hour MondayFriday shift from 8am5pm CST with meal break for the first 3 months of onboarding <p> <li> <li> <p> Obtain Public Trust clearance within the defined timeline provided by management <p> <li> <li> <p> Provide excellent customer service using the communication methods designated by Relativity <p> <li> <li> <p> Demonstrate initiative to learn new skills such as SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Meet identified goals regarding customer service tech support metrics <p> <li> <li> <p> Commitment to and consistent demonstration of core company values <p> <li> <ul> <p> <p> <p> <strong> Your Skills <strong> <p> <ul> <li> <p> Customer support experience <p> <li> <li> <p> Clientfocused and ability to understand expectations <p> <li> <li> <p> Direct experience supporting clients as a primary contact or lead using phone and email <p> <li> <li> <p> Experience troubleshooting complex issues <p> <li> <li> <p> SQL and Windows platform experience <p> <li> <li> <p> Travel 10 of the time <p> <li> <li> <p> LINW1 <p> <li> <ul> <p> <p> <p> <strong> Compensation <strong> <p> <ul> <li> <p> Relativity is committed to competitive fair and equitable compensation practices <p> <li> <ul> <ul> <li> <p> This position is eligible for total compensation which includes a competitive base salary an annual performance bonus target of 10 and longterm incentives The expected salary range for this role is between $54000 and $80000 The final offered salary will be based on several factors including but not limited to the candidates depth of experience skill set qualifications and internal pay equity Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position <p> <li> <ul> <p> <p> <p> <p> <p> $54000 $80000 a year <p> <p> Relativity is a diverse workplace with different skills and life experiencesand we love and celebrate those differences We believe that employees are happiest when theyre empowered to be their full authentic selves regardless how you identify <p> <p> <p> <p> <strong> <u> Benefit Highlights <u> <strong> <p> <p> Comprehensive health dental and vision plans <p> <p> Parental leave for primary and secondary caregivers <p> <p> Flexible work arrangements <p> <p> Two weeklong company breaks per year <p> <p> Unlimited time off <p> <p> Longterm incentive program <p> <p> Training investment program <p> <p> <p> <p> <em> All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status or any other legally protected basis in accordance with applicable law <em> <p><p>
Senior Program Manager - Support Knowledge
Company: Snowflake
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Snowflake started with a clear vision develop a cloud data platform that is effective affordable and accessible to all data users Snowflake developed an innovative new product with a builtforthecloud architecture that combines the power of data warehousing the flexibility of big data platforms and the elasticity of the cloud at a fraction of the cost of traditional solutions We are now a global worldclass organization with offices in more than a dozen countries and serving many more <p> <p> This Senior Program Manager Support Knowledge role is responsible for delivering key strategic initiatives in the area of knowledge management This includes supporting the Knowledge Centered Service KCS program as well as other knowledge and content managementrelated activities This critical role is part of the Support Service Enablement team within Global Support and delivers on our mission to provide worldclass product expertise and customer experience enhancements through continual innovation <p> <ul> <li> <p> Manages the development and implementation of knowledge management success including program strategy goals roles processes and systems that deliver measurable results <p> <li> <li> <p> Enables continuous integration of knowledgement management practices into business operations utilizing KCS principles to ensure content quality is exceptional and time to publication goals are met <p> <li> <li> <p> Leads crossfunctional teams to drive adoption of new processes and practices manages change through collaboration and communication Assesses and manages risks develops risk mitigation strategies <p> <li> <li> <p> Defines requirements for knowledge management systems and platforms that support efficiency and effectiveness Collaborates with implementation teams to ensure successful delivery of enhancements <p> <li> <li> <p> Defines key performance metrics measures and reports on the success of knowledge programs <p> <li> <li> <p> Collaborates effectively with key stakeholders and subject matter experts to understand the needs of our customers and employees and drives continuous improvement to business outcomes <p> <li> <ul> <h3> <strong> PREFERRED EXPERIENCE <strong> <h3> <ul> <li> <p> 7+ years of experience in a program management or knowledge management role within a support or customer experience organization in technology or a related industry <p> <li> <li> <p> Practical experience applying and implementing Knowledge Centered Service KCS principles and practices within a support organization <p> <li> <li> <p> Familiarity with modern knowledge management systems and platforms and handson experience with knowledge base implementation and administration Salesforce ServiceNow Guru <p> <li> <li> <p> Excellent verbal and written communication skills This includes skill in collaborating with subject matter experts and managers to help deliver business results <p> <li> <li> <p> A demonstrated ability to adapt to new technologies and learn quickly familiarity with emerging technology trends <p> <li> <li> <p> High levels of emotional intelligence EQ empathy proactivity and the ability to lead crossfunctional teams with influence not authority <p> <li> <li> <p> Excellent team player able to work with virtual and global crossfunctional teams <p> <li> <li> <p> A bachelors degree in business management or a related field or 610 years equivalent work experience <p> <li> <ul> <p> <em> Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data Snowflake employees must abide by the companys data security plan as an essential part of their duties It is every employees duty to keep customer information secure and confidential <em> <p><p>
Strategic Account Executive (SLED)
Company: Datadog
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Our SLED sales team works with a bestofbreed product that solves real problems for our customers Sellers follow a welldefined methodology that helps them identify the customers unique needs and clearly convey the value of the Datadog product Whether youre looking to learn from the best or be the best the Datadog sales team is dedicated to furthering personal development and team success <p> <p> We are searching for an experienced SLED Sales Executive that has a real passion for technology and can deliver on bold revenue targets As we continue to enter into bigger markets and formalize our support for the Public Sector enterprise segment this division within Datadog will blaze the path for organizational growth This is a lucrative opportunity to break into new State Local and Education accounts within a rich territory as well work with accounts who are in a hybrid state and transitioning to the cloud <p> <p> <em> At Datadog we place value in our office culture the relationships and collaboration it builds and the creativity it brings to the table We operate as a hybrid workplace to ensure our Datadogs can create a worklife harmony that best fits them <em> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Prospect into large State Local and Education organizations while running an efficient sales process <p> <li> <li> <p> Maintain build and own specific relationship maps for your territory including existing relationships and aspirational contacts <p> <li> <li> <p> Develop a deep comprehension of customers business <p> <li> <li> <p> Negotiate favorable pricing and business terms with large SLED enterprises by selling value and ROI <p> <li> <li> <p> Handle existing customer expectations while expanding reach and depth into assigned territory <p> <li> <li> <p> Demonstrate resourcefulness when faced with challenges that defy easy solution <p> <li> <li> <p> Have intuitive sense of necessary steps to close business and gain customer validation <p> <li> <li> <p> Identify robust set of value drivers behind all opportunities <p> <li> <li> <p> Ensure high forecasting accuracy and consistency <p> <li> <ul> <p> <strong> Who You Are <strong> <p> <ul> <li> <p> Someone with 5+ years closing experience mix of field selling within assigned SLED region <p> <li> <li> <p> Someone with 23+ years of SLEDGov sales experience <p> <li> <li> <p> Driven and have metexceeded direct sales goals of 1M+ and operated with an average deal size of $100k+ <p> <li> <li> <p> Able to demonstrate methodology to prospect and build pipeline on your own <p> <li> <li> <p> Experienced in working for an innovative tech company SaaS IT infrastructure or similar preferred <p> <li> <li> <p> Experienced in selling into large SLED organizations with the ability to win new logos <p> <li> <li> <p> Able to sit up to 4 hours traveling to and from client sites <p> <li> <li> <p> Able to travel via auto train or air up to 70 of the time <p> <li> <ul> <p> <em> Datadog values people from all walks of life We understand not everyone will meet all the above qualifications on day one Thats okay If youre passionate about technology and want to grow your skills we encourage you to apply <em> <p> <p> Bonus Points <p> <ul> <li> <p> Familiarity with the Command of the Message COM sales process andor the MEDDIC selling and deal qualification approach <p> <li> <li> <p> Presidents Club top rep top percentile performer consistent YoY overachievement <p> <li> <li> <p> Consistent deal sizes of $500k+ <p> <li> <ul> <p> <strong> Benefits and Growth <strong> <p> <ul> <li> <p> High income earning opportunities based on self performance <p> <li> <li> <p> New hire stock equity RSU and employee stock purchase plan ESPP <p> <li> <li> <p> Continuous professional development product training and career pathing <p> <li> <li> <p> Sales training in MEDDIC and Command of the Message <p> <li> <li> <p> Intradepartmental mentor and buddy program for inhouse networking <p> <li> <li> <p> An inclusive company culture opportunity to join our Community Guilds <p> <li> <li> <p> Generous and competitive medical benefits package <p> <li> <li> <p> Retirement savings match <p> <li> <li> <p> Pet adoption and insurance program <p> <li> <ul> <p> <em> Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog <em> <p> <p> LIRemote This is a remote position <p> <p> LIHC2 <p><p>
Home Inspection Reviewer
Company: Truehold
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> Your impact <strong> <p> <p> Our new Home Inspection Reviewer will review and report on inspections we receive for homes currently under contract This position is a critical part of our closing success <p> <p> <strong> Youll own <strong> <p> <ul> <li> <p> Develop a methodical system for evaluating a high volume of home inspections <p> <li> <li> <p> Review reports and photos to identify items needing immediate andor future attention CapEx items and their remaining life and the general property condition <p> <li> <li> <p> Create line itemized scope of work estimates and propose CapEx budgets for reserves <p> <li> <li> <p> Consult with the acquisitions team on an as needed basis to finalize any open items from their review <p> <li> <li> <p> Identify items to be addressed immediately postclosing <p> <li> <ul> <p> <strong> You bring <strong> <p> <ul> <li> <p> 5+ years of experience as a home builder estimator superintendent maintenance supervisor or production home customer service representative <p> <li> <li> <p> Strong attention to detail and organizational skills <p> <li> <li> <p> Proficiency with Microsoft Suite <p> <li> <li> <p> Ability to work weekends as needed <p> <li> <li> <p> Familiarity with Salesforce is a plus <p> <li> <li> <p> Preference for candidate to be based in the Midwest <p> <li> <ul> <p> <strong> We provide <strong> <p> <ul> <li> <p> A collaborative peoplefirst culture with a passion for doing good and enjoying doing it <p> <li> <li> <p> A unique opportunity to build our brand in the early stages <p> <li> <li> <p> Competitive benefits and compensation including 401k <p> <li> <li> <p> Flexible PTO <p> <li> <li> <p> 11 paid holidays <p> <li> <ul> <p> <strong> About us <strong> <p> <p> As the nations leading provider of Sale Leasebacks Truehold is quickly emerging as a leading Single Family Rental operator in the US We rapidly surpassed 1000 owned homes with plans and capital to triple over the next year while investing $1B in our existing and target markets <p><p>