Outstanding Customer Experience Jobs in USA

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Looking for Outstanding Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the USA area.

Software Engineer L5 - Live Ads Management

Company: Netflix

Location: USA

Posted Nov 15, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier and are building a world-class offering around booking, managing, and delivering ads for live events. The Ads Platform Engineering organization focuses on designing systems that integrate advertising into their content delivery ecosystem, while the Live Ads Management team focuses on planning and executing ads for live events, partnering with ad serving and streaming teams, and building next-generation applications to power ad operations.

Associate Technical Advisor

Company: BlueVoyant

Location: USA

Posted Nov 15, 2025

This job posting seeks a Threat Fusion Cell Technical Advisor to support global customers in IT security, with responsibilities including testing detection logic, researching exploits, and providing technical insights. Qualifications require experience in cybersecurity, scripting, and forensic analysis, along with certifications and a bachelor's degree.

Senior Software Engineer - Client Engagement

Company: Grow Therapy

Location: USA

Posted Nov 15, 2025

The company is hiring a fullstack Software Engineer to build a next-generation mental healthcare platform. The role involves working on key roadmap priorities such as building strong foundations, delivering personalized recommendations, and providing high-value between-session tools. The ideal candidate should have 4+ years of experience, fullstack fluency, technical proficiency, and be impact-oriented, adaptable, and a team player.

Staff Engineer – Ops Cloud Platform - Ruby on Rails

Company: PagerDuty

Location: USA

Posted Nov 15, 2025

PagerDuty is seeking a senior Ruby on Rails architect to lead the modernization of their core web platform. The role involves defining technical architecture, driving modernization efforts, collaborating with domain teams, establishing best practices, mentoring engineers, and staying current with the Rails ecosystem. The position offers a competitive salary range and the opportunity to shape the future of PagerDuty's platform.

Product Manager - App Platform

Company: PagerDuty

Location: USA

Posted Nov 15, 2025

PagerDuty is seeking a Product Manager for their App Platform team to lead the transformation to fully automated operations. The role involves working with UX design, engineering, and program management to deliver a consistent user experience across PagerDuty's Operations Cloud. The ideal candidate should have experience in SaaS enterprise software or developer tools, technical depth, and strong communication skills.

Associate Customer Success Manager

Company: ExtraHop

Location: USA

Posted Nov 15, 2025

ExtraHop is a company that provides mission-critical solutions across various industries. They are looking for a Customer Success Specialist to help customers achieve successful outcomes, document use cases, lead onboarding, assess customer health, and work with other teams to ensure customer satisfaction.

Learning Experience Designer

Company: Newsela

Location: USA

Posted Nov 15, 2025

The job posting is for a skilled Learning Experience Designer STEM Editor to curate and produce high-quality STEM content for Newsela. The role involves curating, editing, and occasionally authoring STEM content, collaborating with various teams, and leveraging AI tools to streamline the content development process. The ideal candidate should have experience in STEM content development, strong knowledge of science and math standards, and proficiency with content authoring tools.

Senior Director - Small Commercial Analytics

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 15, 2025

The US Retail Markets USRM Small Commercial SC Analytics team is seeking a Senior Director to lead profitability and growth across Small Commercial lines. The role involves developing combined ratio forecasts, communicating rate and profit actions, and overseeing pricing guidance processes. The ideal candidate should have a quantitative background, 10+ years of experience, and excellent analytical skills.

Director - Paid Social

Company: Nutrafol

Location: USA

Posted Nov 15, 2025

Nutrafol is seeking a Director of Paid Social to lead the development and execution of innovative media strategies across Meta, TikTok, Reddit, and other emerging social channels. The ideal candidate will own substantial media budgets, drive acquisition, and play a critical role in delivering efficient, scalable growth for new customers. The role requires a blend of data-driven decision-making, deep understanding of creative audience and platform nuances, and the ability to lead, mentor, and develop a high-performing team.

Operations Manager - Process Innovation

Company: Alma

Location: USA

Posted Nov 15, 2025

This job posting highlights a leadership role in operations innovation with a focus on mental health affordability and entrepreneurial challenges. It emphasizes strategic initiatives, cross-functional collaboration, and comprehensive benefits including remote work flexibility, health insurance, and wellness stipends.

Assigned Support Engineer

Company: GitLab

Location: USA

Posted Nov 15, 2025

The role involves providing technical support to GitLab's largest customers, collaborating with various teams to build new features and fix bugs, and troubleshooting complex issues. The ideal candidate should have experience in managing customer-facing cases, advanced problem-solving skills, a proactive support mindset, and expertise in Linux systems administration and scripting languages.

Senior People Communications & Engagement Strategist

Company: GitLab

Location: USA

Posted Nov 15, 2025

The role of Senior People Communications & Engagement Strategist involves crafting engaging stories, fostering connections, and driving adoption of an internal communication hub. The ideal candidate will have experience in internal communications, employee engagement, and content marketing, with a focus on creating compelling messaging and driving team member engagement.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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