Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Food Service Director

Company: Aramark

Location: Washington, DC

Posted Nov 20, 2024

Aramark Student Nutrition, a leading provider of food and nutrition services to over 350 school districts in the U.S., seeks a Food Service Director. This management role involves developing and executing dining solutions, overseeing operations, and ensuring safety and sanitation standards. Key responsibilities include leading teams, managing budgets, maintaining client relationships, and ensuring productivity and compliance. The ideal candidate should have at least 4 years of experience, 1-3 years in a management role, and previous food service experience. A bachelor's degree is required, along with strong communication skills and the ability to maintain effective client relationships.

Finance Shared Services - Accounting -Payroll Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 20, 2024

Fannie Mae is a company that offers flexible work arrangements and a dynamic environment. The job description highlights the importance of teamwork, customer service, and problem-solving skills. The company is committed to diversity and inclusion, and offers a range of benefits and perks.

Senior Systems Engineer

Company: Monumental Sports & Entertainment

Location: Washington DC

Posted Nov 20, 2024

Monumental Sports & Entertainment (MSE) is a leading sports and entertainment company with a diverse portfolio of teams, venues, and media platforms. The company is committed to providing exceptional customer service, innovation, and community engagement.

Mulesoft Architect - Technical Lead

Company: IBM

Location: US Washington

Posted Nov 20, 2024

The text describes a career in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. It also outlines the role and responsibilities of a Mulesoft Architect, including designing and developing technical solutions, leading a team, and providing client-facing skills.

Senior Platform Engineer

Company: IBM

Location: US Washington

Posted Nov 20, 2024

IBM Consulting is looking for a Senior Platform Engineer with experience building and operating hybrid infrastructure developer platforms. The role requires 5+ years of experience leading teams, hands-on experience with Keycloak, and working experience with FICAM. The company offers a culture of evolution and empathy, long-term career growth, and development opportunities.

Regional Marketing Director

Company: Fluence

Location: Washington DC

Posted Nov 20, 2024

Fluence is a global market leader in intelligent energy storage and optimization software, with a mission to create a more resilient grid and unlock the full potential of renewable portfolios. The company is committed to building a diverse, inclusive, and authentic workplace, and offers a range of benefits and perks to its employees.

Full Stack Engineer (React/JavaScript/Typescript)

Company: Infinitive

Location: Washington DC

Posted Nov 20, 2024

Infinitive is a data and AI consultancy seeking a Full Stack Engineer to join their dynamic team. The role requires a versatile developer with experience in frontend and backend technologies, as well as cutting-edge data solutions.

X-Force Cyber Range Executive Advisor

Company: IBM

Location: US Washington

Posted Nov 20, 2024

The IBM XForce Cyber Range Executive Advisor Facilitator role is a senior role that involves bringing critical business challenges to life through immersive and unforgettable experiences for clients. The ideal candidate is a cybersecurity professional with a flair for storytelling and a passion for creating memorable experiences.

Lead Network Operations Administrator

Company: Brivo

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a Lead Network and Systems Administrator at Brivo. The role involves overseeing and optimizing the company's IT infrastructure, leading a team, and performing complex troubleshooting. The job requires expertise in network and systems administration, security, and customer support.

Senior Associate – Enterprise Risk Process Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 20, 2024

Fannie Mae is a company that helps people buy and rent homes. They are looking for a Senior Associate Enterprise Risk Process Engineer to join their eGRC team. The job involves analyzing business problems and opportunities, developing processes and training, and working with a team to create access to fair and affordable housing finance.

Senior Data Scientist

Company: Udemy

Location: Washington, DC

Posted Nov 20, 2024

Udemy, a global learning platform, is seeking a psychometrician with 3+ years of industry experience in data science or psychometrics. The role involves collaborating with cross-functional teams to develop and maintain skill assessment platforms, using psychometric models and data-driven decision making. Udemy values diversity and offers comprehensive benefits including health coverage, parental support, and unlimited access to Udemy courses.

Senior Proposal Manager

Company: OneGlobe LLC

Location: Washington DC

Posted Nov 20, 2024

OneGlobe LLC is seeking a talented Proposal Manager to work in their Reston, VA location. The job involves leading and supporting the proposal development lifecycle, managing tasks, and assisting in other activities related to GovernmentWide Contract administration, research, and marketing.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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