Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Delivery Consultant - Openpages (Architect)

Company: IBM

Location: Mexico City, MX

Posted Dec 24, 2025

The role involves collaborating with clients to solve business challenges in a supportive environment, requiring technical expertise in IBM products and strong communication skills. It emphasizes career growth and impactful work through innovative solutions and team collaboration.

INTEGRATION ARCHITECT-PROCESS AUTOMATION

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This text describes an RPA Developer role at IBM Consulting, emphasizing collaboration with global clients, digital transformation using AI and agile methods, and career growth opportunities. It outlines responsibilities like automation design, quality assurance, and required skills such as UiPath and SQL expertise.

Data Engineer-Data Platforms

Company: IBM

Location: Kolkata, IN

Posted Dec 24, 2025

The text describes a Big Data Engineer role at IBM Consulting, emphasizing collaboration with global clients, advanced technologies like hybrid cloud and AI, and opportunities for innovation and career growth. It highlights technical expertise in Hadoop, Spark, Python, and data infrastructure development.

Application Developer-IBM Integration

Company: IBM

Location: Pune, IN

Posted Dec 24, 2025

This role involves working with clients on hybrid cloud and AI projects, leveraging IBM's technology platforms. Responsibilities include API management, RBAC, and troubleshooting, requiring technical expertise and strong communication skills.

Project Manager-SAp

Company: IBM

Location: Shanghai, CN

Posted Dec 24, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, leadership opportunities, and professional growth through SAP expertise and technology platforms. It highlights strategic roles, team leadership, and skill development in a supportive ecosystem.

Senior Software Engineer, Packer

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

IBM Software and HashiCorp Engineering Team focus on innovative AI and cloud-native solutions, offering opportunities to shape infrastructure and security. The Senior Software Engineer role involves leading complex projects, mentoring teams, and contributing to enterprise platforms.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This job description highlights a career in IBM Consulting focused on digital transformation through collaboration with global clients. It emphasizes opportunities for career growth, mentorship, and impactful work in hybrid cloud and AI initiatives, alongside responsibilities in invoice processing and vendor management.

Delivery Consultant - System Automation on z.

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 24, 2025

The text describes a role at IBM Technology Expert Labs emphasizing collaboration, career growth, and technical expertise. It highlights benefits like worldclass services, positive impact on clients, and a supportive learning culture. The position requires advanced technical skills in zOS, automation, and integration, with opportunities for professional development and innovation.

Digital Sales Technical Specialist - Data Platform for Italian Market

Company: IBM

Location: Segrate, IT

Posted Dec 24, 2025

This job posting promotes a prestigious international assignment in Valencia, Spain, offering career growth, global impact, and technical expertise in Data & AI. It highlights collaborative opportunities, professional development, and the chance to shape the future through innovative solutions.

Application Consultant-Azure Cloud

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The role involves designing Azure cloud solutions for telecom clients, collaborating with cross-functional teams, and mentoring junior members. Required skills include Azure expertise and telecommunications knowledge.

Software Sales Specialist – Data, AI & Automation Swiss Market (based in Valencia) (f/m/x)

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The text describes a Software Sales Specialist role at IBM, emphasizing collaboration, innovation, and career growth opportunities. It highlights global work experiences, client engagement, and the impact of solutions on business outcomes, presenting a professional and forward-looking perspective.

Project Management (Delivery Coordinator)

Company: IBM

Location: No City, US

Posted Dec 24, 2025

This job description outlines a senior role at IBM requiring leadership in technology innovation, project management, and cross-functional collaboration. Responsibilities include overseeing service delivery, analyzing complex challenges, and driving process improvements. The position demands extensive experience in Agile frameworks, technical expertise, and strong communication skills to manage client expectations and team dynamics.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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