Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Federal Associate Developer (Rocket Center, WV)

Company: IBM

Location: Rocket Center, US

Posted Dec 09, 2025

The IBM Consulting Associate Developer role offers opportunities to work with global clients, focus on professional growth, and leverage technical expertise in innovative projects. The position emphasizes collaboration, continuous learning, and contributing to impactful solutions for clients through advanced technologies and strategic partnerships.

Systems Support Apprentice

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 09, 2025

The text describes an IBM Systems Support Apprentice program emphasizing hands-on learning, mentorship, and career growth opportunities. It highlights the apprenticeship's structured training, credential recognition, and pathways to full-time roles, while outlining requirements like technical skills and educational qualifications. The tone is encouraging, focusing on innovation, collaboration, and professional development.

Application Developer-RDBMS

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This text promotes an Application Developer role at IBM Consulting, highlighting opportunities to work with global clients, drive innovation, and contribute to impactful projects. It emphasizes career growth, technical expertise, and collaboration in a dynamic environment.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT - PROJECT MANAGER

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Manager R2R role at IBM Consulting, emphasizing financial accounting, month-end close tasks, ERP systems, and collaboration with clients. The position highlights career growth, technological innovation, and operational excellence in a supportive environment.

Brand Technical Specialist Intern – Entry Level Sales Program 2026 (May Start)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's internship program emphasizes collaborative innovation, technical expertise, and client-centric solutions. The role offers opportunities to develop skills in technology sales, build credibility through consultative methods, and contribute to digital transformation initiatives. The company highlights a supportive environment with growth potential and a focus on impactful, client-driven outcomes.

Senior Managing Consultant - SAP OTC S4 HANA

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description highlights a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, leadership in SAP solutions, and opportunities for career growth. The position requires expertise in SAP systems, project management, and AI/cybersecurity knowledge, with flexible work arrangements.

Identity Threat Detection & Response (ITDR) Consultant

Company: IBM

Location: Taguig City, PH

Posted Dec 09, 2025

This job posting seeks an experienced ITDRAD Consultant to lead Identity Threat Detection and Response platform operations, ensure secure configurations, manage threat detection rules, and integrate security systems while maintaining compliance and operational integrity.

Application Developer-Asset Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation. Responsibilities include leading projects, managing communication, and ensuring technical solutions for clients. Required skills include IBM Maximo experience and Agile practices.

Sales

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights opportunities for career growth and collaboration with IBM's technologies, emphasizing innovation, client support, and flexible work arrangements. The role involves consulting, technology solutions, and cross-company partnerships, with a focus on transformative change and professional development.

Senior Digital Asset Tech Seller (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 09, 2025

This job posting seeks a senior tech sales professional with extensive experience in digital asset infrastructure to lead enterprise presales for IBM's blockchain platform. The role involves technical solution design, client engagement, and collaboration with global sales teams. Requirements include seniority in technical presales, expertise in digital asset custody, and compliance knowledge. The position offers strategic leadership opportunities and competitive compensation.

Senior Sourcing Professional - Technology

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 09, 2025

IBM is seeking a highly motivated individual with strategic sourcing expertise in cloud and token-based AI technologies. The role involves leading procurement initiatives, negotiating complex contracts, and developing global sourcing strategies. Candidates must demonstrate leadership in technology sourcing, with experience in AI governance and procurement innovations. Required qualifications include a bachelor's degree, 10+ years in tech sourcing, and strong analytical skills.

ServiceNow Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Consulting offers roles in hybrid cloud and AI, emphasizing collaboration, innovation, and technical expertise in ServiceNow. The position requires skills in FSM and ServiceNow development, with opportunities for growth and impact.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

Related Pages