Positive Customer Experience Jobs in Other US Location

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Looking for Positive Customer Experience jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Other US Location area.

Associate/Senior Associate - Credit Reporting

Company: OakNorth

Location: Other US Location

Posted Feb 01, 2025

OakNorth Bank, founded in 2015, has lent over £10bn to entrepreneurs, creating over 40,000 jobs and 29,000 homes. They are seeking a self-starter for a fast-paced, growing bank, dedicated to helping businesses thrive. The role involves preparing Credit MI reports, reviewing data tapes, and maintaining SOPs. Minimum 3 years of Credit Analysis experience required, with proficiency in MS Excel and PowerPoint preferred. OakNorth Bank aims to make banking barrier-free, empowering entrepreneurs and employees alike.

Sales Account Manager, Linga

Company: The PNC Financial Services Group

Location: Other US Location

Posted Feb 01, 2025

PNC is seeking a Sales Account Manager for its Linga organization based in Naples, FL. The role involves maintaining and nurturing sales relationships with existing clients, identifying and developing opportunities for client renewals and upsell/cross-sell, and working cross-functionally within Linga sales and service teams to ensure client happiness. The ideal candidate should have a minimum of three years of Customer Service and/or Sales Account Management experience, strong verbal and written communication skills, and excellent organizational skills. PNC offers a comprehensive range of benefits, including medical, dental, vision, life insurance, disability protection, 401k with PNC match, and more. PNC is an equal employment opportunity employer.

Senior Associate, Credit Risk

Company: Grab Holdings

Location: Other US Location

Posted Feb 01, 2025

Grab, Southeast Asia's leading superapp, is seeking a Senior Risk Associate for its lending business, GFSA. The role involves managing consumer portfolios, designing risk strategies, automating credit risk decision processes, and conducting risk analytics. The ideal candidate should have experience in credit risk, BNPL, growing a lending business, and statistical modeling. Grab offers comprehensive benefits and is committed to building an inclusive workplace.

Senior Software Engineer, Backend

Company: Grab Holdings

Location: Other US Location

Posted Feb 01, 2025

Grab, Southeast Asia's leading superapp, is seeking a Financial Engineering team member to design and develop robust, scalable, and high-performance software applications using GoLang. The role involves collaborating with cross-functional teams, mentoring junior engineers, and staying updated with emerging trends in software development. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 4+ years of backend development experience, and a solid understanding of programming principles, financial transaction consistency, and Git version control.

Account Manager (f/m/x)

Company: ShopBack

Location: Other US Location

Posted Feb 01, 2025

ShopBack, a leading shopping rewards and payments platform in Asia-Pacific, is seeking an experienced Account Manager for their Berlin office. The role involves growing key merchant accounts, conducting market research, and collaborating with cross-functional teams. The ideal candidate should have at least 23 years of sales and account management experience, preferably in eCommerce, and be fluent in German and English. Benefits include 30 days annual leave, IDP self-enrichment fund, work from anywhere, hybrid work arrangements, laptop provision, transport benefits, and gym benefits.

Manager, Software Engineering

Company: Henry Schein One

Location: Other US Location

Posted Feb 01, 2025

Henry Schein One is seeking a Software Engineering Manager with experience in growing and enabling teams to build high availability global solutions. The role involves leading mission-focused teams of software engineers, overseeing team leaders, and ensuring products are secure, compliant, and reliable. The ideal candidate will have a Bachelor's Degree in Computer Science or equivalent, 7+ years of experience in software development, and experience managing and leading high-performing teams in remote and hybrid settings. The company offers competitive compensation, excellent benefits, and a career in the healthcare technology industry.

Manager, Customer Success

Company: Instructure

Location: Other US Location

Posted Feb 01, 2025

The text describes a Customer Success Manager role at Instructure, emphasizing the importance of customer satisfaction, retention, and growth. The manager is expected to drive results, coach and develop CSMs, and maintain a strong team culture. Key responsibilities include managing customer relationships, driving adoption of Instructure's products, and collaborating with sales teams. The ideal candidate should have a deep understanding of SaaS products, excellent communication skills, and a results-driven attitude. The role requires empathy, technical aptitude, and the ability to work in a fast-paced environment.

Senior Software Engineer- ReactJs

Company: Altir

Location: Other US Location

Posted Feb 01, 2025

The company is seeking a highly experienced software engineer with a focus on React.js, TypeScript, and JavaScript. The ideal candidate will work closely with global teams to design, develop, and optimize user interfaces, implement automated testing, and maintain high-quality code. The role offers a competitive benefits package including profit sharing, parental leave, flexible PTO, premium health insurance, and opportunities for travel and team events.

Amazon Senior Brand Manager

Company: Kitsch LLC

Location: Other US Location

Posted Feb 01, 2025

KITSCH, a female-owned global accessory brand established in 2010, is seeking a dynamic and results-driven Amazon Senior Brand Manager. The ideal candidate should have at least 6 years of relevant experience, a proven track record on the Amazon platform, and strong leadership skills. The role involves managing a team, strategic planning, Amazon PPC management, catalog oversight, performance analytics, and cross-functional collaboration. KITSCH offers competitive pay, benefits, a dynamic team, and an open mind for new ideas.

Manager Site Reliability Engineer

Company: Zeta

Location: Other US Location

Posted Feb 01, 2025

Zeta is a NextGen Banking Tech company founded in 2015 by Bhavin Turakhia and Ramki Gaddipati. Their flagship platform, Zeta Tachyon, is a modern, cloud-native, and fully API-enabled stack that offers various banking capabilities. Zeta has issued over 20M cards globally and works with major banks and fintechs. The company has over 1700 employees and raised $280 million at a $15 billion valuation in 2021. The Site Reliability Engineer role focuses on building and maintaining reliable, scalable, and efficient systems, ensuring a seamless user experience. Responsibilities include system reliability, automation, incident response, capacity planning, performance optimization, infrastructure as code, monitoring and logging, security, disaster recovery planning, continuous improvement, team leadership, mentorship, and conflict resolution. Required skills include programming languages, automation and scripting, containerization and orchestration, cloud computing, monitoring and logging, networking, security, and continuous integration/continuous deployment. 10-15 years of experience in site reliability engineering, a degree in computer science or a related field, and experience in a product organization are preferred. Zeta is an equal opportunity employer.

City Lead

Company: Grab Holdings

Location: Other US Location

Posted Feb 01, 2025

Grab, Southeast Asia's leading superapp, is seeking a City Sales Lead for its Batam office. The role involves supervising daily operations, acquiring F&B merchants, and maximizing their potential in GrabFood. The ideal candidate should have 2+ years of sales team leadership experience, proficiency in analytics, and fluency in Bahasa, English, or Mandarin. The role offers opportunities for growth and wellbeing, with benefits including term life insurance, medical insurance, and flexible work arrangements.

City Lead

Company: Grab Holdings

Location: Other US Location

Posted Feb 01, 2025

Grab, Southeast Asia's leading superapp, is seeking a City Sales Lead to manage operational activities, supervise a sales team, and drive merchant business growth in GrabFood. The role involves handling sales activities, maintaining top merchant partnerships, and collaborating with strategy, planning, and marketing teams. Essential skills include 2+ years of sales team leadership, proficiency in analytics, and fluency in Bahasa and English. Grab offers comprehensive benefits and fosters an inclusive workplace.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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