Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Director of Offensive Security Research and Community

Company: Cobalt

Location: USA

Posted Jan 26, 2025

Cobalt, a remote-based company, is seeking an experienced offensive security leader to guide their research and community efforts. The role involves setting strategy for recruiting and retaining experts, managing security services, collaborating with product management, conducting research, and representing the company at events. The ideal candidate will have deep technical knowledge, experience delivering offensive security services, managing teams, and public speaking skills. Cobalt offers competitive compensation, benefits, and a flexible work environment.

WordPress/ Website Administrator

Company: California Closets

Location: USA

Posted Jan 26, 2025

California Closets, founded in 1978, is a leading custom storage solutions provider, offering premium space management and exceptional service. They design custom storage solutions for various spaces, including walk-in closets, entertainment centers, and home offices. The company is currently seeking a Website Administrator with 12 years of WordPress experience to manage and maintain their website for 24 months. The role involves preparing for site migration, troubleshooting issues, and collaborating with marketing and other departments. The successful candidate will receive $40-45 per hour for 40 hours per week, with core hours between 6am-6pm.

PSE, CLIP - TCGplayer

Company: TCGplayer

Location: USA

Posted Jan 26, 2025

eBay's TCGplayer subsidiary is seeking a Senior Software Engineer to lead the migration from a monolithic architecture to a domain-driven microservice architecture. The role involves setting architectural direction, developing high-quality code, creating comprehensive documentation, and collaborating with product and engineering teams. The ideal candidate should have 8+ years of object-oriented software development experience, significant experience in high volume production systems, and expertise in AWS cloud-based architecture, RDBMS technologies, NoSQL stores, and event-stream processing mechanisms. TCGplayer promotes a culture of camaraderie, diversity, and passion, and is committed to creating economic opportunities for all.

Senior Accountant - Technical Accounting & Financial Reporting

Company: Lime

Location: USA

Posted Jan 26, 2025

Lime, a leading global shared electric vehicle company, is hiring a Senior Accountant to support its accounting and financial reporting functions. The ideal candidate will have a Bachelor's degree in Accounting, CPA or pursuing CPA certification, and 3+ years of relevant professional experience. They should have a strong understanding of US GAAP principles and SOX internal control requirements, and be able to conduct research, develop positions, and communicate results effectively. The role involves preparing financial statements, performing monthly close activities, evaluating complex transactions, developing global accounting policies, and collaborating with various internal groups. Lime offers competitive salaries, health and wellness benefits, flexible vacation policies, professional growth opportunities, and a culture of belonging.

Clinical Network Development Specialist III (Travel + Incentives)

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 26, 2025

American Specialty Health is hiring a Clinical Network Development Specialist III for their Practitioner ContractingCommunications team. The role involves recruiting various clinical practitioners, maintaining productivity in a fast-paced environment, and meeting deadlines. Responsibilities include interfaces with practitioners, generates effective electronic correspondence, identifies outreach opportunities, and travels as required. Qualifications include an associate degree or equivalent, minimum four years of sales-related duties or healthcare provider contracting experience, proficiency in MS Word, Excel, and Outlook, and a valid residential state driver's license. The position offers a salary range of $45,000 to $60,000 annually and is a remote work opportunity with company-provided technology and equipment.

Enterprise Sales Director

Company: RainFocus

Location: USA

Posted Jan 26, 2025

RainFocus, a leading software company in Utah's Silicon Slopes, is seeking an Enterprise Sales Director. The company, known for its innovative event management software, serves Fortune 500 clients globally. The role involves new account acquisition, revenue retention, and expansion. Key responsibilities include identifying customer needs, demonstrating solutions, and managing complex enterprise deals. The ideal candidate should have 7+ years of enterprise sales experience, a proven track record of exceeding quota, and strong communication skills.

FP&A Associate - R&D

Company: Weights & Biases

Location: USA

Posted Jan 26, 2025

Weights & Biases, a Series C company with $250M in funding, is seeking a highly motivated FP&A Associate R&D. The role involves financial planning, forecasting, and business partnering to support R&D organization's strategic investments. Responsibilities include financial planning & forecasting, business partnering, and collaborating with the FP&A team to automate financial forecasting. The company offers competitive salary, equity, and benefits, including flexible time off, medical coverage, remote-first culture, and 12 weeks of parental leave in the US.

Account Management Training Program

Company: QuinStreet

Location: USA

Posted Jan 26, 2025

The text describes an Account Management Training Program designed for recent graduates. The program offers comprehensive training, hands-on experience, and mentorship in account management, partner communication, and problem-solving. Successful completion leads to a full-time role within the company. Responsibilities include building relationships with partners, supporting onboarding, analyzing data, collaborating with internal teams, and developing skills in communication, negotiation, and project management. Required qualifications include a degree in Business, Marketing, Communications, or a related field, strong communication skills, a proactive attitude, attention to detail, and basic proficiency in Microsoft Office Suite. The company offers a structured training program, a supportive work environment, exposure to diverse industries, clear career progression, and competitive benefits.

RVP - Customer Success

Company: Tanium

Location: USA

Posted Jan 26, 2025

The text describes a Customer Success role at Tanium, a leading provider of real-time, cloud-based endpoint management and security solutions. The role involves leading a team to ensure customer success, renewal, and upsell opportunities. Key responsibilities include developing a regional customer success strategy, managing account ownership, identifying churn risk, navigating ambiguity, providing data-driven insights, collaborating cross-functionally, and driving a high-performance culture. The ideal candidate should have 8+ years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management, preferably in a SaaS business model. They should possess technical acumen, strong analytical skills, and the ability to coach and develop talent. Tanium offers a competitive salary, equity awards, and a generous benefits package.

Director - Performance Strategy & Operations

Company: StackAdapt

Location: USA

Posted Jan 26, 2025

StackAdapt is seeking a Director of Performance Strategy and Operations to lead a team focused on delivering world-class performance to its customer base. The ideal candidate will have deep platform expertise, a passion for operations, and the ability to explain complex concepts to diverse audiences. They will be responsible for creating a center of excellence, executing high-volume campaigns, and developing industry-leading trading and optimization tactics. The role involves partnering with Product and Marketing to deliver effective solutions to StackAdapt's self-serve customer base. The company offers a competitive salary, RRSP401K matching, comprehensive benefits, and a supportive culture.

IAM/IGA Technical Account Manager

Company: Saviynt

Location: USA

Posted Jan 26, 2025

Saviynt is a comprehensive identity authority platform that provides unparalleled visibility, control, and intelligence to combat cyber threats while enabling users with right-time, right-level access. The company's Technical Account Managers (TAMs) are seasoned professionals responsible for resolving complex problems, providing excellent technical and customer service, and driving customer success. The role involves communicating with customers, reviewing technical requirements, assisting in PreSales activities, demonstrating products, and managing ongoing customer relationships. The ideal candidate should have a minimum of 8 years of experience in Identity Governance and Administration or Identity and Access Management, with a strong track record of delivering successful solution outcomes for clients in Identity transformation programs.

Senior Software Engineer - Cloud Infrastructure Compute

Company: Airbnb

Location: USA

Posted Jan 26, 2025

Airbnb's Cloud Infrastructure team is seeking a Software Engineer with 4+ years of experience in software engineering or relevant academic experience. The role involves developing and operating large-scale technical projects, expertise with public cloud providers, containerization, and orchestration technologies. The engineer will innovate, build, and optimize cloud-native infrastructure, collaborate with diverse teams, and ensure reliability, scalability, efficiency, and high availability. The position is remote eligible in the US, excluding certain states. Airbnb is committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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