Positive Customer Experience Jobs in USA

575,350 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Onboarding Solutions Architect

Company: Grafana Labs

Location: USA

Posted Dec 23, 2024

Grafana Labs is creating an Onboarding Solutions Architect team to hyper accelerate customers' first realization of value. The role involves working with new customers to execute launch service packages, optimize consumption, and provide technical guidance. The ideal candidate should be hands-on, enjoy customer engagement, and have basic project management skills.

Account Executive - Political

Company: StackAdapt

Location: USA

Posted Dec 23, 2024

StackAdapt is a remote-first company seeking a digital political advertising sales representative for their programmatic platform. The role involves selling platform sales deals, working with management and product teams, managing client relations, and growing existing accounts. The ideal candidate should have digital political advertising sales experience, understanding of political and advocacy campaigns, and experience utilizing CRM tools. The company offers a comprehensive mental health care platform, full benefits from day one, work from home reimbursements, and a friendly and supportive culture.

Director of Brand - Campaign, and Content Strategy

Company: G-P

Location: USA

Posted Dec 23, 2024

The Director of Brand Campaign and Content Strategy role involves driving integrated multichannel campaigns, ensuring seamless collaboration across marketing functions, building and leading a high-performing team, and developing strategies to increase brand awareness and differentiate GP in a competitive marketplace.

Senior Software Engineer

Company: KoBold Metals

Location: USA

Posted Dec 23, 2024

KoBold is a privately held company with a mission to make mineral exploration data broadly accessible to humans and machines. They are the largest independent mineral exploration company and the largest exploration technology developer. KoBold has proven its first discovery with materially less capital than the industry average and has a portfolio of more than 60 other projects. They are hiring Senior Software Engineers to accelerate their mission.

Senior Global Business Growth Lead - Experiences

Company: Airbnb

Location: USA

Posted Dec 23, 2024

The text describes a role at Airbnb as a Senior Global Business Growth Lead, focusing on driving the global expansion of the Experiences business across key markets. The role involves strategic leadership, crossfunctional alignment, global expansion, operational excellence, stakeholder engagement, innovation, pricing, and community engagement. The position is remote-eligible and requires strong analytical skills, communication abilities, and global experience.

Director of Product Marketing - Emerging Products

Company: G-P

Location: USA

Posted Dec 23, 2024

The role of Director of Product Marketing Emerging Products at GP involves driving go-to-market strategies, crafting compelling product narratives, and translating complex technical solutions into value-driven messaging for B2B SaaS buyers. The ideal candidate is an expert in simplifying complex products and features for enterprise buyers while supporting product-led growth (PLG) motions. They will collaborate with product marketing and revenue teams to ensure seamless execution of marketing initiatives that drive adoption and retention.

Staff Technical Program Manager

Company: Pinterest

Location: USA

Posted Dec 23, 2024

The role of a Technical Program Manager at Pinterest involves driving development of new solutions, scaling existing solutions, and solving complex engineering problems. The candidate should have 5+ years of experience, an entrepreneurial spirit, and a strong leadership skill. The role requires working cross-functionally with various teams and building effective communication channels.

Content Marketing Strategist

Company: Podium

Location: USA

Posted Dec 23, 2024

The Role of a Content Strategist at Podium involves driving full funnel content marketing efforts, building customer industry expertise, and creating high-quality content aligned with business goals. The ideal candidate is customer-obsessed, a natural storyteller, and performance-driven, with experience in content creation, strategy, and team leadership.

Senior Product Designer I - Access Management

Company: HubSpot

Location: USA

Posted Dec 23, 2024

The text describes a Senior Product Designer role at HubSpot, focusing on understanding user needs, collaborating with cross-functional teams, and driving product strategy. The role requires strong design skills, customer focus, and the ability to work autonomously. HubSpot values diversity and encourages applicants from various backgrounds to apply.

Staff Product Security Engineer

Company: Lattice

Location: USA

Posted Dec 23, 2024

This is Engineering at Lattice. We are a team that is continuously improving our product and craft, using a modern tech stack and loving to experiment with new technologies to strive for maintainable, robust, and performant code. We work closely with designers and product managers to deliver not just great technical architecture, but also an exceptional product experience. We are looking for a Staff Product Security Engineer to partner with product teams in ensuring our applications are secure by design.

Strategy & Operations - Product

Company: Stripe

Location: USA

Posted Dec 23, 2024

The text describes a role at Stripe, a financial infrastructure platform for businesses. The team is looking for a candidate with experience in leading large-scale, cross-functional programs or products. The successful candidate will work closely with Product Operations and Revenue generating teams to deliver strategic projects and program improvement. The role involves creating systems to capture and track user requirements, designing and running complex processes, and continuously examining and implementing measured improvements to the operational model and processes.

Sales Enablement Manager

Company: Thoughtexchange

Location: USA

Posted Dec 23, 2024

ThoughtExchange is a platform powered by cutting-edge AI that enables leaders to connect with their communities and gain immediate actionable insights that drive meaningful change. They empower thousands of leaders with quality data to make a real impact. The company is committed to creating positive change and has been recognized for its efforts. They are looking for a Sales Enablement Manager to develop and deliver enablement initiatives that drive efficiency, boost productivity, and directly impact revenue growth.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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