Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Head of Product Design

Company: Close

Location: USA

Posted Dec 07, 2024

Close is a bootstrapped, profitable, and 100 remote team of thoughtful individuals seeking a Head of Product Design to lead and nurture a team of talented designers. The role involves overseeing the design of web, desktop, and mobile apps and playing a key role in the design and development of new features. The team is experienced in all aspects of design, user research, interaction design, visual design, and establishing and improving processes for how a design team works. The team is also experienced in working closely with Product and Engineering teams on successful projects and building and maintaining design systems.

Implementation Specialist, Upgrades

Company: Lwolf

Location: USA

Posted Dec 06, 2024

The Implementation Specialist plays a crucial role in migrating clients from legacy software to a new SaaS platform, ensuring customer satisfaction and retention. The role involves developing and executing project plans, collaborating with internal stakeholders, and utilizing technical expertise to enhance migration processes. The position requires 13 years of experience in client services, project management, or consulting, with demonstrated technical expertise in systems administration, support, database administration, or software programming. The ideal candidate should have excellent communication skills, direct experience in the software services market, and a high level of energy and commitment to team objectives.

Clinical Talent Acquisition Specialist

Company: Pair Team

Location: USA

Posted Dec 07, 2024

Pair Team is a mission-driven organization seeking a Clinical Talent Acquisition Specialist to recruit exceptional talent for community-based healthcare and social services roles. The position is fully remote and based in the United States, with most clinical positions being based in California. The specialist will lead the recruitment process, collaborate with cross-functional teams, develop sourcing strategies, and maintain candidate pipelines. The role requires 2+ years of full-cycle recruiting experience and a strong focus on sourcing and engaging candidates for healthcare.

Technical Customer Support Specialist

Company: ElevenLabs

Location: USA

Posted Dec 07, 2024

This is a remote-based contracting role that offers the opportunity to work with a global team of passionate individuals focused on developing AI audio solutions. The role involves providing exceptional customer support, troubleshooting technical issues, updating documentation, and collaborating with internal teams to improve products. The ideal candidate is a technical customer support specialist with 23 years of experience in SaaS environments, a strong work ethic, and a passion for AI and audio technology.

Creative Strategist/Copywriter

Company: Futurhealth

Location: USA

Posted Dec 07, 2024

The job posting is for a Creative Strategist and Copywriter at FuturHealth to join their team and create high-converting script for video and static ad creatives, upsell funnel pages, and other key projects. The ideal candidate should have 5+ years of professional high-output creative writing experience, experience directly with Meta, YouTube, TikTok, and other platforms, and a Bachelor's degree in Journalism, English, Creative Writing, Screenwriting, or Marketing. The role offers a competitive salary package and variable compensation.

People Data Analyst

Company: Abbyy

Location: USA

Posted Dec 06, 2024

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth while fuelling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose the right thing. As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Innovation and excellence run through our veins, and you will work with experts who are creating market-leading technologies using Machine Learning and Artificial Intelligence and an advanced and sophisticated tech stack.

Proposal Manager

Company: Vida

Location: USA

Posted Dec 06, 2024

Vida is a virtual health clinic that provides personalized health coaching and programs from experienced healthcare providers. They focus on managing chronic cardiometabolic conditions and achieving lifestyle health goals. Vida is trusted by Fortune 1000 companies and is authorized to do business in many states. They require a Bachelor's Degree and at least 5 years of proposal management experience.

Senior Director - Clinical Product Strategy (Obesity & Metabolic Health)

Company: Ro

Location: USA

Posted Dec 07, 2024

Ro is a direct patient healthcare company with a mission to help patients achieve their health goals by delivering easy, effective care. They offer nationwide telehealth, labs, and pharmacy services, enabled by their vertically integrated platform. Since 2017, they have helped millions of patients in nearly every county in the US, including many primary care deserts. Ro aims to build a patient-centric healthcare system, providing reactive and proactive care, transparent pricing, and an extremely effective and convenient experience. They have been recognized as a Fortune Best Workplace and Health Care for four consecutive years, and were named Best Workplace for Parents for the third year in a row. The Senior Director of Clinical Product Strategy will lead clinical work, optimize patient and provider experience, and serve as an internal expert on overweight and obesity care. They will collaborate with various teams to optimize care delivery quality and safety, and support the obesity and weight management strategy roadmap.

Staff Security Software Engineer

Company: Quora

Location: USA

Posted Dec 07, 2024

Quora is a remote-first company with a mission to grow and share the world's knowledge. They offer a global knowledge sharing platform, Quora, with over 400M monthly unique visitors. They also have a platform, Poe, providing AI language models and tools. The company values transparency, ideasharing, and experimentation. They are looking for a Security Engineering Team member to build robust protections around their products, infrastructure, and people.

Director, Field Marketing

Company: Starburstdata

Location: USA

Posted Dec 06, 2024

Starburst is a data lake analytics platform built on open source Trino, offering full-featured data discovery, organization, and consumption without migration projects. With $414M in venture funding and over 300 leading organizations trusting them, Starburst is committed to dismantling data silos and vendor lock-in. They are a remote-first company with a strong focus on execution excellence, collaboration, and diversity. The Strategic Field and Events leader role involves building regional programs, developing marketing plans, and enhancing customer-driven strategies.

Senior Technical Recruiter

Company: Arine

Location: USA

Posted Dec 06, 2024

Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. They are redefining what excellent healthcare looks like by solving issues through their software platform, combining cutting-edge data science, machine learning, AI, and deep clinical expertise. Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. They are backed by leading healthcare investors and collaborating with top healthcare organizations and providers. They deliver recommendations and facilitate clinical interventions that lead to significant measurable health improvements for patients and cost savings for customers.

Vice President, Enterprise Sales

Company: Apixio

Location: USA

Posted Dec 06, 2024

Apixio is a company that specializes in creating a leading Connected Care platform to minimize reimbursement inaccuracies and improve patient care in the healthcare industry. They aim to accelerate the shift toward alternative payment models while enhancing efficiency and supporting better patient outcomes. The Vice President Enterprise Sales role is responsible for driving commercial sales and product growth across their portfolio of solutions to health plan payer clients.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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