Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Cloud Generation Specialist (Entry Level Sales SDR/BDR)

Company: Pax8

Location: USA

Posted Nov 21, 2024

The Cloud Generation Specialist role involves developing new business, providing product overviews, and setting appointments to recruit new Channel Partners. The ideal candidate has proficiency in social media, proven work experience, and strong communication skills.

Investor Relations & Business Operations

Company: Figma

Location: USA

Posted Nov 21, 2024

The IR amp Business Operations team is looking for a highly analytical and strategic individual to support core activities and collaborate with cross-functional partners. The role requires strong analytical expertise, experience building relationships, and project management skills. Figma values hiring smart and curious people who are excited to learn and develop their skills.

LLM Engagement Manager

Company: Appen

Location: USA

Posted Nov 21, 2024

The job description is for an LLM Delivery Expert at Appen, a company that provides high-quality data solutions for AI. The role involves delivering LLM projects, building expertise in LLM data modality, and driving operational excellence. The company is committed to ethical AI practices and believes in the potential of AI to make a positive impact on society.

Senior Associate - New & Growth Business

Company: Axios

Location: USA

Posted Nov 21, 2024

Axios is hiring a Senior Associate Client Partnerships to join their East Coast advertising team. The role requires superior communication skills, ability to understand partner business priorities, and develop creative solutions. The company offers a range of benefits, including 401k, robust health insurance, and generous vacation policy.

Senior Engineering Manager - Insurance

Company: Alma

Location: USA

Posted Nov 21, 2024

Alma is looking for an experienced Senior Engineering Manager to lead one of their insurance teams. The team is responsible for the entire revenue cycle, providing accurate eligibility checks, supporting providers, and reconciling claims. The ideal candidate has 35 years of engineering experience, 24 years of people management experience, and a passion for Alma's mission to improve the experience of therapy for providers and their clients.

Director, Revenue/GTM Enablement

Company: EDB

Location: USA

Posted Nov 21, 2024

The job posting is for a Director of Revenue GTM Enablement position at EDB, requiring at least 8 years of experience in sales enablement, business development, or related roles. The role involves building a world-class sales and partner enablement program, conducting market analysis, developing sales training programs, and creating sales collateral. The job offers a competitive compensation package, including a base salary, annual variable bonus, and equity.

Senior Editor

Company: The Athletic Media Company

Location: USA

Posted Nov 21, 2024

The Athletic is a digital sports media company seeking a Senior Editor for its sports-based desks. The role involves managing a staff of reporters, generating news and distinct team analysis, and working with data analytics to optimize performance.

Community Lifecycle Manager

Company: Reddit

Location: USA

Posted Nov 21, 2024

The job description is for a Community Lifecycle Manager at Reddit, responsible for managing campaign strategy and execution, partnering with various teams, and leveraging data insights to enhance strategy. The ideal candidate has experience in lifecycle marketing, email marketing, and product marketing, with a deep understanding of multichannel strategies and community culture.

Financial Operations Lead

Company: Nava

Location: USA

Posted Nov 21, 2024

Nava is a consultancy and public benefit corporation that works with government agencies to build digital services and improve the customer experience. The company is committed to diversity and inclusion and offers a range of benefits and perks to its employees.

Sales Development Representative

Company: Nava

Location: USA

Posted Nov 21, 2024

Nava Benefits is a fast-growing benefits brokerage that aims to fix healthcare in America. They are seeking a driven Sales Development Representative to drive growth and develop foundational sales skills.

Senior Frontend Software Engineer - Poster Experience

Company: Reddit

Location: USA

Posted Nov 21, 2024

The job posting is for a high-impact role at Reddit, focusing on creating and participating in conversations. The role requires experience in software development, collaboration, and communication. The company offers comprehensive benefits and a remote work environment.

Head of Travel & Expenses

Company: Dropbox

Location: USA

Posted Nov 21, 2024

Dropbox is seeking a Head of Travel amp Expenses to lead and drive innovation across their global Travel Expense and Corporate Card operations. The role combines strategic leadership, vendor and partnership management, travel program optimization, virtual first support, expense operations and compliance, reporting and analysis, and training and support.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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