Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Account Manager

Company: QuinStreet

Location: USA

Posted Oct 23, 2024

The job posting is seeking an Account Manager to fuel success and growth for customers within a rapidly growing business. The role involves strategically nurturing relationships with top influencers, generating revenue, and delivering optimized services to customers.

Smart Building Engineer - Fault Detection & Diagnosis

Company: Willow

Location: USA

Posted Oct 23, 2024

Willow is a company that has grown from a startup to a global presence, offering a product that digitizes the build world. They are looking for an individual to join their team as an Activate Technology Engineer, who is passionate about real estate, infrastructure technology, and building systems. The role involves advancing Willow's skills library, meeting with customers, and scaling solutions across customers and asset classes.

AVP Channel Sales

Company: Bishop Fox

Location: USA

Posted Oct 23, 2024

Bishop Fox is a leading authority in offensive security, providing solutions and services to top companies. They are seeking an AVP of ChannelAlliances to lead their indirect gotomarket strategy and drive revenue across all regions.

CX Technical Representative - Core

Company: 1Password

Location: USA

Posted Oct 23, 2024

The job posting is for a CX Technical Representative for the Core team at 1Password. The role involves troubleshooting Tier 2 issues, providing technical assistance to customers, and working with the Extended Services team. The company offers a range of benefits, including health and wellbeing programs, growth and future opportunities, and flexibility and community.

Strategy Lead

Company: Vercel

Location: USA

Posted Oct 23, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. The company is looking for a Strategy and Insights team member to drive critical initiatives and support the company's goal of building a culture of excellence.

Software Engineer II - Internal Identity & Access Management

Company: Pinterest

Location: USA

Posted Oct 23, 2024

The I2AM team is looking for an experienced software engineer to help build robust tooling for identity and access control. The role requires 3+ years of software development experience, a strong command of Golang, Java, or Python, and experience in building and operating large-scale distributed systems.

Partner Alliances Manager

Company: Emburse

Location: USA

Posted Oct 23, 2024

The job description is for a Partner Manager who will identify, negotiate, and manage strategic alliances to drive distribution and deliver value to partners and clients. The role requires strong communication, problem-solving, and analytical skills, as well as the ability to work cross-functionally.

Channel Account Manager

Company: Bishop Fox

Location: USA

Posted Oct 23, 2024

Bishop Fox is a leading authority in offensive security, providing solutions and services to top companies. They are expanding and hiring a Channel Account Manager to join their team.

PHP/WordPress Developer

Company: The Motley Fool

Location: USA

Posted Oct 23, 2024

The Motley Fool is looking for a talented Freelance PHP Developer to join their team. The role involves contributing to a large PHP 8 codebase, working with TypeScript and React, and collaborating with stakeholders to drive action and build great features.

Sales Executive Mid-Market and Enterprise

Company: Emburse

Location: USA

Posted Oct 23, 2024

Emburse is a company that helps organizations manage corporate expenses and invoices by automating manual tasks and saving time. They provide a simple and amazing experience for CFOs and their employees, ensuring compliance and reducing costs. The company has over 18,000 customers and 12 million users globally.

Recruiting Coordinator

Company: Apollo

Location: USA

Posted Oct 23, 2024

The role of a Recruiting Coordinator at Apollo is a 1099 contract position that involves coordinating recruiting activities, ensuring a high-touch candidate experience, and working with a strong sense of urgency. The ideal candidate has experience as a Recruiting Coordinator, is exceptionally organized, and has excellent communication skills.

Commercial Manager

Company: Eventbrite, Inc.

Location: USA

Posted Oct 23, 2024

The Commercial Team at Eventbrite is responsible for retaining and growing their customer base, focusing on contract renewals, upsell opportunities, and maximizing value. The team operates at high velocity, understanding event creators' business trends to identify opportunities for mutual growth.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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