Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Project Manager

Company: Everstream Analytics

Location: USA

Posted Oct 19, 2024

Everstream is looking for a strategic project manager to lead projects supporting customer growth, retention, and loyalty. The ideal candidate has 6+ years of B2B SaaS experience, strong project management skills, and excellent communication and organizational skills.

Data Analyst - Business Intelligence

Company: Privia Health

Location: USA

Posted Oct 19, 2024

The job description is for a Data Analyst Business Intelligence at Privia Health, a technology-driven national physician enablement company. The role involves working with cross-functional teams to deliver data-driven insights to stakeholders, designing and developing reports, and supporting complex operational analyses.

Merchant Fraud Strategist

Company: Stripe

Location: USA

Posted Oct 19, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. The company is looking for a Risk Strategist to join their Fraud Risk Strategy Team, which is responsible for minimizing financial losses from fraud attacks. The role involves analyzing accounts and transactions, scaling risk processes, and working with internal partners to develop solutions that mitigate fraud risk.

Senior Backend Engineer - Top of Funnel

Company: Reddit

Location: USA

Posted Oct 19, 2024

The job posting is for a backend development position at Reddit, where the candidate will work on innovative projects, collaborate with cross-functional teams, and contribute to the company's strategy. The role is eligible for remote work, but only for candidates in the CST and EST timezones.

Performance Specialist

Company: Taskrabbit

Location: USA

Posted Oct 19, 2024

The Performance Specialist role focuses on improving customer service metrics in a region. The role involves analyzing data, identifying trends, and creating actions to improve performance. The job requires strong analytical and problem-solving skills, as well as coaching and feedback skills.

Senior iOS Software Engineer - Reputation Clients

Company: Airbnb

Location: USA

Posted Oct 19, 2024

The text describes a job opening for a senior iOS engineer on the Reputation Clients team at Airbnb. The team is dedicated to building exceptional customer-facing products that enhance trip quality, user reputation, and listing performance. The job requires 5+ years of experience developing iOS applications at scale, fluency in Swift, SwiftUI, GraphQL, and REST APIs, and a strong product sense.

Risk Data Analyst II

Company: Branch

Location: USA

Posted Oct 19, 2024

Branch is a fintech company that aims to empower workers with financial freedom by providing accessible financial services. They are looking for a motivated Risk Data Analyst II to help manage risk and develop new ways to improve the lives of working Americans.

Transaction Fraud Strategist

Company: Stripe

Location: USA

Posted Oct 19, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. The company is looking for a Risk Strategist to join their Transaction Fraud team, who will be responsible for preventing and mitigating transaction fraud. The role requires strong analytical skills, excellent communication skills, and experience with SQL and data analysis.

Technical Operations Manager - Money Movement and Storage

Company: Stripe

Location: USA

Posted Oct 19, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. The company is looking for a Technical Operations team member to manage financial partner operations, drive change management, and build a high-functioning operations team.

Manager - Technical Program Management

Company: Airbnb

Location: USA

Posted Oct 19, 2024

The job description is for a Technical Program Manager at Airbnb, responsible for building a high-performance culture, developing a team of TPMs, and driving process improvements. The role requires 13+ years of experience in technical program management, leadership, and collaboration.

Director of State Government Affairs

Company: Code.org

Location: USA

Posted Oct 19, 2024

Codeorg is seeking an experienced professional to lead the transformation of K12 US education policy landscape as it relates to computer science. The role involves managing relationships with state leaders, developing policy positions, and communicating with various audiences.

Social Media - Fashion and Community

Company: Whatnot

Location: USA

Posted Oct 19, 2024

Whatnot is a livestream shopping platform that is growing rapidly and is seeking a creative and driven content creator to join their social media team. The role involves creating engaging content, managing influencers, and setting goals to ensure the brand's social media channels are a positive reflection of the company.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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