Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

HR Business Partner

Company: 1Password

Location: USA

Posted Oct 17, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They offer a range of benefits, including health and wellbeing, growth and future, and flexibility and community. The company is committed to fostering an inclusive and diverse workplace and is an equal opportunity employer.

Senior UX Researcher

Company: Aurora Solar

Location: USA

Posted Oct 17, 2024

Aurora Solar is a company that aims to create a future of solar energy for all. They offer award-winning software that helps solar professionals design and install solar arrays. The company is remote-first and has a collaborative team environment. They are looking for a Senior UX researcher to join their team and help define their products.

Staff Software Engineer - Compiler and HPC

Company: Bodo, Inc.

Location: USA

Posted Oct 17, 2024

Bodo is a company that is redefining what's possible with Python for analytics, data engineering, and AI. They have developed a revolutionary data platform that empowers organizations to new levels of efficiency, speed, and accuracy. They are looking for talented engineers to join their team and help shape the future of data analytics.

Strategic Finance - G&A

Company: Figma

Location: USA

Posted Oct 17, 2024

The job description is for a Strategic Finance team member at Figma, responsible for planning, managing, and analyzing the company's budget, resources, and investments. The role requires analytical and strategic skills, with a focus on high-priority business issues and visibility into the company's entire business.

Account Manager

Company: JMAC Lending

Location: USA

Posted Oct 17, 2024

JMAC Lending is a company that has been in business for over 25 years, providing innovative products and exceptional service to its clients. The company is committed to delivering competitive product pricing and has a team of talented professionals who are dedicated to helping their partners grow their business.

Engineering Manager - Custody - Crypto & Onchain

Company: Kraken

Location: USA

Posted Oct 17, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to achieve financial freedom and inclusion. The company is looking for an Engineering Manager to lead and build out its Custody Team, focusing on security, education, and client support.

Global Account Director

Company: Acquia

Location: USA

Posted Oct 17, 2024

Acquia is a company that empowers ambitious brands to create digital customer experiences. They offer a digital experience platform that enables marketers, developers, and IT operations teams to rapidly compose and deploy digital products and services. The company is looking for a Global Account Director to develop and grow their largest strategic clients.

FP&A Manager

Company: Webflow

Location: USA

Posted Oct 17, 2024

Webflow is looking for an experienced FPampA Manager to own the FPampA planning and reporting tool and support critical FPampA processes. The role requires strong understanding of accounting fundamentals and FPampA concepts, experience with data statistical tools and spreadsheets, and excellent communication skills.

Senior Finance Operations Analyst

Company: 1Password

Location: USA

Posted Oct 17, 2024

1Password is a company that offers a password manager and other security tools. They are looking for a Senior Finance Operations Analyst to join their team. The job involves overseeing the travel and expense process, collaborating with cross-functional teams, and developing training videos and documentation. The company offers a range of benefits, including health and wellbeing programs, growth and future opportunities, and flexibility and community.

Senior Software Engineer I

Company: Pax8

Location: USA

Posted Oct 17, 2024

The job posting is for a Senior Software Engineer position at Pax8, where the candidate will be responsible for building and refining systems for order and subscription management. The role requires strong experience with backend development, familiarity with Kafka streaming, and ability to work closely with cross-functional teams.

Director - Inventory Accounting (eCommerce focused)

Company: Nutrafol

Location: USA

Posted Oct 17, 2024

The job posting is seeking a Director of Inventory Accounting to join the team. The ideal candidate has a comprehensive understanding of retail and manufacturing, with experience in inventory planning, replenishment, and financial planning. The role involves leading the inventory accounting team, managing inventory data, and implementing new processes.

Sales Assist Representative I

Company: Zapier

Location: USA

Posted Oct 17, 2024

Zapier is looking for a SalesAssist Representative I to join their SalesAssist Motion in India. The role is for a 12-month contract and involves working on live chat conversations, demos, and emails to help customers evaluate and buy Zapier's offers. The ideal candidate has a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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