Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Sr. Lead - Video & Offline Channels Manager

Company: Upwork

Location: USA

Posted Oct 07, 2024

Upwork is a remote-first organization that serves everyone from one-person startups to large Fortune 100 enterprises. The company is looking for a leader to drive the growth of its emerging channels, with a focus on video and offline marketing. The ideal candidate will have a strong bias towards action, excellent media strategy skills, and experience working with media agencies.

Sales Development Representative

Company: Uptempo

Location: USA

Posted Oct 07, 2024

Uptempo is looking for a Sales Development Representative to join their team. The role involves contacting and connecting with prospective customers, managing inbound inquiries, and leveraging research and tools to connect with prospects daily. The ideal candidate is a self-starter with strong interpersonal skills, ability to learn new technology, and excellent researching and problem-solving skills.

Account Executive - Strategic Customer Growth

Company: Restaurant365

Location: USA

Posted Oct 07, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurant accounting and backoffice operations. The company is focused on empowering team members and constantly improving to be the best in class. The job posting is for an Account Executive Strategic Customer Growth, responsible for upselling and cross-selling the R365 product suite to national brands and franchisees.

Creative Marketing Coordinator

Company: Futurhealth

Location: USA

Posted Oct 07, 2024

The job posting is looking for a Creative Marketing Coordinator with experience in video advertising, project management, and operations management. The role requires strong organizational skills, attention to detail, and effective communication. The company offers a competitive salary package and variable compensation.

Senior Data Engineer

Company: Bezos Academy

Location: USA

Posted Oct 07, 2024

Bezos Academy is seeking a Senior Data Engineer to build data pipelines and data warehousing systems to support tuition-free preschool education in underserved communities. The team is passionate about their cause and is looking for someone who will foster a caring and inclusive team environment.

Lead Recruiter

Company: Futurhealth

Location: USA

Posted Oct 07, 2024

The Recruiter Lead role involves owning the end-to-end recruitment process, developing recruiting strategies, and hiring exceptional talent. The role requires a blend of hands-on recruiting, strategic planning, and leadership. The company offers a competitive salary package and a collaborative work environment.

Financial Planning & Analysis Senior Manager

Company: Bezos Academy

Location: USA

Posted Oct 07, 2024

The job posting is for a Senior Financial Planning and Analysis Manager at Bezos Academy, responsible for architecting financial models, providing strategic business decision-making support, and leading cost management and go-to-market financial strategy. The role requires advanced proficiency in Microsoft Excel, SQL, and financial reporting systems, as well as excellent communication and financial acumen.

Manager - Paid Marketing

Company: Figma

Location: USA

Posted Oct 07, 2024

Figma is seeking a Manager Paid Marketing to lead a team of media experts in driving user acquisition, brand awareness, and global growth. The role requires experience in B2B SaaS growth and marketing, leading in-house teams, and managing large-scale paid media campaigns.

Full Stack Engineer

Company: Futurhealth

Location: USA

Posted Oct 07, 2024

The job posting is for a team lead position in a collaborative and dynamic team, responsible for developing and enhancing systems, engaging with stakeholders, and guiding the team. The ideal candidate has significant experience with Django, Redis, RabbitMQ, and Postgres, and proficiency in Vuejs, Nuxtjs, and React. The pay range is $160,000 to $230,000.

Mobile Engineer (React Native)

Company: Futurhealth

Location: USA

Posted Oct 07, 2024

The job posting is for a React Native Developer position in a collaborative and dynamic team. The role involves developing new features, improving existing ones, and ensuring a high-performance user experience. The company offers a competitive salary package and may include variable compensation.

6-12 Curriculum Content Developer

Company: Code.org

Location: USA

Posted Oct 07, 2024

The job is to support teachers in designing and developing computer science curriculum content for middle and high school students. The role requires experience in computer science education, content development, and collaboration with teams.

Senior Talent Acquisition Program Manager (Interviewer Experience)

Company: Bezos Academy

Location: USA

Posted Oct 07, 2024

The job posting is for a Senior Talent Acquisition Program Manager position at Bezos Academy, responsible for designing and managing programs to ensure the best possible talent is hired. The role requires extensive experience in interviewing and hiring, as well as program management. The posting highlights the company's commitment to diversity, equity, and inclusion, and offers a competitive salary range and benefits package.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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