Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Supply Chain Strategist

Company: Red Cell Partners

Location: USA

Posted Dec 13, 2025

Vantive Technology seeks a supply chain expert to join their preseed startup, focusing on scenario planning and predictive modeling for supply chains. The role involves client engagement, cross-functional collaboration, and offers potential full-time conversion.

Regional Marketing Manager

Company: GitLab

Location: USA

Posted Dec 13, 2025

This job description outlines the role of a Regional Marketing Manager at GitLab, detailing responsibilities such as driving sales pipeline growth, collaborating with cross-functional teams, and managing regional campaigns. It highlights required skills in marketing, project management, and data-driven approaches, while emphasizing a remote work environment and team focus on scalable programs and measurement.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: UK

Posted Dec 13, 2025

This remote UK role as a Voice of Customer Product Program Manager involves scaling VoC programs, collaborating with cross-functional teams, and leveraging AI tools. It offers career growth in RampD or Product roles with competitive compensation and RSUs.

Data Analyst - Product

Company: Kraken

Location: USA

Posted Dec 13, 2025

Kraken is seeking a Data Analyst Product to join their mission-focused team, emphasizing crypto values, global adoption of cryptocurrency, and industry-leading security. The role involves data-driven decisionmaking, cross-functional collaboration, and developing tools for product performance insights. Applicants must demonstrate expertise in data analysis, SQL, Python, and a passion for crypto, with opportunities for remote work across 70+ countries.

G&A Recruiter

Company: GitLab

Location: USA

Posted Dec 13, 2025

This job description outlines a GampA Recruiter role at GitLab, emphasizing strategic hiring, global team collaboration, and managing recruitment processes. The position requires experience in tech environments, global hiring expertise, and adaptability to organizational changes. It highlights a fully remote work setup with asynchronous collaboration and structured processes.

Customer Success Manager II - SLED

Company: ExtraHop

Location: USA

Posted Dec 13, 2025

This job description highlights opportunities to make a significant impact in a growing company, deliver innovative solutions, and work with supportive teams and valued customers. It emphasizes collaboration, customer success, and professional growth while outlining key responsibilities and qualifications for the role.

Principal Compensation Partner

Company: PagerDuty

Location: USA

Posted Dec 13, 2025

This job posting seeks a Principal Compensation Partner to design and implement global compensation programs, collaborate with leadership, and ensure market competitiveness. It outlines qualifications, responsibilities, and salary ranges for the role.

Senior Software Engineer - Quora, Ads

Company: Quora

Location: USA

Posted Dec 13, 2025

Quora seeks an engineer to join their Ads team, focusing on data-driven ad platforms. The role involves building scalable systems for advertisers, with benefits like remote work and competitive salaries. The company emphasizes diversity, innovation, and global impact through its mission to grow collective intelligence.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: Sweden

Posted Dec 13, 2025

This job posting describes a fully remote Voice of Customer Product Program Manager role in Sweden, emphasizing collaboration with cross-functional teams, customer feedback analysis, and career growth opportunities in RampD or Product roles. It outlines responsibilities, required skills, and compensation details, presenting a professional opportunity with clear expectations.

Senior Channel Account Manager (Technology Alliances)

Company: Cobalt

Location: USA

Posted Dec 13, 2025

Cobalt, a cybersecurity company, seeks a Senior Channel Account Manager to expand partnerships and drive revenue. The role involves managing tech alliances, developing strategies, and offering competitive compensation, benefits, and growth opportunities.

Client Services Coordinator

Company: TrueML

Location: USA

Posted Dec 13, 2025

This job posting seeks a Client Services Specialist with 13 years of experience in administrative or client service roles. The position involves managing client communications, data processes, and compliance tasks in a fast-paced environment. Requirements include strong communication skills, attention to detail, and proficiency with office software. The role offers nonexempt employment with an hourly wage range of $19-$21.

Marketing Operations Coordinator

Company: Newsela

Location: Argentina,Brazil,Colombia,Costa Rica,Mexico

Posted Dec 13, 2025

This job description outlines a Marketing Operations Coordinator role focusing on email execution, quality assurance, technical builds, deliverability management, and compliance. It emphasizes attention to detail, process efficiency, and technical expertise in email marketing automation platforms.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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