Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Engineering Manager

Company: Pitchup.com

Location: Remote

Posted Dec 11, 2025

Pitchup seeks an Engineering Manager to lead software development, foster collaboration, and drive product excellence. The role offers competitive salaries, remote work, and a dynamic environment with global reach.

IBM Test Engineer Supplemental

Company: IBM

Location: ROCHESTER, US

Posted Dec 12, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and leveraging IBM's technology platforms to drive meaningful change through strategic partnerships and advanced technical expertise.

Support Specialist

Company: Cadwell

Location: Remote

Posted Dec 11, 2025

This job posting describes a Support Specialist role requiring technical phone support for medical devices, on-call rotations, and expertise in neurodiagnostic care. It outlines educational requirements, experience preferences, and skills needed, while including a note about mentioning 'PAMPERS' to confirm human applicants.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Gurgaon, IN

Posted Dec 12, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI solutions, and opportunities to drive innovation through strategic partnerships and technology platforms. It outlines role responsibilities, required skills, and career growth potential.

Software Developer - COBOL to Java Conversion

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This job description outlines a role as an IBM Application Architect focused on transforming businesses through hybrid cloud and AI solutions. The position involves technical leadership, project scoping, and modernizing legacy applications using IBM platforms. Required skills include Java development, cloud technologies, and CI/CD practices, with opportunities for impactful client collaboration.

Site Reliability Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 12, 2025

This job description highlights opportunities for growth in IBM's cloud-native software solutions, emphasizing collaboration, innovation, and global career development. The role involves maintaining high-availability systems, working in agile environments, and collaborating with development teams to ensure product reliability.

Managing SuccessFactors Consultant - Learning

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, opportunities for growth, and impactful work in hybrid cloud and AI. It highlights leadership roles, technical expertise in SAP, and a supportive culture focused on innovation and professional development.

Application Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This job description highlights opportunities in IBM Consulting, emphasizing collaboration with global clients, career growth, and innovative projects in hybrid cloud and AI. It outlines responsibilities across various industries and required technical skills, presenting a professional and forward-looking role.

Senior Backend Software Engineer

Company: The Zebra

Location: Remote

Posted Dec 11, 2025

The Zebra is seeking a Senior Software Engineer to join their inclusive, growth-oriented team in Austin. The role involves developing scalable solutions, collaborating with cross-functional teams, and contributing to innovative insurance comparison tools. The company emphasizes flexibility, professional development, and competitive benefits including equity, health coverage, and unlimited PTO.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

This job description highlights a Software Developer role at IBM Consulting, focusing on hybrid cloud and AI solutions. Responsibilities include feature development, stakeholder collaboration, and continuous learning. Required skills involve Java, React, and cloud technologies like AWS.

Quality Engineer-Automation

Company: IBM

Location: Cairo, EG

Posted Dec 12, 2025

This text describes a Senior Automation Test Engineer role with responsibilities in test planning, automation framework development, cross-functional collaboration, and required technical expertise. It outlines qualifications, preferred skills, and tools like Selenium, Appium, and Jenkins.

Staff Technical Product Manager Cloud Infrastructure Türkiye

Company: JumpCloud

Location: Ankara, Türkiye - Remote

Posted Dec 11, 2025

This job posting describes a remote Staff Technical Product Manager role at JumpCloud, focusing on cloud infrastructure strategy, technical leadership, and cross-functional collaboration. The position requires expertise in cloud technologies and offers remote work in Turkey with English fluency requirements. JumpCloud emphasizes diversity and provides details about their hiring process and scam prevention measures.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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