Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Data Engineer

Company: Loka, Inc

Location: Remote

Posted Dec 11, 2025

Loka seeks a Senior Data Engineer to join their global team, offering opportunities to work on innovative projects, remote flexibility, and career growth. The role involves designing scalable data solutions and collaborating with cross-functional teams, while the company emphasizes mission-driven work and a supportive culture.

Implementation Manager

Company: Qualia

Location: Remote

Posted Dec 11, 2025

Qualia offers advanced real estate tech solutions, focusing on seamless home buying experiences. Their onboarding program ensures customers leverage AI effectively, supported by comprehensive training and a flexible work environment.

Full Stack Software Engineer (L5) - Game Developer Tools

Company: Netflix

Location: USA

Posted Dec 11, 2025

Netflix is hiring for a Games Developer Tools Engineer role, detailing responsibilities, qualifications, and company culture. The position emphasizes fullstack development, developer tools, and end-to-end ownership. The company highlights diversity and inclusion, with a compensation structure based on annual salary.

Staff Financial Analyst - Corporate Finance

Company: Mozilla

Location: Canada

Posted Dec 11, 2025

Mozilla's mission to improve the internet through open-source innovation is highlighted, with a job role emphasizing financial analysis and collaboration, offering competitive benefits and a supportive work environment.

Sr Principal Product Management

Company: Twilio

Location: USA

Posted Dec 11, 2025

This job posting seeks a Senior Principal Product Manager for Twilio's AI infrastructure team, outlining responsibilities in defining product strategy, collaborating with engineering teams, and driving AI capabilities. It details qualifications, compensation ranges, and benefits, emphasizing remote work and travel requirements.

Director - Federal Sales

Company: Figma

Location: USA

Posted Dec 11, 2025

Figma seeks a Director Federal Sales to lead expansion into the public sector, requiring 15+ years in federal sales and management. The role involves strategy development, relationship building, and performance metrics. Benefits include competitive compensation, equity, and remote work options.

SailPoint Engineer - Architect

Company: Airitos

Location: Remote

Posted Dec 11, 2025

This job description outlines a role requiring expertise in Identity and Access Management (IAM) with a focus on SailPoint Identity Security Cloud. It emphasizes engineering experience, implementation of modern authentication protocols, and collaboration with stakeholders. Required skills include 8+ years in IAM, proficiency with SailPoint platforms, and experience with governance policies. Nice-to-have qualifications include Role Mining tools and SailPoint certification.

Success Specialist

Company: Fortive

Location: USA

Posted Dec 11, 2025

The text describes a role focused on managing contractor relationships, utilizing CRM tools, and fostering collaboration across teams. It emphasizes communication skills, travel requirements, and the importance of contractor satisfaction while outlining specific responsibilities and qualifications.

Blackbaud Advisory+ Consultant - Education Management (K-12 & Higher Education)

Company: Blackbaud

Location: USA

Posted Dec 11, 2025

This text describes a job role for a Blackbaud Advisory+ Consultant, outlining responsibilities such as providing consulting services to customers, collaborating with stakeholders, and managing customer portfolios. It also mentions company benefits like remote work flexibility, healthcare, and career development opportunities.

PPC Specialist (Google Ads Focus)

Company: GrowthAssistant

Location: Philippines

Posted Dec 11, 2025

The job posting seeks a PPC Specialist with Google Ads experience to optimize campaigns and support client operations. It highlights a great opportunity to work with a well-known brand, offering benefits like work from home, bonuses, and health insurance. Responsibilities include campaign optimization, analytics monitoring, and SEO practices, with requirements such as 3+ years of experience and SEMRush proficiency.

Patient Access Coordinator Full Time

Company: Envera Health

Location: USA

Posted Dec 11, 2025

Access Healthcares Patient Access Engagement Division is seeking dependable candidates for a high-volume inbound call position offering competitive benefits, growth opportunities, and a supportive work environment. The role includes scheduling appointments, handling patient inquiries, and collaborating with healthcare organizations, with a starting wage of $16/hour and potential bonuses.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: Italy

Posted Dec 11, 2025

This job posting seeks an Enterprise Account Executive based in Italy with experience in infrastructure technology sales. Responsibilities include prospecting, managing sales pipelines, and articulating product value. Requirements emphasize communication skills, Salesforce expertise, and fluency in English and Italian.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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