Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Sr Product Manager - Opt-In Rewards

Company: Kraken

Location: Poland

Posted Dec 11, 2025

Kraken promotes its mission-driven approach to crypto innovation, emphasizing global adoption, financial freedom, and a diverse, skilled team. The company highlights its focus on security, education, and client support while seeking passionate candidates for roles in product strategy and rewards programs.

Manager - Security Operations & Engineering

Company: Daxko

Location: USA

Posted Dec 11, 2025

Daxko seeks a Security Operations Manager to lead security initiatives, with opportunities for growth and a comprehensive benefits package including remote work, flexible time off, and competitive compensation.

Senior Software Engineer - C++ - Exchange

Company: Kraken

Location: USA

Posted Dec 11, 2025

Kraken promotes its mission to accelerate crypto adoption and financial freedom through a global, mission-focused team. The company emphasizes industry-leading security, crypto education, and worldclass client support, offering remote opportunities for experienced traders and developers with expertise in blockchain and high-performance systems.

Senior Software Engineer - Frontend

Company: Tines

Location: Remote

Posted Dec 11, 2025

This role offers opportunities to shape technical direction and product development in a supportive, collaborative environment with a focus on impactful, sustainable work.

Principal Product Manager - AI

Company: Webflow

Location: USA

Posted Dec 11, 2025

Webflow seeks a Principal Product Manager AI to lead their AI platform, driving innovation and growth. The role involves strategic leadership, collaboration, and shaping the future of web development with competitive benefits and remote flexibility.

Senior Manager - Engineering

Company: Red Cell Partners

Location: USA

Posted Dec 11, 2025

Trase Systems, founded in 2023 by Joe Laws and Grant Verstandig, is an AI platform empowering enterprises with end-to-end solutions for AI deployment and optimization. The company leads in AI agent innovation, topping industry benchmarks and targeting complex sectors like healthcare and national security. They seek a Senior Engineering Manager to scale engineering efforts with expertise in AI infrastructure, security, and enterprise workflows, offering competitive benefits including comprehensive healthcare and professional development opportunities.

SEO Lead

Company: Typeform

Location: UK

Posted Dec 11, 2025

Typeform, a successful form builder with 500 million annual responses, seeks an SEO Lead to drive organic growth and shape SEO strategy. The role involves executing technical SEO improvements, collaborating across teams, and ensuring SEO best practices across initiatives.

Web Engineer

Company: Hightouch

Location: North America

Posted Dec 11, 2025

Hightouch seeks a senior web engineer to shape their marketing website and product offerings. Responsibilities include designing projects, integrating CMS, and building a design system. The role offers a competitive salary of $170k-$220k and a structured interview process.

Full Stack Engineer

Company: Oddball

Location: USA

Posted Dec 11, 2025

Oddball seeks a Full Stack Engineer to build quality software for the federal space, emphasizing impact, growth, and clean code. The role offers remote work, competitive compensation, and benefits like a stipend, 401k match, and flexible PTO. The company promotes inclusivity and values collaboration across Agile teams.

Technical Lead

Company: Oddball

Location: USA

Posted Dec 11, 2025

Wilcore emphasizes building quality software for federal spaces, offering competitive compensation and remote work. The Technical Lead role involves guiding cross-functional teams, mentoring engineers, and ensuring scalable development practices. Benefits include a stipend, comprehensive benefits, and flexible PTO.

SWE II - Care Delivery (Full Stack)

Company: Grow Therapy

Location: USA

Posted Dec 11, 2025

The job posting highlights a role focused on enhancing therapeutic experiences through technology, offering competitive compensation and collaboration with a skilled team.

Senior Infrastructure Security Engineer

Company: GitLab

Location: Australia,EMEA,Japan,New Zealand

Posted Dec 11, 2025

This role involves leading infrastructure security initiatives, designing security solutions, and collaborating across teams to ensure secure cloud infrastructure. The position requires technical leadership, cross-functional collaboration, and expertise in cloud security frameworks while driving pragmatic security capabilities for global operations.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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