Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for growth through technical expertise and stakeholder engagement. It highlights responsibilities like feature development, problem-solving, and continuous learning, while outlining required skills and preferred experiences.

Associate Quality Engineer- Entry Level (Lansing, MI)

Company: IBM

Location: Lansing, US

Posted Dec 09, 2025

IBM Consulting's Associate Program emphasizes professional growth, global client collaboration, and innovative problem-solving. It offers technical expertise and career development opportunities for driven individuals seeking impactful roles in hybrid cloud and AI advancements.

Application Developer-Process Management (BPM)

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise, and opportunities for innovation. It outlines responsibilities involving software development, BPM tools, and integration with enterprise systems, while specifying educational and experiential requirements.

System Services Representative San Jose CA

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job posting describes a Systems Services Representative role with responsibilities including hardware/software support, client coordination, and system maintenance. Requirements include a high school diploma, background verification, and flexible scheduling for occasional overtime.

Scientifique en modélisation thermomécanique et en science des matériaux appliquée à la microélectronique

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

IBM's Bromont facility offers high-tech manufacturing, emphasizing innovation and employee development. The role involves developing microelectronics, with benefits like competitive pay, flexible hours, and a safe work environment. Qualifications include a bachelor's degree and experience in materials science and FEA modeling.

Contact Center Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a role in IBM Consulting focused on digital transformation, customer service, and technical expertise. It emphasizes collaboration with industry leaders, innovative solutions, and professional growth opportunities within a supportive environment.

Senior SAP HANA Basis Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

IBM Consulting offers career growth through collaboration with global clients on hybrid cloud and AI projects, emphasizing innovation, technical expertise, and strategic solutions design.

Consultor(a) SAP - Multiplos Módulos

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, technical expertise, and impactful projects. It highlights the role's focus on innovation, strategic solutions, and professional development in a supportive environment.

Software Engineer II - HashiCorp Terraform Search

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text promotes a career at IBM Software, highlighting opportunities to work on innovative cloud-native solutions, collaborate with teams, and contribute to infrastructure and security lifecycle management. It outlines responsibilities, required skills, and the company's focus on customer outcomes and technological leadership.

Associate Business Transformation Consultant – Adobe Experience – Co-op 2026

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This text promotes a career in IBM Consulting, emphasizing opportunities for professional growth, collaboration with clients on digital transformation projects, and development through mentorship programs. It highlights roles in strategic analysis, project management, and technology integration while outlining educational and skill requirements.

Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and professional growth opportunities. It highlights project management responsibilities across various industries and emphasizes skills development, leadership potential, and technological expertise requirements.

Pre-sales Engineer, Data Integration

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 09, 2025

This job description outlines a Presales Consultant role at IBM, focusing on technical sales, client relationships, and expertise in data integration and cloud technologies. It highlights the importance of technical skills, communication, and collaboration with partners and sales teams.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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