Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Package Consultant-Oracle HCM Talent Management Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with global clients to innovate hybrid cloud and AI solutions, requiring expertise in Oracle Cloud and HCM projects, with a focus on collaboration and technical excellence.

Z Infrastructure Solutions Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This internship offers an exciting opportunity to work with IBM Z technologies and gain experience in enterprise systems and cloud transformation. The role involves collaborating with mentors and clients to design innovative solutions, while also learning about hybrid cloud strategies and emerging technologies.

SAP S/4HANA Order to Cash(OTC) Lead

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior SAP S4HANA OTC Lead role at IBM Consulting, emphasizing collaboration with global clients, leadership in hybrid cloud and AI initiatives, and expertise in cross-functional integration. It highlights the importance of strategic partnerships, technical proficiency, and delivering scalable solutions for innovative enterprises.

Assistente de Torre de Controle

Company: IBM

Location: Salvador, BR

Posted Dec 09, 2025

The text describes a role at IBM Consulting focused on digital transformation through agile methodologies and AI-driven processes. It emphasizes collaboration with clients, career growth, and innovative technologies while outlining responsibilities like data analysis, operational monitoring, and process optimization. Required skills include analytical thinking, Excel/Power BI proficiency, and BPO experience.

Senior Scala Developer

Company: IBM

Location: Leicester, GB

Posted Dec 09, 2025

The text describes a Senior Scala Developer role at IBM Consulting, highlighting opportunities for career growth, technical expertise, and a supportive work environment. It emphasizes collaboration, innovation, and professional development while outlining responsibilities and required skills.

Package Consultant-SAP HANA Master Data Governance

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI initiatives, requiring expertise in SAP MDG implementations and data management. The position emphasizes collaboration, innovation, and technical skills in areas like data migration and master data governance.

SAP Business Data Cloud

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI initiatives, emphasizing collaboration with global clients, technical expertise in SAP technologies, and requirements for experience with data modeling and cloud adoption projects.

Senior Engineer - HashiCorp Core Data/Infragraph

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights opportunities to work on cloud-native solutions, collaborate with cross-functional teams, and contribute to innovative infrastructure systems. It emphasizes technical expertise, career growth, and impactful customer outcomes.

[AI Infrastructure/Platform Research] Research Tokyo Student Intern(TRL)

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

IBM Research is hiring interns to innovate compiler and runtime techniques for AI accelerators, focusing on high-performance, sustainable, and secure distributed AI infrastructure. The role involves research in areas like Kubernetes, OpenShift, and Confidential Computing, with a duration of 3-6 months at the IBM Hakozaki Office.

SAP ABAP Application Developer

Company: IBM

Location: Armonk, US

Posted Dec 09, 2025

This job posting describes a senior SAP ABAP Application Developer role requiring advanced technical expertise in SAP systems, workflow development, and integration technologies. The position involves complex development tasks, system optimization, and collaboration with middleware teams, with a salary range of $150,550 to $197,400 per year.

Software Developer Co-Op 2026 Austin

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This job posting outlines a Software Developer CoOp role with responsibilities including Agile development, UI design, and collaboration with teams. It lists required education, technical skills, and preferred experiences such as cloud platforms and automation tools.

Application Developer-ReactJS

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a job role at IBM Consulting involving technical expertise and client delivery. It outlines required skills like JavaScript, ReactJS, and cloud platforms, along with educational qualifications and preferred experiences such as familiarity with modern tools and integration with backend services.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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