Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Strategic Account Executive

Company: Everstream Analytics

Location: USA

Posted Dec 04, 2025

The text is a job description for a Strategic Account Executive at Everstream, focusing on expanding into Fortune 1000 companies in the automotive sector. The role involves identifying prospects, securing new business opportunities, and driving strategic customer dialogues. The position requires a high-performing professional with experience in enterprise sales and supply chain risk management.

General Liability Claims Adjuster

Company: Reserv

Location: Remote

Posted Dec 04, 2025

Reserv is an insurtech company focused on automating claims processes using AI and automation technology. They are seeking a highly organized and customer-focused General Liability Adjuster to join their team. The role involves speaking to customers, managing claims, coordinating repairs, and providing input for process improvements. Reserv values diversity and offers a generous benefits package.

Executive Assistant

Company: Kraken

Location: Ireland,Cyprus,Portugal

Posted Dec 04, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products, prioritize security, education, and client support. The company is fully remote with a diverse team and seeks an organized Executive Assistant to support leaders remotely.

Wholesale Marketing Manager

Company: Trafilea

Location: USA

Posted Dec 04, 2025

Trafilea is a consumer tech platform for transformative brand growth, scaling its own globally loved DTC brands while helping ambitious talent grow. They are looking for a data process-oriented Wholesale Marketing Manager to spearhead comprehensive wholesale marketing strategies for Shapermint Essentials and Truekind by Shapermint.

Senior Sales Engineer

Company: ExtraHop

Location: USA

Posted Dec 04, 2025

The Senior Sales Engineer role involves leading technical strategy, delivering product demonstrations, mentoring sales engineers, collaborating with product and engineering teams, and providing post-sales support. The position requires 7+ years of experience selling cloud and cybersecurity technology, strong technical skills, excellent communication abilities, and the ability to build strategic relationships.

Site Reliability Engineer with Node.js

Company: Kodify

Location: Remote

Posted Dec 04, 2025

Kodify is a company with over 15 years of experience in producing high-quality video content and managing high-traffic websites. They prioritize their employees' growth and well-being, offering a flexible remote work environment and a top-notch tech stack. The company is looking for a Site Reliability Engineer to lead initiatives in platform observability and security, collaborate with development teams, and optimize Node.js application performance.

Junior Systems Engineer

Company: Databento

Location: USA

Posted Dec 04, 2025

Databento, a Series A startup with $378M raised and 958% revenue growth, seeks a junior systems engineer. The role involves managing storage, networking, and hybrid systems across data centers, with benefits including remote work, insurance, and 401k matching.

Senior Product Manager – Integrations & Payroll

Company: Sparrow

Location: USA

Posted Dec 04, 2025

This job description outlines a Senior PM role focusing on integrations, vendor collaboration, and regulatory compliance. It highlights requirements for experience in fintech and healthcare, technical curiosity, and cross-functional communication. Compensation ranges from $135k-$170k, with opportunities to influence company strategies during a growth phase.

Senior Software Engineer - Platform

Company: Found

Location: USA

Posted Dec 04, 2025

Found is seeking a Software Engineer to build tools for self-employed professionals, offering competitive salaries, comprehensive benefits, and a mission-driven culture focused on reliability and scalability. The role emphasizes technical excellence, compliance, and impactful contributions to a growing team.

Senior Manager - Product (Compliance)

Company: Platform Science

Location: USA

Posted Dec 04, 2025

Platform Science seeks a Senior Manager Product to lead compliance solutions, emphasizing innovation and collaboration. The role involves strategic planning, regulatory expertise, and cross-functional teamwork. Benefits include competitive salaries, comprehensive insurance, and parental leave.

Card Fraud Manager

Company: Mercury

Location: USA

Posted Dec 04, 2025

Mercury, a fintech company, seeks a Card Fraud Manager to lead fraud prevention efforts, emphasizing leadership, data-driven strategies, and competitive compensation. The role involves team management, product strategy, and process optimization while balancing fraud detection with customer experience.

Sales Enablement Specialist

Company: Makersite GmbH

Location: Remote

Posted Dec 04, 2025

Makersite seeks a Sales Enablement Specialist to drive sustainable product development. The role involves training, onboarding, and collaborating on innovative projects with competitive benefits and remote flexibility.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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