Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Product Manager – Employee & Employer Experience

Company: Sparrow

Location: USA

Posted Dec 04, 2025

The role involves managing product surfaces, collaborating with teams, and balancing user needs. The company emphasizes mission-driven work and values craft, clarity, and care.

Sr. Manager - Ads Product Policy

Company: Pinterest

Location: USA

Posted Dec 04, 2025

This job posting seeks a Sr Manager Ads Product Policy to lead the ad merchant and spam policy team, oversee policy development, collaborate with stakeholders, and set strategy for Pinterest's Policy team while managing a team of specialists and ensuring alignment with company values.

Full Stack Engineer

Company: Kalepa

Location: Europe

Posted Dec 04, 2025

The job posting is for a core engineer role at a company that values smart programmers who love coding and seek challenging problems. The role involves working on advanced systems including NLP, firmographic data, entity resolution, and more. The ideal candidate should have 3+ years of software engineering experience, excellent development skills, and experience with modern FE frameworks like ReactRedux. The company offers a competitive salary, significant equity options, and various benefits.

Senior Manager - Product Design

Company: Dropbox

Location: Canada

Posted Dec 04, 2025

The Senior Product Design Manager role at Dropbox focuses on leading high-quality design teams, shaping product vision, and fostering collaboration across departments to deliver exceptional customer experiences. The position emphasizes creating cohesive customer experiences, developing talented designers, and maintaining a culture aligned with Dropbox's values.

Salesforce/NetSuite Engineering Manager - Commercial Systems

Company: Canonical

Location: EMEA

Posted Dec 04, 2025

Canonical, a leading open-source provider, offers innovative engineering roles with global collaboration and competitive benefits. The company emphasizes growth, excellence, and a distributed work environment.

Consultant - Professional Services Sales

Company: Anaplan

Location: Germany

Posted Dec 04, 2025

This job description highlights a pivotal role in driving professional services opportunities across the Central EMEA region, emphasizing collaboration with sales, customer success, and partner ecosystems to deliver measurable customer outcomes through strategic growth initiatives.

Senior Product Designer II - AI Billing

Company: HubSpot

Location: USA

Posted Dec 04, 2025

The job posting is for a UX team role at HubSpot's Commerce Hub Core Experiences team. The role involves designing AI-driven experiences for onboarding, billing, payment migrations, verification, secure document uploads, payouts, and account tools. The ideal candidate should have experience in high-craft end-to-end product systems, designing AI solutions, and working across complex organizations. The role requires shaping Commerce at HubSpot, crafting innovative solutions, owning end-to-end experiences, designing with craft and system thinking, leveraging data analytics and AI, collaborating across disciplines, measuring, learning, and iterating, and fostering a bold inclusive culture.

Account Executive, Mid Market - Hebrew speaker

Company: HubSpot

Location: UK

Posted Dec 04, 2025

HubSpot is evolving from an all-in-one suite into an all-on-one platform to help businesses grow better. The company offers a set of tools that support customer-facing teams, including Marketing, Sales, and Service. HubSpot's flywheel philosophy uses the momentum of happy customers to drive referrals and repeat sales. The MidMarket Account Executive role involves using inbound and outbound selling strategies to find new business and help them grow using HubSpot software.

Senior Manager - Product Design

Company: Dropbox

Location: USA

Posted Dec 04, 2025

Dropbox is seeking a Senior Product Design Manager to lead product design teams in creating exceptional product experiences. The role involves shaping the vision and execution of critical product features, ensuring a seamless customer experience, and contributing to Dropbox's world-class design discipline. The ideal candidate will have experience leading design teams, a customer-centered approach, and a collaborative mindset.

Forward Deployed Engineer

Company: Canopy Connect

Location: USA

Posted Dec 04, 2025

Canopy Connect seeks a Forward Deployed Engineer to scale their API platform, focusing on customer success, technical implementation, and enterprise support. The role offers competitive compensation and growth opportunities.

Manager - Foundation Observability Architects

Company: Grafana Labs

Location: USA

Posted Dec 04, 2025

This job description highlights a leadership role in Grafana Labs' Observability Architect team, focusing on building high-performing teams, driving customer success through technical expertise, and contributing to scalable solutions. The role offers competitive compensation and opportunities for growth.

Sr. Partner Manager

Company: G-P

Location: USA

Posted Dec 04, 2025

The job description seeks a Sr Partner Manager for a high-growth company, focusing on strategic partnerships, client referrals, and cross-functional collaboration with experience in private equity and FinTech.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages