Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

CS Producer

Company: Brilliant

Location: USA

Posted Dec 04, 2025

Brilliant is a company focused on creating interactive, adaptive, and fun learning experiences to develop problem-solving skills. They prioritize building a healthy business with a strong emphasis on innovation, collaboration, and impactful education. The job posting highlights opportunities for CS producers to design engaging learning games, with competitive compensation and benefits including health care, flexible PTO, and home office support. The company values adventure, excellence, and transparency while fostering a culture of creativity and continuous improvement.

Sr. Software Engineer (Backend) - AI Tasks

Company: Zapier

Location: North America

Posted Dec 04, 2025

Zapier promotes AI integration in automation, hiring for AI Tasks roles. They seek engineers to build AI features, collaborate with teams, and contribute to scalable systems. The role emphasizes innovation, user experience, and cross-functional collaboration.

Business Development Manager - Enterprise Partnerships

Company: QuinStreet

Location: USA

Posted Dec 04, 2025

This job description seeks a mid-level Business Development Manager with experience in enterprise sales, digital marketing, and strategic partnerships. Responsibilities include pipeline management, deal execution, and cross-functional collaboration. Requirements emphasize 6+ years of sales experience, negotiation skills, and familiarity with performance marketing. The role offers a competitive salary range of $90k-$120k annually, along with benefits and performance incentives.

Software Engineer - Profile & Community

Company: Airbnb

Location: USA

Posted Dec 04, 2025

This job posting outlines a backend Software Engineer role at Airbnb with responsibilities involving collaboration across teams, building scalable systems, and mentoring engineers. It details required experience, location eligibility, and Airbnb's commitment to inclusion and disability accessibility.

Lifecycle Marketing Manager

Company: Green Dot Corporation

Location: USA

Posted Dec 04, 2025

Green Dot is seeking a Lifecycle Marketing Manager with CRM and automation expertise to drive customer engagement through digital banking solutions. The role offers remote work flexibility, competitive compensation ($109,300-$163,900), and opportunities to shape customer experiences while ensuring compliance with financial regulations.

Cyber Operations Manager

Company: Optiv

Location: USA

Posted Dec 04, 2025

The Cyber Operations Manager over Threat Detection & Response is responsible for ensuring early and accurate detection, response, and containment for threats directed against clients. The role involves leading a 24x7 team, working closely with customers, enforcing policies, driving continuous improvement, managing staffing, developing staff, and overseeing threat intelligence reports. The position requires 12+ years of IT and Information Security experience, 5+ years leading technical Threat Detection and Response teams, and deep understanding of SIEM, EDR, regulatory compliance, and security laws.

Territory Manager

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 04, 2025

This job description outlines roles in managing territories, fostering agency partnerships, and achieving growth targets through strategic collaboration and operational excellence.

Product Manager III - HD/3D Lanes

Company: Mapbox

Location: USA

Posted Dec 04, 2025

Mapbox is a leading platform for location-aware businesses, focusing on autonomous navigation and HD 3D Lane Maps. They seek a Product Manager to redefine the industry, emphasizing innovation, customer focus, and technical expertise.

Senior Systems Engineer

Company: Veeam Software

Location: Remote, United Kingdom

Posted Dec 04, 2025

Veeam, a global leader in data resilience, emphasizes customer trust and innovation, inviting collaboration to drive growth and impact for major brands. The job post highlights opportunities to work with sales teams and evangelize products, with a focus on human verification through specific tags.

Automotive Senior Solutions Architect (Korean Speaking)

Company: Mapbox

Location: USA

Posted Dec 04, 2025

Mapbox promotes itself as a leading platform for location-aware businesses, emphasizing its tools for navigation and developer adoption. The job posting highlights opportunities for Solutions Architects to design innovative mobility experiences while collaborating with global partners.

Advanced MSK Physiotherapist

Company: GPDQ

Location: United Kingdom

Posted Dec 04, 2025

The job posting is for an Advanced MSK Physiotherapist to join a remote healthcare team. The role involves providing digital consultations and treatments for musculoskeletal conditions, with a focus on patient-centered care and promoting overall health and wellbeing. The position offers flexible working hours, remote working within the UK, competitive hourly rates, and access to various workstreams.

iOS Software Engineer - Listing Clients

Company: Airbnb

Location: USA

Posted Dec 04, 2025

Airbnb's core business is hosting, which involves improving the host experience, launching new product verticals, and inspiring people to live richer lives by hosting on Airbnb. The company supports hosts who offer individual homes, experiences, service multiple homes, and hotels on the platform. The iOS engineer role focuses on building a delightful user experience for hosts throughout their journey, collaborating with various teams to design and deliver high-quality products on iOS.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages