Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Package Consultant-SAP FIN FI

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on assisting clients with SAP FI module implementation, testing, and support. It requires 12 years of SAP functional experience and knowledge in design, configuration, and testing.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role of a senior SAP Consultant is also discussed, focusing on strategic solution focus, comprehensive solution delivery, and required technical expertise.

Entry Level IT Lab Administrator 2026

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 04, 2025

The text describes a role at IBM Cloud involving IT lab management, cloud technology work, and professional growth opportunities. It highlights IBM's strengths in innovation, global scalability, and career development, emphasizing a supportive environment for technical expertise and collaboration.

Application Developer-EAI

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on hybrid cloud and AI solutions. The role involves software development, collaboration with stakeholders, and continuous learning. Required skills include experience with B2Bi Sterling Integrator, Sterling File Gateway, and Sterling Secure Proxy.

Application Architect-Microsoft Business Applications

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and required skills like X++ and C programming. It outlines responsibilities in development, integration, and reporting, along with preferred experiences in lifecycle services and Azure DevOps.

Security Consultant

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

This job description outlines a security role requiring expertise in vulnerability management, compliance, and SIEM tools, with certifications like CompTIA Security+.

SAP Finance Senior Managing Consultant

Company: IBM

Location: WARSZAWA, PL

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting focused on SAP Finance Transformation, emphasizing collaboration with global clients, hybrid cloud and AI initiatives, and opportunities to lead projects using advanced technology platforms. The role requires expertise in SAP S4HANA and Central Finance, with a focus on innovation and strategic impact.

Technical Program Manager

Company: Monad Foundation

Location: Remote

Posted Dec 04, 2025

The Monad Foundation is seeking a Technical Program Manager to lead complex initiatives and drive organizational alignment. The role requires strong technical skills, leadership experience, and the ability to navigate the blockchain industry. The company offers challenging problems, a highly motivated team, and a culture of collaboration and high-quality output.

IT Technical Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The Technical Support Specialist Advisor role at IBM involves providing a full workload of technical services to employees, including software configuration, device setup, upgrades, reimaging, installation, support, and analysis. The position requires excellent communication, customer service, and problem-solving skills, as well as extensive knowledge of various operating systems, applications, and hardware. The role involves leadership, collaboration, and maintaining a professional attitude while delivering high-quality services.

Product Management Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This text describes a product management internship opportunity focusing on product lifecycle, cross-functional collaboration, and career development. It highlights skills in market research, customer value, and technical feasibility while emphasizing business impact and product ownership.

Data Scientist - Artificial Intelligence

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting is seeking a motivated Data Scientist to join their global team. The role involves designing and developing a Chatbot backend and an onboarding tool using Java and Python. The ideal candidate should have expertise in Prompt Engineering, LLMs, Retrieval Augmented Generation, Python programming, GitHub, CICD, cloud deployment, database management systems, and Agile development methodologies. AI and LLM experience is preferred, including working with LLMs in software applications, AI frameworks, and RAG frameworks.

Associate Application Consultant Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance their knowledge, gain professional experience, and build a compelling portfolio by working on client projects. The company prioritizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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