Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Selection Specalist

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job posting for a Selection Specialist role at IBM. It outlines the responsibilities, required qualifications, and preferred experience for the position. The role involves managing end-to-end recruitment processes, partnering with hiring managers, sourcing candidates, conducting interviews, and maintaining candidate records. The ideal candidate should have a bachelor's degree, 5+ years of experience in talent acquisition, strong knowledge of sourcing techniques, and excellent communication skills.

Paid Social Media Specialist

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 04, 2025

The text is a job description for a paid social media specialist role at IBM. It outlines the responsibilities, required education, and preferred experience for the position. The role involves developing paid social creative strategies, managing campaigns, partnering with various teams, and leveraging metrics to drive better outcomes.

X-Force Red Senior Penetration Tester

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Japanese-speaking role in Japan. The role involves conducting penetration tests and vulnerability assessments on various technologies to enhance organizational security. The position offers opportunities to work with top-level hackers, gain advanced hacking skills, and have a global career.

Security Consultant-Intelligence & Operations

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description outlines the responsibilities and requirements for an experienced QRadar Incident Forensic Specialist role. The role involves managing QRadar SIEM platform deployment, configuration, and day-to-day operations while supporting incident response and forensic investigations. The ideal candidate should have expertise in QRadar deployment, incident handling, and forensic analysis to enhance the organization's security posture.

SAP Principal Solution Architect - MDG

Company: IBM

Location: NO City, SA

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on leading the design and governance of enterprise Master Data Management using SAP MDG. It outlines the key responsibilities, required education, and technical expertise needed for the role.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves collaborating with clients on digital transformation projects, emphasizing long-term growth and professional development opportunities within IBM's consulting environment.

Delivery Consultant (Storage)

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text is a job description for a Japanese-speaking role in IBM Technology Expert Labs, focusing on IBM storage products. It highlights the responsibilities, required skills, and benefits of the position, emphasizing the collaborative and experiential culture, opportunities for skill development, and global exposure.

[ISE]AI Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an AI Engineer position at IBM Systems Engineering Japan. The role involves leading AI and data system implementations for digital transformation and new service development. The company encourages challenges, community activities, and collaboration with specialists to create innovative solutions. The position requires Japanese language skills and offers opportunities to work on various AI projects, such as natural language processing systems and MLOps systems.

Application Developer - SAP ABAP HANA

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with clients worldwide. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM Consulting provides a culture of evolution, empathy, and long-term career growth opportunities.

Security Consultant-SIEM IR

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes the role and responsibilities of a Technical Support Representative at IBM, highlighting the importance of providing technical support, monitoring ticket queues, maintaining security compliance, and analyzing security metrics. It also outlines the required education, technical expertise, and preferred experience for the role.

Data Engineer-Data Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include designing and implementing scalable data warehouse solutions on Snowflake, building data ingestion and transformation pipelines using Talend, and integrating data from cloud platforms into Snowflake. Required education is a Bachelor's degree, with a Master's degree preferred. Required technical expertise includes Snowflake, Talend, and data modeling, while preferred experience includes optimizing Snowflake workloads and implementing data validation and governance frameworks.

Front End Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a Software Developer role at IBM. It highlights the company's mission to build, design, code, consult, and shape markets. The role involves developing AI-infused features for hybrid cloud products in a collaborative environment. The position requires a Bachelor's degree, 4-8 years of experience, and expertise in Java, Python, JavaScript, ReactJS, and cloud platforms.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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