Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Brand Sales Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. They are seeking undergraduate and graduate students to become Brand Sales Specialist interns, working closely with clients to understand their needs and deliver tailored solutions using IBM's industry-leading products. The role involves sales prospecting, building credibility, solution selling, end-to-end sales process management, and collaboration across the IBM sales ecosystem.

Digital Sales Technical Specialist Data Platform for UKI Market - Dublin Based

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

The text describes a technical sales specialist role within IBM's Technology Data product portfolio. The position requires deep technical expertise in data management, governance, business automation, AI, and data science solutions. The specialist will work closely with clients to understand their business needs, deliver solution demonstrations, and collaborate with the wider IBM ecosystem and business partners.

Infrastructure Specialist-Azure DevOps

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

This job description outlines a role at IBM Consulting involving technical expertise delivery for public and private sector clients. It lists requirements including education, DevOps experience, and proficiency in tools like Kubernetes, Docker, and Azure cloud platforms.

Network Security Engineer

Company: IBM

Location: San Francisco, US

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on supporting MES solution deployments, upgrades, and process activities across multiple sites and versions. The ideal candidate should have process automation system expertise and experience with Rockwell Automation to drive manufacturing site improvements and automation system enhancements.

Internship: Business Operations Professional

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Consulting offers internships for university students in business-related fields. Interns work with the latest technologies, collaborate with global teams, and gain skills through education and mentorship. The role involves participating in consulting projects and experiencing firsthand how to transform clients' businesses.

Junior Database Specialist

Company: IBM

Location: Sofia, BG

Posted Dec 04, 2025

The job posting is for a Database Specialist for zOS at IBM. The role involves enabling technical development and testing activities for various databases on zOS and related products. The position requires setting up and configuring database instances, advising teams on database solutions, assisting with customer requirements, and creating personal development plans. The team provides infrastructure and platform services to global ISVs and partners, collaborating with IBM Development and partners to provide leading-edge solutions on IBM Z and LinuxONE.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuous learning. Required skills include proficiency in .NET Core, React or Angular, and experience with Azure services.

Team HR Partner-Japanese Bilingual

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The HR Partner role is a strategic consultant to leadership, supporting managers and transforming HR support. It involves engaging with managers, enhancing digital layers, co-creating HR offerings, building expertise, and collaborating across teams. The role requires HR knowledge, collaboration skills, communication abilities, problem-solving, project management, and client focus.

Lead Logic Design Engineer - Memory Management Unit

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a Hardware Developer position at IBM, focusing on leading the architecture design and development of processor MMU for high-performance IBM systems. The role involves collaborating with various teams, participating in silicon bringup and validation, and leading a team of engineers.

Senior Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job posting is seeking highly skilled and motivated full stack developers to join IBM's software team. The role involves designing, developing, and deploying cloud applications and CI/CD automation to improve security, compliance, and efficiency. The ideal candidate should have extensive experience in software engineering, cloud platforms, and modern development practices.

BigData Technical Consultant /Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights IBM's role in supporting customers with hybrid cloud and AI-driven transformations, emphasizing collaboration, innovation, and career growth opportunities. It outlines required expertise in data analytics, programming, and technology implementation, while showcasing IBM's culture of fostering skills and professional development.

Hardware Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM's job description emphasizes innovation, collaboration, and solving complex problems through cutting-edge technology. It highlights opportunities in hardware development, quantum computing, and AI, while outlining required skills and a positive work environment focused on growth and impact.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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