Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Influencer & KOL Marketing Manager

Company: Kraken

Location: APAC

Posted Nov 25, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products, prioritize security, education, and client support. The company is fully remote with a diverse global team and is seeking an experienced influencer marketing professional to execute global initiatives and drive brand awareness and product adoption.

Paid Campaign Manager

Company: Cloudbeds

Location: Remote

Posted Nov 25, 2025

Cloudbeds is seeking an experienced Paid Campaign Manager to join their Marketing Operations team. The role involves managing global paid media campaigns, building ABM-style campaigns, optimizing budget pacing, collaborating with external partners, and experimenting with nontraditional demand generation tactics. The ideal candidate should have 5+ years of B2B SaaS paid media experience, strong budget management skills, familiarity with various ad platforms, and proficiency in Salesforce, Google Tag Manager, and data analysis tools.

Salesforce Business Analyst

Company: Guidehouse

Location: USA

Posted Nov 25, 2025

The job description outlines the role of a Salesforce consultant who will engage with customers, understand their business needs, and design and implement Salesforce solutions. The ideal candidate should have a degree, at least 7 years of IT experience, 3 years of Salesforce experience, and 2 current Salesforce certifications. The role involves working with declarative tools, data migrations, custom development, and training end users. The position offers a competitive salary range and a comprehensive benefits package.

Lead Corporate Systems Engineer

Company: Green Dot Corporation

Location: USA

Posted Nov 25, 2025

Green Dot is seeking a Lead Corporate Systems Engineer to own and enhance enterprise services platforms. The role involves designing, administering, and optimizing core applications across hybrid cloud environments, championing AI-driven efficiency, translating business requirements into technical solutions, leading technical projects, providing advanced troubleshooting, implementing security best practices, and mentoring junior engineers. The company offers a Work from Anywhere model and values diversity and inclusion.

Manager - Workforce Management Systems & Support

Company: Netflix

Location: Remote

Posted Nov 25, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Manager Workforce Management Systems & Support role is responsible for designing, implementing, and supporting the global WFM technology strategy and roadmap. The role involves collaborating with various teams to optimize forecasting, staffing, resource planning, and operational excellence across global contact centers.

Sr. BSA/AML Quality Assurance Analyst

Company: Green Dot Corporation

Location: USA

Posted Nov 25, 2025

Green Dot is seeking an experienced BSAAML Quality Assurance Analyst to support their efforts in ensuring compliance with Anti-Money Laundering (AML) regulations. The role involves performing quality assurance reviews on SARs and NoSAR investigations, assessing the accuracy of investigation documentation, identifying trends and patterns in alerts and SARs, and collaborating with cross-functional teams to recommend enhancements to AML monitoring systems. The company offers a Work from Anywhere model and values diversity and inclusion.

Senior Solutions Architect - Optimization

Company: D-Wave Quantum

Location: Remote

Posted Nov 24, 2025

This job description outlines a role focused on developing quantum optimization solutions for customer applications, requiring expertise in Python and optimization tools. The position emphasizes collaboration with internal teams and external customers, along with technical leadership and project delivery. It highlights DWave's commitment to innovation, inclusivity, and employee growth through competitive compensation and a supportive work environment.

Senior Product Designer - Live

Company: Netflix

Location: Remote

Posted Nov 25, 2025

Netflix is expanding its global entertainment offerings with opportunities to innovate in broadcast television and streaming experiences. The role emphasizes collaboration, user-centric design, and strategic growth while providing competitive compensation and comprehensive benefits. The company highlights its inclusive culture and commitment to diversity.

Associate Technical Support Engineer

Company: Recharge

Location: Remote

Posted Nov 25, 2025

This job description outlines a Technical Support role with responsibilities including customer support via multiple channels, shift work for 24/7 coverage, and requirements for technical expertise and communication skills. It details compensation ranges and expectations for the position.

PPC Marketing Specialist

Company: Netwrix

Location: Philippines

Posted Nov 25, 2025

Netwrix seeks a strategic PPC specialist to drive growth, emphasizing innovation, collaboration, and employee development. The role offers competitive benefits and a supportive culture.

Sales Enterprise Account Executive, Growth and Acquisition - Healthcare

Company: Blackbaud

Location: USA

Posted Nov 25, 2025

The role is for an Enterprise Account Executive with experience selling software solutions in the Healthcare sector. The candidate will be responsible for the full sales cycle, exceeding sales quotas, and engaging with technical and executive team members. The ideal candidate should have 8+ years of software sales experience in the Healthcare marketplace and a proven history of consistent overquota achievement.

Senior Build & Release Engineer - Star Trek Fleet Command

Company: Scopely

Location: Remote

Posted Nov 24, 2025

Scopely is seeking a Senior Build and Release Engineer to join their Star Trek Fleet Command team. The role involves working with a team of engineers, setting up and maintaining build systems, automating build processes, managing the build pipeline, and collaborating with cross-functional teams. The ideal candidate should have experience in build and release roles, knowledge of version control systems and build management tools, and a strong understanding of software build and release processes.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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